AT&T ® MERLIN COMMUNICATIONS SYSTEM USER’S GUIDE MODELS 206, 410 AND 820 WITH FEATURE PACKAGE 2
Table of Contents Page Available Features 2 Key to Symbols 3 Placing and Answering Calls Line Buttons and Lights Distinctive Ringing Placing an Outside Call Line Request Answering an Outside Call Placing an Intercom Call Answering an Intercom Call 4 4 4 4 5 5 5 5 Fixed Features Hold Transfer Conference Drop Message Waiting Recall Speaker On-Hook Dialing Monitor-on-Hold Group Listening 6 6 6 7 8 8 8 9 9 9 9 Programming Instructions Assigning Custom Features to Buttons 10 10 Feature Programming Cha
Available Features Most features are available with the touch of a button Line buttons with lights make it easy to keep track of calls One-touch dialing of numbers you call often Flexible calling within your business Convenient access to your frequently called intercom numbers Program the features you want on your phone Easy transfer of calls to someone else Speak to several people at one time Frequently used features like hold are designed for easy access One-touch redialing of busy numbers Volume
Key to Symbols The following symbols are used throughout the document to illustrate the steps for using your MERLIN™ communications system voice terminal. After you are familiar with the steps, the symbols should serve as a quick reminder. (Buttons are shaded and labeled to look like the actual buttons on your voice terminal. A shaded light indicates that it is lit.) Conference Hang up your handset Lift handset Speaker Touch a fixed feature button (A dark shaded button indicates a fixed feature button.
Placing and Answering Calls LINE BUTTONS AND LIGHTS Each call is represented on a separate line button. The lights next to the line buttons tell you what’s happening. ● ● The red light tells you which line you’re on or will get when you lift the handset. When you touch a line button, the red light goes on next to that line. The green lights tells you if the line is free (no light), busy (steady on), ringing (flashing), or on hold (fast flashing for your held calls, slower flashing for others’ held calls).
Line Request If you want to use a particular outside line that is busy (green light is on), you can tell the MERLIN system to signal you when the line is free. Just touch the busy line button (red light comes on), leaving the handset on the hook. When the line is free, you will hear a beep. Just lift the handset to dial. If you touch another line button or receive a call, or if someone else uses the line before you, your Line Request is cancelled.
Fixed Features HOLD The Hold feature lets you handle more than one call at the same time. To put a call on hold, touch Hold. The green light next to the line flashes rapidly and your voice terminal rings periodically to remind you of the held call. To return to the held call, touch the line button with the rapidly flashing green light. Hold Pause If you do not have a line button for a call, you can still put it on hold using the Hold button. To retrieve the call, dial #*.
CONFERENCE Add a second outside caller to an existing conversation by following this procedure: Touch Conference, touch a free line button, dial the second person. You can also use the Conference feature to add in a call on hold: Touch Conference, touch the line button with the held call. Conference Conference + 555-1234 + 555-1234 + The conference limit is two outside lines.
DROP Remove a call from a conference by following this two-step procedure: Touch Drop, touch the line button of the call to be dropped. Drop is especially useful when the line you wanted to conference in is busy or is not answered. Drop Stop + 555-1234 MESSAGE WAITING If the attendant (receptionist) has a message for you, the green light next to your Message button will be lit. Call the attendant on the intercom and turn off the light by touching Message.
SPEAKER Speaker lets you listen to a call without lifting the handset. To speak, however, you need to use the handset or the optional Hands-Free Unit (page 21). On-Hook Dialing Touch Speaker and dial. When the other person answers, lift the handset. Monitor-on-Hold If someone puts you on hold, touch Speaker and hangup. When the other person talks to you again, lift the handset to resume the conversation.
Programming Instructions ASSIGNING CUSTOM FEATURES TO BUTTONS Programming is the process of customizing your phone. You can select features that meet your present needs and change the features when your needs change. You can assign any custom feature listed below to any spare button on your telephone. Here is the procedure: ● ● ● ● ● ● Label the button that you want to program. Slide T/P switch toward you (hear ringing). Touch the button to be programmed. Dial feature code (see below).
Feature Programming Chart Use the chart below as a handy reference when you program custom features onto your voice terminal. Feature (Suggested Button Label) Programming Code Notes Auto Answer-Intercom (Auto Answer) Dial ★ 70. Used only with a Hands-Free Unit. Requires a button with lights. Call Pickup (Call Pickup) Dial ★ 85. You can also dial a code to use this feature. Do Not Disturb (Do Not Disturb) Dial ★ 71. Requires a button with lights.
Feature Programming Chart (continued) Feature (Suggested Button Label) Programming Code Notes Personal Speed Dial (uses a dial code instead of a button) Dial a Personal Speed Dial code (#01 through #22) + ★ 90 + an outside telephone number. For 5- or 10-button voice terminals only. Privacy (Privacy) Dial ★ 72. Requires a button with lights. Saved Number Redial (Saved Number) Dial ★ 74.
Programmable Button Features OUTSIDE AUTO DIAL You can dial any outside number with a single touch of a button. When you touch an Outside Auto Dial button, the MERLIN system selects an outside line, turns on the speaker, and automatically dials the number. When the other person answers, lift the handset to speak. If no one answers, touch Speaker to cancel. You can program up to 16 digits or characters on each Outside Auto Dial button.
AUTOMATIC REDIALING Two features are especially useful when you get a busy signal or no answer because they let you redial the number with the touch of a button. Last Number Redial To redial the number you most recently dialed, touch Last Number. Last Number On 5- and 10-button voice terminals, you can redial the last number by dialing #24. Saved Number Redial You can save a number for later redialing by touching Saved Number before you hang up. To redial the saved number, touch Saved Number.
INTERCOM AUTO DIAL Allows you to dial by simply touching a button. To call someone on your MERLIN system: Touch Intercom, then touch the appropriate Intercom Auto Dial button. Green lights next to the Intercom Auto Dial buttons tell you which people are busy on the telephone. Also, a rapidly flashing green light next to an Intercom Auto Dial button tells you that the person is calling you on intercom. An Intercom Auto Dial button can also be used to buzz another person without placing a call.
HANDS-FREE ANSWER ON INTERCOM For use with the optional Hands-Free Unit only. (See page 21.) If you would like your Hands-Free Unit to turn on automatically whenever you receive an intercom call, touch Auto Answer on your voice terminal (green light comes on). You can leave it on indefinitely if you wish. Auto-Answer Intercom LOUDSPEAKER PAGE To page someone on an optional loudspeaker paging system touch Intercom, dial 6 (or touch Page), make your announcement.
Dial Code Features GROUP PAGE To make an announcement to a group of two or three phones simultaneously, touch Intercom, dial code 70 through 79. Ask your system administrator for the list of groups of people that correspond to each dial code. To answer a Group Paging announcement, lift the handset and speak. One person from the paged group can answer the announcement.
SYSTEM SPEED DIAL (Available on all voice terminals) System Speed Dialing works the same as Personal Speed Dialing but it can be programmed only by your administrator. The codes are #60 through #99. Dial the programmed numbers by using the same code from any voice terminal. You may choose to assign these codes to Auto Dial buttons.
Ringing and Line Selection Options PROGRAMMABLE LINE RINGING You can program whether or not each line rings on incoming calls, or you can program delayed ringing if you wish. If most of your calls are first answered by an attendant, you would want those lines programmed to no ring. You may, however, wish to program your lines for delayed ring as a backup. ● ● ● ● Slide T/P switch toward you. Touch a line button (note red lights).
VOICE ANNOUNCEMENT DISABLE Ordinarily, people can announce calls through your speaker by using Intercom. You can prevent this from happening by programming Voice Announcement Disable: ● ● ● Slide T/P switch toward you. Touch Intercom. Green on = voice announcement allowed Green off = voice announcement prevented Return T/P switch to center position.
Optional Equipment HANDS-FREE UNIT The Hands-Free Unit provides the highest quality speakerphone service. You can use it for virtually all calls. Placing a Call Just touch Speakerphone On/Off and dial. You can talk handsfree. To end the call, touch Speakerphone On/Off. Answering a Call Touch Speakerphone On/Off and speak. Hands-Free Answer on Intercom If you have an Auto Answer button on your voice terminal, you can have your Hands-Free Unit turn on automatically whenever you get an intercom call.
Handset Interactions To switch from the handset to the Hands-Free Unit during a call, just touch Speakerphone On/Off and hang up. To switch from the Hands-Free Unit to handset just lift the handset; the HandsFree Unit goes off automatically. HEADSET ADAPTER The Headset Adapter allows you to plug in a standard headset for hands-free operation. To place a call, touch On/Quiet and dial. To answer, touch On/Quiet. To disconnect, touch Off. To mute the microphone, hold On/Quiet down.
Index Answering Calls, 4 - 5 Intercom Calls, 5 Outside Calls, 5 Auto Answer-Intercom. See Hands-Free Answer on Intercom Automatic Line Selection, 20 Call Pickup, 16 Conference, 7 Drop with Conference, 8 Hold with Conference, 7 Custom Features.
Speed Dial Codes Code Person or Location Code Person or Location Code Person or Location 24
AT&T MERLIN is a registered trademark of AT&T. © Copyright 1985 AT&T. Printed in U.S.A.
