555-231-780 Issue 1 March, 1996 Table of Contents 8410 Voice Terminal Quick Reference Graphics © AT&T 1988
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8410 Voice Terminal Quick Reference 0 This 8410 Voice Terminal Quick Reference shows you how to access the following features available on the GuestWorks™ server: ■ Abbreviated Dialing ■ Automatic Callback ■ Bridging ■ Call Forwarding ■ Call Park ■ Call Pickup ■ Conference ■ Consult ■ Directory (Display Feature) ■ Display, Softkeys, and Control Buttons ■ Drop ■ Exit (Display Feature) ■ Hold ■ Inspect (Display Feature) ■ Intercom (Automatic/Dial) ■ Last Number Dialed (Redial)
■ Manual Exclusion ■ Message Retrieval (Display Feature) ■ Mute ■ Normal (Display Feature) ■ Priority Calling ■ Reset Speakerphone ■ Select Ringing Pattern ■ Self-Test ■ Send All Calls ■ Speaker and Speakerphone ■ Stored Number (Display Feature) ■ Time/Date (Display Feature) ■ Timer (Display Feature) ■ Transfer ■ Volume Control Conventions 0 The following conventions are used in this document: ■ Buttons you press on the voice terminal are shown as follows: Speaker 4 ■ Whe
■ The phrase “go off-hook” means that you must lift the handset, or press the Speaker button. The phrase “go on-hook” means that you must replace the handset on the handset cradle, or press the Speaker button. ■ For most of the procedures given in this document, you are instructed to go off-hook to access the feature. This is not always required, especially when you are cancelling or deactivating a feature using the softkeys or the feature buttons.
■ The following table lists the features you can use from your voice terminal. Your system administrator will give you a list of the feature access codes. Write them into this table.
Abbreviated Dialing 0 The Abbreviated Dialing (AD) feature allows you to store phone numbers and feature access codes for repeated use. This section describes two different ways of storing AD numbers: automatic dialing buttons and personal AD lists. Automatic dialing buttons give you direct access to a designated number that is not stored on an AD list. Automatic dialing buttons must be activated through system administration before you can program a phone number for that button.
To place a call using an automatic dialing button, do the following: 1. Go off-hook. ■ 2. You hear a dial tone. Press an assigned Automatic Dialing button. ■ You hear a ringback tone. ■ The called number is displayed. Personal AD Lists 0 To program a personal AD list item, do the following: 1. On a sheet of paper, write down the phone numbers and feature access codes you want to store. 2. Go off-hook. ■ 3. Do one of the following: a. Press Menu b. Press Program c.
7. Press ■ # . You hear a confirmation tone followed by a dial tone. 8. Repeat Steps 5 through 7 if you want to program additional items on the same list. 9. Go on-hook when you are finished. Start over with Step 1 if you want to program items on a different personal list. To place a call using a personal list item, do the following: 1. Go off hook. ■ 2. Do one of the following: a. Press b.
To use the Automatic Callback feature, do the following: 1. After you hear a ringback tone or a busy tone, do one of the following: a. Press Menu b. Press Auto Callback ■ 2. . You hear a confirmation tone. Go on-hook. ■ 3. , and then press AutCB. When the called telephone becomes available again, your telephone rings with priority ringing (a 3-burst ringback). Go off-hook. ■ You hear a ringback tone and the call is placed to the number you originally called.
To access the bridged appearance to answer a call, make a call, or bridge on to an existing call, do the following: 1. Go off-hook. ■ 2. You hear a dial tone. Press the bridged call appearance button. ■ You hear a dial tone from the bridged call appearance, are connected to an incoming call, or are bridged onto an existing call. Call Forwarding 0 There are two Call Forwarding features you can use: Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer.
c. ■ 3. You hear a dial tone. Dial the telephone number to where the calls will be forwarded. ■ 5. You hear a dial tone. If your voice terminal is administered with “console” permissions, dial your own extension number. Otherwise, go to Step 4. ■ 4. Dial the Call Forwarding - All Calls feature access code _____ or the Call Forwarding - Busy/Don’t Answer feature access code _____. You hear a confirmation tone. Go on-hook. To cancel either type of Call Forwarding, do the following: 1.
Call Park 0 The Call Park feature allows you to park a call on the server, and then reconnect the call using your voice terminal or a different voice terminal. To park a call at your extension (for retrieval from any extension), do the following: 1. While active on a call, press ■ 2. You hear a dial tone. a. Press Menu b. Press Call Park c. Dial the Call Park feature access code _____. Press ■ 4. . Do one of the following: ■ 3. Transfer , and then press CPark. .
3. Dial your own extension number. You hear a confirmation tone, and then you are connected to the parked call. ■ To retrieve a call parked at a different extension, do the following: 1. Go off-hook. You hear a dial tone. ■ 2. Dial the Answer Back feature access code _____. You hear a dial tone. ■ 3. Dial the extension number of the person that parked the call. You hear a confirmation tone, and then you are connected to the parked call.
2. Do one of the following: a. Press Menu b. Press Call Pickup c. Dial the Call Pickup feature access code _____. ■ , and then press CPkUp. . You are connected to the incoming call. To pick up a call when you are already active on another call, do the following: 1. Press ■ 2. Hold . The current call is placed on hold, and the green status lamp at the call appearance flutters. Do one of the following: a. Press Menu b. Press Call Pickup c.
2. Dial the number of the new party, and wait for an answer. You can privately discuss the call with the new party at this time. If you want to establish the conference call, continue with Step 3. ■ If there is no answer or the line is busy, press the held call appearance button to return to the held call. 3. Press All parties are connected on the conference call. ■ 4. again. Conf Repeat Steps 1 through 3 to add more parties to the conference call.
Consult 0 In a hotel front office, you may be required to answer calls for other coworkers. If so, calls intended for those coworkers may be redirected to you by the Call Coverage feature. These calls can be answered the same as any other call. During the call, you may need to leave a message for your coworker or consult with them about the call. To leave a message for a coworker to call the original caller's extension, do the following: 1. Press the ■ button while connected to the call.
Directory (Display Feature) 0 You can search the server’s names directory from your voice terminal and place calls to coworkers or guests after displaying their name. To search the directory for a name, do the following: 1. 2. Do one of the following: a. Press Menu , and then press Dir. b. Press Directory . Dial the keypad digits that correspond to the letters used to spell the name for the person you want to locate.
The following special conditions apply when you use the keypad digits with the Integrated Directory feature: ■ Use # for a space and a comma. ■ Use 7 for the letter Q. ■ Use 9 for the letter Z. Display, Softkeys, and Control Buttons 0 Entering Softkey Mode and Viewing the Three Feature Option Screens 0 There are three separate feature option screens. Each of these screens allows you to select from four different features for a total of 12 features.
cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature). To see the next set of features, press the display control button labeled Next > ; to see the previous set, press the display control button labeled < Prev . Press Next > or < Prev until the feature you want to use appears on the display. Using the Softkeys to Activate a Feature 0 To access a feature with the softkeys (Priority Calling is used in this example), do the following: 1. Go off-hook.
Other Softkey Features That May Be On Your Display 0 The following table lists all the softkey features that may be administered for your voice terminal: Abbreviation AD Feature Abbreviated Dialing button AutCB Automatic Callback CFrwd Call Forwarding - All Calls CnLWC Leave Word Calling - Cancel a Message Cnslt Consult CPark Call Park CPkUp Call Pickup Dir Names Directory Excl Manual Exclusion HFAns Internal Auto Answer IAuto Automatic Intercom IDial Dial Intercom Inspt Inspect
Abbreviation Feature Spres Suppress for Abbreviated Dialing Stop Stop/indefinite wait for Abbreviated Dialing Timer Call duration timer TmDay Display date and time View View stored number Wait Wait function for Abbreviated Dialing Drop 0 The Drop feature allows you to disconnect the current call with one push of a button. To drop the current call, do the following: 1. Press Drop . You hear a dial tone.
Hold 0 The Hold feature allows you to put your current call on hold while you answer another call, make a call, or perform some other task. To place a call on hold, do the following: 1. Press Hold . ■ The current call is placed on hold. ■ The green status lamp at the call appearance flutters. To place a call on hold and answer a new call, do the following: 1. 2. Press Hold . ■ The current call is placed on hold. ■ The green status lamp at the call appearance flutters.
Inspect (Display Feature) 0 The Inspect feature allows you to see the names and phone numbers of calls you have on hold without reconnecting to the call. To see who is on hold, do the following: 1. 2. Do one of the following: a. Press b. Press , and then press Inspt. Inspect . Press the call appearance button of the held call. ■ 3. Menu The call information is displayed. To return to the held call, press ance button of the held call.
To dial a call to a member of your Dial Intercom group, do the following: 1. Go off-hook. ■ 2. Do one of the following: a. Press Menu b. Press IcomDial ■ 3. You hear a dial tone. , and then press IDial. . You hear a dial tone. Dial your group member's 1- or 2-digit code. ■ You hear a ringback tone. To answer an intercom call, do the following: 1. Go off-hook. ■ You are connected to the call.
Leave Word Calling 0 The Leave Word Calling (LWC) feature allows you to leave a standard “call me back” message to other users on the server. When a message is created, the user’s message waiting lamp goes on. To leave a message after dialing an extension (when your call is not answered, you hear a coverage tone or a busy tone, or you have been put on hold), do the following: 1. 2. Do one of the following: a. Press Menu , and then press LWC. b. Press LWC . ■ You hear a confirmation tone.
To cancel a Leave Word Calling message: 1. Go off-hook. ■ 2. Do one of the following: a. Press b. Dial the Leave Word Calling - Cancel a Message feature access code _____. ■ 3. 4. You hear a dial tone. Menu , and then press CnLWC. You hear a dial tone. Dial the extension for which you left a message. ■ You hear a confirmation tone. ■ Your Leave Word Calling Message is canceled. Go on-hook.
Message Retrieval (Display Feature) 0 The Message Retrieval feature allows you to retrieve your messages. If your server uses a voice mail system, you must follow local procedures to access those messages. To view your messages when your message light is on, do the following: 1. Press Press to see each message. Next The display shows the name and number of each person that left a message. ■ 3. . The display shows that you have messages. ■ 2.
2. Dial your coworker’s extension. ■ 3. Press ■ 4. Press ■ 5. Press Their name is displayed. Next . Their first message is displayed. Next to see each message. The display shows the name and number of each person that left a message. or Exit Normal Mode to return to the normal operating mode. To return a call for a coworker to the displayed extension (while on a call with a coworker), do the following: 1. 2. Press ■ Your coworker is put on hold. ■ You hear a dial tone. Press ■ 3. .
2. When you are ready to resume the conversation, press the ■ The red lamp next to the ■ The other parties on the call can hear you talking. Mute Mute button. button goes off. Normal (Display Feature) 0 To exit any display feature and return to normal display, do the following: 1. Press Exit . Priority Calling 0 The Priority Calling feature allows you to ring another voice terminal with special three-burst ringing (this ringing pattern will vary for some voice terminals).
To change a regular call into a priority call (when you hear a busy tone or a ringback tone), do the following: 1. Do one of the following: a. Press Menu b. Press Priority , and then press PCall. . ■ You continue to hear ringback tone. ■ The ringing at the called extension changes to priority ringing. Reset Speakerphone 0 You can adjust the speakerphone to the surrounding room acoustics to provide optimal performance.
Select Ringing Pattern 0 You can select one of eight different ringing patterns for incoming calls. When there are several users in the same seating area, you can select a distinct ringing pattern so you can recognize when your voice terminal is ringing. To select a ringing pattern, do the following: 1. While on-hook, press Shift , and then press Hold . ■ The current ringing pattern rings repeatedly. ■ The ■ The display shows the current ringing pattern number: Shift lamp flashes.
Send All Calls 0 The Send All Calls feature immediately redirects your calls to your predefined Call Coverage path. You can use this feature when you do not want to be disturbed. If a coverage path is not administered, this feature does not work. To use Send All Calls, do the following: 1. Go off-hook. ■ 2. You hear a dial tone. Do one of the following: a. Press Menu b. Press Send All Calls c. Dial the Send All Calls activation feature access code _____. ■ 3. , and then press SAC. .
Speaker and Speakerphone 0 Your voice terminal is equipped with a speakerphone that can be configured in a speak-and-listen mode or in a listen-only mode. If your voice terminal is configured for speak-and-listen, you can use it for all calls and features. If your voice terminal is configured for a listen-only, you can use it to access features or to listen to messages, but you must use the handset when talking on a call. To use the speaker/speakerphone, do the following: 1. 2. Press Speaker .
Stored Number (Display Feature) 0 The Stored Number feature allows you to view the number stored on an Abbreviated Dialing button. To view a number stored on an AD button, do the following: 1. 2. Do one of the following: a. Press b. Press Menu Stored , and then press View. . Press the Abbreviated Dialing button you wish to view. ■ The display shows the stored number. 3. To view another stored button, repeat Step 2. 4. To return to the normal display, press Exit .
To see the number you last dialed, do the following: 1. 2. Do one of the following: a. Press b. Press Menu , and then press View. . Stored Do one of the following: a. Press Menu b. Press Last Dialed c. Dial the Last Number Dialed feature access code _____. ■ , and then press Last. . The last number you dialed is displayed. Time/Date (Display Feature) 0 The Time/Date feature allows you to view the current date and time of day. To see the date and time, do the following: 1.
Timer (Display Feature) 0 The Timer feature allows you to keep track of a call with a timer on the display. To start or stop the timer, do the following: 1. Do one of the following: a. Press b. Press ■ Menu Timer , and then press Timer. . The timer either starts or stops. Transfer 0 The Transfer feature allows you to transfer calls from your voice terminal to a coworker or to a hotel guest. You cannot transfer a call from the attendant to a coworker or hotel guest.
To transfer the current call, do the following: 1. 2. Press Transfer . ■ The call is placed on hold. ■ You hear a dial tone. Dial the number to which the call is to be transferred. You hear a ringback tone. ■ 3. Remain on the line and announce the call; if there is no answer or the line is busy, return to the held call by pressing the held call appearance button. 4. Press ■ 5. Transfer again. The call is transferred. Go on-hook.
