945 CIB 2ATT 3/14/05 9:58 AM Page III USER’S MANUAL Part 2 Four-Line Small Business System Speakerphone 945 Please also read Part 1 — Important Product Information © 2005 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.
945 CIB 2ATT 3/14/05 9:58 AM Page IV
945 CIB 2ATT 3/14/05 9:58 AM Page i PRODUCT OVERVIEW .............1 BEFORE YOU BEGIN..................2 Parts List ...............................................2 Tools Needed ......................................2 DSL Users ............................................4 Glossary ................................................5 Programmable Features List .............6 Audible Signals ...................................8 INSTALLATION .............................9 Battery Installation ................
CONTENTS 945 CIB 2ATT 3/14/05 9:58 AM Page ii Page a Specific Extension (Single-phone Page) .....................60 Answer a Single-phone Page .........60 Page All System Phones ..................61 Answer a System-wide Page .........61 Make an Intercom Conference Call ...........................62 Room Monitor ..................................62 ADDING A FAX MACHINE........................................63 Using a Fax Switch ...........................63 GENERAL PRODUCT CARE ........................
945 CIB 2ATT 3/14/05 9:58 AM Page 1 This AT&T 945 Four-Line Small Business System Speakerphone is expandable to a 16-extension telephone system. The 945 is compatible with AT&T 974, 984, 944, 955 and 964 telephones. (See BEFORE YOU BEGIN starting on page 2 and EXPANDING THE PHONE SYSTEM beginning on page 70 for details.) The 945 is hearing-aid compatible and can be connected to up to four incoming telephone lines.
945 CIB 2ATT 3/14/05 9:58 AM Page 2 BEFORE YOU BEGIN Parts List BEFORE YOU BEGIN Your box should include: USER’S MANUAL Part 2 Quick Start Guide This User’s Manual QUICK START GUIDE Four-Line Small Business System Speakerphone 945 Four-Line Small Business System Speakerphone 945 This Quick Start Guide provides basic instructions.
3/14/05 9:58 AM Page 3 This 945 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 984 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. This 945 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed. This 945 telephone is NOT compatible with any 843, 853, 854, 874, or 954 telephones you may have previously installed.
945 CIB 2ATT 3/14/05 9:58 AM Page 4 BEFORE YOU BEGIN DSL Users Installation of a DSL splitter and an AT&T Z800A filter is required to use the advanced features of this telephone if you have DSL (Digital Subscriber Line) service. Set-Up for DSL Users If you are a DSL (Digital Subscriber Line) customer, you may experience interference with the advanced features of this telephone. Certain features of this phone (e.g., intercom, hold, line privacy, etc.) work by sending a data signal using Line 1.
3/14/05 9:58 AM Page 5 If your DSL service provider cannot supply a DSL splitter, it is NOTE: possible to purchase an outdoor DSL splitter (such as a Corning or Allen Tel brand DSL splitter) over the Internet. If you are a new DSL customer, your DSL service provider will likely ask you if you have more than one telephone line in your home or business. If you answer yes, your DSL service provider will probably advise you that you need a splitter.
945 CIB 2ATT 3/14/05 9:58 AM Page 6 Programmable Features List BEFORE YOU BEGIN Default settings indicated by *. FEATURE: FUNCTION: OPTIONS: ONE TOUCH PREFERENCE Choose default mode for One Touch (EXT) buttons. Intercom* or Telephone EXTENSION NO Assign an extension number to this phone. 11*-26 RINGER ON /OFF Turn the ringer on or off for each line. On* or Off RINGER TYPE Select a ring pattern for this phone.
945 CIB 2ATT 3/14/05 9:58 AM Page 7 Programmable Features List FEATURE: FUNCTION: OPTIONS: PRIME LINE Assign a line on this phone to be selected automatically when you lift the handset, press K, or press h. Line 1*, 2, 3, 4 AUTOMATIC MODE Choose default mode for calls connected with the handset in the cradle. Speakerphone* or Headset SCROLL RATE Set the scrolling speed for Rapid Scroll. Very Slow, Slow, Medium*, Fast, or Very Fast LCD BACKLIGHT Turn the screen display backlight on or off.
945 CIB 2ATT 3/14/05 9:58 AM Page 8 BEFORE YOU BEGIN Audible Signals WHEN YOU HEAR: IT MEANS: A RAPID DOUBLE-RING PATTERN, REPEATING You have an incoming intercom call. A LONG SINGLE RING, REPEATING You have an incoming transferred call. A SHORT SINGLE RING, REPEATING (error ring) The extension number you just programmed has already been assigned. Choose another number for this extension. A SHORT SINGLE TONE, REPEATING The extension you are calling is in DND mode.
945 CIB 2ATT 3/14/05 9:58 AM Page 9 If you are installing multiple phones in your telephone system, you must install and program one set at a time. If more than one extension is assigned the same extension number, a repeating short ring (error ring) sounds at the extension you are programming and the screen display includes EXT XX is already used Assign new EXT #. Assign a different extension number from 11 to 26 (see “Assign an Extension Number to Your Phone” on page 22).
945 CIB 2ATT 3/14/05 9:58 AM Page 10 INSTALLATION Battery Installation continued from page 9 3 Pull on the tab to remove the battery compartment cover. 4 Insert a 9V battery (purchased separately) following the polarity markings in the battery compartment. Polarity Markings 5 6 10 Replace the battery compartment cover and the screw. If you are wall mounting the phone, turn to “Wall Installation” beginning on page 13.
945 CIB 2ATT 3/14/05 9:58 AM Page 11 For best results, follow the directions in “Battery Installation” beginning on page 9 before installing the phone. 1 Connect the telephone line cords to the telephone and wall jacks as shown in the appropriate illustration below. Use only the line cords that came with this phone. • Four One-Line Jacks (To use this installation option, you’ll need to purchase two two-line adapters. Adapters are available at retail stores or by calling 1 800 222–3111.
945 CIB 2ATT 3/14/05 9:58 AM Page 12 Table/Desk Installation continued from page 11 INSTALLATION 2 3 Connect the handset cord. Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset and hang up. Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtain a replacement, call 1 800 222–3111. Plug one end of the power adapter into the jack labeled POWER on the back of the phone.
945 CIB 2ATT 3/14/05 9:58 AM Page 13 Wall Installation INSTALLATION For best results, follow the directions in “Battery Installation” beginning on page 9 before installing the phone. 1 If the wedge is still attached to the underside of the base unit, follow Step 1 in “Battery Installation” on page 9 to remove the wedge. 2 Reverse the handset tab. Hold down the switchhook, then pull out the handset tab and rotate it 180 degrees. Push the handset tab down into the grooves so it settles into position.
945 CIB 2ATT 3/14/05 9:58 AM Page 14 Wall Installation continued from page 13 INSTALLATION 5 Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtain a replacement, call 1 800 222–3111. Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the power adapter into a standard electrical outlet not controlled by a wall switch.
6 3/14/05 9:58 AM Page 15 Connect the telephone line cords to the wall jacks as shown in the appropriate illustration and mount the phone on the wall. Use only the line cords that came with this phone. • INSTALLATION 945 CIB 2ATT Four One-Line Jacks (To use this installation option, you’ll need to purchase two two-line adapters. You will also need to purchase and install a blank wall plate. Adapters and blank wall plates are available at retail stores or by calling 1 800 222-3111.
945 CIB 2ATT 3/14/05 9:58 AM Page 16 Wall Installation continued from page 15 INSTALLATION • Two Two-Line Jacks (To use this illustration option you may want to use the short line cord for Lines 1 and 2.) Modular telephone jack Lines 3 and 4 Modular telephone jack Lines 1 and 2 Power adapter 7 Standard electrical outlet Initialization. If no battery is installed when you connect the power cord, the phone runs a quick self-test and the screen displays Initializing.. for about seven seconds.
945 CIB 2ATT 3/14/05 9:58 AM Page 17 Convenience Ports • INSTALLATION If you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AUX. These convenience ports use Lines 3 and 4; a call picked up on Line 3 or 4 at another extension may interrupt fax, modem, or message transmission.
945 CIB 2ATT 3/14/05 9:58 AM Page 18 MENU OPERATION MENU OPERATION ◗ ❖ ❘❙ M Feature setup, memory programming and some individual feature operations for the 945 use menus shown in the screen display. Use the navigation buttons (<, >, +, -, E) to begin, end and move through menu operations (for example, feature setup). • Press E to activate a menu operation. The first menu item for this topic or data will appear in line four of the screen.
945 CIB 2ATT 3/14/05 9:58 AM Page 19 Menu Structure MENU OPERATION ❘ Use the menu to set up the values for the 945 features. Access the menu by pressing E when the phone is idle. The menu structure for the feature setup menu is below.
945 CIB 2ATT 3/14/05 9:58 AM Page 20 MENU OPERATION Shortcut to Language Menu ◗ ❖ ❘❙ M This phone comes programmed for English screen displays. If you need to change the screen language to Spanish or French, you can use these steps to reach the LANGUAGE menu more quickly. 1 Press E to begin feature setup. 2 Press + twice. The screen display includes LANGUAGE and the current setting. 3 Press < or > to scroll through the language choices (English, Espanol, or Français).
945 CIB 2ATT 3/14/05 9:58 AM Page 21 FEATURE SETUP Choose whether pressing an EXT button automatically initiates an intercom or One Touch call. If you want to place One Touch calls using only one button, set this feature to TELEPHONE. If you want to place intercom calls using only one button, set this feature to INTERCOM. See ONE TOUCH OPERATION beginning on page 50 and INTERCOM OPERATION beginning on page 55 for details about One Touch and intercom calls.
945 CIB 2ATT 3/14/05 9:58 AM Page 22 FEATURE SETUP Assign an Extension Number to Your Phone Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. ❖ ❘❙ M 1 2 3 4 5 Press E to begin feature setup. Press - until the screen display includes PHONE SETTINGS. Press E. The screen display includes EXTENSION NO and the current setting. Press < or > to change the extension number (11 … 26).
945 CIB 2ATT 3/14/05 9:58 AM Page 23 Turn the Ringer On or Off for Each Line You can exit feature setup and return to the NOTE: idle screen any time. Simply press and hold E. 23 FEATURE SETUP ❖ ❘❙ M Press E to begin feature setup. Press - until the screen display includes PHONE SETTINGS. 3 Press E. The screen display includes EXTENSION NO. 4 Press - until the screen display includes RINGER ON/OFF. 5 Press E. The screen display includes L1 RINGER and the current setting.
945 CIB 2ATT 3/14/05 9:58 AM Page 24 Select the Ringer Type You can choose a ring pattern for incoming phone calls. FEATURE SETUP Incoming intercom calls use Ringer Type 1 NOTE: and cannot be changed. ❖ ❘❙ M Press E to begin feature setup. Press - until the screen display includes PHONE SETTINGS. 3 Press E. The screen display includes EXTENSION NO. 4 Press - until the screen display includes RINGER TYPE. 5 Press E. The screen display includes L1 RINGER TYPE and the current setting.
945 CIB 2ATT 3/14/05 9:58 AM Page 25 Set Delay Ring If you choose to set a delayed ring on a phone NOTE: with Voice Mail service, the phone may not ring at all before Voice Mail picks up the call. ❖ ❘❙ M 1 2 3 4 5 6 7 Press E to begin feature setup. Press - until the screen display includes PHONE SETTINGS. Press E. The screen display includes EXTENSION NO. Press - until the screen display includes DELAY RING and the current setting.
945 CIB 2ATT 3/14/05 9:58 AM Page 26 FEATURE SETUP Turn Auto-Mute On or Off Choose whether sounds at this extension will be heard automatically in response to a page (Auto-Mute Off) or only when M is pressed. Auto-Mute Off permits hands-free conversation and room monitoring; Auto-Mute On protects privacy. ❖ ❘❙ M 1 2 3 4 5 6 7 Press E to begin feature setup. Press - until the screen display includes PHONE SETTINGS. Press E. The screen display includes EXTENSION NO.
945 CIB 2ATT 3/14/05 9:58 AM Page 27 Set Dial Mode 3 4 5 6 7 Press E to begin feature setup. Press - until the screen display includes PHONE SETTINGS. Press E. The screen display includes EXTENSION NO. Press - until the screen display includes TONE/PULSE and the current setting. Press < or > to toggle between Tone and Pulse. When the correct setting is shown, press - to save your choice. The screen display includes HOLD REMINDER.
945 CIB 2ATT 3/14/05 9:58 AM Page 28 FEATURE SETUP Set the Time and Date ❖ ❘❙ M 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Press E to begin feature setup. Press - until the screen display includes TIME/DATE. Press E. The screen display includes HOUR and the current hour setting. Press < or > until the correct hour is shown. Press - to save the hour setting. The screen display includes MINUTE and the current minute setting. Press < or > until the correct minute is shown.
945 CIB 2ATT 3/14/05 9:58 AM Page 29 If you are not using all four phone lines at this extension, you need to turn off Line Usage for the unused lines. If you expand to a second, third or fourth line, turn Line Usage back on. Line 1 must be turned for the intercom to work. You may use any combination of lines. Lines NOTE: used do not need to be in order. For example, Line Usage can be turned on for Lines 1 and 3 and turned off for Lines 2 and 4.
945 CIB 2ATT 3/14/05 9:58 AM Page 30 FEATURE SETUP Assign the Prime Line (Line Preference) ❖ ❘❙ M 1 2 3 4 5 6 7 Press E to begin feature setup. Press - until the screen display includes SPECIAL OPTIONS. Press E. The screen display includes LINE USAGE. Press - until the screen display includes PRIME LINE and the current setting. Press < or > to scroll through the line choices (Line 1 … Line 4). When the line you wish to set as prime is displayed, press - to save your choice.
945 CIB 2ATT 3/14/05 9:58 AM Page 31 ❖ ❘❙ M Choose the mode (headset or speakerphone) to be used automatically when you press a LINE button with the handset in the cradle. 1 Press E to begin feature setup. 2 Press - until the screen display includes SPECIAL OPTIONS. 3 Press E. The screen display includes LINE USAGE. 4 Press - until the screen display includes AUTOMATIC MODE and the current setting. 5 Press < or > to toggle between SpeakerPhone and Headset.
945 CIB 2ATT 3/14/05 9:58 AM Page 32 FEATURE SETUP Set the Scroll Rate ❖ ❘❙ M You can choose the speed for the Rapid Scroll feature. (See “Rapid Scroll” on page 20 for details.) 1 Press E to begin feature setup. 2 Press - until the screen display includes SPECIAL OPTIONS. 3 Press E. The screen display includes LINE USAGE. 4 Press - until the screen display includes SCROLL RATE and the current setting. 5 Press < or > to change the setting (Very Slow, Slow, Medium, Fast, or Very Fast).
945 CIB 2ATT 3/14/05 9:58 AM Page 33 ❖ ❘❙ M 1 2 3 4 5 6 7 Press E to begin feature setup. Press - until the screen display includes SPECIAL OPTIONS. Press E. The screen display includes LINE USAGE. Press - until the screen display includes LCD BACKLIGHT and the current setting. Press < or > to toggle between On and Off. When the correct setting is shown, press to save your choice. The screen display includes LINE GROUP.
945 CIB 2ATT 3/14/05 9:58 AM Page 34 FEATURE SETUP Assign the Line Group for this Phone ❖ ❘❙ M 1 2 3 4 5 6 7 Press E to begin feature setup. Press - until the screen display includes SPECIAL OPTIONS. Press E. The screen display includes LINE USAGE. Press - until the screen display includes LINE GROUP and the current setting. Press > or < to scroll through the Line Group choices (Line 04 … Line15, or PRV). When the Line Group you want is shown, press - to save your choice.
945 CIB 2ATT 3/14/05 9:58 AM Page 35 ❖ ❘❙ M 1 2 3 4 5 6 7 If you reset all features to the default settings, all previous feature programming and One Touch entries will be erased. You will need to program your preferences for every feature again and re-enter numbers in One Touch locations. You cannot undo the RESET ALL command. Press E to begin feature setup. Press - until the screen display includes SPECIAL OPTIONS. Press E. The screen display includes LINE USAGE.
945 CIB 2ATT 3/14/05 9:58 AM Page 36 FEATURE SETUP You will need to program the next two features if this phone is the designated Console Phone for your Centrex system. Set This Phone to be the Centrex Console Phone This feature is for use with Centrex NOTE: systems only. ❖ ❘❙ M 1 2 3 4 5 6 Press E to begin feature setup. Press - until the screen display includes CENTREX. Press E. The screen display includes CONSOLE and the current setting. Press < or > to toggle between On and Off.
945 CIB 2ATT 3/14/05 9:58 AM Page 37 This feature is for use with Centrex NOTE: systems only. Set the length of time the phone will route your calls to the Centrex Console phone. One ring is about six seconds. ❖ ❘❙ M 1 2 3 4 5 6 7 Press E to begin feature setup. Press - until the screen display includes CENTREX. Press E. The screen display includes CONSOLE. Press - until the screen display includes CSL DELAY RING and the current setting.
945 CIB 2ATT 3/14/05 9:58 AM Page 38 TELEPHONE OPERATION When you make a call, the phone selects the NOTE: Prime Line you programmed (See “Assign the Prime TELEPHONE OPERATION Line” on page 30). When you answer a call, the phone automatically selects the ringing line. Make or Answer a Call This phone will automatically make and NOTE: answer calls in the mode (speakerphone or headset) you programmed (see “Set Automatic Mode” on page 31). Follow the directions below to choose a mode manually.
945 CIB 2ATT 3/14/05 9:58 AM Page 39 MMMM ❖ To make a call, press and release the desired LINE button or K. The SPEAKER light goes on. Wait for a dial tone, then dial the call. Press K to end the call. To answer a call, press K or press the LINE button of the incoming call. Press K again to end the call. If headset is programmed as the default mode NOTE: (see “Set Automatic Mode” on page 31), you must press K to activate the speakerphone.
945 CIB 2ATT 3/14/05 9:58 AM Page 40 TELEPHONE OPERATION Switch Between Handset, Headset and Speakerphone MMMM ❖ ❖ To switch from handset to headset or speakerphone, press h or K, then replace the handset. (In order to use the headset, it must be plugged in.) To switch from speakerphone to handset, lift the handset. (Do not press K or the call will be disconnected.) To switch from headset to handset when the handset is in the cradle, lift the handset.
945 CIB 2ATT 3/14/05 9:58 AM Page 41 Call Privacy To ensure call privacy, this phone allows only one set at a time to use a line. MMMM During the call, press the LINE button for the call. You’ll hear a short beep. Others can now join the call. Restore Call Privacy Press the LINE button again during the call. You’ll hear a double-beep. The other phones will be dropped from the call. Call privacy is automatically restored when NOTE: you end the call.
945 CIB 2ATT 3/14/05 9:58 AM Page 42 Volume TELEPHONE OPERATION Handset/Speakerphone/Headset Volume Control P N When you are on a call, press VOLUME + to increase call volume. Press VOLUME - to decrease volume. You will hear a beep when you reach the minimum or maximum level. Ringer Volume When the phone is ringing, press VOLUME + or VOLUME - to adjust the ringer volume. This phone has four ringer volume levels. As you adjust the ringer, you will hear the ring change.
945 CIB 2ATT 3/14/05 9:58 AM Page 43 P◗ ◗◗◗◗ M N The last six numbers dialed from this extension are automatically stored in the redial memory stack. You can review the numbers in the redial memory and dial one if you wish. 1 When the phone is not on a call, press R. 2 Press + or - to scroll through the last six numbers dialed at this extension. 3 When the number you want to call is displayed, press E or a LINE button.
945 CIB 2ATT 3/14/05 TELEPHONE OPERATION P MMMM 9:58 AM Page 44 Hold While on a call, press and release H. The LINE light for the line on hold flashes slowly in green, and a double-beep sounds every 30 seconds to remind you the call is on hold. (To turn off the reminder beep, see “Turn Hold Reminder On or Off” on page 27.) If you were using the handset, you can replace the handset in the cradle without disconnecting the call.
945 CIB 2ATT 3/14/05 9:58 AM Page 45 Mute Mute allows you to hear the other party, but the other party can’t hear you. To return to the conversation, press and release M again. Switching from handset to speakerphone or NOTE: headset, or from speakerphone or headset to handset, changing lines, and putting a call on hold also cancels Mute. Flash ❚ Use F instead of the switchhook to activate telephone company subscriber services such as Call Waiting or Three-Way Calling.
945 CIB 2ATT 3/14/05 9:58 AM Page 46 TELEPHONE OPERATION Conference Calls P MMMM❚ This feature lets you set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold. 1 Make or answer a call. 2 Press and release H. 3 Call someone on another line. 4 When this call is answered, press c. The three-party conference begins immediately.
945 CIB 2ATT 3/14/05 9:58 AM Page 47 Transfer a Call If a transferred call is not picked up within NOTE: 20 minutes, the phone will automatically disconnect the call. Blind Transfer ❘ While on a call: 1 Press t. The screen display is similar to: This extension ❚ 2 12/26 Press the EXT button for the extension where you’re transferring the call — OR — Dial the extension number where you’re transferring the call.
945 CIB 2ATT 3/14/05 9:58 AM Page 48 Transfer a Call continued from page 47 TELEPHONE OPERATION Transfer a Call and Speak to the Receiving Party While on a call: 1 Press H. P P N ❚ ❘ 2 Press I. The screen display is similar to: This extension 3 12:08 PM 12/26 EXT 11 INTERCOM TO_ PAGE x Press E. The screen display is similar to: 12:08 PM EXT 11 Paging PAGE 4 5 6 12/26 Press the EXT button for the extension where you’re transferring the call.
945 CIB 2ATT 3/14/05 9:58 AM Page 49 Lights and What They Mean STATUS: MEANS: LINE On steadily, green This line is in use at this extension. On steadily, red This line is in use at another extension. Flashing slowly, green This line is on hold at this extension. Flashing slowly, red This line is on hold at another extension. Flashing quickly, green This line is ringing. —OR— You are transferring a call from this extension.
945 CIB 2ATT 3/14/05 9:58 AM Page 50 ONE TOUCH OPERATION ONE TOUCH OPERATION This telephone has 32 One Touch locations where you can store phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in One Touch locations vary according to how you programmed the One Touch Preference. See “Set One Touch Preference” on page 21 and “Dial a One Touch Number” on page 54 for more details.
945 CIB 2ATT 3/14/05 9:58 AM Page 51 P ❘ M ❚ M For information about using the display screen menus, see MENU OPERATION on page 18. 1 Press E to enter the feature menu. The screen displays ONE TOUCH. 2 Press E. The screen display includes PREFERENCE and the current setting. 3 Press - until the screen display includes PROGRAM. 4 Press E. The screen display includes Enter Number.
945 CIB 2ATT 3/14/05 9:58 AM Page 52 Store a Number in a One Touch Location continued from page 51 ONE TOUCH OPERATION Store a Pause in a One Touch Entry P M You can include a pause while storing a dialing sequence which requires a pause during actual dialing. While you are entering the number to be stored, the screen display includes PAUSE. Press E where you want to store a pause. Each pause counts as one digit. Continue storing the number as usual.
945 CIB 2ATT 3/14/05 9:58 AM Page 53 Review a One Touch Entry P M ❘ 1 2 3 4 5 M 6 Press E to enter the feature menu. The screen displays ONE TOUCH. Press E. The screen display incudes PREFERENCE. Press - until the screen display includes VIEW. Press E. Press the EXT button —OR— Press W, then the EXT button for the entry you want to review. The screen displays the number stored in that location. If there is no number stored in this location, the screen display includes (empty).
945 CIB 2ATT 3/14/05 9:58 AM Page 54 Dial a One Touch Number The steps used to call a One Touch number depend on how you programmed the One Touch Preference (see “Set One Touch Preference” on page 21). If One Touch Preference is set to INTERCOM: 1 Lift the handset —OR— Press K —OR— Press h and listen for the dial tone. 2 Press the EXT button —OR— Press W, then press the EXT button for the number you want to call. The screen displays the number as it is dialed.
945 CIB 2ATT 3/14/05 9:58 AM Page 55 INTERCOM OPERATION This 945 telephone is fully compatible with any AT&T Small Business System Speakerphone 974 or 984 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system. If you have one or more 964, 955, or 944 phone(s) installed in NOTE: the same phone system with this 945 telephone, you can have only 12 extensions in the phone system.
945 CIB 2ATT 3/14/05 9:58 AM Page 56 INTERCOM OPERATION Basic Intercom Operations OPERATION: FUNCTION: INTERCOM Any two extensions connected to Line 1 can ring each other. PAGE Lets you “announce” over the speaker of the phone you’re calling. The person you’ve called can respond just by talking. PAGE ALL Lets you “announce” to all phones in the system at the same time (system-wide page). CONFERENCE Lets you connect another intercom call with an outside line.
945 CIB 2ATT 3/14/05 9:58 AM Page 57 ❘ N 1 2 If One Touch Preference is set to INTERCOM, skip to Step 2 —OR— If One Touch Preference is set to TELEPHONE, press I. Press the EXT button for the party you wish to call, then lift the handset. The screen display is similar to: 12:08 PM Extension called 12/26 INTERCOM TO 15 If the extension you called is idle or set to Do Not Disturb, you will hear long beeps. If the other extension is on a call, you will hear a busy signal.
945 CIB 2ATT 3/14/05 9:58 AM Page 58 Make an Intercom Call with the Speakerphone or Headset INTERCOM OPERATION ❘ N With the handset in the cradle: 1 If One Touch Preference is set to INTERCOM, skip to Step 2 —OR— If One Touch Preference is set to TELEPHONE, press I. The phone will automatically activate the line in the mode (headset or speakerphone) of the last call made. 2 Press the EXT button of the party you wish to reach.
945 CIB 2ATT 3/14/05 9:58 AM Page 59 Answer an Intercom Call An intercom call can be answered at any NOTE: extension in the phone system by pressing I. ❚ ❚ INTERCOM OPERATION N When you receive an intercom call you will hear a repeating double-ring pattern and your screen displays INTERCOM FROM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing I, K or h to take the call hands-free.
945 CIB 2ATT 3/14/05 9:58 AM Page 60 Page a Specific Extension (Single-phone Page) INTERCOM OPERATION P N ❘ 1 Press I. The screen display is similar to: This extension 2 12:08 PM 12/26 EXT 11 INTERCOM TO_ PAGE x Press E. The screen display is similar to: 12:08 PM EXT 11 Paging PAGE 3 12/26 Press the EXT button for the party you wish to page.
945 CIB 2ATT 3/14/05 9:58 AM Page 61 Page All System Phones 1 ❘ ❚ 12:08 PM 12/26 EXT 11 INTERCOM TO_ PAGE x 2 Press - until the screen display is similar to: 12:08 PM 12/26 EXT 11 INTERCOM TO_ PAGE ALL x 3 Press E. The screen display is similar to: 12:08 PM EXT 11 PAGE ALL 12/26 Once the page is answered at another extension, speak and your voice will be heard at all idle extensions in your phone system. Answer a System-wide Page Only one extension can answer a NOTE: system-wide page.
945 CIB 2ATT 3/14/05 9:58 AM Page 62 Make an Intercom Conference Call INTERCOM OPERATION A system phone on a two-way conversation using an outside line can invite a third party at an intercom extension into the conversation. Follow the directions under “Conference Calls” on page 46, making sure to establish the non-intercom call first. You cannot put an intercom conference call NOTE: on hold. Room Monitor P ❘ You can activate the speaker of another phone to monitor sounds in that room.
945 CIB 2ATT 3/14/05 9:58 AM Page 63 ADDING A FAX MACHINE Do not connect a fax machine to Line 1. Doing so will interrupt NOTE: the telephone’s intercom data channel. • • • • That line’s telephone number is your fax number. The same line can be used for outgoing calls (incoming faxes will get a busy signal when the line is in use). Set your fax machine to answer on the first ring (follow manufacturer’s instructions).
945 CIB 2ATT 3/14/05 9:58 AM Page 64 GENERAL PRODUCT CARE To keep your phone working and looking good, follow these guidelines: • • • • • GENERAL PRODUCT CARE • 64 Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). DO NOT expose it to direct sunlight or moisture. Avoid dropping the phone and/or other rough treatment. Clean with a soft cloth.
945 CIB 2ATT 3/14/05 9:58 AM Page 65 TECHNICAL SPECIFICATIONS REN 0.
945 CIB 2ATT 3/14/05 9:58 AM Page 66 IN CASE OF DIFFICULTY If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Have the serial number, found on the underside of your phone, available when contacting Customer Service. Please retain your receipt as your proof of purchase. To purchase accessories or replacement parts contact Customer Service. Visit our website at www.telephones.att.
945 CIB 2ATT 3/14/05 9:58 AM Page 67 PROBLEM SOLUTION A Repeating Short Ring (Error Ring) Sounds at All Extensions When You Assign an Extension Number to Your Phone The extension number you chose is already assigned. Begin again and choose a different extension number from 11 to 26 (see “Assign an Extension Number to Your Phone” on page 22). You MUST assign a different extension number to every phone in your system.
945 CIB 2ATT 3/14/05 9:58 AM Page 68 IN CASE OF DIFFICULTY TELEPHONE OPERATION PROBLEM SOLUTION LINE Lights Remain On When No Line is Connected • Make sure the phone is programmed for that line to be absent. (See “Turn Line Usage On or Off for Each Line” on page 29.) • Make sure that your Line Groups are programmed properly. (See “Assign the Line Group for this Phone” on page 34.) • Disconnect all other devices (fax, modem, credit card reader, etc.) from any lines connected to your 945 phone.
945 CIB 2ATT 3/14/05 9:58 AM Page 69 PROBLEM SOLUTION Operation During a Power Failure This phone will operate during a power failure if a working battery has been installed. You will be able to answer calls with the handset or headset, and dial calls using the dial key pads and the One Touch or Redial features. No other features will work until power is restored. All programming is retained during power failure.
945 CIB 2ATT 3/14/05 9:58 AM Page 70 EXPANDING THE PHONE SYSTEM When you combine two or more 945/974/984/944/955/964 phones you create an interacting system where phones share lines. If you have only 945/974/984 phones on your phone system, you can have up to 16 phones and up to 19 telephone lines. If you have one or more 944/955/964 phones in your phone system, you can have up to 12 phones and up to 15 telephone lines. The system can be expanded with or without Centrex service.
945 CIB 2ATT 3/14/05 9:58 AM Page 71 Private Lines You can use the fourth line on each extension as a private line. A private line is a telephone number assigned to just one extension. You must program the lines you are using at each extension NOTE: so that the phone knows which lines are shared and which are private. (You can physically wire lines with different telephone numbers into each unit for Line 4.) The chart below shows 16 extensions, each sharing the first three lines.
945 CIB 2ATT 3/14/05 9:58 AM Page 72 CENTREX OPERATION CENTREX OPERATION Setup Checklist Before expanding your system or installing for Centrex, review the installation checklist. If you have Centrex, contact your local telephone company for further information about Centrex service. • The phone number for Line 1 must be the same on all phones in order for the Intercom and Page features to work. • Determine the number of phones that will be on the system.
945 CIB 2ATT 3/14/05 9:58 AM Page 73 Setting Ring Delay Duration This feature allows other system telephones’ calls to ring at the Console phone. After a specified ring delay, the calls will ring at the Console phone. (See “Set the Centrex Console Delayed Ring Time” on page 37.) Answering a Delayed Ring If the Console is using another line and receives a delayed ring, NOTE: the Console phone can put the other line on hold and follow Steps 1– 3.
945 CIB 2ATT 3/14/05 9:58 AM Page 74 INDEX + 5, 18, 20, 43 Centrex pickup code 72–73 - 5, 18, 20, 43 c 46 x 18 conference 56 < 5, 18, 20 conference call 46, 68 > 5, 18, 20 console 7 () 18 Console phone 72–73.
3/14/05 9:58 AM Page 75 E English 20, 37 E 5, 18, 43, 48, 60, 61, 62 erase all settings 35 error ring 8–9, 22 Error Tone (Fast Busy Signal) Heard When Making a Intercom Call 67 Espanol 20, 37 EXT button 21, 47, 48, 50, 51, 53–54, 57–58, 60, 62 extension 5, 9, 29, 47–49, 55, 57–62, 67, 70–71 extension no 6 extension number 3, 6, 8–9, 47, 55, 59, 67, 73 extensions 3, 55, 63 F fax 68 fax machine 63 fax switch 63 feature setup 18–19 Flash 45, 52 F 45 Français 20, 37 H hands-free 26, 59 handset 2, 12–13, 31
945 CIB 2ATT 3/14/05 9:58 AM Page 76 INDEX M make a call 38, 39 Menu item 18 menu operation 18, 19 microfilters 4 minute 28 month 28 multi-phone system 5 Mute 45, 49 INDEX M 45, 60 power adapter 2, 12 power cord 69 power failure 9, 16, 69 POWER jack 12, 14 prime line 5, 7, 30, 38 privacy 26, 67 private line 70 PRV 34 Pulse 27 R MUTE light 45, 60 Rapid Scroll 7, 20, 32 N Redial 9, 43, 69 Navigation buttons 5, 18 redial memory 42 non-system phone 41, 66 reset all 7 O return to the conversati
945 CIB 2ATT 3/14/05 9:58 AM Page 77 speakerphone 1, 7, 31, 38–40, 43–45, 48–49, 54, 55, 58–60, 62 splitter 4 Stored! 51 switch lines 44 Switchhook 13, 45 system phone 5, 41, 47, 62 system phones 5 system-wide page 55, 61 Z Z800A filter 3, 4, 5, 68 T INDEX Telephone Does Not Ring 66 telephone lines 3 telephone system 9, 22, 55 telephone wiring 3, 68 Temporary Tone 45, 52 Three-Party Call 46 Three-Way Calling 45 Time 28 Time/Date 6 timer 40 Tone 27 t 45 Tone Signals Do Not Activate a Remote Device 68
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945 CIB 2ATT 3/14/05 9:58 AM Page 79 In case of difficulty, visit our Service Center at www.telephones.att.com or call 1 800 222–3111. © 2005 Advanced American Telephones. All Rights Reserved. AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones. Printed in Singapore.
