ISDN 970 Telephone USER MANUAL Copyright 1999 Lucent Technologies Inc. All rights reserved. Printed in Mexico.
970 ISDN Telephone Table of Contents MAKING AND RECEIVING CALLS ......................................... 14 ADJUSTING VOLUME .......................................................... 16 ABOUT ISDN ...................................................................... 3 USING SOFTKEYS ........................................................... 17 ISDN TERMS ..................................................................... 3 HOW TO USE THIS MANUAL ..................................................
970 ISDN Telephone which you can customize your system as much or as little as you require. (See the Installation and Setup Manual.) About ISDN Your new Lucent Technologies 970 Telephone is developed for use with ISDN service. ISDN (Integrated Services Digital Network) is one of the ways you can get local telephone service from your local provider. ISDN service has been around for a while and is extensively used by large companies.
970 ISDN Telephone SPID: More than one telephone number may be assigned to you, according to your ISDN service, and each telephone number may have different features. The local telephone service provider has provided a SPID (Service Profile Identifier). It’s not the number someone uses to call you: that number is still a “telephone number.” But it is the number the network system uses to identify you.
970 ISDN Telephone How to Use this Manual A Guide to This Manual Buttons that appear on your telephone are shown in this manual like this: [DIRECTORY] [MENU] [DROP] ▲ up arrow (go to previous display or item) ▼ down arrow (go to next display or item) Displays in this manual are shown as: This manual will help you find information quickly. Parts of the Telephone, page 6, shows a drawing of the terminal and describes each part.
970 ISDN Telephone Program Buttons Parts of the Telephone (Front) Program buttons can be customized to perform either as Call Appearance buttons or as Network Feature buttons. See the section on Voice Call Appearances and Feature Buttons in your Installation and Setup instructions [LOWER] Store or recall the one-touch memory of the lower station of the bottom three program buttons. See the section on Assigning One-Touch Memory Buttons in this manual.
970 ISDN Telephone Previous Next Soft Keys Program Buttons Dial Keypad Local Feature Buttons Figure 1 970 ISDN Telephone 7
970 ISDN Telephone Display Softkeys The 3-line by 20-character display provides system instructions and responses to what is happening on a call and to your actions. A typical display screen looks like this: “Softkeys” may appear on the bottom line of the display as underlined text. When they appear, they label the function of the buttons directly below the display area. So, in the illustration to the left, you would press the far left button to change the setting to SLOW.
70 ISDN Telephone the options on the screen. When a softkey is labeled DONE it means that you have entered information or accessed a feature. Press the softkey below DONE to confirm your action and move on to the next screen. If the QUIT or DONE softkey is not available, press [MENU] to exit the Menu screens and save completed changes. If a network display message is received by the telephone, the Menu will automatically be exited, completed changes saved, and the network message displayed.
970 ISDN Telephone Line Jack: (Labeled LINE) Connects the ISDN line cord to your telephone. Parts of the Telephone (back) Auxiliary Jack: (Labeled AUX) Connects an external analog telecommunications device, like a fax machine, telephone, or modem, to the ISDN 970 telephone. The auxiliary jack may be assigned a separate SPID and telephone number, depending on your configuration. See the Installation and Setup manual.
970 ISDN Telephone Personality Module Slot Power Jack AUX Jack Interface Line Jack Type Label to Wall Handset Jack Figure 2 Back view of the 970 ISDN Telephone 11
970 ISDN Telephone Speakerphone: Use to place calls or access other features without lifting the handset. Press [SPEAKER] to turn the speakerphone on and off. One-Touch Directory: Allows you to assign a onetouch directory number to a button so that you can call that number by pressing that button. Feature Descriptions Features Accessed with Buttons Drop: Drops the last conferee in a conference call or disconnects you from the current call without hanging up the phone.
970 ISDN Telephone Personalized Ring: Selects your own personalized ringing pattern from 8 available patterns. Turns the ringer of the ISDN phone and/or the device on the AUX jack on or off. Screen Timing (Rate at which the Display Message is shown): Allows you to set the length of time the display message remains on the screen. The lengths are Slow (5 seconds), Medium (3 seconds), and Fast (1 second). Self-Test: Puts the telephone in a diagnostic mode for testing all buttons, lights, ringer, and display.
970 ISDN Telephone Hold User Instructions To put a call on hold while you answer another call, NOTE: The red light is flashing slowly beside the call appearance button of the incoming call. Press [HOLD] . The red light next to the held call flashes fast. Press the call appearance button of the incoming call. The red light goes on steadily. Or, simply press the call appearance button of the incoming call.
970 ISDN Telephone off- hook. When you hear dialtone, dial an extension or other number. Press the Transfer button again when you hear the ringing signal or after you have announced the transferred call to the called party. Hang up. If the called party does not answer or the line is busy, press [DROP], then press the call appearance of the original call to return to it. Mute To turn off the microphone in the handset and the speakerphone so the other party cannot hear you, Press [MUTE] while on a call.
970 ISDN Telephone Adjusting Volume Adjust the Speaker or Handset Volume To raise the volume while on a call, press the upper [Ù] volume control button. To lower the volume while on a call, press the lower [Ú] volume control button. Adjust the Ringer Volume To raise the volume of the ringer, press the upper [Ù] volume control button while the telephone is on hook. To lower the volume of the ringer, press the lower [Ú] volume control button while the telephone is on hook.
970 ISDN Telephone Quit Using Softkeys When you see QUIT on the third line of the display, it means that you have the option of abandoning the action you have begun. Enter 4-char name: The softkeys are the four buttons labeled with arrows directly below the display (see drawing below). The words on the bottom line of the display define the use of the softkeys. _ QUIT Enter and Exit Softkey Mode Press the softkey below QUIT if you do not want to respond to the options on the screen.
970 ISDN Telephone Directory Entries The following display appears: Directory The 970 telephone supports up to 25 directory entries. The telephone numbers entered in the directory can be up to 24 digits and associated names can be up to four characters in length. Directory entries can be changed by deleting or editing. When you enter names into your directory, the entries are automatically alphabetized for you.
970 ISDN Telephone you enter a G. Press it twice and you enter an H. Press the 4 key three times and you enter an I. Pressing it a fourth time enters a 4. Pressing it a fifth time enters a G again. You can enter a # or * at the beginning of or within the name. When you start to enter the name the screen changes. Press the softkey below --> to enter the next letter. As you enter each letter of the name, that letter appears on the screen until you press --> to move on to the next letter.
970 ISDN Telephone To edit the phone number, Press the softkey below the name of the entry you want to edit. The following display appears: Edit 4-char name: SHRN CLEAR <-- · Press the softkey below PAUSE to insert a 1.5 second pause in the telephone number. The pause is represented on the screen by a comma. --> DONE · To move back and erase a number, press the If the entry is correct and you do not wish to edit it, press the softkey below DONE.
970 ISDN Telephone Use the following procedure to view a directory entry and, if desired, call that number. You can also use the [DIRECTORY] method to call a number in your directory. See “Place a call using the [DIRECTORY] Button.” Press [MENU]. Press the sofkey below MEM. Press the sofkey below DIRCTORY. The following display appears: Directory The following display appears: Select to Delete ▲ ANDY SCOT TEDA ▼ QUIT Press ▼ to page forward through the names in the directory.
970 ISDN Telephone Press the softkey below the name of the entry you want to view. The following display appears: 9,10288,001534444393 8974 SCOT CALL EDIT Select to Call ANDY JEFF SCOT ▼ QUIT Press ▼ to page forward through the names in the directory. Press ▲ to page backwards through the names. When the name of the person whose number you want to call appears on the third line of the screen, press the softkey below that name.
970 ISDN Telephone Press [MENU]. Press the softkey below CALL-LOG. Press the sofkey under OUT. View the Call Log Call Log displays the number of new unanswered calls. If you have turned ON the Call Log indicator, the number of new unanswered calls is also displayed on the screen when the phone is idle. Press the softkey under NEWCALLS on the idle screen to display the unanswered new calls screen. To review the entire call log, press [MENU]. Press the softkey below CALL-LOG.
970 ISDN Telephone When Redial+ is ON, press [REDIAL] once to redial the last number dialed. Press the button twice to redial the second to last number dialed, up to the ten last numbers dialed. The displayed number will dial in two seconds without further action from you. Note: Once you delete numbers from your Call Log, you cannot dial those numbers using Redial+.
970 ISDN Telephone Terminal Settings Select Month Jan 1, 1991 10:00 AM + NEXT DONE Set the Clock Clock display format: MMM DD, YYYY HH:MM AM or PM MMM = month (Sep, Oct, etc.) DD = the day of the month (02, 13, etc.) YYYY = the year (1997, etc.) HH:MM = hours and minutes, such as 10:45 AM or PM = morning or afternoon The field being changed is displayed on the first line. Press the softkey below + or the softkey below - to scroll through the choices. Press the softkey below NEXT to go to the next field.
970 ISDN Telephone Press M3 to turn on the ringer on the analog phone, if present. Press [LOWER] to turn it off. To end the self test, lift the handset and replace it. The display will show a test pattern that changes with each button press. NOTE: While you are performing a self test, all active calls are dropped and the 970 Telephone will reset upon exiting test mode. Perform Self Test Perform a Self Test to verify that your telephone is working properly. No calls should be active or on hold.
970 ISDN Telephone Press the softkey below CONTRAST. The following display appears: Press the softkey below RING. The following display appears: Select Contrast: L>>>>H + DONE Ringer Options PATTERN The arrows are arranged between L (low) and H (high). There are four possible contrast levels. Press the softkey below - to make the contrast lighter. Press the softkey below + to make the contrast darker. Each button press increases or decreases the number of arrows by one.
970 ISDN Telephone Press the softkey below DONE. Check the timing of the message to see if it fits your needs. You can modify the rate as often as you like. Set the Rate for Viewing Display Messages. You can use the softkeys to set the length of time the display message stays on the screen. When you receive your telephone, the rate is set at Medium (3 seconds), but the rate can also be set to Slow (5 seconds) or Fast (1 seconds). Press [MENU]. Press the softkey below OPTIONS.
970 ISDN Telephone If the STATUS key is not available, press [MENU]. Press the softkey below OPTIONS. Press ▼ three times. The call timer for any current call appearances appears first. You can continue to display the STATUS page to monitor call duration, to see how long calls have been holding, and to view various terminal settings. below PAUSE to enter a 1.5-second pause in the dialing, and press the softkey below DONE when you are finished. Press a memory key to store this number.
970 ISDN Telephone control button. To switch to the speakerphone, press [SPEAKER]. To switch back to the headset, press the headset control button. (If the headset is enabled, M2 upper and lower buttons are not available as memory buttons.) Using a Headset You can use a headset with your ISDN 970 Telephone. You must have enabled the headset feature as described in the Installation and Setup Manual. Unplug the handset cord from the handset jack on the side of the telephone.
970 ISDN Telephone Local tones Local error tone: A low tone; indicates an incorrect button press. Tones and Their Meanings You may hear any of the following tones as you use your telephone: Network tones Busy signal: A low-pitched tone repeated 60 times a minute; indicates the number dialed is in use. Confirmation tone: Three tones; indicates a feature activiation or cancellation has been accepted. Dial tone: A continuous tone; indicates dialing can begin.
