User`s manual

8
SOS – Help Me Alert
The SOS Alert is one of the most popular features on the Device, and is activated by pressing and
holding down the red button on the Device for at least 4 seconds. To ensure proper use of this
feature, practice with your child how to press and hold down the button. When practicing with your
child, include practicing pressing the button discreetly, or when the Device is in a pocket or jacket.
The SOS (red) button has a bump on its surface so it has a different feel than the green button.
When the SOS Alert is activated, the server will send out a Help Me Alert every 5 minutes to all
designated Users 2 successive times. If you have purchased the SMS (text message) alerts, and you
have made the selection under the Users tab to receive the SOS Alert via SMS, then the server will
send out Help Me SMS (text message) Alerts every 5 minutes to up to two Primary Users 2 successive
times.
When the SOS button is disabled, it will still send and display an SOS message (highlighted in orange)
in the Reports window on the Map page, but no Email or SMS Alert will be sent to any Users.
The default setting for the SOS button is “Enabled”. If you wish to disable the SOS button, click on the
SETTINGS tab. Scroll down to see the last settings option. Use the drop down menu to change the
Device to “Disabled”. Click UPDATE.
Example of an SOS Help Me Alert delivered via email.