User’s manual AT3111-2 DECT 6.
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important safety instructions on pages 45-47 of this manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. Model #: AT3111-2 Type: DECT 6.0 cordless telephone Serial #: (found on the bottom of the telephone base) Purchase date: Place of purchase: The ENERGY STAR program (www.energystar.
Getting started You must install and charge the battery before using the telephone. STOP! See page 5 for easy instructions. Add new handsets to make your telephone more versatile (see page 35) Your telephone can accommodate up to five cordless handsets. You can add three new handsets (model AT3101, purchase separately) at anytime, but each must be registered with the telephone base before use. The handsets provided with your AT3111-2 are automatically registered as handset 1 and handset 2.
Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. User’s manual Quick start guide AT3111-2 DECT 6.0 cordless telephone/ caller ID/call waiting AT3111-2 DECT 6.
User’s manual AT3111-2 DECT 6.0 cordless telephone/ caller ID/call waiting Table of contents Getting started Appendix Handset layout..........................................2 Telephone base layout..........................3 Telephone base and charger installation............................................4 Battery installation & charging.........5 Belt clip & optional headset.................... 6 Handset display screen messages..................................................
Getting started Handset layout 1. Earpiece 2. MENU/SELECT SKIP (page 9) 3. Headset jack (2.5mm) (page 6) 4. CID (caller ID) (page 27) HANDSET 1 PLAY (page 9) 5. /FLASH 6. Dialing keys (0-9, *, #) 7. VOICEMAIL (page 9) 8. REDIAL/PAUSE (page 12) 9. Microphone 10. Handset display 11. VOL / (volume) (page 7) 12. (directory) (page 21) 17 ERASE (page 9) 13. (speakerphone) (page 14) 14. OFF/CLEAR 15. # (page 13) 16. INT (intercom) (page 18) 17.
Getting started Telephone base layout 1. CHARGE light (page 34) 2. IN USE light (page 34) 3. VOICEMAIL light (page 34) 4.
Getting started Telephone base and charger installation We recommend that you install the telephone base away from any electronic equipment and appliances such as personal computers, computer routers, television sets, microwave ovens, and refrigerators. Avoid excessive heat, cold, dust or moisture. When a location is selected, install the telephone base and the charger as shown below. Make sure that the electrical outlet is not controlled by a wall switch. Telephone base installation 1.
Getting started Battery installation & charging The battery may have enough charge for short calls. For optimal performance, we recommend that you charge the handset for 16 hours. You can keep the battery charged by returning the handset to the telephone base or charger after each use. When the battery power is fully depleted, a full recharge takes about 16 hours. When fully charged, the handset battery provides approximately eight hours of talk time and four days of standby time.
Getting started Belt clip & optional headset Install belt clip as shown below if desired: Removal Installation FCC ID: XXxxx-xxxx-xx Pull and unlock one flap from the notch first before detaching the whole belt clip from handset. IC:xxxxX-xxxxxxxx FCC ID: XXxxx-xxxx-xx IC:xxxxX-xxxxxxxx FCC ID: XXxxx-xxxx-xx IC:xxxxX-xxxxxxxx IC:xxxxX-xxxxxxxx FCC ID: XXxxx-xxxx-xx Snap belt clip into notches on both sides of handset. For hands-free telephone conversations, use any industry standard 2.
Telephone operation Handset settings Ringer volume The ringer volume can be adjusted either by the volume control on the right side of the handset, or in the handset menu. To change the ringer volume: 1. With the handset idle, press the volume button VOL or VOL to display the current volume level on �������������� the screen. 2. Press VOL ��� or VOL ���������������������� to choose the desired volume level. When finished, the new volume level will be saved. -OR1. Press MENU/SELECT from the idle mode.
Telephone operation Handset settings RINGER TONE, then press MENU/SELECT. 3. Press CID or to choose the desired ringer tone. A sample of each ringer tone will be played when scrolling through the choices. 4. Press MENU/SELECT to save and you will hear a confirmation tone. NOTE: If the ringer is off, you will not hear the ringer tone samples while scrolling through the options in RINGER TONE.
Telephone operation Handset settings Programming voicemail navigation keys NOTE: Once the VOICEMAIL button is pressed, CID , and MENU/SELECT buttons will be disabled and they will be replaced by PLAY, ERASE and SKIP respectively.
Telephone operation Handset settings NOTE: A single pause (approximately three seconds) is automatically programmed between the access number and the password when you program your VOICEMAIL button so that your voicemail service will recognize your password. Depending on your voicemail service, you may need to program an extra pause between the access number and your password. To program a pause: 1. Press MENU/SELECT from the idle mode. 2.
Telephone operation Handset settings Voicemail If you subscribe to voicemail service and you have a new voicemail message, the VOICEMAIL indicator on the telephone base will flash, the VOICEMAIL button will light and the handset will display NEW VOICE MAIL . Contact your local telephone company for more information about voicemail service.
Telephone operation Handset operation Redial The telephone stores the five most recently dialed numbers in the redial list. You can review or redial these numbers. • When there are already five entries in the redial list, the oldest entry is deleted to make room for the newest entry. • Entries are displayed in reverse chronological order, i.e. from the most recent to the oldest entry. Review redial • Press REDIAL/PAUSE from the idle mode.
Telephone operation Handset operation Make, answer and end calls with the handset • ���������������������� To make a call, press /FLASH or , then dial the number. -OR• Dial the number and then press /FLASH or . • To answer a call, press /FLASH, or any dialing keys (0-9, #, *). • To end a call, press OFF/CLEAR, or put the handset in the telephone base or charger. NOTES: • The screen displays the elapsed time as you talk (in hours, minutes and seconds).
Telephone operation Handset operation NOTE: If a headset is plugged in to the handset, the handset speakerphone will be disabled. Hands-free speakerphone calls To answer a call, press . To make a call, press , then dial a number. During a call, press to alternate between hands-free speakerphone and normal handset use. Press OFF/CLEAR to hang up. Temporary ring silencing Press OFF/CLEAR while the telephone is ringing to silence the ringer temporarily.
Telephone operation Options while on calls Volume During a call, Press VOL or VOL �������������� on the right side of the handset to adjust the listening volume to a comfortable level. Call waiting If you subscribe to call waiting service, you will hear a tone if there is an incoming call while you are already on a telephone conversation. • Press /FLASH on the handset to answer the new incoming call and put the current call on hold. • Press /FLASH at anytime to alternate between calls.
Telephone operation Options while on calls Last number redial NOTE: While on a call, only the most recently called number can be reviewed, and erasing the entry is not allowed. For more details about the redial memory, see page 12. While on a call, you can press REDIAL/PAUSE to review the most recently called number. To return to your call, press REDIAL/PAUSE. If you don't press REDIAL/PAUSE within two seconds, the most recently called number displayed will be dialed automatically.
Telephone operation Options while on calls Caller ID log While on a call, you can press CID to review the caller ID log. To dial the displayed number, press MENU/SELECT. To clear the entry from the display, press and hold OFF/CLEAR. NOTE: While reviewing the call log on a call, storing the caller ID number in the directory is not allowed. For more details about the call log, see page 27.
Telephone operation Intercom Intercom INTERCOM TO: CALLING HANDSET X HANDSET X IS CALLING NOTES: • If the destination handset does not answer the intercom call, the originating handset can return to the external call by pressing /FLASH, or OFF/CLEAR. • If a call remains on hold for about 100 seconds, the originating handset screen will display UNABLE TO CALL TRY AGAIN and reconnect to the external call automatically. The destination handset returns to idle mode.
Telephone operation Intercom call transfer Transfer an external call You can transfer an external call from one handset to another handset. 1. Press INT to initiate the intercom feature. 2. The originating handset screen displays TRANSFER TO: 3. Enter the number associated with the handset you are trying to intercom. 4. The originating handset screen displays CALLING HANDSET X. The destination handset rings and displays HANDSET X IS CALLING. 5.
Telephone operation Intercom call transfer Switch between external and internal calls When on an external call and you wish to make an intercom call to another system handset without ending the external call: 1. Press INT to initiate the intercom feature. 2. The originating handset screen displays TRANSFER TO: 3. Enter the number associated with the handset you are trying to intercom to. 4. The originating handset screen displays CALLING HANDSET X.
Directory Directory Shared directory The directory is shared by all handsets. Changes made to the directory on any one handset will be applied in all. NOTE: Only one handset can review the directory or caller ID log at a time. If another handset attempts to enter the directory, the screen will display NOT AVAILABLE AT THIS TIME. Memory capacity The directory can store up to 50 entries. Each entry can contain a number up to 32 digits, and a name up to 16 characters.
Directory New directory entries Store a directory entry STORE, and then press MENU/SELECT. 3. The screen displays ENTER NUMBER. 4. Use the dial pad to enter the number up to 32 digits. • Press CID or to move the cursor to the left and right. • Press MUTE/REMOVE to backspace and erase digits. • Press and hold entire entry.
Directory New directory entries ENTER NAME _ 6. The screen displays ENTER NAME. 7. Use the dial pad to enter a name (up to 16 characters). Each time a key is pressed, the character on that key will be displayed. Additional key presses will produce other characters on that key. See the chart below. • Press CID or to move the cursor to the left and right. NOTE: The first letter of every word will be capitalized. The remaining letters in a word begin with lower case letters shown in the chart to the right.
Directory Directory search Search the directory
Directory To dial, edit or delete entries Dial a directory entry 1. Press to enter the directory. 2. Press CID or to scroll to the desired entry, or use the alphabetical search to find it. 3. Press /FLASH or to dial the selected entry. Edit a directory entry EDIT NUMBER 555-0100_ EDIT NAME PRT_ When a directory entry is displayed. 1. Press MENU/SELECT to modify the entry. You will be prompted to EDIT NUMBER. 2. Use the dial pad to enter the number. • Press MUTE/REMOVE to backspace and erase digits.
Directory To dial, edit or delete entries Delete from the directory 1. Press to enter the directory, or press MENU/SELECT three times to enter the directory. 2. Press CID or to scroll to the desired entry, or use the alphabetical search to find it. 3. Press MUTE/REMOVE to delete the selected entry and you’ll hear a confirmation tone.
Caller ID operation Caller ID operation Information about caller ID with call waiting This product has a caller ID function with call waiting feature which works with service from your local telephone company. Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, even while on another call.
Caller ID operation Caller ID operation How caller ID works HANDSET X XX MISSED CALLS CALL LOG EMPTY If you subscribe to caller ID service, information about each caller will be displayed after the first or second ring. This information will be stored in the call log and shared by all handsets. • The call log can store up to 50 entries. • You can review, redial, and copy the entry into the directory. • Entries are displayed in reverse chronological order, from the newest to the oldest entry.
Caller ID operation Call ID operation Call log display screen messages Display: Means: PRIVATE NAME The caller is blocking the name information. PRIVATE NUMBER The caller is blocking the telephone number information. PRIVATE CALLER The caller is blocking the name and number information. UNKNOWN NAME This caller’s name is unavailable. UNKNOWN NUMBER This caller’s number is unavailable. UNKNOWN CALLER No call information is available about this caller. LONG DISTANCE This is a long distance call.
Caller ID operation To review the call log To access the call log CALL LOG, then press MENU/SELECT. To review the call log Christine Smith 908-555-0100 3:45AM 2/23 NOTE: Only one handset can review the directory or call log at a time. If another handset attempts to enter the call log, it will display NOT AVAILABLE AT THIS TIME. • When in the call log, press CID or to scroll through the record.
Caller ID operation To save or delete the call log Save an entry to the directory SAVED ALREADY SAVED UNABLE TO SAVE 1. When in the call log, press CID or to scroll to the desired entry. 2. Press # repeatedly to display the possible dialing options. 3. Press MENU/SELECT to save the entry. • If the entry has a name and a number, the screen will display SAVED. • If the entry only has a name or a number, EDIT NAME or EDIT NUMBER will be displayed.
Appendix Handset display screen messages ALREADY SAVED CALL LOG EMPTY The telephone number entered is already stored in the directory. There are no call log entries. CALLING HANDSET X Calling another handset. CALL TRANSFERRED CHARGING CONNECTING... The put-on-hold call is successfully transferred to another handset. A handset with low battery has been placed in the telephone base to recharge. DIRECTORY EMPTY The cordless handset is searching for the telephone base. There is no directory entry.
Appendix Handset display screen messages NEW VOICE MAIL There are new voicemail message(s). NO LINE There is no telephone line connected. NO SIGNAL, CALL ENDED Communication between handset and telephone base is lost during an external call. NOT AVAILABLE AT THIS TIME Access is denied when the handset is out of range from the telephone base. Attempt to review the directory or call log is denied when another handset is reviewing it. OUTSIDE Connected to the external call during call transfer.
Appendix Screen icons & indicator lights Handset display indicators On when the handset speakerphone is in use. MUTE Microphone is muted. Ringer off. NEW New call log entries. New voicemail messages have been received. (Battery indicator) Cycles (low, medium, and full) when handset battery is charging. On when the battery is fully charged. Flashes when a low battery condition is detected. Telephone base indicator lights IN USE • Flashes quickly when there is an incoming call.
Appendix Adding and replacing handsets Your telephone can accommodate up to five cordless handsets. You can add three new handsets (model AT3101, purchased separately) to the AT3111-2 at anytime, but each must be registered with the telephone base before use. The handsets provided with your AT3111-2 are automatically registered as handset 1 and handset 2. Additional handsets will be assigned numbers in the order they are registered (handset 3, handset 4 and handst 5).
Appendix Replacing a handset You may need to de-register your handsets if: You have the maximum number of registered handsets (five) and need to replace a handset. -ORYou wish to change the designated handset number of your registered handsets. You must first de-register ALL the handsets, and then re-register ALL the handsets you wish to use. Please read carefully through all the instructions on this page before beginning the de-registration process. To de-register all handsets 1.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. My phone doesn’t work at all • Make sure the power cord is securely plugged in. • Make sure that the battery connector is securely plugged into the cordless handset. • Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack. • Charge the battery in the cordless handset for at least 16 hours.
Appendix Troubleshooting I cannot dial out • First try all the suggestions above. • Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Eliminate any background noise. Noise from a television, radio or other appliances may cause the phone to not dial out properly.
Appendix Troubleshooting CONNECTING... • Ensure that the telephone base is powered up. displays on my • Place the cordless handset in the telephone base for cordless handset one minute to allow the cordless handset and base to resynchronize channels. • Move the cordless handset closer to the telephone base. You might have moved out of range. • Reset the telephone base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.
Appendix Troubleshooting I get noise, static, or weak signal even when I’m near the telephone base • If you subscribe to DSL service and if you hear noise during conversations and/or your caller ID features are not functioning properly, install a DSL filter to the telephone line between the telephone base and the telephone line jack. Contact your DSL provider to obtain a DSL filter.
Appendix Troubleshooting I hear other calls while using my phone • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone company. My cordless handset does not ring when I receive a call • Make sure that the ringer is not turned off. Refer to the section(s) on ringer selection in this user’s manual.
Appendix Troubleshooting • Other electronic products can cause interference with your cordless phone. Try installing your phone as far away as possible from electronic devices like television sets, VCRs, or other cordless telephones. • Re-install the battery, and place cordless handset in the telephone base. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place. • Your line cord might be malfunctioning.
Appendix Troubleshooting The charge light is off • Make sure the power and line cords are plugged in correctly and securely. • Unplug the unit’s electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. • Clean the cordless handset and telephone base charging contacts each month using a pencil eraser or cloth. • Your phone might be malfunctioning.
Appendix Troubleshooting • Disconnect the cordless handset battery, and spare battery, if applicable. • Wait a few minutes. • Connect power to the telephone base. • Re-install the battery, and place the cordless handset into the telephone base. • Wait for the cordless handset to re-establish its connection with the telephone base. Allow up to one minute for this to take place.
Appendix Important safety instructions This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Appendix Important safety instructions Especially About Cordless Telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix Important safety instructions The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal-hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. Or you may call 1 (800) 8 BATTERY for locations accepting spent Ni-MH Batteries.
Appendix FCC Part 68 & ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
Appendix FCC Part 68 and ACTA If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please: Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty 1. What does this limited warranty cover? The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions.
Appendix Limited warranty 4.
Appendix Limited warranty any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty. 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b.
Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Telephone base: 1921.536-1928.448 MHz Handset: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Size Handset: 149.7mm X 53.1mm X 36.8mm Telephone base: 101.2mm X 118.6mm X 98.5mm Charger: 88.8mm X 105.6mm X 84.5mm Weight Handset: 148.
Appendix Index A Answering calls, 13 K B Battery charging, 5 Battery installation, 5 Belt clip, 6 I Incoming call summary, 28 Incoming calls, answering, 13 Intercom, 18 C Call log, 30 Call waiting, 15, 27 Call transfer, 19-20 Caller ID, 27-31 delete entries, 31 dial entries, 30 save entries to the directory, 31 Channels, 54 L Language, 8 Low battery, 32 key tone, 8 M Making calls, 13 Missed calls, 28, 32 Mute, 16 N Names, enter into directory, 23 search for, 24 D Delete call log entries, 31 Delete
Appendix Index T Technical specifications, 54 Telephone base indicator lights, 34 Telephone base layout, 3 Temporary ring silencing, 14 Troubleshooting, 37-44 V Volume control, 15 Voicemail, 11 clear voicemail, 11 voicemail setup, 9-10 56
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