AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide AT&T VOIP Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide For Use with AT&T IP Flexible Reach Service NN10000-102 Issue 2.0 02/04/2008 © 2008 AT&T Knowledge Ventures. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Knowledge Ventures. Subsidiaries and affiliates of AT&T Inc. provide products and services under the AT&T brand. Issue 1.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide TABLE OF CONTENTS 1 Introduction................................................................................................................. 4 1.1 Pre-IP PBX Configuration Activity .................................................................... 4 1.2 Customer Questions ............................................................................................ 4 1.3 Trouble Reporting...................
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide TABLE OF FIGURES Figure 1: AT&T IP Flexible Reach Network ..................................................................... 8 Figure 2: BCM200/400 software version ......................................................................... 10 Figure 3: Software Management Menu ............................................................................ 11 Figure 4: Patch List....................................
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 1 Introduction This document provides a configuration guide to assist Nortel Networks BCM administrators in connecting to AT&T IP Flexible Reach service. This document does not describe procedures to configure the BCM for advanced functionality. For more information and procedures, please refer to the Nortel technical documentation found on the Nortel website. 1.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide Customer Configuration Guide – Issue number and date 1.3 Trouble Reporting Nortel and AT&T will make every effort to quickly resolve reported troubles. The time required for trouble shooting can be reduced if the customer has the necessary detailed information available when reporting a problem. Prior to reporting a problem please provide a Wireshark or TCPDUMP trace of the failed call. 1.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide Issue 1.6 Issue 1.7 July 6, 2007 – Moved Appendix A to end of document. October 30, 2007 / December 10, 2007; 1) Updated Media Parameters screenshot and T.38 Fax Support in Section 4.4 w/ ATA device settings screen 2) Removed Unattended Call Transfer, Fax Limitations, and CPE Failover in Section 2 3) Added statement in Section 3 regarding T.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 2 Special Notes Emergency 911/E911 Services Limitations While AT&T IP Flexible Reach services support E911/911 calling capabilities in certain circumstances, there are significant limitations on how these capabilities are delivered. Please review the AT&T IP Flexible Reach Service Guide in detail to understand these limitations and restrictions. Fax Limitations T.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 3 Overview This section provides a service overview of the Nortel Business Communication Manager 200/400 (BCM200/400) IP PBX integration with AT&T IP Flexible Reach service. For an overview of Nortel BCM50 for IP Flexible Reach; please reference a separate document named “Nortel BCM50 Configuration Guide.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide • Nortel o o o o o o o BCM200/400 IP PBX – This unit consists of the following. Media Service Card (MCS) Processor Two ports Ethernet / IP card Integrated CallPilot voice mail system Analog station ports for connection to fax machines. Digital station ports for Norstar digital phones T1 voice card for connection to the local PSTN.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 4 Configuration Guide This configuration guide specifies the Nortel BCM200/400 screens that must be configured and updated to support the AT&T IP Flexible Reach service. 4.1 Nortel BCM Version and Feature Requirements The Nortel Networks BCM must be running release 4.0.2.03a. You can check the version of BCM by viewing the following screen.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide The following BCM 4.0 patches must be applied. To verify installed/applied patches; from the BCM Element Manager’s main menu, select “Administration” then: Software ManagementÆ Software Update History Figure 3: Software Management Menu Patch Name BCM.R400.027-IVR BCM040.025-CTE-CTI BCM.R400.034-IPTEL BCM.R400.035-CTI BCM.R400.036ElementManager BCM.R400.032-PSM BCM.R400.085-IPTEL Version 1.0-1.3 1.0-1.0 1.1-1.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 4.2 VOIP Gateway Trunks Voice over IP (VoIP) lines, are signaling channels that simulate how CO lines work. However, VoIP lines transmit data to the IP network over a LAN or IP network rather than over physical lines. Once the VoIP trunks are set up, you can assign them to line pools, and program their behavior in the same way you would PRI lines. VoIP trunks use line numbers 001 to 060.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide Check under Configurations Æ Lines Æ Active VOIP Lines to see if Trunks have been allocated. You should have a number of VOIP gateway trunks displayed. The total number of lines indicated corresponds to the number of IP trunks licensed by Nortel for your BCM. In this case we show eight active trunks. Figure 5: Available VOIP Gateway Trunks © 2008 AT&T Knowledge Ventures. All rights reserved.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide For each IP trunk you must select a Line Pool in the “Details” tab at the bottom of the page. Available Pool codes start at A to O. In this case we selected “Pool O.” Additionally, the Line Pool needs to be associated with all DN’s that require access to the VOIP trunks. Go to Configurations Æ Telephony Æ Dialing Plan Æ Line Pools to perform this configuration. See figure 6 below.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide Under Configuration Æ Telephony Æ Dialing Plan Æ General, we define the DN length to 4 digits. Figure 7: Configuring Global DN length Under Configuration Æ Telephony Æ Dialing Plan Æ Public Network, we define the Public Received number length to “4” digits and Public network dialing plan to “National.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide Figure 9: Configuring Private Received Number Length © 2008 AT&T Knowledge Ventures. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Knowledge Ventures. Subsidiaries and affiliates of AT&T Inc. provide products and services under the AT&T brand. Issue 1.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide Under Configuration Æ Telephony Æ Dialing Plan Æ RoutingÆ Routes tab we need to define a “Route” for each pool. In our case we defined Route 001. We also need to assign “Pool O” to this particular route and configure the route for “National” numbering dial plan type. Figure 10: Defining Route for VOIP Trunks © 2008 AT&T Knowledge Ventures. All rights reserved.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide Under Configuration Æ Telephony Æ Dialing Plan Æ Routing Under the “Destination Codes” tab we need to associate the Route to the desired access code. Configure this to access code “9” or to whatever code you want to access for outside (IP off-net) call that will be presented to the AT&T service for routing. In this case, when “9” is dialed we wish to push the dialed string to the IP trunk for routing.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 4.3 H.323 Gateway Parameters ConfigurationÆ Telephony ResourcesÆ IP TrunksÆ • • • • • On this screen we need to populate the Call Signaling as “GatekeeperRoutedNoRAS” Alias Name: The AT&T IP Flexible Reach service does not require a H.323 ID name. However, the BCM was tested with a H.323 ID name and Nortel recommends that the customer provides a meaningful name in this field. H.245 tunneling must be enabled.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide The BCM supports failover to a second IP border element. The system will need patch BCM.R400.085-IPTEL for this functionality to be supported. The BCM will send [SYN] requests to the primary border element as keep-alive. If there is no response from the primary, the BCM will send [SYN] requests to the secondary. If the secondary responds with [SYN, ACK], the BCM will direct calls to the secondary border element.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide Figure 13: Media Parameters For fax ports, ensure that the ATA device settings under ConfigurationÆ TelephonyÆ SetsÆ All DNsÆ DN#Æ Capabilities and PreferencesÆ ATA Settings is set to “Modem”; see example below: Figure 14: ATA device settings for fax port © 2008 AT&T Knowledge Ventures. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Knowledge Ventures.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 4.5 Port Ranges ConfigurationÆ ResourcesÆ Port Ranges Æ Use the values shown below. The default ranges are from 28000 to 28511. This range is used for fax, digital phones and analog phones. The media gateway port ranges are configurable. Figure 15: Media Gateway Port Range The BCM IP phone’s RTP and RTCP port range are 51000-51399. Each IP phone call uses two ports.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 4.6 Configuring Outgoing Calls from BCM to AT&T IP Flex Reach ConfigurationÆ Telephony Æ Sets Æ All DNs Æ First locate the desired private DN number that you want to assign the public DID number under the “Line Access” tab. In this case we have selected “DN 3000”. At this point, select the “Properties” tab under the “Details” window. We will now associate the private DN number with the DID number.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 4.7 Configuring Incoming Calls from AT&T IP Flex Reach to BCM ConfigurationÆ Telephony Æ Sets Æ All DNs Æ We will now configure the “called number translation” (incoming) for the DN number. First locate the desired private DN number that you want to assign the public DID number under the “Line Access” tab. In this case we have selected “DN 3000”.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 4.8 Configuring IP Phone LCD Screen to Display DID Number ConfigurationÆ Telephony Æ LinesÆ Target LinesÆ Line 241 To display the DID number on the IP phone LCD screen; select Line 241 than go to the “Parameters” tab. In our example below, enter 3683476 in the “Name” field and then select “public” as the line type from the drop down menu.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 5 Troubleshooting This section provides some tips about troubleshooting problems 5.1 System Monitoring with BCM Monitor A valuable application for performance monitoring is the BCM Monitor. It allows the BCM administrator to see the current status of various parts of the BCM system.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide instances of the BCM Monitor application can be used on a single PC to monitor several remote BCM systems at the same time. Backward version compatibility is supported. All of the registered IP devices can be viewed with the BCM Monitor. The screen shot below depicts IP Phone type, DN number and IP address of each registered IP phone.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide Figure 22: Line Monitor Information The BCM Monitor can also be used to monitor all types of system usages. The following are some parameters that can be monitored: • CPU utilization • Physical memory • Media card DSP utilization • IP sets and IP Trunks • Voice ports and media gateway usage Figure 23: System Resources © 2008 AT&T Knowledge Ventures. All rights reserved.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 5.2 Real-time BCM System Status LED Displays AdministrationÆ System LED Status Æ The BCM200/400 front panel LED displays can be viewed remotely to determine certain critical components.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 5.3 Real-time BCM Fault/Alarms Management You can view and manage real-time alarms generated by the BCM system. Alarms arise from components that are running on the system; these alarms indicate faults or informational conditions that may require resolution from the system administrator.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 5.4 BCM Service Management System You can view details about the services that run on the BCM system, including: • • • The name of a service Whether a service is enabled to automatically start up The status of the service running on the BCM You can also administer services by starting, stopping, and restarting certain services. Caution: Use the BCM Services Manager only as directed by Nortel Technical Support.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide • Click Yes. In the Services table, Stopped is displayed in the Status column for the stopped service. To restart a service • • • • • Click the Administration tab. Open the General folder, and then click the Service Manager task. The Service Manager page opens. Services are displayed in the Services table. In the Services table, select a stopped service. Click the Restart button.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide 5.5 BCM Log Management Another extremely useful tool is the “Log Management.” This allows you to quickly and easily collect all relevant logs files and other information to help the various support teams debug any problems you may have with your BCM200/400. The entire log files required to diagnose a problem is consolidated into a single file.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide • • The category of logs you want to transfer, such as Sensitive Information logs A schedule for a log file transfer You can also transfer log files using the BCM Web page if you cannot access the BCM Element Manager. After you transfer the log archives, several options are available to you for extracting the log file information and for viewing the log files.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide This Customer Configuration Guide ("CCG") is offered as a convenience to AT&T's customers. The specifications and information regarding the product in this CCG are subject to change without notice. All statements, information, and recommendations in this CCG are believed to be accurate but are presented without warranty of any kind, express or implied, and are provided “AS IS”.
AT&T IP Flexible Reach Service Nortel BCM200/400 (Release 4.0.2.03a) H.323 Configuration Guide APPENDIX A: Configuring Destination Code with Wildcard In an inbound call scenario, when the leading digit sent to the BCM is the same as the digit used in the destination code. Without configuring for a wildcard; the BCM will interpret the call as a tandem call, and will fail to terminate the call on the BCM. To remedy this, it is recommended to configure destination code with wildcard.
