Getting Started Guide BlackBerry® 8820
Table of Contents Welcome to AT&T What’s in the Box? 5 Set up Your BlackBerry® 6 Insert the Battery Charge the Battery Insert a microSD Card Learn to Navigate Setup Wizard 6 6 7 8 9 Set up & Use Email & SMS Text Messages Email Setup Send an Email Send an SMS Text Message Use the Phone Make a Phone Call Make a Phone Call Using Voice Dialing Set up Voicemail Check Your Voicemail Messages From Your BlackBerry® 8820 Check Your Voicemail Messages From Other Phones 2 5 10 11 14 15 16 16 17 18 18 18 B
Browse the Web & Shop Online Go to Web Pages AT&T Mall Manage Contacts and Calendars Add a Contact Schedule an Appointment Use Push To Talk - Set up Push to Talk - Confirm Push to Talk is On - Add a Push to Talk contact - Make a Push to Talk call - Receive a Push to Talk Call Connect to Devices and Networks Set up Bluetooth® Turn on the connection to the Wi-Fi network Connect to a Wi-Fi network BlackBerry® 8820 20 20 22 23 23 24 25 25 25 26 27 27 28 28 29 30 3
Welcome to AT&T What’s in the Box? Synchronize Your BlackBerry® 8820 With Your Computer BlackBerry® Desktop Software What You Need Setup instructions Load and Play Music/Videos Transfer Music and Videos to your BlackBerry® 8820 Load an MP3/Video File Play an MP3 File AT&T Mobile Music 31 31 32 36 36 37 38 39 Troubleshooting 40 Tips and Tricks 48 Accessories Icons & Indicators 4 31 51 54 BlackBerry® 8820
Welcome to AT&T What’s in the Box? What’s in the Box? Remove the following items from the box to help you set up your BlackBerry® 8820.
Set up Your BlackBerry 8820 Insert & Charge the Battery Insert the Battery Steps? 3 Note: If the battery is charged, the BlackBerry® 8820 turns on. If the device does not turn on, charge the battery. Charging the battery can take an hour or longer. 1. Press the silver square on the back of the BlackBerry® 8820 and slide off the battery cover. 2. Insert the battery so that the metal contacts on the battery align with the metal contacts on your BlackBerry 8820. 3.
Insert a Media Card Insert a Media Card* Use a microSD media card to extend the memory available on your BlackBerry® 8820 for storing media files such as ring tones, videos, pictures, or songs. 1. Slide off the battery cover. 2. Slide the media card holder door toward its hinges to unlock it. Steps? 6 Takes? 1 minute 3. Lift the media card holder door. 4.
Setup Your BlackBerry 8820 Learn to Navigate Menu Escape Send End Trackball Alt Left Shift (NUM) Space 8 Delete Enter Right Shift (CAP) Symbol BlackBerry® 8820
Setup Wizard Setup Wizard The BlackBerry® 8820 contains a Setup Wizard designed to help you quickly and easily setup and personalize your BlackBerry 8820 .
Setup Your BlackBerry 8820 Setup Wizard 1. Once you have launched the Setup Wizard, use the trackball to scroll up and down on the screens and highlight input fields or buttons. Click the trackball to select input fields or buttons. Steps? 4 Note: You can exit the Setup Wizard at any time and return to where you left off by selecting BlackBerry Setup from the Home screen and then choosing Setup Wizard.
Setup Wizard Email Set Up 1. To access email setup directly, on the Home screen, click BlackBerry Setup. Click Personal Email Setup. Verify that you have turned on the connection to the wireless network. Steps? 8 Takes? 10 - 15 minutes 2. Click Next. Note: To set up your BlackBerry® Internet Service email using a web browser on your computer, visit att.com/blackberrystart. 3. To view the terms of the BlackBerry® Internet Service end user agreement, click Click Here.
Setup Your BlackBerry 8820 Setup Wizard 4. Please read the terms and conditions carefully. To accept the terms of the license agreement, select the Yes option. Click I Agree. 5. Type the email address information for the existing supported email account that you want to add and click Next. 6. After the confirmation displays, click OK. Typing Tips: To capitalize a letter, hold the letter key until the capitalized letter appears or press the Right Shift key and press the appropriate letter key.
Setup Wizard 7. On the summary screen perform one of the following actions: • To create a new email address for your BlackBerry 8820, click Create A BlackBerry Email Address. • To add another existing supported email address (up to 10) click Add An Email Account. • To exit the email setup website, press the Menu key . Click Close. 8. You have now completed the Setup Wizard.
Set up & Use Email/SMS Text Messages Send an Email Send an Email 1. On the Home screen, click Messages . 2. Press the Menu key . Steps? 7 3. Click Compose Email. 4. In the To field, perform one of the following actions: • Type an email address. • Type a contact name. • Type part of a contact name. Click a contact. 5. Type a message. 6. Click the Trackball. 7. Click Send .
Send an SMS Text Message Send an SMS Text Message 1. On the Home screen, click Messages 2. Press the Menu key . . Steps? 7 3. Click Compose SMS Text. 4. Perform one of the following actions: • If the contact is not in your address book, click Use Once. Type an SMS phone number (include the country code and area code) Click the Trackball. • If the contact is in your address book, click a contact. 5. Type a message. 6. Click the Trackball. 7. Click Send BlackBerry® 8820 .
Using the Phone Make a Phone Call Make a Phone Call Steps? 3 Note: To turn the speakerphone on or off during a call, press the Speakerphone key, or click the trackball and then click Activate Speakerphone/ Handset. 1. On the Home screen or in the Phone application, perform one of the following: • Type a phone number • Type part of a contact name. Highlight a contact or phone number. 2. Press the Send key . 3. To end the call, press the End key 16 .
Make a Phone Call Using a Voice Command Make a Phone Call Using Voice Dialing 1. On the Home screen, click Voice Dialing Steps? 4 . 2. Wait for the sound. 3. Say “Call” and a contact name or phone number. 4. To end the call, press the End key . More Info To learn more about Voice Dialing features press the Menu key while in Voice Dialing, scroll to and click Help. Menu key only works when call is in progress.
Using the Phone Set up Voicemail Set up Voicemail 1. Hold the 1 key on your BlackBerry® 8820. (Note: there is no need to hold down the Left Shift (NUM) key or ALT key .) Steps? 4 2. Create your password. 3. Record your name. Takes? 2 minutes 18 4. Record a greeting.
Check Your Voicemal Messages Check Your Voicemail Messages From Your BlackBerry® 8820 1. Hold the 1 key . 2. Follow the voice prompts. Steps? 2 Check Your Voicemail Messages From Other Phones 1. Dial your 10-digit wireless number. Steps? 3 2. Press the * key when you hear your personal greeting. (Press the # key in Puerto Rico) 3. Type your personal passcode.
Browse the Web & Shop Online Go to Web Pages Go to Web Pages Steps? 5 Takes? 1 minute There are two different browsers that come with your BlackBerry® 8820: the MEdia Net Browser and an Internet Browser. Use the MEdia Net browser to access your favorite web pages and downloads using AT&T MEdia Net™ content service. Use the Internet Browser to access online web sites. 1. On the Home screen click Browser or MEdia Net.
Go to Web Pages 2. On a bookmark page, press the Menu key . 3. Click Go To…. Note: The Go To dialog box tracks the web pages that you type. To access a web page on the list, highlight the address. Click the trackball. 4. In the dialog box that appears, type the URL (web address, e.g. att.com) that you wish to go to. Not all web sites are designed for browsing on a hand-held device and may not look or function in the same way as they would on a computer. 5. Click the Trackball.
Browse the Web & Shop Online AT&T Mall AT&T Mall Personalize your phone with downloadable games, graphics and ring tones from the hottest artists*. 1. On the Home Screen, click AT&T Mall Note: You must be connected to the mobile network to use AT&T Mall. . • Browse thousands of ring tones from the classics to today’s top performers at Shop Tones. • Find games to turn your downtime into fun time at Shop Games. • Personalize your phone with unique art at Shop Graphics.
Add a Contact Add a Contact 1. On the Home screen, click Address Book 2. Press the Menu key . . 3. Click New Address. 4. Type the contact information. Steps? 6 Takes? 1 minute 5. Click the Trackball. 6. Click Save.
Manage Contacts and Calendars Schedule an Appointment Schedule an Appointment 1. On the Home screen, click Calendar 2. Press the Menu key Steps? 6 . . 3. Click New. 4. Type the appointment information. 5. Click the Trackball. 6. Click Save. Note: To change calendar views, press the Menu key 24 and select the desired view.
Set up Push to Talk The Phone application on your BlackBerry® 8820 offers an exciting Push to Talk (PTT) capability. The first step in using the PTT service is initializing the PTT application on your BlackBerry 8820. Set up Push to Talk 1. On the Home screen, click Push to Talk PTT (Left Convenience key). or press the Steps? 3 2. Click Yes when asked if you want to initialize PTT. 3. Type a name that is up to 20 characters (this will be your PTT user name) and click OK.
Use Push to Talk Add a Push to Talk Contact Add a Push to Talk Contact Steps? 4 After initializing PTT, you must add individuals or groups to your PTT contact list before you can place a PTT call. Individuals and group members must have a PTT capable device, and subscribe to the AT&T PTT service. When you add a Push to Talk contact, you invite the contact to join your contact list. The contact can accept, decline, or defer your invitation. 1. On the Home screen, click Push to Talk . 2.
Make a Push to Talk Call Make a Push to Talk Call 1. Press and release the PTT key to display your PTT contacts. 2. Use the trackball to highlight the contact you wish to reach then press and hold the PTT key to establish a connection. 3. When the BlackBerry® 8820 beeps, you can perform one of the following actions: • To speak, press and hold the PTT key. • To listen, release the PTT key. To end the Push to Talk call, press and hold the End key .
Connect to Devices and Networks Set up a Bluetooth® connection Set up Bluetooth® technology 1. On the Home screen, click BlackBerry Setup. Steps? 5 2. Click Set up Bluetooth. Takes? 1 minute 3. Click OK. 4. If required, type the passkey for the Bluetooth enabled device on your BlackBerry® 8820. 5. Once the Bluetooth enabled device is paired with the BlackBerry 8820, you are ready to use Bluetooth technology.
Turning on the Connection to the Wi-Fi You may be able to send and receive email messages and visit web pages using a work or home Wi-Fi® network (corporate users may need to contact your company’s system administrator to request access). You can connect to a Wi-Fi network without saving the connection information, or you can save the connection information in a Wi-Fi profile. Steps? 2 To connect to a Wi-Fi network at home or from a hotspot, you might need to use a VPN connection.
Connect to Devices and Networks Connect to a Wi-Fi Network Connect to a Wi-Fi network By default, new Wi-Fi® profiles appear at the bottom of your Wi-Fi profile list. 1. On the Home screen, click BlackBerry Setup. Steps? 6 2. Click Set Up Wi-Fi. 3. Perform one of the following actions: • Click Scan for Networks. Click a network. • Click Manually Add Network. Type the network name. Click Add. 4. Complete the instructions on the screen. 5.
BlackBerry Desktop Software BlackBerry Desktop Software You can install the BlackBerry® Desktop Software on your computer from the BlackBerry® User Tools CD and connect your BlackBerry® 8820 to your computer to allow you to perform any of the following actions: • Synchronize organizer data such as contacts, calendar entries, tasks, and memos between your BlackBerry 8820 and your computer. • Back up and restore BlackBerry 8820 data. • Transfer media files between your computer and your BlackBerry 8820.
Sync Your BlackBerry 8820 With Your Computer BlackBerry® Desktop Software Setup instructions 1. Verify that your BlackBerry® 8820 is NOT connected to your computer. Steps? 11 Takes? 5 - 10 minutes 32 2. Insert the BlackBerry® User Tools CD into the CD drive on your computer. 3. Follow the instructions on the screen.
BlackBerry® Desktop Software 4. Click BlackBerry Desktop Software to begin installing the BlackBerry® Desktop software. 5. Click Install BlackBerry Desktop Software. 6. Choose BlackBerry Internet Service to set up a personal email account. Only choose BlackBerry® Enterprise Server or BlackBerry® Desktop Redirector if you or your company uses this service.
Sync Your BlackBerry 8820 With Your Computer BlackBerry® Desktop Software 7. When the installation is complete, the BlackBerry® Desktop Software should automatically open. If it does not click Start > Programs > BlackBerry > Desktop Manager from the taskbar. Note: You should check the configuration of the BlackBerry Desktop Software so that your computer can connect to your BlackBerry 8820 . Click Options and then Connection Settings and select a USB connection. 8.
BlackBerry® Desktop Software 9. Click Synchronize. 10. On the Configuration tab, change your configuration options. More Info 11. When you having finished changing your configuration settings, on the Synchronize tab, click Synchronize now. BlackBerry® 8820 To learn more about synchronizing data, backing up or restoring data, adding applications, or other functions, click Help in the BlackBerry® Desktop Software.
Load and Play Music/Video Transfer Music and Videos to your BlackBerry 8820 Media In the Media application, you can play your media files such as videos, ringtones, pictures, or MP3 songs that are stored on your BlackBerry® 8820 . You might have some preloaded media files, including background pictures and ring tones, in a Preloaded Media folder on your BlackBerry 8820. Preloaded media files cannot be deleted, renamed, or moved.
Load MP3 and video files You can listen to your favorite music on the BlackBerry® 8820. The built-in Media Player provides the ultimate in control and flexibility to organize your music and listen to it the way you want to. Load MP3 and video files 1. Ensure that you have inserted a microSD card into the back of your BlackBerry® 8820 to optimize memory available for music. Steps? 6 2. Connect your BlackBerry device to your computer using the USB cable provided. 3.
Load and Play Music/Video Play MP3 Files Listen to your favorite music on the BlackBerry® 8820 while on the road, relaxing at home, or at the gym. Play MP3 files Steps? 4 1. On the Home screen, click Media. 2. In the Media application, click Music. 3. Click Media Card. 4. Perform one of the following actions: • To play a single song, click the song. • To play all songs on the media card, press the Menu key . Click Play All.
AT&T Mobile Music AT&T Mobile Music AT&T Mobile Music provides the ultimate, integrated, on-the-go music experience. When you’re on the go, AT&T Mobile Music allows you to connect to music with a touch of a button*. 1. On the Home Screen, click AT&T Mobile Music . • Listen to your music with the integrated Music Player. Access your music by Artist, Album, Genre, or Playlist. • Channel surf dozens of commercial free music stations with Streaming Music.
Troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted correctly. • Verify that you have turned on the connection to the wireless network. • If you were traveling and you selected a network manually, your BlackBerry® 8820 should remain connected to that network until you select your home network again. Note: Ensure that you have an appropriate BlackBerry data rate plan with AT&T.
I cannot associate my BlackBerry 8820 with an email address Try performing the following actions: • On the email setup screen, verify that you have typed all the email address information correctly. • Log in to the email setup web site using a browser on your computer and add an email address to your BlackBerry® device. To log in to the email setup web site, att.com/blackberrystart. If you have already created a login user name and password, use this information to log in.
I do not know which email setup option to choose in the Setup Wizard on the BlackBerry 8820 • Select the I want to add or create an email address option if the other options do not apply to you. This option is the most common option for individual users. If you select this option, an email setup web site opens. On the web site, you can create a new email address for your BlackBerry® 8820 or associate your BlackBerry 8820 with an existing supported email address (up to 10).
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® 8820 is connected to the wireless network. If you are not in a wireless coverage area, your BlackBerry 8820 should send the messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added a supported email address or PIN for your contact.
I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® 8820 is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® 8820 is connected to the wireless network. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. • If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
My corporate email account is not associated with a BlackBerry Enterprise Server If you do not have access to a BlackBerry® Enterprise Server, but you want to send and receive messages from a corporate Microsoft® Outlook® or IBM® Lotus Notes® email account that resides on a Microsoft Exchange or IBM Lotus® Domino® mail server, your system administrator might permit you to set up BlackBerry® Internet Service to access your corporate email.
I have forgotten my BlackBerry Internet Service password From the Home Screen, click BlackBerry Setup and then click Personal Email Setup. Open the BlackBerry® Internet Service email setup application. On the Login screen, click Forgot password? Type your user name. Click OK. Your password is sent to your BlackBerry® 8820 as a message that appears in the message list.
Tips and Tricks Keyboard TO: DO: Lock the keyboard Click Keyboard Lock icon on the home screen. Unlock the keyboard Press the Star (*) key the Send key and then Typing TO: DO: Insert a period Press the Space key is capitalized Capitalize a letter Hold the letter key or press the Shift key and then the letter key Type the alternate character on a key Press the ALT key character key twice.
Navigating Screen TO: DO: Move to the top of the screen Press T Unlock the keyboard Press Space key Move to the bottom of the screen Press B key General Tip TO: DO: Restart Remove the battery Attachments TO: DO: Search for text in an attachment Press F Phone TO: DO: Turn speaker phone on/off during a call Press the Speakerphone key Voicemail TO: DO: Check voicemail Press and hold the 1 (one) key Note: You can find more Tips & Tricks in the Shortcuts section of your BlackBerry® 8820 U
Tips and Tricks To connect to the wireless network successfully, the BlackBerry® 8820 must be powered on, your wireless service must be active, and you must be in a coverage area. a) Check that your BlackBerry 8820 is turned on. b) Your BlackBerry 8820 should automatically connect to the wireless network in your area. If you see “Off” in the top right hand corner of your screen, the wireless functionality is turned off and you need to turn it on.
Accessories Accessories You can buy accessories such as batteries, carrying solutions, headsets, and charging solutions for your BlackBerry 8820. Visit your local AT&T store for more information. CAUTION: Use only accessories that Research In Motion has approved for use with your BlackBerry 8820. Use of other accessories might invalidate any approval or warranty/might result in non-operation of the BlackBerry 8820 and might be dangerous.
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Wireless Connection Status Indicators You can use the phone, send and receive email, PIN, SMS text, and MMS messages, and use the browser with a high speed data connection. You can use the phone, send and receive email, PIN, SMS text, and MMS messages, and use the browser. You can use the phone and send and receive SMS text messages. You can only make emergency calls. Your BlackBerry 8820’s radio is turned off. You are not in a wireless coverage area.
Home Screen Status Indicators alarm set roaming unopened message count missed call count missed calendar reminder sending data voice mail receiving data Bluetooth® technology is turned on paired with Bluetooth enabled device WiFi® technology is enabled WiFi® technology is disabled Message List Status Indicators unopened message MMS message opened message sent message message includes attachment message is sending message is high priority message not sent SMS message Phone Call Status In
BlackBerry 8820 Key Functions 1PXFS LFZ )FBETFU KBDL 64# QPSU .FOV LFZ 0QFO UIF NFOV JO BO BQQMJDBUJPO 4FOE LFZ 0QFO UIF QIPOF BQQMJDBUJPO $BMM B IJHIMJHIUFE QIPOF OVNCFS -FGU $POWFOJFODF LFZ 0QFO UIF 1VTI UP 5BML BQQMJDBUJPO 4QFBL UP B 1VTI UP 5BML DPOUBDU 5SBDLCBMM 3PMM UP NPWF BSPVOE B TDSFFO $MJDL QSFTT UP TFMFDU BO JUFN "MU LFZ 5ZQF UIF BMUFSOBUF DIBSBDUFS PO B LFZ -FGU 4IJGU LFZ /6. 5ZQF OVNCFST BOE DBQJUBMJ[F MFUUFST 4QFBLFS .VUF LFZ 7PMVNF LFZT "EKVTU UIF WPMVNF EVSJOH B DBMM &TDBQF LFZ .
Applications Take some time to explore the applications that are available on your BlackBerry® 8820. Here are a few applications to get you started. Click Setup Wizard to learn about typing, set options to personalize your BlackBerry 8820, and set up your email address. Click Phone to view a list of recent calls or make a phone call. Click Address Book to view your contact list or add a new contact. Click Calendar to view your calendar or add a new appointment.
Find More Information • To view the User Guide for your BlackBerry® 8820, click Help on the Home screen, or in an application menu. • To view the User Guide, Safety and Product Information Booklet, or Software License Agreement and warranty for your BlackBerry 8820, insert the BlackBerry® User Tools CD in the CD drive on your computer. • To try a free online tutorial visit att.com/tutorials. • To find information about your wireless network or your wireless service plan visit att.com.
