User Guide AT&T Wireless Home Phone
Wireless Home Phone (“WHP”) device is a mobile device that may be used with home phone equipment in different locations in the U.S. WHP device has a backup battery in the event of a power outage. However, a landline phone requiring separate electric power to operate (e.g., cordless phones) connected to a WHP device will not place or receive calls (including 911 calls) during a power outage. For emergency calls, you may have to provide your location address to the 911 operator.
Contents Getting Started.................................................................................................................1 In the Box.........................................................................................................................1 Getting to Know Your Device................................................................................ 2 How it Works..................................................................................................................
Specifications................................................................................................................ 29 Safety Instructions.....................................................................................................30 Radio Frequency (RF) Energy............................................................................... 32 FCC Compliance.......................................................................................................... 33 Warranty.................
Getting to Know Your Device LED Indicators The table below describes possible states for each of the LED indicators. Key Icon Name Power Voicemail Power Voicemail Wireless Service Battery Charge Power Input Antenna Battery Charge Service Port* Telephone Ports *Reserved for AT&T technical support. Service port is designed for diagnostic purposes only, not for customer use. Never place a USB-based device into the Service port of the device under any circumstance.
How It Works LED Indicators (continued) Key Icon Name Status Green Solid (1 to 5 bars) Wireless Service Green Blinking Bars No Bars Lit Blinking Red Bars Solid Red Bars Condition Signal Strength (Low to High) AT&T 3G MicroCellTM Service* No service Check SIM Software updating Note: A software update is in progress when the Wireless Service LED is solid red and all others are solid green. * For MicroCell owners only. MicroCell sold separately.
Install the Back-up Battery Remove the cover from the battery compartment. Turn on Your Device Plug the power cord into an electrical wall outlet that is not controlled by a wall switch. Insert the small end of the power cord into the round Power Input port on the back of your Wireless Home Phone base. Slide the On/Off switch to the On position. On/Off Insert the back-up battery and replace the cover.
Connect the Device to a Phone 1) Unplug your phone from your home phone wall jack. Place a Test Call 2) Plug your phone into the “Phone 1” port on the Wireless Home Phone base, using your existing phone cable or included phone cable. Place a test call from your connected home phone. Make sure to dial the 10-digit phone number, including area code. For best results, place the cordless phone base at least 12 inches from the Wireless Home Phone base.
Set up Voicemail and Additional Phones Voicemail is included with your service. Dial “1” to set up and access. If you choose to use an answering machine instead, set it to fewer than 5 rings. To place phones throughout your home, use a cordless phone system with multiple handsets. Wall jacks are not used with Wireless Home Phone. • Y our AT&T Wireless Home Phone base does not support incoming or outgoing fax service.
Retrieving Messages To retrieve voice messages, dial 1 on any home phone connected to the Wireless Home Phone base and wait four (4) seconds to connect to your AT&T wireless voicemail box. Simply follow the voice prompts to listen to and manage your messages. (Alternately, you may dial your 10-digit home phone number to access your voicemail box.
Notes: • Your Wireless Home Phone base comes with standard threeway calling and call waiting. Operation of these features will vary depending on your home phone equipment. • If your phone does not have a Flash (or Phone/Talk) key, then use the off-hook mechanism supported by your phone.
Notes: • Four volume levels are available (level 1 to level 4); the default setting is the highest at level 4. • Your home phone(s) may have a separate volume level setting function that is independent of the Wireless Home Phone base. Powering On/Off The On/Off switch is used to turn your Wireless Home Phone base on or off. When powered off, the Wireless Home Phone base will no longer send or receive calls, but it will continue to charge the battery if still connected to the wall outlet.
Important Information E911 Service For emergency calls, you may have to provide your location address to the 911 operator. The Wireless Home Phone base cannot be used to make 500, 700, 900, 976, 0+ collect, operator assisted, or dial-around calls (e.g. 1010-XXXX). The device does not support data services (e.g., texting, multimedia message services (MMS), and data tethering).
Frequently Asked Questions What kind of phone do I need to work with the Wireless Home Phone base? Most standard touch-tone phones may be used. Rotary phones are not supported. Cordless phone systems provide the most flexibility and allow you to easily place additional handsets throughout your home. Cordless phone systems still need to be plugged into a power outlet. During a power outage, a standard corded phone which doesn’t require electrical power is needed.
Can I make international calls with my Wireless Home Phone base? Yes. To add international calling to your account, please call 611 from your connected phone, or 1-800-331-0500. Can I use my Wireless Home Phone base internationally? No. Use is limited to the United States, Puerto Rico, U.S. Virgin Islands, Guam, and Northern Mariana Islands. Troubleshooting Problem No dial tone What is the warranty on the Wireless Home Phone base? AT&T Wireless Home Phone base has a 12-month limited warranty.
Problem Poor voice quality Wireless Service indicator is blinking green 24 Possible Solution • Make sure all connections are firmly in place. • Make sure the external antenna is installed and securely fastened. • Move your device to another area of the home with a strong wireless signal (3 green bars or more), typically near a window or outside wall. • Make sure the home phone that is connected to the Wireless Home Phone base is of good quality and in good working order.
Problem Can’t connect to my 3G MicroCell (Wireless Service indicator is not flashing green) SIM card doesn’t work in my mobile device Message Waiting indicator on my home phone equipment doesn’t light 26 Possible Solution • Add the phone number associated with your Wireless Home Phone base to your 3G MicroCell Approved User List. • Power cycle your 3G MicroCell as well as your Wireless Home Phone base. • Make sure the Wireless Home Phone base is within range of the 3G MicroCell.
Problem My answering machine won’t pick up calls I hear a constant low frequency tone (not dial tone) when I try to place a call 28 Possible Solution • S et your answering machine settings to pick up calls before network voicemail, which is approximately five (5) rings. • A lternately the network voicemail setting can be increased; dial 1 to access the voicemail platform and follow the prompts to increase the number of rings.
Safety Instructions • S ome electronic devices are susceptible to electromagnetic interference sent by devices that may not be adequately shielded. For best performance, position the Wireless Home Phone base as far from these types of devices (TV sets, radios and other automated office equipment) as possible (at least 8 feet) so as to avoid possible electromagnetic interference. • Do not use the device in hospitals. • Do not use the device on board aircraft.
Radio Frequency (RF) Energy FCC Compliance This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government: The exposure standard for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg.
Warranty ZTE offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workmanship for a period that expires one (1) year from the date of sale of the Product to you, provided that you are the original enduser purchaser of the Product and provided that your purchase was made from a supplier authorized by the Seller. Transfer or resale of a Product will automatically terminate warranty coverage with respect to that Product.
How to Get Warranty Service To obtain warranty service, please call (877) 817-1759. Please have the following information available when you send the device in for repair: • A valid Proof of Purchase • Return address • Daytime phone number or fax number • Model # • IMEI # (Look for the 15-digit IMEI # behind the back-up battery of the device.
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