User’s manual CL2940 Big button/big display telephone with speakerphone/caller ID/ call waiting
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read Important safety information on page 43 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
User’s manual CL2940 Big button/ big display telephone with speakerphone/ caller ID/call waiting Table of contents Getting started Quick reference guide...............................1 Installation.......................................................3 Battery installation......................................4 Telephone installation...............................6 Installation options......................................7 Tabletop to wall mount installation............................................
Caller ID About caller ID........................................... 28 Information about caller ID with call waiting........................................ 28 Caller ID history......................................... 29 How the caller ID history (caller ID log) works.................................... 29 Missed (new) call indicator............. 29 Caller ID operation................................... 30 Memory match...................................... 30 Review the caller ID history...........
Getting started Quick reference guide MENU/SELECT DIR Press to enter the main menu (page 11). Press to enter the directory (page 22). While using the menu, press to accept the current setting, and move to the next menu option (page 11). While using the menu, press to scroll through the settings (page 11). While reviewing directory, speed dial memory or caller ID history, press to scroll up (pages 22, 26 and 31 respectively).
Getting started Quick reference guide REDIAL/PAUSE While using the handset or speakerphone, press to dial the last number dialed (page 16). While the telephone is idle, press to display the last number dialed (page 16). While entering numbers, press to insert a three-second dialing pause. AUDIO ASSIST Voices will sound louder and clearer if you press AUDIO ASSIST while you are on a call using the handset (page 19). VOLUME While on a call, press to adjust the listening volume (page 17).
Getting started Installation Make sure to install four AA alkaline batteries (not included). STOP! See page 4 for easy instructions. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 6). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Getting started Battery installation Before using the telephone, you should install four new AA alkaline batteries (not included) to provide memory backup and enable the use of some features. The four AA batteries are required for the following features to work: speakerphone, mute, flash, caller ID, display, menu, directory, redial, speed dial, clock, Audio Assist® and the INCOMING CALL light.
Getting started Battery installation 3. Insert four new AA alkaline batteries (not provided) into the battery compartment, following the polarity markings. 4. Insert the small tabs on the battery compartment cover into the slots on the battery compartment at the telephone base. Then press down on the battery compartment cover as the arrows indicated until it clicks into place. If no batteries are installed or the batteries are depleted, you can make or answer calls using only the handset.
Getting started Telephone installation Install the telephone base as shown below. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters. 1.
Getting started Installation options If you want to mount your telephone on a wall, use the mounting bracket provided with the package to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronic retailers. Professional assistance may be required to install the mounting plate.
Getting started Installation options 3. Remove the telephone line cord from the slot on the bottom of the telephone base. Bundle the telephone line cord securely with a twist tie. 4. Plug the other end of the telephone line cord into a telephone wall jack or a DSL filter. A DSL filter (not included) is required if you have DSL highspeed Internet service. The DSL filter must be plugged into the telephone wall jack. 5. Align the holes on the bottom of the telephone base with the wall mounting plate.
Getting started Installation options Wall mount to tabletop installation To change the telephone base from the wall mount position to tabletop position, follow the steps below. 1. Slide the telephone base upwards, then remove it from the wall mounting plate. 2. Unplug the telephone line cord from the telephone wall jack. Untie the bundled telephone line cord, if necessary. Route the telephone line cord through the slot on the bottom of the telephone base. 3. Put the handset aside.
Getting started Installation options 4. Press on the small tabs of the mounting bracket and then pull the mounting bracket up to detach it from the telephone base. 5. Plug the other end of the telephone line cord into a telephone wall jack or a DSL filter. Replace the handset in the telephone base. Telephone wall jack A DSL filter (not included) is required if you have DSL high-speed Internet service. The DSL filter must be plugged into the telephone wall jack. 6.
Telephone settings Telephone settings Use the menu to change the telephone settings. 1. Press MENU/SELECT repeatedly until the screen displays the desired feature. 2. Press CID or DIR until the screen displays the desired setting. 3. Press MENU/SELECT to save your selection and move to the next feature. NOTE: Press CANCEL to cancel an operation or exit the menu. Set date and time When the telephone is idle, the screen shows the date and time.
Telephone settings Telephone settings Contrast You can set the contrast of the screen to one of four levels. 1. Press MENU/SELECT repeatedly until the screen CONTRAST displays CONTRAST. 2 2. Press CID or DIR to choose from 1, 2 (default setting), 3 or 4. 3. Press MENU/SELECT to save your setting and move to the next menu setup. Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. 1.
Telephone settings Telephone settings Language You can select the language used for all screen displays. 1. Press MENU/SELECT repeatedly until the screen LANGUAGE displays LANGUAGE. 2. Press CID or DIR to choose ENGLISH (default setting), ESPANOL or FRANCAIS, then press MENU/SELECT. The screen displays SET LANGUAGE?. ENGLISH 3. Press MENU/SELECT to confirm your setting and move to the next feature setup.
Telephone settings Telephone settings Local area code If you dial 10 digits to make calls to areas outside your home area code (without dialing 1), then set local area codes into the telephone. After setting, if you receive a call from one of these local area codes, the screen displays the 10 digits of the telephone number. 1. Press MENU/SELECT repeatedly until the screen displays LOCAL AREA CODE. 2. Use the dial pad keys (0-9) to enter the first local area code in LAC 1.
Telephone operation Telephone operation Making a call Lift the handset or press SPEAKER, then use the dialing keys to dial a number. The screen displays the elapsed time as you talk (in hours, minutes and seconds). 0:00:01 8887227702 11/20 12:00AM On hook dialing (predialing) 1. Enter the telephone number. Press DELETE X to make corrections when entering the telephone number. 2. Lift the handset or press SPEAKER. Answering a call Lift the handset or press SPEAKER.
Telephone operation Telephone operation Last number redial The telephone stores the last number dialed (up to 24 digits). To dial the last dialed number: 1. Lift the handset or press SPEAKER. 2. Press REDIAL/PAUSE to dial the number. -OR1. When the telephone is idle, press REDIAL/PAUSE to display the last dialed number. 2. Lift the handset or press SPEAKER to dial the number. To delete the last dialed number: 1. When the telephone is idle, press REDIAL/PAUSE to show the last dialed number. 2.
Telephone operation Options while on call Volume control You can set the listening volume to one of four levels. While on a call, press pVOLUMEq to adjust the listening volume. The volume level indicator briefly displays on the screen to indicate the setting. Handset volume When you are on a call using the handset, press pVOLUME to increase or VOLUMEq to decrease the handset listening volume.
Telephone operation Options while on call Chain dialing Use this feature to initiate a dialing sequence from the numbers in the directory, speed dial memory or caller ID history while you are on a call. Chain dialing is useful if you need to access numbers other than telephone numbers (such as bank account numbers or access codes) from the directory, speed dial memory locations or call log. To access the directory while on a call: 1. Press DIR to enter the directory. 2.
Telephone operation Options while on calls Audio Assist® The Audio Assist® feature makes voices sound louder and clearer. To turn the Audio Assist® feature on: Press AUDIO ASSIST while you are on a call using the handset, the AUDIO ASSIST icon displays on the screen. To turn the Audio Assist® feature off: Press AUDIO ASSIST again, the AUDIO ASSIST icon turns off. This feature is also turned off automatically after you hang up.
Directory Directory Directory memory capacity The directory can store up to 25 entries, with a maximum of 15 alphanumeric characters for names and 24 digits for telephone numbers. Directory entries are stored in alphabetical order, according to the first character. You may wish to enter names with the last name first to maintain consistency with information stored through the caller ID features of this telephone.
Directory Create directory entries Store a directory entry Follow the steps below to store a new entry in the directory. Blinking 1. When the telephone is idle, press DIR to enter the directory menu. REVIEW STORE 2. Press CID or DIR until STORE is blinking. 3. Press MENU/SELECT. 4. When the screen displays ENTER NUMBER, use the dialing keys to enter a telephone number (up to 24 digits). ENTER NUMBER 8003604121_ • Press DELETE X to erase a digit. • Press CID or DIR to move the cursor to the left or right.
Directory Review the directory Review directory entries 1. When the telephone is idle, press DIR to enter REVIEW STORE directory menu. 2. Press CID or DIR until REVIEW is blinking. 3. Press MENU/SELECT to display the first directory entry. 4. Press CID or DIR to browse through the directory. Entries appear alphabetically by the first letter in the name. CHRISTINE SMITH 8887227702 NOTES: • If you try to view directory entries when there is none, the screen shows DIRECTORY EMPTY.
Directory Dial or edit directory entries Dial a directory number 1. Search for the desired directory entry (see Review directory entries on page 22). 2. When the desired entry displays, lift the handset or press SPEAKER to dial. CHRISTINE SMITH 8887227702 0:00:01 8887227702 11/20 12:00AM Edit a directory entry 1. Search for the desired directory entry (see Review directory entries on page 22). CHRISTINE SMITH 2. Press MENU/SELECT. If you do not want to modify the 8887227702 name, skip to step 4. 3.
Directory Delete directory entries Delete a directory entry 1. Search for the desired directory entry (see Review directory entries on page 22). 2. Press DELETE X to delete the displayed entry. The screen then displays DELETE ENTRY? 3. Press MENU/SELECT to confirm. The screen then displays DELETED. You cannot retrieve a deleted entry.
Directory Speed dial Speed dial memory overview This telephone has 10 speed dial memory locations where you can store telephone numbers you wish to dial more quickly. Each speed dial memory location can store a telephone number with up to 24 digits. Store a speed dial entry 1. Press SPEED DIAL when the telephone is idle, the screen shows SPEED DIAL #1. 2. Press CID or DIR to choose an empty speed dial SPEED DIAL #1 location (0-9).
Directory Speed dial To review a speed dial number 1. Press SPEED DIAL when the telephone is idle. 2. Press CID or DIR to choose the desired speed dial memory location (0-9). -ORSPEED DIAL #1 Press the dialing key (0-9) to choose the desired 8887227702 speed dial memory location. The screen shows the telephone number stored in that memory location. NOTE: The screen can show up to 12 digits in a row.
Directory Speed dial To edit a speed dial number 1. See To review a speed dial number on page 26 to show the desired speed dial entry. 2. Press MENU/SELECT. 3. The screen shows EDIT NUMBER and the telephone number. • Use the dialing keys to add digits. • Press DELETE X to erase a digit. • Press REDIAL/PAUSE to insert a three-second dialing pause (a P appears). 4. Press MENU/SELECT. The screen shows STORED then the edited speed dial number.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Caller ID history How the caller ID history (caller ID log) works The telephone stores caller ID information about the last 65 incoming calls. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. If you answer a call before the information appears on the screen, it does not show in the caller ID history.
Caller ID Caller ID operation Memory match If the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as CHRIS if this is how you entered it into your directory. NOTE: The number shown in the caller ID log will be in the format sent by the telephone service provider.
Caller ID Caller ID operation Review the caller ID history Review the caller ID history to find out who called, to return the call, or to copy the caller’s name and number into your directory. CALL LOG EMPTY appears if there are no records in the caller ID history. 1. When the telephone is in idle mode, press CIDq to review the caller ID history in reverse chronological order starting with the most recent call. 2. Press CID or DIR to scroll through the entries. 3.
Caller ID Caller ID operation Dial a caller ID log entry 1. Press CID to enter the caller ID history when the telephone is idle. 2. Press CID or DIR to scroll to the desired entry. 3. Lift the handset or press SPEAKER to dial the displayed number. Delete call ID log entries To delete an entry: 1. When the telephone is idle, press CID to enter the CHRISTINE SMITH 888-722-7702 caller ID history. 5 11/20 12:00AM 2. Press CID or DIR to scroll to the desired entry. 3.
Caller ID Caller ID operation Save a caller ID log entry to the directory 1. Press CID to enter the caller ID history when the telephone is idle. CHRISTINE SMITH 2. Press CID or DIR to scroll to the desired entry. 888-722-7702 5 3. Press MENU/SELECT. Use the dialing keys to edit the 11/20 12:00AM name, if necessary. • Press DELETE X to erase a character. CHRISTINE • Press CID or DIR to move the cursor to the 888-722-7702 left or right. 4. Press MENU/SELECT. Then the screen displays SAVE TO DIR.
Caller ID Caller ID operation Save a caller ID log entry to a speed dial memory location 1. When the telephone is idle, press CID to enter the caller ID history. CHRISTINE SMITH 2. Press CID or DIR to scroll to the desired entry. 888-722-7702 5 3. Press SPEED DIAL. The screen shows ASSIGN 11/20 12:00AM SPDIAL #. 4. Press a dial pad key (0-9) to choose the desired ASSIGN SPDIAL # speed dial memory location. The screen shows _ STORED to confirm.
Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE NUMBER The caller prefers not to show the phone number. PRIVATE NAME The caller prefers not to show the name. PRIVATE CALLER The caller prefers not to show the phone number and name. UNKNOWN NUMBER Your telephone service provider cannot determine the caller’s number.
Appendix Screen messages and icons Screen icons NEW New caller ID log - new and missed calls. Caller ID entry counter - caller ID entry number. No: 888-722-7702 5 AUDIO ASSIST Ringer off - the ringer is off. Low battery indicator - the power of the installed batteries is low. AUDIO ASSIST CHRISTINE SMITH Audio Assist®- the Audio Assist® feature is turned on. Audio Assist® is a registered trademark of Advanced American Telephones.
Appendix Screen messages and icons Screen display messages CALL LOG EMPTY There are no caller ID history entries. CHECK BATTERY There is no battery installed or the installed batteries are depleted. DELETED All caller ID history entries have been deleted. -ORA caller ID history entry, directory entry, speed dial entry or redial number has been deleted. DIRECTORY EMPTY There are no directory entries. END OF LIST You have reached the end of the caller ID history.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone does not work at all. • Unplug the batteries and telephone line cord. Wait for approximately 15 seconds, then plug them in again. Allow up to one minute for the telephone to synchronize. There is no dial tone.
Appendix Troubleshooting The telephone does not ring when there is an incoming call. • Make sure the ringer is on (see page 16). • Make sure the telephone line cord is plugged in properly (see Telephone installation on page 6). • There may be too many extension telephones on the telephone line to allow all of them to ring simultaneously. Try unplugging one telephone at a time until the telephones start ringing. • Test a working telephone at the same telephone jack.
Appendix Troubleshooting Display screen is blank. • Make sure you have properly installed four working alkaline batteries (See Battery installation on pages 4-5). Operation during a power failure. • This telephone operates during a power failure if a telephone line cord is plugged between the telephone wall jack and the telephone base. You are able to answer calls with the handset, and make calls using the dialing keys. No other features work unless batteries are installed.
Appendix Troubleshooting • The caller might not be calling from an area that supports caller ID. • Both your and the caller’s telephone service providers must use equipment compatible with caller ID service. I’ve set my LCD language to Spanish or French and I don’t know how to change it back to English. • When the telephone is in idle mode, press MENU/SELECT once, then enter *3645474#.
Appendix General product care To keep your telephone working well and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. • Avoid dropping the telephone or treating it roughly. • Clean with a soft cloth. • Never use a strong cleaning agent or abrasive powder because this can damage the finish.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments (ACTA).
Appendix FCC and ACTA information 6. Programming/testing of emergency numbers If this product has memory dialing locations, you may choose to store police, fire department and emergency medical service telephone numbers in these locations. If you do, please keep three things in mind: a. We recommend that you also write the telephone number on the directory card (if applicable), so that you can still dial the emergency number manually if the memory dialing feature doesn’t work. b.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, please dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.
Appendix Technical specifications Operating temperature 32°F — 122°F 0°C — 50°C REN 1.
Index Index A Answering a call, 15 Audio Assist®, 19 M Making a call, 15 Mute, 17 B Batteries, 4–5 O On-hook dialing (predialing), 15 C Caller ID, 28–35 Call waiting, 17 Chain dialing, 18 Character chart, 20 Contrast, 12 P Predialing, 15 Q Quick reference guide, 1–2 R Ringer volume, 16 D Date and time, 11 Dial a directory number, 23 Dial a speed dial number, 26 Dialing pause, 21, 23, 25, 27 Dial mode, 12 Directory, 20–27 S Screen icons, 36 Speakerphone, 15 Speed dial, 25–27 T Tabletop installation,
www.telephones.att.com Audio Assist® is a registered trademark of Advanced American Telephones. © 2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 1 AT&T 01/12.
