Complete user’s manual CL82114/CL82214/CL82314/ CL82364/CL82414/CL82464 CL82514 DECT 6.
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information section on pages 100-102 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide CL82114/CL82214/CL82314/CL82364/CL82414/ CL82464/CL82514 Abridged user’s manual CL82114/CL82214/CL82314/ CL82364/CL82414/CL82464/ CL82514 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting This quick start guide provides you with basic instructions only.
Complete user’s manual CL82114/CL82214/CL82314/ CL82364/CL82414/CL82464/ CL82514 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Table of contents Getting started Installation...................................................... 1 Quick reference guide - handset......... 2 Quick reference guide - telephone base.............................................................. 5 Telephone base and charger installation................................................
Call waiting............................................ 25 Mute.......................................................... 25 Chain dialing......................................... 26 Temporary tone dialing................... 27 Blind transfer........................................ 28 Multiple handset use Multiple handset use.............................. 29 Handset locator................................... 29 Join a call in progress...................... 29 Intercom......................................
Edit a call block entry...................... 59 Delete a call block entry................ 60 Block calls without number.......... 60 Answering system Answering system settings.................. 61 Announcement.................................... 61 Answer on/off...................................... 63 Voice guide............................................ 64 Call screening....................................... 65 Number of rings.................................. 66 Remote access code...................
Getting started Installation You must install and charge the battery before using the telephone. STOP! See pages 7-8 for easy instructions. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (see page 9). For optimum range and better reception, place the telephone base in a central and open location.
Getting started Quick reference guide - handset CHARGE light On when the handset is charging in the telephone base or charger. qCID/VOLUME • Press qCID to show caller ID log when the handset is not in use (page 51). • Press to scroll down while in menus. • While entering names or numbers, press to move the cursor to the left. • Press to decrease the listening volume when on a call (page 25), or to decrease the message playback volume (page 75).
Getting started Quick reference guide - handset pDIR/VOLUME • Press pDIR to show directory entries when the handset is not in use (page 41). • Press to scroll up while in menus. • While entering names or numbers, press to move the cursor to the right. • Press to increase the listening volume when on a call (page 25), or to increase the message playback volume (page 75). MENU/SELECT • When the handset is not in use, press to show the menu.
Getting started Quick reference guide - handset Handset side view PUSH TO TALK • Press to initiate a one-to-one (page 34) or one-to-group broadcast (page 35). • Press and hold to broadcast to a group of system devices (page 35). Main menu Main menu The > symbol highlights a menu item.
Getting started Quick reference guide - telephone base /HANDSET LOCATOR While the phone is idle, press to page all handsets (page 29). Message counter Shows the number of messages or other answering system information. /PLAY/STOP Press to start or stop message playback (page 74). X/DELETE • Press to delete the message currently playing (page 75). • Press twice to delete all old messages when the phone is not in use (page 76). /ANS ON/OFF Press to turn the built-in answering system on or off (page 63).
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. The telephone base is ready for tabletop use. If you want to change to wall mounting, see Installation options on page 9 for details. Telephone base installation Plug the large end of the telephone base power adapter into a power outlet not controlled by a wall switch. Plug one end of the telephone line cord into a telephone jack or a DSL filter.
Getting started Battery installation and charging Install the battery as shown below. Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after ten hours of continuous charging. See the table on page 108 for battery operating times.
Getting started Battery installation and charging CHARGE light Step 3 Charge the handset by placing it face forward in the telephone base or charger. The CHARGE light on the handset is on during charging. After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time. For instructions, see Set date/time on page 13. To skip setting the date and time, press OFF/CANCEL on the handset.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, follow the steps below to connect the telephone base with a standard dual-stud telephone wall mounting plate. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1. Plug the power cord and telephone line into the telephone base. If you are using a DSL filter, plug the other end of the telephone line into the filter.
Getting started Installation options Wall mount to tabletop installation 1. Unplug the large end of the power adapter from the electrical outlet. 2. If the telephone line cord and power adapter cord are bundled, untie them first. Slide the wall mount bracket up and remove it from the wall mounting plate. 3. Unplug the telephone line cord or the DSL filter from the telephone wall jack. Push the telephone base up and away from the wall mount bracket to detach it from the wall mount bracket. 4.
Telephone settings Handset settings Use the menu to change the telephone settings. 1. Press MENU/SELECT on the handset when it is not in use to enter the main menu. 2. Press qCID or pDIR to scroll to the feature to be changed. When scrolling through the menu, the > symbol indicates the selected menu item. 3. Press MENU/SELECT to select the highlighted item. NOTE: Press OFF/CANCEL >Play messages Answering sys to cancel an operation, back up to the previous menu or exit the menu display.
Telephone settings Handset settings Ringer volume You can set the ringer volume level to one of six levels or turn the ringer off. When the ringer is off, appears on the screen. Intercom >Ringers 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use qCID or pDIR to scroll to Ringers, then press >Ringer MENU/SELECT. 3. Press MENU/SELECT again to select Ringer volume. 4. Press qCID or pDIR to sample each volume level. 5. Press MENU/SELECT to save your preference.
Telephone settings Handset settings Set date/time The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.
Telephone settings Handset settings LCD language You can select the language used for all screen displays. LCD LANGUAGE 1. Press MENU/SELECT in idle mode to enter the main menu. >English 2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT. 3. Press MENU/SELECT to choose LCD language. Set Francais as 4. Press qCID or pDIR to highlight English, Français or LCD language? Español, then press MENU/SELECT. The screen prompts Set English/Français/Español as LCD language? 5.
Telephone settings Handset settings Caller ID announce The caller ID announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the directory or caller ID information. If the caller’s name is private or unknown, the phone number up to the last 11 digits will be announced. If the caller’s phone number is also private or unknown, no information will be announced.
Telephone settings Handset settings Set speed dial voicemail number This feature lets you save your voicemail number for easy access when you press and hold the 1 key. To save your voicemail number: 1. Press MENU/SELECT in idle mode to enter the main menu. Caller ID annc 2. Use qCID or pDIR to scroll to Settings, then press >Voicemail # MENU/SELECT. 3. Use qCID or pDIR to scroll to Voicemail #, then press MENU/SELECT. VOICEMAIL # 4.
Telephone settings Handset settings Clear voicemail indication Use this feature when the telephone indicates that you have new voicemail but there is none. For example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail and the icon; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.
Telephone settings Handset settings Rename handset You can edit the handset name for each system handset. Clr voicemail 1. When the handset is idle, press MENU/SELECT. >Rename handset 2. Use qCID or pDIR to scroll to Settings, then press MENU/SELECT. 3. Use qCID or pDIR to scroll to Rename handset, then RENAME HANDSET press MENU/SELECT. HANDSET____ 4. Change the handset name when prompted. • Press qCID or pDIR to move the cursor to the left or right.
Telephone settings Handset settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Follow the steps below to turn the CID time sync feature on or off. The default setting is On. 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to Settings, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to CID time sync, then press MENU/SELECT.
Telephone settings Handset settings NOTE: If in the future, your telephone service provider requires you to dial ten digits to make a local call (area code plus telephone number), you need to delete your home area code and dial out locally from the call ID log. With the home area code displayed, press and hold MUTE/DELETE until the digits are deleted, and then press MENU/SELECT. The home area code is now restored to its default setting of _ _ _ (empty). Dial mode The dial mode is preset to tone dialing.
Telephone settings Handset settings QUIET mode When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). However, the handset locator paging tone and any sound-generating operations initiated by users, such as making calls using the speakerphone or setting ringer volume, will sound as normal. After you turn on QUIET mode, this feature activates immediately and the answering system turns on automatically.
Telephone operation Telephone operation Making a call • Press PHONE/FLASH or telephone number. /������� SPEAKER, then enter the The screen displays the elapsed time as you talk (in hours, minutes and seconds). Elapsed time Phone 0:00:30 6:30AM NOTE: Pressing PHONE/FLASH or /�������� SPEAKER to access services from your telephone service provider does not affect the elapsed time. 8/06 Speaker 0:00:30 6:30AM 8/06 On hook dialing (predialing) 1. Enter the telephone number.
Telephone operation Telephone operation Handset speakerphone During a call, press /������� SPEAKER to switch between handsfree speakerphone and normal handset use. Press OFF/CANCEL or return the handset to the telephone base or charger to hang up. NOTES: • When you use the speakerphone, the key pad and the /SPEAKER button on the handset are lit. • The speakerphone uses more power than the normal handset.
Telephone operation Telephone operation Equalizer The handset equalizer enables you to change the quality of the audio to best suit your hearing. While on a call or intercom call, or listening to a message or announcement, press EQ to select the equalizer setting Treble 1, Treble 2, Bass or Natural (the default setting). The current setting is shown on the handset screen for two seconds.
Telephone operation Options while on calls Volume control You can set the listening volume to one of six levels. While on a call, press qCID/VOLUME to decrease or press pDIR/VOLUME to increase the listening volume. NOTES: • Handset and speakerphone volume settings are independent. • When the volume reaches the minimum or maximum setting, you hear two beeps.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from the numbers in the directory, caller ID log or redial memory while you are on a call. Chain dialing is useful when you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list. To access the directory while on a call: 1. Press MENU/SELECT. 2. Press qCID or pDIR to scroll to Directory and then press MENU/SELECT. 3.
Telephone operation Options while on calls Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. 1. During a call, press TONE . 2. Use the dialing keys to enter the desired number. The telephone sends touch-tone signals. 3. The telephone automatically returns to pulse dialing after you end the call.
Telephone operation Options while on calls Blind transfer While on an outside call, you can transfer the call to a specific device or any device without notifying them. To transfer an outside call directly without notifying the desired device: 1. During the call, press MENU/SELECT. Phone 0:00:12 2. Press MENU/SELECT again to choose Transfer. • If you have a two-handset system and no other registered devices, the outside call is put on hold and 6:30AM 8/06 your handset shows Transferring call...
Multiple handset use Multiple handset use Handset locator The handset locator feature is useful if you misplace any handsets. To start the paging tone: • Press /HANDSET LOCATOR on the telephone base to start the paging tone on all handsets for 60 seconds. NOTE: If you press OFF/CANCEL or MUTE/DELETE on a handset, the ringer of that handset stops, but the paging to the rest of the handsets continues.
Multiple handset use Intercom Use the intercom feature for conversations between two handsets. You can purchase expansion handsets (model AT&T CL80114) for this telephone base to expand your telephone system (up to 12 handsets). Using a handset to initiate intercom calls: 1. Press MENU/SELECT in idle mode to enter the main menu. Press qCID or pDIR to scroll to Intercom, then press MENU/SELECT. Calling • If you have a two-handset system, the handset shows HANDSET X Calling other handset.
Multiple handset use Intercom Answer an incoming call during an intercom call If you receive an outside call during an intercom call, there is a two-beep call waiting tone. • To answer the call, press PHONE/FLASH. The intercom call ends automatically. The party on the intercom call hears four beeps. Other system devices can also answer the incoming call by pressing PHONE/FLASH or /������� SPEAKER. • To end the intercom call without answering the incoming call, press OFF/CANCEL on the handset.
Multiple handset use Call transfer using intercom Use the intercom feature to transfer an outside call to another system device. You can also share an outside call with another system device. To transfer or share an outside call using intercom: 1. During the call, press MENU/SELECT. 2. Press qCID or pDIR to scroll to Intercom and press MENU/SELECT. 3. If you have a two-handset system, your handset screen shows Calling other handset.
Multiple handset use Push-to-talk (PTT) PTT You can directly broadcast messages to the speakerphone of any device. Press and hold PUSH TO TALK on a handset to begin two-way communication. • Only one device can talk at a time. To do so, press and hold PUSH TO TALK. • You must release PUSH TO TALK, so the other person can respond. • Only one PTT session can be active at a time. • While PTT is in use between two devices, other devices cannot use the intercom feature but can access the answering system.
Multiple handset use Push-to-talk (PTT) PTT call to a single device 1. There are a few ways to begin a PTT call to a single device. When the handset is not in use: • If you have a two-handset system, press and hold PUSH TO TALK. • If you have more than two handsets: w Press PUSH TO TALK on the handset, then use the dialing keys to enter the destination device number. -ORw Press PUSH TO TALK on the handset.
Multiple handset use Push-to-talk (PTT) PTT call to multiple devices When there are multiple handsets registered to the phone system, PTT supports one-to-group calls. PTT supports a maximum of one-to-four calls when one to five handsets are registered, and a maximum of one-to-three calls when six or more handsets are registered. The first four registered handsets will be able to use this feature. Other handsets can only use PTT for one-to-one calls. To call multiple devices: 1.
Multiple handset use Push-to-talk (PTT) Answer a PTT call You can respond to a PTT call as described below. 1. When your device receives a PTT call, it beeps and shows Press and hold [PTT] to talk. 2. When the other party is speaking, your speakerphone light is on, and your device shows PTT From HS X To HS X (the first X represents the initiating handset number, and the second X represents your handset number; a maximum of four handset numbers appear). 3.
Multiple handset use Push-to-talk (PTT) Answer an incoming call during a PTT call When you receive an outside call during PTT, there is an alert tone. • During a one-to-one PTT, press PHONE/FLASH on the initiating or destination handset. The PTT call ends automatically and the outside call is answered. • During a one-to-group PTT call, press PHONE/FLASH on the initiating handset. The PTT call ends automatically and the outside call is answered.
Directory About the directory Shared directory The directory is shared by all handsets. Changes made to the directory from any device apply to all. Charlie Johnson 888-883-2445 NOTE: Only one handset can review the directory at a time. If another device tries to enter the directory, the screen shows Not available at this time. Capacity The directory can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for names and 30 digits for telephone numbers.
Directory Create directory entries Create a new directory entry 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Press qCID or pDIR to scroll to Directory, then press MENU/SELECT. 3. Press qCID or pDIR to highlight Add contact. 4. Press MENU/SELECT. 5. Use the dialing keys to enter a telephone number (up to 30 digits) when prompted. • Press qCID or pDIR to move the cursor to the left or right. • Press MUTE/DELETE to erase a digit. • Press and hold MUTE/DELETE to erase all digits.
Directory Create directory entries NOTE: The first letter of every word is a capital letter. The remaining letters in a word start as lower case letters as shown in the chart below. Characters by number of key presses Dialing keys 1 2 3 4 5 6 7 8 9 10 11 1 1 .
Directory Review the directory Review directory entries 1. Press pDIR when in idle mode. The summary screen shows briefly and then the first entry in the directory shows. -ORPress MENU/SELECT when in idle mode, then press qCID or pDIR to scroll to Directory. Press MENU/SELECT twice. 2. Press qCID or pDIR to browse through the directory. Entries appear alphabetically by the first letter in the name.
Directory Search the directory Search by name 1. Press pDIR in idle mode to show the first listing in the directory. 2. When an entry appears, press the dialing keys (0-9) to start a name search. The directory shows the first name beginning with the first letter associated with the dialing key if there is an entry in the directory beginning with that letter. Press qCID or pDIR to scroll through the directory. 3. To see other names starting with the letters on the same dialing key, keep pressing the key.
Directory Dial, delete or edit directory entries To dial, delete or edit a directory entry (name and number), the entry must be displayed on the screen. Use Review the directory (page 41) or Search by name (page 42) to show an entry. Display dial To dial a displayed number from the directory, press PHONE/FLASH or /������� SPEAKER. Delete a directory entry To delete the displayed directory entry, press MUTE/DELETE. Press MENU/SELECT to confirm.
Directory Dial, delete or edit directory entries Edit a directory entry 1. When a directory entry displays, press MENU/SELECT. The screen shows EDIT NUMBER along with the phone number to be edited. Linda Miller If you only want to edit the name, skip to Step 3. 888-722-7702 2. To edit the number: • Press the dialing keys to add digits. • Press qCID or pDIR to move the cursor to the left EDIT NUMBER or right. 888-883-2445_ • Press MUTE/DELETE to erase a digit.
Directory Speed dial The telephone system has nine speed dial locations (2-9, 0) and a voicemail access location 1 where you can store the telephone numbers you wish to dial more quickly. You can store up to 30 digits in each location. Speed dial assignments can only be selected from the existing directory entries. The voicemail access number must be manually entered. In the directory, speed dial locations are indicated by their number on the bottom of the screen.
Directory Speed dial Assign your voicemail speed dial number To assign your voicemail speed dial number to location 1, see page 16. Reassign a speed dial number 1. When the telephone is idle, press MENU/SELECT. 2. Press qCID or pDIR to scroll to Directory. Press MENU/SELECT. 3. Press qCID or pDIR to scroll to Speed dial. Press MENU/SELECT. 4. Press qCID or pDIR to choose the location you wish to reassign, then press MENU/SELECT to show the directory entry. 5. Press MENU/SELECT again. 6.
Directory Speed dial Delete a speed dial number 1. When the telephone is idle, press MENU/SELECT. Linda Miller 2. Press qCID or pDIR to scroll to Directory. Press 888-722-7702 MENU/SELECT. 2 3. Press qCID or pDIR to scroll to Speed dial. Press MENU/SELECT. Speed dial 4. Press qCID or pDIR to scroll to the location you wish empty to delete the speed dial number from, then: • Press MUTE/DELETE to delete the displayed speed dial number.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Caller ID history How the caller ID history (caller ID log) works The telephone stores caller ID information about the last 50 incoming calls. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. This information is common to all handsets, so changes made using any handset are reflected in all other devices. If you answer a call before the information appears on the screen, it does not show in the caller ID log.
Caller ID Caller ID operation Memory match If the incoming telephone number matches the last 7 digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. NOTE: The number shown in the caller ID log will be in the format sent by the telephone service provider.
Caller ID Caller ID operation Review the caller ID log Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your directory. Caller ID log empty appears if there are no records in the caller ID log. 1. When the handset is in idle mode, press qCID to review the caller ID log in reverse chronological order starting with the most recent call. -ORReview the caller ID log by pressing MENU/SELECT.
Caller ID Caller ID operation View dialing options Although the incoming caller ID log entries have ten digits (the area code plus the seven-digit number), in some areas, you may need to dial only the 7 digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the caller ID log.
Caller ID Caller ID operation Save a caller ID log entry to the directory 1. When in the caller ID log, press qCID or pDIR to browse. 2. When the desired entry displays, press MENU/SELECT. 3. Press MENU/SELECT to choose Directory. 4. When the screen displays EDIT NUMBER, use the dialing keys to edit the number. • Press qCID or pDIR to move the cursor to the left or right. • Press MUTE/DELETE to backspace and erase a digit. • Press and hold MUTE/DELETE to erase the entire entry.
Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE NUMBER The caller prefers not to show the phone number. PRIVATE NAME The caller prefers not to show the name. PRIVATE CALLER The caller prefers not to show the phone number and name. UNKNOWN NUMBER Your telephone service provider cannot determine the caller’s number.
Call block About call block If you have subcribed to caller ID service, you can use the call block feature to reject certain calls automatically. The call block list stores up to 20 entries. The telephone system can reject calls automatically according to: Blocked call • Numbers saved into the call block list 888-772-7702 • Incoming calls without numbers This feature is only available on the cordless handset. When a call is blocked, the caller will hear a simulated busy tone for one ring cycle.
Call block Call block Add a call block entry 1. Press MENU/SELECT on the handset when it is not in use. Caller ID log 2. Press qCID or pDIR to scroll to Call block, then press >Call block MENU/SELECT. 3. Press MENU/SELECT to choose Block list. 4. Press qCID or pDIR to scroll to Add new entry, then press >Block list MENU/SELECT. Calls w/o num 5. When the screen displays ENTER NUMBER, use the dialing keys to enter a number (up to 30 digits). • Press qCID or pDIR to move the cursor to the left or right.
Call block Call block Review call block list 1. Press MENU/SELECT on the handset when it is not in use. 2. Press qCID or pDIR to scroll to Call block, and then press MENU/SELECT. 3. Press MENU/SELECT to choose Block list.. 4. Press MENU/SELECT to choose Review. 5. Press qCID or pDIR to browse through the call block entries. NOTE: Block list is empty appears if there are no call block entries.
Call block Call block Save a caller ID log entry to call block list 1. Search for the desired caller ID log entry (see Review the caller ID log on page 51). 2. When the desired entry displays, press MENU/SELECT. 3. Press qCID or pDIR to scroll to Call block, then press MENU/SELECT. 4. The handset displays EDIT NUMBER. Use the dialing keys to edit the number, when necessary. • Press qCID or pDIR to move the cursor to the left or right. • Press MUTE/DELETE on the handset to backspace and erase a digit.
Call block Call block Edit a call block entry 1. Search for the desired entry in the call block list (see Salesman Review call block list on page 57) 888-883-2445 2. When the desired entry displays, press MENU/SELECT. The screen displays EDIT NUMBER along with the phone number to be edited. If you only want to edit the name, skip to Step 4. ENTER NUMBER 888-883-2445_ 3. To edit the number: • Use the dialing keys to enter digits. • Press qCID or pDIR to move the cursor to the left or right.
Call block Call block Delete a call block entry 1. Search for the desired entry in the call block list (see Review call block list on page 57). 2. When the desired entry displays, press MUTE/DELETE on the handset. The screen shows Deleted and the next entry displays. You cannot retrieve a deleted entry. NOTE: If the call block list is empty after an entry is deleted, the screen displays Block list is empty.
Answering system Answering system settings Use the answering system menu of a system handset to set Play messages up the announcement message, turn on or off the answering >Answering sys system or message alert tone, activate call screening, or change the number of rings, remote access code or message recording time. If you turn off the answering system and you change any setting in the answering system setup menu, the answering system automatically turns on again. 1.
Answering system Answering system settings To record a new outgoing announcement: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT again to select Announcement. >Record annc 4. Press MENU/SELECT to select Record annc. The system Play annc announces, “Record after the tone. Press 5 when you are done.” 5. Speak towards the handset to record your announcement. Press 5 to end recording.
Answering system Answering system settings Answer on/off By default, the answering system is on and ready to record messages. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages. To turn the answering system on or off: Using a cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT. 3.
Answering system Answering system settings Voice guide This feature is an alternative way for you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings, and set the message alert tone. This feature is only available on the cordless handset. 1. Press MENU/SELECT on the handset when it is not in use. Play messages 2. Press qCID or pDIR to scroll to Answering sys, then press >Answering sys MENU/SELECT. 3.
Answering system Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. If you turn call screening on, you hear the incoming message. While monitoring an incoming message, you can answer the call by pressing PHONE/FLASH on the handset. To change the setting: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT.
Answering system Answering system settings Number of rings You can set the answering system to answer an incoming call after two, three, four, five or six rings. You can also select toll saver. If toll saver is selected, the answering system answers a call after two rings when you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges when calling from out of your local area.
Answering system Answering system settings Remote access code To access your answering system remotely from any touch-tone phone, you need to enter a two-digit number (00-99). By default, the remote access code is 19. To change the remote access code: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to Ans sys setup, then press MENU/SELECT. 4.
Answering system Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every ten seconds. By default, the message alert tone is set to off. There is no audible alert at the handset. To change the setting: 1. When the handset is in idle mode, press MENU/SELECT to Remote code enter the main menu. >Msg alert tone 2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT. 3.
Answering system Answering system settings Message recording time You can set the recording time allowed for incoming messages. The message length is three minutes by default. To change the setting: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to Answering sys, then press MENU/SELECT. 3. Press qCID or pDIR to scroll to Ans sys setup, then press MENU/SELECT. 4. Press qCID or pDIR to scroll to Recording time, then press MENU/SELECT. 5.
Answering system About the answering system Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left at your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system About the answering system Using the answering machine and voicemail together You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. If you are on a call, or the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.
Answering system About the answering system Voice prompts The system provides voice prompts to guide you through the setup procedures on your handsets, message playback, remote access and recording outgoing announcements. Call screening To screen a call at the telephone base: If the answering system and call screening are on (see Call screening on page 58), the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system.
Answering system About the answering system Call intercept While screening a call, you can stop recording and speak to the caller by pressing PHONE/FLASH. Base ringer Press pVOLUME or qVOLUME on the telephone base to adjust the ringer volume when the telephone is not in use. You hear a sample of the ringer while adjusting the volume. The telephone base announces, “Base ringer is off,” when you set the volume to 0.
Answering system Message playback If you have new messages, you hear only the new messages in chronological order. If there are no new messages, the system plays back all old messages (in chronological order). If there are both new and old messages, you have the option of playing the new or old messages. The message counter flashes indicating the number of new messages saved. When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording.
Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, pause or delete the message. When messages are playing on the telephone base: • Press pVOLUME or qVOLUME to adjust the message playback volume. • Press /SKIP to skip to the next message. • Press /REPEAT to repeat the message. Press twice to hear the previous message. • Press X/DELETE to delete the message. • Press /PLAY/STOP to stop the playback.
Answering system Message playback Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages on the telephone base: 1. When the telephone is idle, press X/DELETE. The system announces, “To delete all old messages, press DELETE again.” 2. Press X/DELETE again. The system announces, “All old messages deleted.” To delete all old messages on the handset: 1.
Answering system Recording and playing memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. Play and delete them in the same way as incoming messages. Record a memo 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press qCID or pDIR to scroll to Answering sys. Press MENU/SELECT. 3. Press qCID or pDIR to highlight Record memo, then press MENU/SELECT. The system announces, “Record after the tone.
Answering system Base message counter displays The base message counter shows the total number of answering system messages. See the table below for other message counter displays. Message counter displays 0 0 (flashing) 1-99 1-99 (flashing) 1-99 & F (alternating) -- No messages. You need to set the clock (page 13). Total number of old messages and memos, or message number currently playing during old message playback. Total number of messages and memos.
Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely reach your answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the two-digit remote access code (19 is the default code. See page 67 to change it). • The system automatically announces the number of new or old messages (if any), and then begins to play them. 3.
Answering system Remote access Cut out and carry the remote access wallet card at the back of this user’s manual for quick reference. NOTES: • If you do not enter a valid remote access code, the system answers the call automatically. • If you pause for more than four seconds during remote access, you hear a help menu listing all features and commands. If there is no command for another 20 seconds, the call ends automatically.
Appendix Adding and registering handsets/headsets Your telephone can support up to 12 DECT 6.0 cordless handsets (AT&T model CL80114, sold separately) or up to ten cordless handsets and two cordless headsets (sold separately). Visit www.telephones.att.com/headsets for a list of compatible DECT 6.0 cordless headsets. Each new handset or headset must be registered to the telephone base before use. You must register each handset or headset separately.
Appendix Adding and registering handsets/headsets If registration fails, the system will automatically try to register again. If registration fails after the third try, Registration failed appears on the screen for a few seconds, and then To register HS, see manual. This may take up to five minutes to occur. Please start again from Step 1. NOTE: You cannot register a handset if any other system handset is in use.
Appendix Deregistering handsets You may need to deregister your handsets if: • You have 12 registered handsets and need to replace a handset. -OR• You wish to change the designated handset number of your registered handsets. You must first deregister ALL handsets, and then register each handset you wish to use again, one at a time. Please read carefully through all the instructions on this page before beginning the deregistration process.
Appendix Alert tones and lights Handset screen icons Battery status - battery is charging (animated display). Battery status - low battery (flashing); place the handset in telephone base or charger to recharge. Speakerphone - the speakerphone is in use. Ringer off - the handset ringer is off. New voicemail - you have new voicemail from your telephone service provider. ANS ON Answering system on - the answering system is turned on to answer calls. Message - new message in the built-in answering system.
Appendix Alert tones and lights Handset alert tones One short beep Tone of each key press, if key tone is turned on. One long beep Indication to begin recording a message, memo or announcement. You are pressing qCID or pDIR on a cordless handset when the volume is already at its highest or lowest setting. Two short beeps -ORCall waiting tone. -ORError tone. Confirmation tone (three rising tones) The system has completed the command successfully. The other party has ended your intercom call.
Appendix Alert tones and lights Lights IN USE • On when the handset is in use, or when the answering system is answering an incoming call. • On when a handset is being registered. • Flashes quickly when there is an incoming call or when handsets are being deregistered. • Flashes when another telephone is in use on the same line. /ANS ON/OFF On when the answering system is on. Extra large display CHARGE light On when the handset is charging in the telephone base or charger.
Appendix Screen display messages Screen messages Blocked call An incoming call is blocked. Block list is empty There are no block list entries. Call transferred You have transferred an outside call to another device. Caller ID log empty There are no entries in the caller ID log. Calling HANDSET X (for systems with 3 or more handsets) The handset is calling another handset (for intercom calls). The handset is transferring an outside call to another handset.
Appendix Screen display messages Screen messages Microphone ON Mute is off so the other party can hear your voice. Muted The microphone is off. The other party cannot hear you. New voicemail There are new voicemail messages from your telephone service provider. No answer. Try again The device(s) you are trying to transfer a call to is out of range, off hook, or has no power. No battery The handset in the charger has no battery installed. No caller info The caller information is unavailable.
Appendix Screen display messages Screen messages Ringer muted The ringer is off temporarily while the device is ringing. Saved Setup Ans sys... An entry has been successfully saved in the directory or call block list. The handset is playing voice guide. Speaker The handset speakerphone is in use. TRANSFER TO: (for systems with 3 or more handsets) You have started transferring a call, and need to enter the desired device number or choose all devices. To register HS, see manual.
Appendix Troubleshooting If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the cordless handset. • Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.
Appendix Troubleshooting I cannot dial out. • Try all the suggestions above. • Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Eliminate any background noise. Noise from a television, radio or other appliances may cause the phone to not dial out properly.
Appendix Troubleshooting The batteries do not hold a charge. • If the cordless handset is in the telephone base or charger and the charge light is not on, refer to The charge light is off (page 94). • Charge the battery in the cordless handset for at least ten hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use. • If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows Low battery.
Appendix Troubleshooting I experience poor sound quality when using the handset speakerphone. • For increased sound quality while using the handset speakerphone, place the handset on a flat surface with the dial pad facing up. I hear other calls while using my phone. • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider. My cordless handset does not ring when I receive a call.
Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting My caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller may be calling from an area that supports caller ID. • Both your and your caller’s telephone service providers must use caller ID compatible equipment.
Appendix Troubleshooting System does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON should show on the handset and the /ANS ON/OFF light on the telephone base should be on. • If toll saver is activated, the number of rings changes to two when you have new messages stored (pages 65). • If the memory is full or the system is off, the system will answer after ten rings.
Appendix Troubleshooting • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (pages 65). To determine how many rings activate your voicemail, contact your telephone service provider. • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
Appendix Troubleshooting I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly. • Make sure that the software is installed and running for your nontraditional telephone service. • Make sure to plug your USB telephone adapter into a dedicated USB port on your computer.
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • You can damage your telephone if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Do not use a telephone in the vicinity of a gas leak.
Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix Important safety information Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled. To activate the CEC battery charging testing mode: 1. Unplug the telephone base power adapter from the power outlet.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions www.telephones.att.com or 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. about this product should be directed to our website at call 1.
Appendix Limited warranty 5. How do you get warranty service? www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. To obtain warranty service, visit our website at NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 5 Operating temperature 32°F - 122°F 0°C - 50°C Telephone base voltage 96Vrms - 130Vrms (AC voltage, 60Hz) Telephone base voltage 6VDC @ 400mA (AC adapter output) Handset battery 2.
Index Index A D Alert tones handset, 85 telephone base, 85 Announcement, 61 Answer an incoming call during an intercom call, 31 during PTT, 37 Answering calls, 22 Answering system, 61–80 Assign a speed dial number, 45 Auto off, 22 Day and time, 13 Delete a call block entry, 60 a caller ID log entry, 52 a directory entry, 43 a speed dial number, 47 Dialing from a record in the caller ID log, 52 from the directory, 43 Directory dial a number, 43 edit entries, 44 name search, 42 new entries, 39 Display dia
Index Index I P Important safety information, 100–101 Installation, 1–5 Intercom, 30–32 Paging tone, 29 Phonebook, 38 Power adapter, 6 Predialing, 22 Push-to-talk, 33–37 L Last number redial, 23 LCD language, 14 reset LCD language, 14 Lights, 86 Limited warranty, 106–107 M Maintenance, 99 Make an outgoing call during PTT, 37 Making calls, 22 Memory match, 50 Message alert tone, 68 counter display, 78 playback, 74–77 Mute, 25 N Names enter into directory, 39 search, 42 Number of rings, 66 Q Quiet mod
Index Index T Technical specifications, 108 Telephone base quick reference guide, 5 Temporary ringer silencing, 22 Time, 13 Troubleshooting, 90–98 V Visual message waiting indicator, 16 Voice guide, 8, 64 Voicemail, 16, 70 quick access, 46, 47 Voice prompts, 72 Volume control handset, 12, 25, 75 telephone base, 25, 75 W Wall mount installation, 9 Warranty, 106–107 111
Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch-tone telephone. Cut along dotted line. Call your phone number, then enter your two-digit access code (preset to 19). Action Remote command 1 Play new messages................ 2 Delete the message............... 3 Delete all old messages...... 33 Repeat or go back.................. 4 Stop................................................ 5 Help menu.............................
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