AT&T DEFINITY ® Communications System and System 75 7444 Voice Terminal User's Guide Generic 1 and Generic 3
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Contents Your 7444 Voice Terminal 1 What the Features Do 4 Voice Features 4 Display Features 7 How to Use the Features Special Instructions 9 9 Conventions 10 Troubleshooting 10 Quick Reference Lists 10 Voice Features Abbreviated Dialing (AD) Automatic Callback Bridging Call Coverage Call Forwarding All Calls Call Park Call Pickup Conference Drop Hold Intercom (Automatic/Dial) Last Number Dialed Leave Word Calling (LWC) Message Mute Priority Calling Reset Speakerphone Select Ring (and Ringe
Display Features 29 Activating and Clearing the Display 29 Normal Mode 29 29 30 30 32 32 33 33 Inspect Integrated Directory Message Retrieval Normal Stored Number Time/Date Timer Tones and Their Meanings 34 Ringing Tones 34 Handset Tones 34 Troubleshooting System 75 Version Notes Key Words to Know 35 36 37 Quick Reference Lists ii
Your 7444 Voice Terminal The 7444 voice terminal is designed so that you can conveniently use the many features of the DEFINITY ® Communications System and System 75. Familiarize yourself with your voice terminal, shown in Figure 1 below and explained on the following page. Figure 1. 7444 Voice Terminal Starting with the handset and continuing clockwise: 1) Handset For placing and answering calls (also known as the receiver). 2) Drop/Test button For disconnecting from a call.
8) Line jack (on back of voice terminal) This jack is used for connecting a line cord to your voice terminal. The jack is labeled “LINE.” 9) Call appearances/ feature button These 22 buttons can be used for either incoming and outgoing calls (call appearances) and are labeled with an extension number or accessing features (feature buttons) and are labeled with a feature name.
Note: Your voice terminal can be set for either the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. Check with your System Manager to see how your Speaker button is to be used. 15) Message light A red light which goes on when a message has been left for you. 16) Volume control button For adjusting the volume of the speaker or the built-in speakerphone when you are on a call, or for adjusting the volume for the tone ringer when you are not using the speakerphone.
What the Features Do Here are brief descriptions of 31 features, including what each one does and how you might want to use it. The first 24 are voice features and the final 7 are display features. Note: You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute, the Select Button, Select Ring, Self-Test, and Transfer voice features and Normal mode among the display features.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from the nearest available voice terminal. Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group.
Priority Calling Allows you to call another extension with a distinctive 3-burst ring to indicate that your call requires immediate attention. Use when you have important or timely information for someone. Reset Speakerphone Initiates an acoustic test of the surrounding environment by using a series of tones. When the tones stop, your speakerphone has finished adjusting itself for optimal performance. It is now ready for use.
Display Features Inspect Shows you call-related information for an incoming call when you are already active on a call. Use to identify and screen new calls. Integrated Directory Searches for the extension of another user by allowing you to key in the user’s name with the dial pad. Use as a handy quick reference source for extension number information. Message Retrieval Allows you to retrieve messages left for you that have lit your Message light.
How to Use the Features The procedures that follow give short, step-by-step instructions for using each of the features. For your convenience, features are listed alphabetically. Special Instructions The first time you use these procedures, you will need to customize them for yourself by following the directions below. Your System Manager can supply the information required. ● To the right of each feature name is a box. For each feature that you have, mark a [ ✔ ] in the blank box as a reminder.
Conventions The following conventions are used in the procedures: Gray Type Procedural steps in gray type are steps that you should follow if you do not have a button assigned for the feature. [ xxxxx ] This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red in-use light and a green status light and is labeled with an extension number (shown as xxxxx).
Voice Features Abbreviated Dialing (AD) To program/reprogram an AD button On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to program 1 Note: AD buttons must first be assigned by your System Manager. Note: Each AD button will hold one complete phone number or feature code. Pick up handset 2 [dial tone] Note: If you are using the built-in speakerphone, you must press a call appearance button, before you proceed to Step 3.
To program/reprogram an outside number, extension, or feature code into a personal list 1 On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to program as items on your personal list(s) (see example to the left) Note: Each phone number or feature code is stored as a separate item. 2 Pick up handset [dial tone] Note: If you are using the built-in speakerphone, you must press a call appearance button, before you proceed to Step 3.
Automatic Callback To automatically place another call to an extension that was busy, did not answer, or returned a call waiting ringback tone 1 Press [ Auto Callback ] during call attempt [confirmation tone] ● Green light goes on steadily until callback is completed or canceled Note: If you send your calls to coverage after activating Automatic Callback, your callback calls will still ring at your extension and will not be redirected to coverage.
Bridging To answer a bridged call 1 Press [ xxxxx ] of bridged call Note: If your voice terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset. To use Manual Exclusion to prevent other bridged terminals from entering a call (on a per call basis) 1 Press [ Exclusion xxxxx ] while connected to the call Note: Pressing [ Exclusion xxxxx ] again reactivates bridging.
To talk privately with co-worker after answering a redirected call Press [ Transfer ] 1 ● [dial tone] Call is put on hold Press [ Consult ] [priority ring to co-worker] or Dial co-worker’s extension 2 Note: You can privately discuss the call at this time; if your co-worker is not available, press the fluttering [ xxxxx ] to reconnect to call.
To cancel Call Forwarding 1 Press [ Call Forward ] again (while on-hook) or Dial Call Forward Cancel code [confirmation tone] ● Your calls will now ring at your own voice terminal Call Park To park a call at your extension (for retrieval at any extension) Note: If a [ Call Park ] button has been assigned to your voice terminal, simply press [ Call Park ] and hang up; otherwise, follow the instructions below.
Call Pickup Press [ Call Pickup ] or Dial Call Pickup code 1 To answer a call placed to a member of your pickup group when your voice terminal is idle To pick up a call while you are active on another call ● Called voice terminal stops ringing ● You are connected to ringing call Press [ Hold ] 1 ● Present call is put on hold ● Green light flutters Press [ Call Pickup ] 2 ● Called voice terminal stops ringing ● You are connected to incoming call Note: To return to held call after completi
To add a call you’ve put on hold to another call you’re connected to 1 Press [ Conference ] [dial tone] ● Held call light continues to flutter; current call light also flutters ● You are given a new call appearance 2 Press [ xxxxx ] of call on hold (first call) 3 Press [ Conference ● To drop the last party added to a conference call Ring 1 Ring ] again All parties are now connected Press [ Drop Test ] ● Last party you added is dropped ● You remain connected to other parties Note: P
✔ Hold To keep a call on hold while you answer another call, make a call, or perform some other task 1 To answer a new call while active on another 1 Press [ Hold ] Press [ Hold ] Green light flutters ● Note: If you put a conference call on hold, the other parties remain connected.
To answer any intercom call Pick up handset 1 ● You are connected to call Note: If you are active on another call, first press [ Hold ] , then press flashing [ xxxxx ] .
To cancel a Leave Word Calling message 1 Note: You cannot cancel a message left for an AUDIX subscriber. Press [ Cancel LWC ] or Dial Leave Word Calling Cancel code [dial tone] 2 Dial extension [confirmation tone] Note: If reorder tone is heard, message is not canceled; try again. ✔ Message To retrieve a message when your Message light is on 1 See your System Manager for instructions regarding your local message retrieval procedures.
Priority Calling To place a priority call (3-burst ring) 1 Press [ Priority ] or Dial Priority Calling code [dial tone] 2 Dial extension 3 Wait for called party to answer [ringback tone] Note: If your call is not answered and you wish to redirect it to coverage, press [ Go to Cover ] while call is ringing.
Remember that you can use the Reset Speakerphone feature only if your voice terminal is set for the Speakerphone feature (as opposed to the Speaker feature).
✔ Self-Test To test the lights and ringer of your voice terminal 1 While on-hook, press [ Select ] ● 2 Green light goes on steadily Press and hold [ Drop Test ] The following occurs: 3 ● Ringer sounds; Message and Select Ring lights and two columns of lights directly above dial pad go on steadily for one second and then go off ● First column of lights to right of dial pad goes on steadily for one second and then goes off ● Second column of lights to far right of dial pad goes on steadily and th
Speaker Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. Check with your System Manager to see which of these two features you can use. You can use the Reset Speakerphone feature only if your voice terminal is set for Speakerphone (listen and talk). Use the following procedures if your voice terminal is set for the Speaker (listen only) feature.
To turn off the speaker and return to handset To end a call (while handset is on-hook and only speaker is active) Pick up handset 1 ● Green light next to [ Speaker next to [ Mute ] go off ● Speaker goes off 1 Reset Spkr ] and red light Reset Spkr ] and red light Press [ Speaker Reset Spkr ] ● Green light next to [ Speaker next to [ Mute ] go off Speakerphone Note: If you are uncertain whether your voice terminal is set for the Speaker button (listen-only) feature or the Speakerphone (listen a
To prevent other party from hearing you Note: If the Speakerphone feature is not active, the Mute feature turns off the microphone associated with the handset (not the speakerphone).
Voice Message Retrieval To retrieve your voice messages when your Message light is on 1 Dial the Voice Message Retrieval code [dial tone] 2 Press [ # ] [voice prompting] Note: Do not press [ # ] if calling from someone else’s extension; instead, dial your own extension number and your security code, if required.
Display Features Activating and Clearing the Display Your display is automatically activated when you press a call appearance or feature button which requires displayed information. The display screen is usually cleared by pressing [ Normal ] but, for some features, the display automatically returns to normal mode after the information has been displayed for a predetermined number of seconds. To clear the display after using the Timer feature, you must press [ Timer ] a second time.
To answer new call while on a call 1 Press [ Normal ] (if not already in normal mode) ● Finish present call or put on hold 2 Press [ xxxxx ] of new call Integrated Directory To search directory for a name 1 Press [ Directory ] 2 Key in selected name with dial pad: last name, comma (use [ * ] ), first name or initial 3 Press [ Next Msg ] for each successive directory name you wish to see ● To place call to name shown To search for a new name, begin again at Step 1 1 Lift handset [dial tone] 2 Press
To return a call to message sender 1 Lift handset [dial tone] 2 Press [ Call Disp ] while any part of message is shown Note: You can also leave your handset on-hook. The speakerphone will turn on automatically when you press [ Call Disp ] .
✔ Normal To return to normal display after using any display feature 1 Press [ Normal ] ● Display will show call information for active call appearance Stored Number To see number stored on an AD button 1 Press [ Stored ] 2 Press selected [ AD xxxxx ] ● Stored number shown 3 Press [ Normal ] to return to normal display or repeat Step 2 to see another stored number To see number stored as a list item 1 Press [ Stored ] 2 Lift handset [dial tone] 3 Press selected [ Pers List ] or [ Gp List ] or [ S
Time/Date To see date and time 1 Press [ Date Time ] ● Time is displayed on the lefthand side of the bottom line ● After a few seconds, display returns to normal mode in which only the time appears Timer To see elapsed time (hours, minutes, seconds) 1 Press [ Timer ] ● Green light goes on 2 Press [ Timer ] again to stop timer and clear display ● Green light goes off 32
Tones and Their Meanings Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset (receiver). Ringing Tones ● 1 ring— A call from another extension. ● 2 rings— A call from outside or from the attendant. ● 3 rings— A priority call from another extension, or from an Automatic Callback call you placed.
Troubleshooting Problem A feature doesn’t work as noted in the book. There are no Feature Codes (such as Call Forward code or Send All Calls code) written in the appropriate blanks in this guide. Solution 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use the feature. 3 Check with your System Manager to be sure this feature is administered on your voice terminal.
Problem The telephone doesn’t ring. Solution 1 Set the ringer volume to a higher level. 2 Place a test call from another extension to your extension. 3 Check the line cord to make certain that it is securely connected at both ends. 4 If there is still a problem, see your System Manager. The lights do not go on next to the buttons. 1 Check the line cord to make certain that it is securely connected at both ends. 2 If there is still a problem, see your System Manager.
Key Words to Know activate attendant console. To begin or turn on the operation of a feature. The person who handles incoming and outgoing calls at the main AUDIX Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages. call appearance A button used exclusively to place, receive, or hold calls.
on-hook When the handset is left on the cradle. party A person who places or answers a call. personal list One of the 4 types of Abbreviated Dialing lists; programmable by the System Manager or by you, the user. Contains phone numbers of your choice, and stores each of them as a single-digit list item. personal list item One of the 10 available slots on an Abbreviated Dialing personal list. The first nine personal list items are given digits 1 to 9, with 0 for the tenth item.
trunk code A dial code of 1, 2, or 3 digits that you dial to access a trunk group to place an outside call. voice terminal A telephone equipped with an array of specially designed features (e.g., self-test mode, administrable buttons, etc.) and functional capabilities that distinguish it from a conventional telephone.
Quick Reference Lists Feature Codes Feature Code ABBREVIATED DIALING List 1 Feature Code CALL PICKUP LAST NUMBER DIALED List2 LEAVE WORD CALLING List 3 Cancel Program PRIORITY CALLING CALL FORWARDING ALL CALLS SEND ALL CALLS Cancel Cancel CALL PARK VOICE MESSAGE RETRIEVAL Answer Back Coverage
Abbreviated Dialing* Trunk Codes Description Code Item No.
555-230-744 Issue 1, May 1992 Graphics © AT&T 1988
