DEFINITY® Enterprise Communications Server (ECS) Release 5 8410 Voice Terminal User’s Guide 555-230-763 Comcode 107985541 Issue 2 June 1997
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page ii NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: Lucent Technologies Publications Center P.O.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page iii YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY You are responsible for the security of your system. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page iv
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Contents Your 8410 Voice Terminal 1 A Quick Look at the Features 9 Voice Features 9 Display Features and Features Used with the Softkeys 15 How to Use the Features 17 General Instructions 17 Conventions Used in The Following Procedures 19 Troubleshooting (Later in This Guide) 20 Quick Reference Lists (at the Back of This Guide) 20 Using the Display, Softkeys and Display Control Buttons 21 Entering So
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 Contents June 1997 Page vi Voice Feature Procedures 31 Handset and Speaker 31 Abbreviated Dialing (AD) Automatic Callback Bridging/Manual Exclusion Call Coverage/Consult Call Forwarding All Calls Call Park Call Pickup Conference Drop Handset Volume Hold Intercom (Automatic/Dial) Last Number Dialed Leave Word Calling (LWC) Message Mute Priority Calling 31 37 39 41 43 45 47 48 50 51 52 53 56 57 59 60 61
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 Contents June 1997 Page vii Reset Speakerphone Select Ring (and Ringer Volume) Send All Calls Speaker Speakerphone Test Transfer Display Feature Procedures Call Information Directory Exit (Normal) Inspect Message Retrieval Normal (Exit) Stored Number Time/Date Timer 63 66 69 71 73 77 78 79 79 81 83 83 85 87 87 89 90
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 Contents June 1997 Page viii Tones and Their Meaning 91 Ringing Tones 91 Feedback Tones 91 Troubleshooting System 75 Version Notes 93 96 Key Words to Know 97 Quick Reference Lists 103
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 1 Your 8410 Voice Terminal The 8410 voice terminal is available in two models: the 8410D has a display; the 8410B is a basic set without a display. The display, along with the softkeys and display control buttons, offers the user valuable added functionality.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 2 Display Handset Softkeys Menu Exit Prev Next Volume control button Display control buttons 10 Call appearance/ feature buttons Transfer button Handset jack Message Message light Volume ABC Shift Shift button Test button Mute button Speaker/Reset Speaker button Transfer Test Conf Mute Drop Speaker Hold Reset Spkr Hold/Ring button Drop button Ring 1 DEF 2 3 GHI JKL MNO 4 5 6 PQRS
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 3 Display Handset Softkeys Menu Exit Prev Next Volume control button Display control buttons 10 Call appearance/ feature buttons Transfer button Message light Volume ABC Ring Ring button Test button Mute button Speaker button Transfer Test Conf Mute Drop Speaker Hold 1 DEF 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 * O # LINE Line jack (on back of voice terminal) Speakerphone/ h
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 4 The following features on the 8410 voice terminal shown in Figures 1 and 2 are listed alphabetically for your convenience. Explanations for each feature are also provided. Conference button For setting up conference calls. This button is labeled Conf . Dial pad The standard 12-button pad for dialing phone numbers and accessing features.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 5 Handset A handset is provided for placing and receiving calls. (The handset is also known as the receiver.) In most cases, you must lift the handset (go off-hook) or activate the speaker before you can use a feature. Handset jack This jack is for connecting a handset to your voice terminal. The jack is labeled . Hold button A red button for putting a call on hold.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 6 Shift button Softkeys (only on the 8410D) A blue button on some 8410 voice terminals which can be used to access two additional features: (When Shift is active, the red light next to the button is on.) • When used with Hold , you can select a personalized ring from among eight available patterns.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 7 Speaker button For accessing the built-in 2-way speakerphone. Note: Your voice terminal can be set for either the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. Check with your system manager to see how your Speaker button is to be used.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 8 Test button When the voice terminal is initially powered up, the green light next to Test flashes if the link with the DEFINITY switch or System 75 is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or with System 75, and then goes off after a short period of time.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 9 A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8410 voice terminal. Each description includes what each feature does and how you might want to use it.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 10 lists are programmable by the controller of the list; system lists are programmable only by the system manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with your system manager concerning what types of lists you have and how many of each list.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 11 Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice. Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 12 Intercom (Automatic/Dial) Gives you quick access to specified extensions. With Automatic Intercom, you can call a predetermined partner by pressing a single feature button. With Dial Intercom, you can call any member of a predetermined group of users. (For the Dial Intercom feature, you need to know the group member’s 2- or 3-digit code.) Use to rapidly dial frequently called numbers.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 13 Reset Speakerphone On those 8410 voice terminals that have the Reset Spkr label under the Speaker button, the Reset Speakerphone feature initiates an acoustic test of the surrounding environment by using a series of tones. (On those 8410 voice terminals without the Reset Spkr label, the speakerphone is already optimized.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 14 Note: Your voice terminal has either the Speaker (listen-only) or the Speakerphone function. Check with the system manager to see how your voice terminal is administered. Speakerphone Allows you to place and answer calls or access other voice features without lifting the handset.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 15 Display Features and Features Used with the Softkeys Note: If you are using an 8410D voice terminal, you can also use up to 12 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you. Directory Searches for the extension of another user in your location by allowing you to key in the user’s name with the dial pad.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 16 manager). Use to quickly and conveniently check messages, even when you are already on a call. Normal See “Exit.” Stored Number Allows you to check the number stored on an Abbreviated Dialing button or as an item on an Abbreviated Dialing list. Also lets you see what number you last dialed (via Last Number Dialed feature).
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 17 How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically. General Instructions Use the following special instructions for operating your voice terminal.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 18 Note: If you are using an 8410D voice terminal, you may also be able to use up to 12 additional features accessed with the softkeys and display control buttons. Check with your system manager to see which softkey features are available on your voice terminal and then put a checkmark in the box beside each of those features.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 19 Conventions Used in The Following Procedures Feature and Each of these boxes represents a button that has a feature assigned to it. The button is labeled with the feature name, sometimes followed by an extension number (shown as xxxxx) or a person’s name. Feature xxxxx LWC CnLWC AutCB [feedback tones] Timer This rectangular box, 2 lines by 24 characters, represents the 8410 display screen.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 20 Troubleshooting (Later in This Guide) Later in this guide you will find a short section on troubleshooting. Use the procedures listed in that section if you have problems in using your voice terminal. Quick Reference Lists (at the Back of This Guide) At the back of this guide is a set of quick reference lists.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 21 Using the Display, Softkeys and Display Control Buttons If you are using an 8410D voice terminal, the following information will help you use the display, the softkeys, and the display control buttons. The softkeys are the four keys labeled with arrows ( ) located directly below Prev , the display. The four display control buttons, labeled Menu , Exit , and Next are located under the softkeys.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 22 Entering Softkey Mode and Viewing the Three Feature Option Screens There are three separate feature option screens. Each of these screens allows you to select from four different features. You can enter Softkey Mode by pressing the display option button labeled Menu . The following is an example of a feature option screen.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 23 The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calling feature).
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 24 LWC CnLWC AutCB Timer CFrwd CPark Cancel LWC Leave Word Calling TmDay PCall Timer Prog Automatic Callback Mark Wait Priority Calling Call Park Call Forwarding Pause Time/ Date AD Pause Abbreviated Dialing (AD) Program AD Wait AD Mark Figure 4. The Three Default Feature Option Screens Note: An error tone (one beep) sounds when you have made a mistake in your softkey entries.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 25 Other Softkey Features That May Be On Your Display Figure 4 on the previous page shows the 12 default softkey features, those features that can be accessed with the softkeys when the 8410D voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY G3V3 (or later), the system manager may substitute other softkey features in their place.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 26 Alternate Softkey Features Abbreviation Feature Inspt Inspect Last Last Number Dialed RngOf SAC Ringer Off Send All Calls SFunc Abbreviated Dialed Special Function Spres Abbreviated Dialing Suppress Stats ACD Agent Statistics Stop Abbreviation Dialing Stop/Indefinite Wait View Stored Number * A Call Display button should be administered, if access to System Directory is provided.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 27 Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 28 2 Press • Next The display shows: CFrwd CPark TmDay PCall 3 To use the Priority Calling feature, press the softkey below PCall and then dial the extension. Note: When the feature is activated, after the display screen shows you the digits you are dialing, an arrow appears above the feature, as in the example below. If there is not an arrow above the feature, the feature is off.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 29 Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal) Important: You can use the Reset Speakerphone feature only on those 8410D voice terminals on which the Reset Spkr label appears under the Speaker button. When you first power up the 8410D voice terminal, the following display appears. PLEASE RESET SPKR.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 30 To reset the 8410D speakerphone (when the voice terminal is first powered up) 1 Press the softkey below Begin to reset the speakerphone (Press the softkey below Cancel if you do not want to reset the speakerphone at this time. However, note that the red light next to Speaker will continue to flutter.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 31 Voice Feature Procedures Handset and Speaker When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing Speaker . If your voice terminal is set for the Speakerphone feature, pressing Speaker simultaneously activates the built-in microphone so you can place and answer calls without lifting the handset.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 32 If you hear the intercept tone while programming, start over from the beginning. If you have an 8410D, you may be able to use the following softkey features with Abbreviated Dialing (Press Menu and then the softkey below the feature abbreviation.) • Program (labeled Prog) — You can program a telephone number, extension, or feature access code on an AD button. • Pause (labeled Pause) — A 1.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 33 To program/reprogram an AD button 1 On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to program Note: Each AD button will hold one complete phone number or feature access code. 2 Pick up the handset [dial tone] Note: If you are using the built-in speakerphone, you must either press a call appearance button or press Speaker before you begin Step 3.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 34 Notes: If the programmed number is associated with a list, it can be up to 24 digits. If the stored number is NOT associated with a list (that is, an Automatic Dialing button), it can be up to 16 digits. See your system manager if you need help.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 35 To program/reprogram an outside number, extension, or feature access code into a personal list 1 On a separate sheet of paper, write down the outside numbers, extensions, and/or feature access codes you want to program as items on your personal lists(s). Note: Each phone number or feature access code is stored as a separate item.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 36 6 Dial the number you want to store (up to 24 digits) Note: If your 8410 has a display, you may be able to use the softkeys to add special functions such as Pause, Mark, or Wait into the telephone number programmed on the AD button. If you are programming an outside number, be sure to include a trunk code, if applicable.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 37 To place a call using an AD list button or code 1 Press Pers List or Grp List or Sys List or Dial the appropriate AD List code: • List 1 __________ • List 2 __________ • List 3 __________ [dial tone] Note: An Enhcd List may also be available; see your system manager. 2 Dial the desired list item (1, 2, 3...
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 38 To automatically place another call to an extension that was busy, did not answer, or returned call waiting ringback tone 1 If you are using an 8410 with a display, press Menu and then press the softkey below AutCB during the call attempt If your 8410 does not have a display or if AutCB is not available on your display, press AutoCallBk during call attempt Note: If you send your calls to coverage after activa
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 39 To cancel Automatic Callback 1 If you are using an 8410 with a display, press Menu and then press the softkey below AutCB again (while on-hook) If your 8410 does not have a display or if AutCB is not available on your display, press AutoCallBk again (while on-hook) Bridging/Manual Exclusion You can access the Manual Exclusion feature with the softkeys only if your voice terminal has a display and if the feat
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 40 To answer a bridged call 1 Press the call appearance button of the bridged call Note: If your terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 41 Call Coverage/Consult You can access the Consult feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Cnslt, appears on the second line of one of the feature option screens.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 42 To use the Consult feature 1 Press Transfer [dial tone] to talk privately with a • Call is put on hold coworker after answering a redirected call 2 If you are using an 8410 with a display, press Menu and then press the softkey below Cnslt If your 8410 does not have a display or if Cnslt is not available on your display, press Consult [priority ring to coworker] or Dial coworker’s extension Note: You can privatel
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 43 Call Forwarding All Calls You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 44 Note: Some voice terminals have restrictions on where calls can be forwarded (see your system manager). 3 Hang up Note: You may hear a ring-ping tone from your voice terminal as each call is forwarded.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 45 Call Park You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CPark, appears on the second line of one of the feature option screens.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 46 To retrieve a parked call from any extension 1 Pick up the handset or press Speaker [dial tone] 2 Dial the Call Park Answer Back access code _________ _ [confirmation tone] 3 Dial the extension where the call is parked [confirmation tone] • If returning to a call parked at your voice terminal, dial your own extension Note: If you receive intercept tone, the parked call has been disconnected or retrieved
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 47 Call Pickup You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CPkUp, appears on the second line of one of the feature option screens.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 48 Conference ✔ To add another party to a 1 Press Conf [dial tone] call (for a total of up to six • Present call is put on hold, and you are given a parties) new call appearance; all other parties remain connected to each other 2 Dial the number of the new party and wait for an answer Note: You can privately discuss the call with the new party at this time; if no answer or busy, press the call appearance button
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 49 To add a call you’ve put on 1 Press Conf [dial tone] hold to another call you’re • Held call light continues to flutter; connected to the light next to the current call also flutters • You are given a new call appearance 2 Press the call appearance button of the call on hold (first call) 3 Press • Conf again All parties are now connected To drop the last party 1 Press Drop added to a conference call • Las
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 50 Drop ✔ To disconnect from a 1 Press Drop [dial tone] normal call and obtain Note: If you press Drop during a conference call, dial tone without hanging the last party added will be dropped, and you will up the handset remain connected to the other parties.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 51 Handset Volume To raise or lower the receive level volume of the handset ✔ 1 While handset is off-hook, press the Volume control button • To raise the volume, press the right half of the Volume control button labeled ; to lower the volume, press the left half of the Volume control button labeled • If your 8410 voice terminal has a display, it shows: HANDSET L>>>>> H (There are eight possible volume sett
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 52 Hold ✔ To put a call on hold while 1 Press Hold you answer another call, • Green light next to the held call flutters make a call, or perform some other task Note: If you put a conference call on hold, the other parties remain connected.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 53 Intercom (Automatic/Dial) You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, IAuto (for Automatic Intercom feature), or IDial (for the Dial Intercom feature) appears on the second line of one of the feature option screens.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 54 To dial a call to a member 1 If you are using an 8410 with a display, press Menu of your Dial Intercom and then press the softkey below IDial group (while off-hook) If your 8410 does not have a display or if IDial is not available on your display, press IcomDial xxx (while off-hook) [dial tone] • Green light goes on steadily 2 Dial the group member’s 1- or 2-digit code [ringback tone] • Special intercom ring
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 55 To answer any intercom call 1 Pick up the handset • You are connected to the call Note: If you are active on another call, first press Hold , then press the call appearance button with the flashing light. To return to the held call, press the call appearance button associated with the held call.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 56 Last Number Dialed You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Last, appears on the second line of one of the feature option screens.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 57 Leave Word Calling (LWC) You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, LWC, (for the Leave Word Calling feature) or CnLWC (for the Cancel Leave Word Calling feature), appears on the second line of one of the feature option screens.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 58 To leave a message without ringing an extension 1 If you are using an 8410 with a display, press Menu and then press the softkey below LWC (while on-hook or off-hook) If your 8410 does not have a display or if LWC is not available on your display, press LWC (while on-hook or off-hook) or Dial the Leave Word Calling access code _________ _ (while off-hook) [dial tone] 2 Dial the extension • [confirmation ton
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 59 To cancel a Leave Word Calling message Note: You cannot cancel a message left for an AUDIX subscriber.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 60 Mute ✔ Note: When you are talking on the handset, the Mute feature affects the microphone associated with the handset rather than the speakerphone. This feature has no effect on an external speakerphone attached to your voice terminal.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 61 Priority Calling You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, PCall, appears on the second line of one of the feature option screens.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 62 To change a regular call into a priority call (when you hear a call waiting ringback tone) 1 If you are using an 8410 with a display, press Menu and then press the softkey below PCall If your 8410 does not have a display or if PCall is not available on your display, press Priority 2 Wait for the called party to answer Note: If you still receive a call waiting ringback tone, wait a few minutes and try again.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 63 Reset Speakerphone Important: You can use this feature only if the Reset Spkr label appears under the Speaker button and if your voice terminal is set for the Speakerphone feature (as opposed to the Speaker feature). If you do not have a Shift button or the Reset Spkr label on your 8410, you do not need to activate this feature.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 64 When you first power up the 8410D voice terminal, the following display appears: PLEASE RESET SPKR. Begin To reset the 8410D speakerphone (when the voice terminal is first powered up) Cancel 1 Press the softkey below Begin to reset the speakerphone (Press the softkey below Cancel if you do not want to reset the speakerphone at this time.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 65 To adjust the speakerphone to the surrounding room acoustics Note: If you do not have a Shift button, it is not necessary to activate this feature. 1 While on-hook, press • Shift Red light next to Shift goes on steadily 2 Press Speaker • Red light next to Shift goes off • Red light next to Speaker blinks • You hear a series of tones as the speakerphone performs an acoustic test of the environment.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 66 Select Ring (and Ringer Volume) To select a personalized ringing pattern (for those 8410 voice terminals which have a Shift button) Note: For procedures on selecting a personalized ring for those 8410 voice terminals that have a Ring button, see the next page.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 67 4 When you hear the desired ringing pattern, press Shift again • Your new ringing pattern is set • If you have an 8410D, you hear confirmation tone (two rising tones) • Red light next to Shift goes off Note: If you receive a call, go off-hook, or lose power during selection, the process is interrupted and you must start again.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 68 2 Cycle through the ringing patterns by pressing (and then releasing) Ring • Red light next to Ring continues to wink • If your 8410 has a display, it shows the number of the ringing pattern you have selected Note: If you are using a display set, you can also Prev ) to cycle through all eight press Next or ringing patterns 3 If you want to save the ringing pattern currently being played, do not press Ring a
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 69 1 To raise the volume, press the right half of the To adjust the ringer Volume control button labeled ; volume if necessary to lower the volume, press the left half of the (handset and speaker are Volume control button labeled not active, or handset and ringer are both active) • If you have a display, it shows: RINGER L>>>>> H (There are eight possible volume settings.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 70 To send all calls (except priority calls) immediately to coverage (If your system manager has provided a coverage path for your extension) 1 If you are using an 8410 with a display, press Menu and then press the softkey below SAC (while on-hook) If your 8410 does not have a display or if SAC is not available on your display, press Send Calls (while on-hook) or Dial the Send All Calls access code __________ (w
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 71 Speaker Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. Check with your system manager to see if you can use either of these two features. Use the following procedures if your voice terminal is set for the Speaker (listen-only) feature.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 72 Note: In order for the other party to hear you, you must speak through the handset. • If you have a display, it shows: SPEAKER L>>>>> H (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 73 To mute the microphone 1 Press Mute associated with the • Red light goes on and the other party cannot hear handset so the other party you cannot hear you 2 Press Mute again to resume talking to the other party through the handset • To activate the speaker while using the handset To end a call (while the handset is on-hook and only the speaker is active) Speakerphone Red light goes off and the other party ca
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 74 Note: If you are uncertain whether your voice terminal is set for the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature, check with your system manager. Use the following procedures if your voice terminal is set for the Speakerphone (speak and listen) feature.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 75 • If you have a display, it shows: SPEAKER L>>>>> H (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.) Note: The Volume control does not affect an external speakerphone attached to your voice terminal.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 76 2 Press • To change from the speakerphone to the handset To change from the handset to the speakerphone Mute again to resume talking to the other party Red light goes off and the other party can hear you again Pick up the handset and talk • Red light next to Speaker goes off 1 Press • Speaker Red light next to Speaker goes on 2 Hang up the handset To end a call 1 Press • Speaker again to hang up
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 77 Test To test the lights and the display on your voice terminal ✔ 1 While on-hook or off-hook, press and hold • Test Green light next to Test goes on Note: If the green light next to Test flashes rather than goes on steadily, it means that the voice terminal is not communicating with the DEFINITY switch or with System 75. In such a case, see your system manager.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 78 Transfer ✔ To send the present call to 1 Press Transfer [dial tone] another extension or • Present call is put on hold, and the green light outside number next to the held call flutters • You are given a new call appearance 2 Dial the number that the call is to be transferred to [ringback tone] • Remain on the line and announce the call; if there is no answer or the line is busy, return to the held call by
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 79 Display Feature Procedures This section includes the procedures for seven display features you may use with the 8410 voice terminal equipped with a display. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 12 softkey features.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 80 When a call is received from another extension, the caller’s name is shown; when a call is received from outside, “OUTSIDE CALL” or a trunk identifier is shown. The display remains in Normal (call-handling) Mode until you activate one of the other display or softkey features. After using any of these features, return to Normal (call-handling) Mode by pressing Exit .
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 81 Directory You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Dir, appears on the second line of one of the feature option screens.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 82 To place a call to the name shown on the display 1 Pick up the handset 2 While the name is shown, press Call Disp (if available) or, if you do not have Call Disp on your set, press Exit and then dial the number using the dial pad 3 You can also leave your handset on-hook. The speakerphone will turn on automatically when you press Call Disp . Note: You can also leave your handset on-hook.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 83 Exit (Normal) To exit any display feature and return to Normal (call-handling) Mode display ✔ 1 Press • Exit Display will show call information for the active call appearance Inspect You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Inspt, appears on the second line of one of the feature option screens.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 84 To see who’s on hold while on a call 1 Press Menu and then press the softkey below Inspt or, if Inspt is not available on your display, press Inspect 2 Press the call appearance button of the held call • Information is shown on the display screen; you remain connected to the present call 3 To return to the held call, press Exit appearance button of the held call and the call
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 85 Message Retrieval To see your messages when your Message light is on (while on-hook, off-hook, or on a call) 1 Press Msg Rtrv 2 Press Next Msg To return a call to the message sender 1 Pick up the handset to see the first message (and then for each following message) 2 Press Call Disp while any part of the message is shown Note: You can also leave your handset on-hook.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 86 Note: You must first be designated as a systemwide message retriever by your system manager.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 87 Normal (Exit) To exit any display feature and return to Normal (call-handling) mode display ✔ 1 Press • Exit Display will show call information for the active call appearance Stored Number You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, View, appears on the second line of one of the feature option screens.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 88 To see the number stored as a list item 1 Press Menu and then press the softkey below View or Press Stored 2 Press the selected Pers List or Grp List or Sys List or Dial the appropriate AD List code: • List 1 __________ • List 2 __________ • List 3 __________ Note: An Enhcd List may also be available; see your system manager. 3 Dial the selected list item (1, 2, 3...
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 89 To see the number you last dialed 1 Press Menu and then press the softkey below View or, if View is not available on your display, press Stored 2 Press the softkey below Last or, if Last is not available on your display, press LastDialed or Dial the Last Number Dialed code __________ Time/Date You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbre
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 90 Timer You can access this feature with the softkeys only if your voice terminal has a display and if the feature name, Timer, appears on the second line of one of the feature option screens.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 91 Tones and Their Meaning Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones • 1 ring — A call from another extension. • 2 rings — A call from outside or from the attendant. • 3 rings — A priority call from another extension, or from an Automatic Callback call you placed.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 92 • call waiting ringback tone — A ringback tone with a lower-pitched signal at the end; indicates the extension called is busy, and the called party has been given a call waiting tone. • confirmation tone — Three short bursts of tone; indicates a feature activation or cancellation has been accepted. When you have finished selecting a ringing pattern for your voice terminal, you hear two rising tones.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 93 Troubleshooting Problem A feature doesn’t work as noted in this guide. Solution 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use the feature. 3 Check with your system manager to be sure this feature is administered on your voice terminal.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 94 Problem There’s no dial tone. Solution 1 Check with your system manager to be sure your voice terminal is administered correctly. 2 Make sure the handset and line cords at your voice terminal are securely connected at both ends. 3 Press Test .
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 95 Problem The telephone doesn’t ring. Solution 1 Make sure the ringer is turned on. 2 Set the ringer volume to a higher level. 3 Place a test call from another extension to your extension. 4 Check the line cord to make certain it is securely connected at both ends. 5 If there is still a problem, see your system manager. The lights do not go on next to the buttons.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 96 System 75 Version Notes If you have Version 1 or 2 of System 75, some features may work a little differently than noted in this guide. The following list explains the slight differences in these procedures. Note: If you are uncertain what version of the System 75 software your business is using, check with your system manager.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 97 Key Words to Know access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 98 DEFINITY Enterprise Communications Server (ECS), Release 5 The switch to which you may be connected. (Your voice terminal may be connected to a DEFINITY Generic 1 or Generic 3 or to System 75 instead.) The DEFINITY ECS, DEFINITY Generic 1 or Generic 3, and System 75 are communications systems which transmit and receive voice and data signals for all communications equipment in your network.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 99 group list One of the four types of Abbreviated Dialing lists; programmable by the controller of the list or the system manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item. handset The handheld part of the voice terminal which you pick up, talk into, and listen from. Also known as the receiver.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 100 reset the speakerphone Press Shift and then Speaker to perform an acoustic test of the surrounding environment and adjust the speakerphone for optimal performance. (At power-up, press the softkey below Begin to start the Reset Speakerphone feature.) Note: You can use the Reset Speakerphone feature only if Reset Spkr label appears under the Speaker button.
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 101 Generic 3, a DEFINITY Enterprise Communications Server (ECS), Release 5, or a System 75. system list One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains telephone numbers helpful to all system users, and stores each of those numbers as a 2-digit list item.
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DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 103 Quick Reference Lists FEATURE ACCESS CODES Feature Code ABBREVIATED DIALING List 1 Feature Code CALL PICKUP LAST NUMBER DIALED List 2 LEAVE WORD CALLING List 3 Cancel Program PRIORITY CALLING CALL FORWARDING ALL CALLS SEND ALL CALLS Cancel Cancel CALL PARK Answer Back
DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2 June 1997 Page 104 Abbreviated Dialing* Item No. Miscellaneous Personal List 1 Personal List 2 Personal List 3 Name Name Name Description Extension Message 1 Attendant 2 AUDIX 3 4 5 6 7 8 9 0 * You may have as many as 3 Personal Lists. On System 75 and DEFINITY G3V3 (and prior) switches, each list can have either 5 or 10 items. See your system manager.
