AT&T DEFINITY ® Communications System Generic 1 and Generic 3 ISDN 8510T Voice Terminal User's Guide
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Contents Your ISDN 8510T Voice Terminal 1 What the Features Do 5 Fixed (Button) Features 5 Display and Softkey Features 6 Switch Features 8 Fixed (Button) Features 9 Display and Softkey Features 10 Switch Features 11 Special Instructions 11 Conventions 11 Quick Reference Lists Abbreviated Dialing Automatic Callback Call Forwarding All Calls Call Park Call Pickup 12 13 14 15 15 16 Leave Word Calling Priority Calling Send All Calls Voice Message Retrieval 17 18 18 19 Tones and Their Me
Your ISDN 8510T Voice Terminal Before you begin using your ISDN 8510T voice terminal, familiarize yourself with the voice terminal features, lights, jacks, and other components available to you. To help you do this, Figures 1 and 2 show you the top and bottom views of the 8510T voice terminal.
The 8510T voice terminal components pictured in Figure 1, the top view, are described below and on the next page. For your convenience, they are listed alphabetically. Call appearance/feature buttons These 10 buttons are devoted either to handling incoming and outgoing calls (call appearances) and are labeled with the exchange (numbers) and extension number or they can be used as feature buttons to access voice features such as Call Forward or Send All Calls; these are labeled with the feature name.
Mute button For turning off (and then back on again) the microphone of the handset or the speakerphone so the other person on the call cannot hear you. Redial button For automatically redialing the last number that you dialed from the dial pad. Softkeys The 4 buttons located below the display and labeled with arrows ( [ ▲ ] ), correspond to words on the display screen.
Kickstand Routing channel Handset jack Line jack Adjunct jack FCC Warning label Bar Code label Figure 2. 8510T Voice Terminal (Bottom View With Kickstand) The various components which appear on the bottom of the 8510T voice terminal are shown in Figure 2 and listed and explained below. Adjunct jack Used for connecting an external speakerphone, a headset adaptor, or other adjunct equipment. The jack is labeled “ADJUNCT.” WARNING: Do not insert the handset cord into the “ADJUNCT” jack.
What the Features Do Here are brief descriptions of the features which you can use with an ISDN 8510T voice terminal connected to a DEFINITY Communications System Generic 1 or Generic 3. The following descriptions include what each one does and how you might want to use it. The features in this section are divided into 3 main categories: Fixed (Button) Features, Display and Softkey Features, and Switch Features. Only procedures for the last type, Switch Features, are provided in this book.
Message Retrieval Your Message light goes on to let you know that a caller has left a message. Follow your System’s message retrieval procedures to get your message. Mute Turns off the microphone associated with the handset or the speakerphone, whichever is currently active. Use when you want to confer with someone in the room with you, but you do not want the other party on the call to hear your conversation. (You are still able to hear the person on the call.
Lock Allows you to lock your Directory so that no one can make unauthorized changes in it; lock your Call Log so that no one else can view your Call Log entries; lock all of the softkeys so that no one can view or change any of the features accessed by the softkeys. Number of Names (on a Directory Page) Allows you to view either 4 names or 3 names + Quit on the second line of an individual Directory page.
Switch Features Abbreviated Dialing Allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial voice terminal number, an extension number, or a trunk or feature code. There are 4 possible types of lists— personal, group, system, and enhanced—and you can have a total of 3 out of the 4 possible lists (see your System Manager for details).
Fixed (Button) Features For procedures for all of the Fixed (Button) Features described in What the Features Do (such as Conference, Drop, Hold, and Transfer), refer to the AT&T DEFINITY Communications System ISDN 8510T Voice Terminal User’s Manual, 555-021-736, shipped in the box with the voice terminal. You can also order this user’s manual from the Customer Information Center (CIC) in Indianapolis, IN. The address and telephone number of CIC appear in the front of this user’s guide.
Display and Softkey Features For procedures for all of the Display and Softkey Features described in What the Features Do (such as Call Log, Directory, and Self-Test), refer to the following two books: ● ● The AT&T DEFINITY Communications System ISDN 8510T Voice Terminal User’s Manual, 555-021-736. This manual is shipped in the box with the voice terminal. The AT&T DEFINITY Communications System ISDN 8510T Voice Terminal Quick Reference Guide, 555-021-735.
Switch Features Since your 8510T voice terminal is connected to a DEFINITY Communications System Generic 1 or Generic 3, you may be able to use some of the following features. Check with your System Manager to see which of these features have been assigned to your voice terminal. Special Instructions Before you use these procedures for the first time, read the general directions below for using the many features of DEFINITY Generic 1 and Generic 3. Your System Manager can supply the information required.
[ Feature ] Each of these boxes represents a button that has a feature assigned to it. The button is labeled with the feature name. [handset tone] The tone that appears in brackets after a step indicates what you should hear from your handset (or the speakerphone, if appropriate) after successfully performing that step. For a list of tones and their meanings, see the section titled Tones and Their Meanings. Quick Reference Lists At the end of this booklet is a set of quick reference lists.
Abbreviated Dialing To program or reprogram an outside number, extension, or feature code into a personal list 1 On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to program as items on your personal list(s) (see example to the left) Note: Each telephone number or feature code is stored as a separate list item.
To place a call using a personal, group, system, or enhanced list 1 Dial appropriate Abbreviated Dialing List code: ● List 1 ● List 2 ● List 3 [dial tone] 2 Dial desired list item (1, 2, 3...) Stored number is automatically dialed ● Automatic Callback To automatically place another call to an extension that was busy or did not answer 1 Press [ Auto Callback ] during call attempt [confirmation dial tone] ● Green light goes on steadily until callback is completed or canceled.
Call Forwarding All Calls To temporarily redirect all calls to an extension or outside number of your choice 1 Press [ Call Forward ] or Dial Call Forward code [dial tone] Note: If you have console permission, you may next dial the extension number whose calls are to be forwarded. 2 Dial extension or number where calls will be sent [confirmation tone] Note: Some voice terminals may have restrictions on where calls can be forwarded (see your System Manager).
To retrieve parked call from any extension 1 Dial Answer Back code [dial tone] 2 Dial extension where call is parked [confirmation tone] Note: If you receive intercept tone, parked call has been disconnected or retrieved by someone else.
Leave Word Calling To leave a message after dialing an extension (when your call is not answered, you hear coverage or busy tone, or you have been put on hold) 1 To leave a message without ringing an extension 1 Press [ LWC ] before hanging up your handset [confirmation tone] ● Message light goes on at called voice terminal Note: If reorder tone is heard, message is not stored; try again.
Priority Calling To place a priority call 1 Press [ Priority ] or Dial Priority Calling code [dial tone] 2 Dial extension 3 Wait for called party to answer Send All Calls To send all incoming calls (except priority calls) immediately to coverage 1 Press [ Send All Calls ] or Dial Send All Calls code [confirmation tone] Note: You may hear a ring-ping tone from your voice terminal as each call is sent to coverage.
Voice Message Retrieval To retrieve your voice messages when your Message light is on 1 Dial Voice Message Retrieval code [dial tone] 2 Press [ # ] [voice prompting] Note: Do not press [ # ] if calling from someone else’s extension; instead, dial your own extension and your security code, if required.
Tones and Their Meanings Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset (receiver) or speakerphone. Ringing Tones ● 1 ring —A call from another extension. ● 2 rings —A call from outside or from the attendant. ● ● 3 rings —A priority call from another extension, or from an Automatic Callback call you placed.
Key Words to Know activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages. coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal.
group list One of the 4 types of Abbreviated Dialing lists; programmable only by the System Manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item. handset The handheld part of the voice terminal that you pick up, talk into, and listen from. Also known as the receiver. party A person who places or receives a call. personal list One of the 4 types of Abbreviated Dialing lists; programmable by the System Manager or by you, the user.
System Manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network. trunk A telecommunications channel between your DEFINITY Generic 1 or Generic 3 and the local or long distance calling network. Trunks of the same kind connecting to the same end points are assigned to the same trunk group. trunk code A dial code of 1, 2, or 3 digits that you dial to access a trunk group to place an outside call.
Quick Reference Lists Feature Codes Feature ABBREVIATED Code DIALING Feature Code CALL PARK List 1 Answer Back List 2 CALL PICKUP List 3 LEAVE WORD CALLING Program Cancel AUTOMATIC CALLBACK PRIORITY CALLING Cancel SEND ALL CALLS CALL FORWARDING ALL CALLS Cancel Cancel VOICE MESSAGE RETRIEVAL Coverage
Abbreviated Dialing* Trunk Codes Description Code Personal List 1 Item No.
AT&T 555-230-748 Issue 1, October 1992 Graphics© AT&T 1988