User's Manual

Call Vectoring Commands
A-68 Issue 4 September 1995
BCMS Interactions
The total number of calls to the VDN that are queued via the command and then
answered by an agent within a specified time period is tracked as ‘‘NUM ANS’’ in
the VDN Report. The average time that calls spend in a vector before being
connected via the command as an ACD call to an agent is tracked as ‘‘AVG TIME
TO CONNECT’’ in the same report.