Technical information

Contents
Issue 7 June 2001 iii
1 About This Document 1-1
 Scope of this Handbook 1-1
 Reason for Reissue 1-3
 Intended Audience 1-3
 How this Guide is Organized 1-4
 Avaya’s Statement of Direction 1-5
 Avaya/Customer Security
Roles and Responsibilities 1-7
Avaya’s Roles and Responsibilities 1-8
Customer Roles and Responsibilities 1-8
 Avaya Security Offerings 1-9
 Avaya Toll Fraud Crisis Intervention 1-10
Helplines 1-11
 Related Documentation 1-11
2 Introduction 2-1
 Background 2-1
 Who is the Enemy? 2-2
Hackers and Phreakers 2-2
Call Sell Operations 2-2
Drug Dealers 2-3
 What is in a Loss? 2-3
Cost of the Phone Bill 2-3
Lost Revenue 2-3
Expenses 2-3
 Known Toll Fraud Activity 2-4
3 Security Risks 3-1
 Overview 3-1
 Remote Access 3-2