User's manual E5827 5.
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important safety instructions on pages 55-57 of this manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268. Model # E5827 Product name: 5.
You must install and charge the battery before using the telephone. STOP! See page 7 for easy instructions. For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268.
User's manual E5827 5.8 GHz corded/cordless telephone/answering system with caller ID/ call waiting Table of contents Getting started Answering system operation Quick reference guide......................2 Parts checklist......................................4 Telephone base installation..........5 Battery installation & charging....7 Wall mounting......................................8 Belt clip & optional headset..............9 Answering system operation..... 37 Day & time announcements..........
Getting started Quick reference guide Cordless handset SELECT DIR /VOLUME+ When phone is idle (not in use), press DIR to display directory entries (page 27). While entering letters in names, press to advance or press twice to enter space. While programming, press to change menu item or value (pages 10-12). During a call, press DIR to adjust listening volume. Press to store a programming option (pages 10-12), or to create a directory entry in memory (page 25).
Getting started Quick reference guide Telephone base RINGER VOLUME: Adjust switch on side of base (off, low, high). (page 14) CONTRAST: Press to adjust • screen contrast. • • • • • INTERCOM/CID DEL: Press to delete displayed caller ID entry (page 34). While phone is idle, press to page handset (page 19), or press and hold to delete all caller ID entries (page 35). • MENU: Press to customize the telephone’s operation (page 13).
Getting started Parts checklist Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Check to make sure the telephone package includes the following. The model number of your telephone can be found on the label located on the bottom of the telephone base. User's manual E5827 5.
Getting started Telephone base installation Choose a central location close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or mounted on a standard wall plate. For optimum range and better reception, place the telephone base in a high and open location.
Getting started Telephone base installation 1. Plug the small end of the larger power adapter into the power jack at the bottom of the telephone base. 3. Route cords through 2. Plug one end of the slots. telephone line cord into the telephone jack at the bottom of the telephone base. DSL filter (Optional for DSL users, see number four in the note section, below.) Telephone line cord 4. Plug the large end of 5.
Getting started Battery installation & charging After installing the battery, you may be able to make or receive short calls. For best performance, place the handset in charger to charge for 16 hours before use. You can keep the battery charged by returning the handset to the charger after use. When the battery is fully depleted, a recharge takes about 12 hours. The average talk time on a fully charged battery is about five hours, and the standby time is approximately six days.
Getting started Wall mounting The telephone base can be installed on any standard wall-phone outlet as shown below. Choose a location away from electronic equipment such as personal computers, computer routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture. 1. Connect the telephone line cord and power adapter to the jacks on the bottom of the telephone base. 2. Grasp and squeeze to open hinged wall mount, then rotate wall mount and lock in place. 3.
Getting started Belt clip & optional headsett Install belt clip as shown below (if desired). To release belt clip from handset, lift one side of the belt clip out of the notch. Snap belt clip into notches on both sides of handset. For hands-free telephone conversations, use any industry standard 2.5 mm headset (purchased separately). For best results, use an AT&T 2.5 mm head- set. To order an AT&T 2.5 mm headset, visit our website at www.telephones.att.com or call 1 (800) 222-3111.
Telephone operation Handset settings You can change settings to program how the cordless handset works. • Press MENU/CHAN, then use the CID/-VOLUME or DIR /VOLUME+ buttons to scroll to the feature you want to change. Press SELECT to select the displayed item. • Press OFF/CLEAR anytime to cancel an operation and exit the menu display. Follow the steps below to program the cordless handset. To stop anytime, press OFF/CLEAR. If the telephone rings, programming stops automatically so you can answer the call.
Telephone operation Handset settings Set handset date and time The handset displays the date and time when idle. You can set the time manually, or you can allow it to be set automatically with incoming caller ID information. The time will be set automatically only if you subscribe to caller ID service provided by your local telephone company (page 29). • Press MENU/CHAN to begin programming. • Press CID/-VOLUME or DIR /VOLUME+ until the screen displays DATE/TIME. Press SELECT to confirm.
Telephone operation Handset settings Selectable handset ringer melodies This feature allows you to choose one of four ringing tones (1-4) or turn the ringer off. Use the CID/-VOLUME or DIR /VOLUME+ button to hear an example of each ringer tone, then press SELECT to select the one you prefer. • Press MENU/CHAN to begin programming. • Press CID/-VOLUME or DIR /VOLUME+ until the screen displays RINGER: and setting. • Press SELECT to change current setting.
Telephone operation Base settings You can change settings to program how the telephone base works. Follow the steps below to program the telephone base. To stop at any time, press CLEAR. If the telephone rings, programming stops automatically so you can answer the call. Telephone base language At this menu you can select the language used in all menus and screen displays. LANGUAGE • Press MENU to begin programming. • Press CID or DIR LANGUAGE.
Telephone operation Base settings Base ringer volume The base ringer volume can be set to OFF, LOW, or HI, by adjusting the switch on the left side of the telephone base. This switch affects only the telephone base ringer volume, the handset ringer volume remains unchanged. Contrast adjustment (telephone base only) There are four levels of contrast on the screen of the telephone base which can be adjusted to suit different viewing angles for both desktop use or wall mounting.
Telephone operation Basic cordless handset operation Making and answering calls To answer an incoming call, press PHONE/FLASH (or any key except OFF/CLEAR, CID/-VOLUME or DIR /VOLUME+). If you have caller ID service, the caller’s number and name will appear on the display screen after the first or second ring (see page 29 for caller ID features and options). To make a call, press PHONE/FLASH, then dial a number. Press OFF/CLEAR or place in charger to hang up.
Telephone operation Basic base operation Making and answering calls Lift corded handset, or press SPEAKER SPEAKER 12345678901 00:09 To answer a call, lift the corded handset, or press SPEAKER. If you have caller ID service, the caller’s number and name will appear on the display screen after the first ring (see page 29 for caller ID features and options). To make a call, lift the corded handset, (or press SPEAKER) then dial a number. To preview numbers before dialing, first enter telephone number.
Telephone operation Options while on calls To adjust volume Volume Flash Press CID/-VOLUME or DIR /VOLUME+ buttons on the cordless handset or the VOLUME button on the telephone base to adjust listening volume. Call waiting If you subscribe to a call waiting service with your local telephone service provider, you will hear a beep if someone calls while you are already on a call. Press PHONE/FLASH on the cordless handset or FLASH on the base to put your current call on hold and take the new call.
Telephone operation Options while on calls Channel (cordless handset only) SCANNING... If a call is noisy, unclear or if words fade out, press MENU/CHAN on the cordless handset to scan for a better communication channel between the handset and the telephone base. Temporary tone dialing If you have dial pulse (rotary) service, you can switch to touch tone dialing during a call by pressing TONE . This can be useful if you need to send tone signals for access to answering systems or long-distance services.
Telephone operation Intercom calls Intercom calls You can use the intercom feature to have conversations between the handset and the telephone base. Press the INT/DELETE button on the cordless handset or INTERCOM/CID DEL on the telephone base. To answer an intercom page on a cordless handset, press INT/DELETE. At the telephone base, lift the handset or press INTERCOM/CID DEL. Press INT/DELETE to page the telephone base. To end an intercom call on a cordless handset, press OFF/CLEAR.
Telephone operation Intercom calls Intercom calls During a telephone conversation, you can intercom with the telephone base from a cordless handset, or to a cordless handset from the telephone base. To intercom a call from a cordless handset to the telephone base: NOTES: 1. You also can press HOLD before starting to move the call. 2.
Telephone operation Intercom calls Intercom calls To intercom a call from the telephone base to the cordless handset: NOTE: Before the intercom call is answered, the person who originated the PAGE can press PHONE/FLASH on the cordless handset, or press SPEAKER or lift the corded handset in the telephone base, to cancel the page and resume the outside call. • Press HOLD (if you are on the base speakerphone, this step is optional since the outside call will automatically be put on HOLD).
Directories Directories (handset and base) PAT WILLIAMS 5551234 There are two separate directories, one on the cordless handset and one on the telephone base. Each directory can store up to 30 entries. Each entry can contain a number up to 24 digits, and a name up to 15 letters. A convenient search feature can help you find and dial numbers quickly (page 27). The procedure for entering, editing and dialing directory entries is the same for both the cordless handset and the telephone base (pages 25-26).
Directories NOTE: The speed dial feature occupies up to nine of the thirty memory locations in the directory. For example, if there are only five speed dial entries, then up to 25 entries can be stored in the directory. If there are already 30 entries in the directory, no new directory and speed dial entries can be stored in memory until some of the existing ones are deleted. 1.
Directories Speed dialing (cordless handset only) To call a speed dial number 1. DIR DIRECTORY 2. 3. To use speed dialing, press and hold a dial pad button (1-9). When you see the number and name stored in that speed-dial location, press PHONE/FLASH to dial. To edit or delete a speed dial number Press and hold a dial pad button (1-9) to display the entry you want. Press SELECT, then press CID/-VOLUME or DIR /VOLUME+ until the option you want is displayed (page 28).
Directories New directory entries NOTE: If all memory locations are in use, an error tone will sound when you attempt to enter a number. This means the memory is full, and you will not be able to store a new number until you delete an existing one. 1. MENU/CHAN DIRECTORY 2. SELECT ENTER NAME To create a directory entry • Press MENU/CHAN to begin programming. • Press SELECT. • Enter a name (up to 15 characters), then press SELECT (see page 25 for instructions).
Directories 1 SELECT ENTER NUMBER New directory entries Use the dial pad to enter up to 24 digits. When the number is complete, press SELECT. Options while entering numbers: 2 PAT WILLIAMS 5551234 3 SELECT • Use DIR to advance to the next space to the right, or use CID then INT/DELETE on cordless handset or INTERCOM/CID DEL on base to delete a mistake. • Press REDIAL/PAUSE to enter a four-second dialing pause. A P will be inserted.
1 Directories DIR DIRECTORY 2 DIR Directory search Follow the steps on the left to browse through the directory, or search to find a specific entry. You can press OFF/CLEAR on the cordless handset (or CLEAR at the base) anytime to exit the directory. PAT WILLIAMS 5551234 To browse through the directory To display first entry DIR BETH 5554321 To scroll name by name 5 JOHN 5550123 To search alphabetically To browse, press DIR then CID or DIR scroll through all entries one by one.
1 Directories DIR DIRECTORY 2 DIR ADRM 5551234 3 SELECT SPEED EDIT ERASE 5551234 DIR SPEED EDIT ERASE 5551234 DIR SPEED EDIT ERASE 5551234 Press SELECT to choose blinking option on the handset. NOTES: 1. Screens shown above are displayed on the cordless handset. The telephone base display is slightly different, but the procedure is the same. 2. See Page 27 for instructions on dialing a directory entry from the base.
Caller ID summary CHRISTINE SMITH 908-555-0100 10:08AM 02/14 Information about caller ID with call waiting This product has a caller ID function with call waiting feature which works only with service from your local telephone company. Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, even when on another call. It may be necessary to change your telephone service in order to use this feature.
Caller ID operation Caller ID summary How caller ID works CHRISTINE SMITH * 908-555-0100 10:08AM 02/14 If you subscribe to caller ID service provided by your local telephone company, information about each caller will be displayed between the first and second ring. Appears when a caller has made two or more consecutive calls. Caller’s name Caller’s phone number CHRISTINE SMITH * 908-555-0100 02 10:08AM 02/14 Time of call Date of call NOTES: 1.
Caller ID operation Caller ID summary There are also occasions when other information or no information is displayed for various reasons: On-screen message Reason PRIVATE NAME CHRISTINE SMITH 908-555-0100 Caller prefers to remain anonymous. PRIVATE CALLER Caller name and telephone number not revealed at caller's request. 10:08AM UNKNOWN NAME Your local telephone company is unable to determine the caller's name.
Caller ID operation Caller ID memory Memory capacity NOTES: 1. The call summary on the cordless handset and telephone base are not shared. Actions taken on one will not affect the other. 2. Only the cordless handset will show the order of the calls in the call summary. The telephone base and each cordless handset has its own directory, each can store up to 30 caller ID records.
Caller ID operation Caller ID memory Dialing from the call summary • Press CID on the telephone base or on the cordless handset to activate the call summary. • Press CID or DIR on the telephone base or on the cordless handset to scroll to the desired number to be dialed. • Press DISP DIAL below the screen on the telephone base or press PHONE/FLASH on the cordless handset to contact the person whose name is displayed on the screen.
Caller ID operation Caller ID memory • Press SELECT to edit the telephone number. You can make any changes to the number by using the CID then INTERCOM/CID DEL on the telephone base and INT/DELETE on the cordless handset to erase characters, or using the dial pad to enter new ones (see pages 25-26 for instructions). • To choose to assign a distinctive ring to an entry, press SELECT. Press CID or DIR to choose Y (for yes) or N (for no).
Caller ID operation Caller ID memory Deleting all caller ID records • Press and hold INT/DELETE on the cordless handset or INTERCOM/CID DEL on the telephone base for two seconds or longer to clear all entries in the call summary. • A message appears on the screen asking you to confirm that you want to delete all entries in the call summary.
Caller ID operation Call waiting If you have subscribed to call waiting service from your local telephone company, you will hear a beep if there is an incoming call while you are already on the phone. The telephone number of the new incoming call will also be displayed on the screen. • Press PHONE/FLASH on the cordless handset or FLASH on the telephone base to put your current call on hold and take the new call.
Answering system operation 16 Message counter Number of messages (or during playback, message number currently playing) Message capacity The answering system can record up to 95 messages, depending on the length of each message. Individual messages can be up to four minutes long, and total maximum recording time is 15 minutes. Messages will remain available for replay until you delete them.
Answering system operation Day & time announcements 16 To set day and time Before playing each message, the answering system announces the day and time the message was received. 1. Press CLOCK The system will announce the current clock setting, then announces "To set the clock, press CLOCK." Before using the answering system, follow the steps on the left to set the day and time so messages are dated correctly.
Answering system operation 16 Outgoing announcements Outgoing announcements are the messages callers hear when calls are answered by the answering system. Press to stop recording. Elapsed recording time (seconds). 1. ANNC. “Announcement. Press PLAY or press RECORD.” 2. PLAY/STOP (Plays announcement previously recorded). - OR - The telephone is pre-programmed with an announcement. If the telephone is set up to record messages, it answers calls with “Hello. Please leave a message after the tone.
Answering system operation Changing feature options 16 1. SETUP Press until desired feature is heard (see list at right). 2. SKIP or REPEAT Press until desired selection is heard. 3. Menu features can be changed to program how the answering system operates. Press SETUP repeatedly to hear each feature. When you hear the feature you want to modify press SKIP or REPEAT then SETUP to change the setting. Press PLAY/STOP to confirm the setting and exit the menu.
Answering system operation Number of messages (or during playback, message number currently playing). Message playback Press PLAY/STOP to hear messages. The system announces the number of messages, then begins playback. If you have new messages waiting, you will hear only the new messages (oldest first). If there are no new messages, the system will playback all messages (oldest first). 16 Press PLAY/STOP to begin or end message playback. 1.
Answering system operation 16 Recording & playing memos Elapsed recording time (seconds). 1. Press to stop recording. RECORD “Record after the tone. Press STOP w h e n yo u a re done.” 2. Speak into microphone. Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else if other members of your household are using the answering system.
Answering system operation 16 Message counter Message counter displays The message counter usually displays the total number of memos and incoming messages. See the list below for explanations of other displays in this counter. Message counter displays 0 No messages. 1-95 Number of messages/memos, or message number currently playing (flashes when there are new messages). 10-99 Current remote access code while setting (page 40).
Answering system operation Answering system mode The answering system’s default factory setting is ON in order to answer and record messages. You can turn the answering system off, which disables the answering system from answering calls or recording incoming messages. 1. ANSWER ON until the system announces “Calls will not be answered.” 2. "Beep" The system has been turned off. - OR - 1. Press ANSWER ON until you hear “Calls will not be answered” and a confirmation beep.
Answering system operation Remote access 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the two-digit remote access code (19 unless you have changed it). 3. 4. Enter remote commands (see list at right). Hang up to end the call and save all undeleted messages. A two-digit security code is required to access your answering system from any touch-tone telephone. This code is 19 by default, see Changing feature options (page 40) to change it.
Appendix Display screen messages Screen display messages CONNECTING . . . CONNECTING... The handset is waiting for a dial tone. ** RINGING ** There is a call coming in. ** PAGING ** An intercom call has been initiated. The handset locator has been activated (handset beeps to help you locate it). NEEDS RECHARGING Handset battery is depleted. Place handset in charger to charge the battery. BATTERY LOW Handset battery is low. Place handset in charger to charge the battery.
Appendix Indicator lights & alert tones Alert tones “Beep-Beep...Beep-Beep...” Handset battery is low. Place (Double beep every five handset in charger to charge the seconds) battery. “Beep-Beep-Beep-BeepBeep” (five quick beeps) Error tone (current operation has been unsuccessful; try again). “Beeeeeeeeep” (one long beep) Confirmation tone (current operation has been successfully completed). “Beep” (One beep every 10 seconds) Message alert at the telephone base (there are new messages).
Appendix Troubleshooting If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones. att.com, or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268. My telephone does not work at all • Make sure the power cord is securely plugged in. • Make sure the battery is installed and charged correctly (page 7). • Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack.
Appendix Troubleshooting • If the other telephones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply). • Eliminate any background noise. Noise from a television, radio or other appliance may cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room in your home with less background noise.
Appendix Troubleshooting away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and cordless telephones. The batteries will not hold a charge • Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to its charger when not in use.
Appendix Troubleshooting same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply). • If you subscribe to DSL service and if you hear noise during conversations and/or your caller ID features are not functioning properly, install a DSL filter to the telephone line between the base telephone and the telephone line jack. Contact your DSL provider to obtain a DSL filter.
Appendix Troubleshooting • Other electronic products can cause interference with your cordless telephone. Try installing your telephone as far away as possible from electronic devices wireless routers, radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones. • Your line cord might be malfunctioning. Try installing a new line cord.
Appendix Troubleshooting T h e CHARGE light is off • Clean the cordless handset and charging contacts on the charger each month using a pencil eraser or cloth. • Make sure the power and line cords are plugged in correctly and securely. • Unplug the telephone’s electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. • Your telephone might be malfunctioning.
Appendix Troubleshooting System does not answer after correct number of rings • Make sure that the answering system is on (page 37). • If toll saver is activated, the number of rings changes to two when there are new messages waiting (page 40). • In some cases, the system may be affected by the ringing system used by the local telephone company. • If the memory is full or the answering system is off, the system will answer after 10 rings.
Appendix Important safety instructions This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Appendix Important safety instructions Especially About Cordless Telephones • Privacy: The same features that make a cordless phone convenient create some limitations. Telephone calls are transmitted between the telephone base and handset by radio waves, so there is a possibility that your cordless phone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix Important safety instructions • Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury. The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle Nickel-metal rechargeable batteries when taken out of service within the United States.
Appendix FCC Part 68 & ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
Appendix FCC Part 68 & ACTA If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please: • Remain on the line and briefly explain the reason for the call before hanging up. • Perform such activities in off-peak hours, such as early morning or late evening.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America call 1 (800) 222-3111 or visit www.telephones.att.com. In Canada dial 1 (866) 288-4268. 1.
Appendix Limited warranty 4.
Appendix Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b. Include “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and c. Provide your name, complete and correct mailing address, and telephone number. 7.
Appendix Technical specifications RF Frequency band (Handset to base) 5863.8MHz — 5872.5MHz RF frequency band (Base to Handset) 912.75MHz — 917.10MHz Channels 30 Modulation FM Operating temperature 32°F — 122°F 0°C – 50°C Telephone base voltage 104 — 129 Vrms (AC voltage, 60Hz) Telephone vase voltage DC9V @500mA (DC adapter output) Handset voltage DC3.1 — 4.3V @400mAh Charger voltage (AC adapter output) DC9V @150mA Replacement battery 3.
Appendix Index A Alert tones, 47 Answering calls, 15-16 Answering system, 37 announcements, 39 memos, 42 message playback, 41 remote access, 45 I Intercom calls, 19-21 Indicator lights, 47 L Last number redial, 15-16 M Making calls, 15-16 Memos, 42 Message playback, 41 Message counter displays, 43 Mute, 17 B Battery charging, 7 Battery installation, 7 Battery low, 7 Belt clip, 9 N Names, enter a name, 25 search for, 27 C Clearspeak™ speakerphone, 16 Call waiting, 17, 36 Caller ID, 29 Call summary, 32 d
Appendix Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone. Cut along dotted line Call your phone number, then enter your two-digit access code (preset to 19). Action Remote command Play all messages................... 1 Play new messages................ 2 Delete the message............... 3 Delete all old messages...... 33 Repeat a message.................. 4 Stop.............................................
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