User Guide
Welcome To Care That’s There Thank you for choosing AT&T EverThere. You’ll soon enjoy new freedom and a more independent way of life. This user guide provides key information about EverThere, including Important Safety Information. Please review it carefully and keep it nearby for reference. This user guide also contains your EverThere Customer Agreement. By opening, using, or registering AT&T EverThere, you accept that Agreement, which requires the use of arbitration.
Contents Welcome................................................................... 2 About EverThere.................................................... 4 What’s in the Box.................................................... 4 AT&T EverThere Overview................................... 4 Charger Overview................................................... 5 Important Safety Information............................. 5 Turning On and Off................................................ 6 Activation and Set Up...
About AT&T EverThere AT&T EverThere Overview AT&T EverThere is portable peace of mind— 24/7 connection and protection, wherever you are, whenever you need it. With AT&T EverThere, help is just a button push away, in the home or on the go. 1. Cellular Indicator AT&T EverThere uses sophisticated fall detection technology that is fast, accurate, and reliable. In the event of a fall, you are put in contact with our Care Center, who will notify appropriate responders, as well as your loved ones.
Charger Overview dense urban areas can make it difficult for satellites and cell phone towers to locate your exact location. In an emergency, please provide the Care Center with as much information as possible about your location. 1. Power Port 2. Power Cord 1. Power port is where the low voltage barrel connector of the power cord connects to the charger ! ! 1.
! o not modify AT&T EverThere in any D way. Activation and Set Up ! o not dismantle AT&T EverThere at D any time, as this will void the warranty. ÂStep  1: Activate and Set Up AT&T EverThere ! T&T EverThere is not ready for use A until it is activated. 1. Plug the small round end of the power cord into the power port located in the back of the charger. Plug the large end of the power cord into a standard wall outlet.
press and hold the call button down to connect to the Care Center now.” 1. Press and hold the call button until AT&T EverThere initiates the call. AT&T EverThere can remain in the charger during the call to the Care Center. 1. Listen for the audio message: “Calling the Care Center now. Please hold the device and position the microphone near your mouth to complete your call.” 1. When you complete the call with the Care Center, AT&T EverThere will be set up. ÂStep  2: Charge AT&T EverThere 1.
• When the cellular indicator is red, AT&T EverThere has no signal. Move to an area where you get a cellular signal. AT&T EverThere will not function properly without an adequate cellular signal. Indicator Green Strength* Strong Amber Moderate Red No signal *A cellular signal may not be available in all areas ! Important: AT&T EverThere requires an adequate cellular signal to function properly. Check with the Care Center for known coverage limitations.
Audio Messages AT&T EverThere will deliver an alert tone and the following audio messages to notify you of system changes. Audio Message “Calling the Care Center now. Please hold the device and position the microphone near your mouth to complete your call.” “Ending your call now.” “Charge your AT&T EverThere NOW. Access to emergency help will be lostbattery critically low. Please place your AT&T EverThere in the charger now.
! I mportant: AT&T EverThere requires a vertical position with the call button facing away from the body to operate properly. Please review the Important Safety Information section in this user guide for more information.
AT&T EverThere Customer Agreement Welcome to AT&T EverThere! By opening, using, or registering an AT&T Mobile Personal Emergency Response System (“mPERS”) device or service, you agree to be bound by the terms of this Agreement. Please read the Agreement carefully.
This Agreement consists of the terms and conditions in the User Guide, located in Your device box and available on att.com, along with the terms and conditions in the Customer Service Summary and/or any rate plan or features brochures applicable to the services You have selected. 3. How are the Terms and Conditions of this Agreement Accepted by the Parties? The Agreement is contained within the device packaging, which has been shrinkwrapped.
yourself. We will repair or replace damaged Equipment as explained herein. If the Equipment becomes damaged due to Your intentional acts or negligence as reasonably determined by us, You will be responsible for paying for the repair or replacement of the Equipment. You agree that only AT&T or our agents may service the Equipment. The Services and Equipment use and include certain software and/or firmware (collectively, the “Software”).
You understand and agree that in conjunction with employee training, quality control and the provision of services, we may monitor and/or electronically record cellular transmissions related to the Services, as well as conversations with you or others.
THE EQUIPMENT AFTER ANY STORM, POWER OUTAGE, NETWORK OUTAGE, OR WHEN ANY CHANGES ARE MADE TO THE NETWORK, IN ORDER TO VERIFY THE CONTINUED FUNCTIONING OF THE EQUIPMENT. You are responsible for complying with any applicable requirements to test the Equipment, including notifying the local emergency responders, if applicable. You will immediately notify us if You are having any problems with the Equipment or the Services.
represent that You are not located in, under the control of, or a national or resident of a restricted country. 10. Commitment Term. Your Agreement begins when the Equipment is activated, operational, and communicates with AT&T’s monitoring center, and continues month-to-month or for an eleven-month term, depending on the plan purchased (“Term”). AT THE END OF THE TERM, THIS AGREEMENT WILL AUTOMATICALLY RENEW ON A MONTH-TO-MONTH BASIS UNTIL TERMINATED BY YOU OR BY AT&T.
c. if we discover that You are underage; d. if You fail to make all required payments when due; e. if we have reasonable cause to believe that Your Equipment is being used for an unlawful purpose; in addition, we reserve the right to contact law enforcement or, in our sole discretion and without advance notice, to immediately disable the Services; f.
and charges imposed by state and federal telecom regulations, (3) an Administrative Fee on consumer and Individual Responsibility User (IRU) lines, and (4) other government assessments, including without limitation a gross receipts surcharge and a Property Tax Allotment surcharge of $0.20 - $0.45 applied per Corporate Responsibility User’s assigned number. These fees are not taxes or governmentrequired charges.
due, that AT&T reserves the right to charge a late fee of $5.00 for each month that payment is not received and/or interest on the unpaid amount. We also reserve the right to refer Your account(s) to another party for collection, and to impose the maximum amount permitted by applicable law. delivered by an automatic e-mailing system, or any other pre-set electronic messages delivered by any other automatic electronic messaging system.
increased based upon the government’s or our calculations.
In addition, under certain circumstances (as explained below), AT&T will pay You more than the amount of the arbitrator’s award and will pay Your attorney (if any) twice his or her reasonable attorneys’ fees if the arbitrator awards You an amount that is greater than what AT&T has offered You to settle the dispute. Arbitration Agreement (1) Except for claims arising from bodily injury or death, AT&T and You agree to arbitrate all disputes and claims between us.
directly upon receiving a written request at the Notice Address.) The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at adr.org, by calling the AAA at 1-800- 7787879, or by writing to the Notice Address.
the applicable law, this provision does not preclude the arbitrator from awarding You that amount. However, You may not recover duplicative awards of attorneys’ fees or costs. Although under some laws AT&T may have a right to an award of attorneys’ fees and expenses if it prevails in an arbitration, AT&T agrees that it will not seek such an award.
(c) damage or injury caused by the use of Services, Software, or Equipment, including use in a vehicle; (d) claims against you by third parties; (e) damage or injury caused by a suspension or termination of Services or Software by AT&T; or (f) damage or injury caused by failure or delay in contacting any emergency service.
TO PAY, AND (B) THE AMOUNT OF OUR REASONABLE ATTORNEYS’ FEES AND ANY OTHER LOSSES OR COSTS THAT WE MAY PAY IN CONNECTION WITH THE HARM OR DAMAGES. As noted above, You also agree to indemnify AT&T for any fees or fines imposed upon AT&T in connection with any false alarms resulting from Services or Equipment provided to You. 21. Hold Harmless.
Numera Warranty • Product that has had its serial number removed or made illegible. Hardware • Freight costs to repair center. AT&T does not manufacture or provide any warranty, whether express or implied, regarding the Equipment provided to you.
third person’s misuse; neglect; improper installation or testing; unauthorized attempts to open, repair, or modify the product; any other cause beyond the range of the intended use; or by accident, fire, lightning, other hazards, or acts of God.
equipment into an outlet that is on a different circuit from the one to which the receiver is connected. The information in this document is subject to change without notice and does not represent a commitment on the part of AT&T. No warranty or representation, either expressed or implied, is made with respect to the quality, accuracy, or fitness for any particular purpose of this document.
Symbols Used Exchanges/Returns On packaging, labeling and in parts of this user guide, you may encounter the following symbols shown here with their meaning: If exchanging the device please follow below: ! Caution - there are specific warnings and precautions associated with the use of this device Manufacturer Waste Electrical and Electronic Equipment directive requiring proper disposal This product is certified for both the U.S. and Canadian markets, to the applicable U.S. and Canadian standards.
For Customer Support Call: (855) 324-8077 Mon-Fri 8am-8pm EST Sat 8am-4pm EST or visit: att.com/EverThere © 2013 AT&T, Inc., AT&T, AT&T EverThere are trademarks of AT&T. All other company and product names used herein may be trademarks, or registered trademarks of the respective companies.
