User`s guide

Programming Features
The MERLIN II Attendant is programmed from a Touch-
Tone phone using special command strings that are
discussed in this section. For each command string:
* tells the MERLIN II Attendant that the following
digits are a part of a command string. It can also be
used to start a command over when a mistake is made
#denotes the end of an entry or executes the
command string
CAUTION: All programming for the MERLIN II
Attendant should be done from a single-line Touch-
Tone phone. If you are programming from a multiline
phone, such as a MERLIN 11 system voice terminal,
that is connected to the MERLIN 11 system control unit,
you must enter an additional pound (#) sign each time a
pound (#) sign appears in a programming command.
COMPLETING THE
PLANNING FORMS
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Ask the customer for the completed MERLIN II Attendant
Planning Forms. If the forms have not been completed,
have the customer fill them in before proceeding any
further. The planning forms are as follows:
planning Form A—Business Days
Planning Form B—Business Hours
Planning Form C—Amouncement Time Reallocation
Planning Form D—Announcement Recordings
Planning Form E—Routing Plan
Planning Form F—Supervised Transfers
Planning Form G—Blind Transfers
Planning Form H—Call Processing Options
Planning Form I—Individual Changes
Programming Features 2-1