Instruction manual

MERLIN LEGEND Communications System Release 5.0
Installation
555-650-140
Issue 1
June 1997
New Features and Enhancements
Page xxii
Release 4.2 Enhancements
MERLIN LEGEND Reporter 0
MERLIN LEGEND Reporter provides basic call accounting system reports for
all incoming calls to Auto Login or Auto Logout type calling groups. MERLIN
LEGEND Reporter assists in determining the effectiveness of calling group
agents, assessing the level of service provided to callers, and ascertaining
whether adequate incoming phone lines and agents are available to handle
peak call load. MERLIN LEGEND Reporter is an administrable option. The
default is Off, in which case the Release 4.0 SMDR reports are available. If this
options is set to On, the following reports are provided:
■ Organization Detail Report
■ Organization Summary and Trends Report
■ Selection Detail Report
■ Account Code Report
■ Traffic Report
■ Extension Summary Report
■ Data Report
■ Talk and Queue Time Distribution Report
■ Time of Day Report
■ ICLID Call Distribution Report
■ Facility Grade of Service Report
Maintenance Enhancements 0
Change to Permanent Error Alarm 0
Beginning with Release 4.2, the most recent permanent error alarm is not
shown on the System Error Log menu screen but is available as an option from
that screen. For details, refer to the Maintenance section of the technician
guide,
Installation, Programming, and Maintenance .