Instruction manual

MERLIN LEGEND Communications System Release 5.0
Installation
555-650-140
Issue 1
June 1997
New Features and Enhancements
Page xxviii
Release 5.0 Enhancements
The primary and secondary announcement options, when used together, allow
an initial message to play for callers, followed by a repeating announcement
that, for example, urges callers to stay on the line and wait for a calling group
member.
Two or more groups may share an announcement device.
A primary delay announcement device can be administered as a secondary
delay announcement device.
Enhanced Calls-in-Queue Alarm
Thresholds 0
Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the
real-time status of the queue according to the behavior of programmed
Calls-in-Queue Alarm buttons. In earlier releases, only one Calls-in-Queue
Alarm Threshold setting is available to activate the LEDs at programmed
Calls-in-Queue Alarm buttons for a calling group.
Using all three levels, the system manager sets Threshold 1 to the lowest value,
Threshold 2 to a middle value, and Threshold 3 to the highest value. A
Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the
following ways:
■ If the number of Waiting calls is less than the value programmed
for Threshold 1 or drops below that level, the LED is unlit.
■ If the number of waiting calls is greater than or equal to the
Threshold 1 value but less than the Threshold 2 value, the LED
flashes.
■ If the number of waiting calls is greater than or equal to the
Threshold 2 value but less than the value for Threshold 3, the
LED winks.
■ If the number of waiting calls is greater than or equal to the
highest value, Threshold 3, the LED lights steadily.