MERLIN LEGEND® Communications System Release 5.
Copyright © 1997, Lucent Technologies 555-650-140 All Rights Reserved Printed in USA Issue 1 June 1997 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. See Appendix A, “Customer Support Information,” for important information. It follows Maintenance and Troubleshooting in this binder.
Issue 1 June 1997 MERLIN LEGEND Communications System Release 5.
Issue 1 June 1997 MERLIN LEGEND Communications System Release 5.
Issue 1 June 1997 MERLIN LEGEND Communications System Release 5.
Issue 1 June 1997 MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 Issue 1 June 1997 June 1997 IMPORTANT SAFETY INSTRUCTIONS Page vii IMPORTANT SAFETY INSTRUCTIONS The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 IMPORTANT SAFETY INSTRUCTIONS Page viii ■ Use only Lucent Technologies-recommended/approved MERLIN LEGEND Communications System accessories. ■ If equipment connected to the analog extension modules (008, 408, 408 GS/LS) or to the MLX telephone modules (008 MLX, 408 GS/LS-MLX) is to be used for in-range out-of-building (IROB) applications, IROB protectors are required.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 IMPORTANT SAFETY INSTRUCTIONS Page ix ■ Auxiliary equipment includes answering machines, alerts, modems, and fax machines. To connect one of these devices, you must first have a Multi-Function Module (MFM). ■ Do not operate telephones if chemical gas leakage is suspected in the area. Use telephones located in some other safe area to report the trouble.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 About This Book Intended Audience Issue 1 Issue 1 June 1997 June 1997 Page xi About This Book The MERLIN LEGEND® Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 About This Book How to Use This Book Issue 1 June 1997 Page xii Refer to the following documentation for additional information: ■ Equipment and Operations Reference provides detailed information on system hardware, telephones, and other equipment. (Not updated since Release 3.0). ■ Feature Reference provides details on the features of the communications system.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 About This Book Terms and Conventions Used Page xiii Terms and Conventions Used In this document, the terms in the following list are used in preference to other, equally acceptable terms for describing communications systems. Lines, Trunks and Facilities Facility is a general term that designates a communications path between a telephone system and the telephone company central office.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 About This Book Product Safety Labels MLX voice and 7500B data station Issue 1 June 1997 Page xiv MLX voice and terminal adapter station Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose It is very important that you follow these steps. You must attach the wristband before touching the connection.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 About This Book Security ! Issue 1 June 1997 Page xv ! WARNING: Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided. ! CAUTION: Caution indicates the presence of a hazard that could cause minor personal injury or property damage if the hazard is not avoided.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 About This Book Related Documents Issue 1 June 1997 Page xvi Related Documents In addition to this book, the documents listed below are part of the documentation set. Within the continental United States, these documents can be ordered from the Lucent Technologies BCS Publications Center by calling 1 800 457-1235. Document No.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 About This Book How to Comment on This Document Document No.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 Issue 1 June 1997 June 1997 Introduction Equipment 1 Introduction Page 1-1 1 The purpose of maintenance is to detect, report, and clear problems quickly with minimal disruption of service. The system attempts to isolate each problem to a single replaceable unit, whenever possible, by running automatic tests. Errors that it cannot automatically correct are usually recorded in error logs.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Introduction Equipment Page 1-2 Detailed information about system programming is included in System Programming and in System Programming and Maintenance (SPM). You can use either a DOS PC or a Master Controller (MCII or MCIII) to run SPM. To connect a PC to the control unit, you need a 355AF adapter and a D8W-87 cord.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction On-Site Programming Maintenance Issue 1 June 1997 Page 1-3 On-Site Programming Maintenance You can perform on-site maintenance with an MLX-20L console or a PC with SPM software. This book provides maintenance instructions from the console. If you are using a PC, refer to System Programming and Maintenance (SPM) for details.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction On-Site Programming Maintenance Issue 1 June 1997 Page 1-4 If the trouble clears, replace the original D8W-87 cord. If not, use the PC as your maintenance terminal and then troubleshoot the leftmost MLX module. See ‘‘Module Problems’’ in Chapter 4 for instructions.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Introduction On-Site Programming Maintenance Page 1-6 Setting Up the PC Plug a PC into the ADMIN jack on the processor module as shown in If you are using a remote PC for system programming, see ‘‘Remote Programming Maintenance’’ on page 1-7.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Remote Programming Maintenance Issue 1 June 1997 Page 1-7 Remote Programming Maintenance Remote maintenance allows you to support the system from an off-premises location. You can check error logs and system status and restart the system remotely. To perform remote maintenance, you need a PC with SPM software, a tip/ring telephone, and a 1200-bps modem. Beginning with Release 3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Introduction Remote Programming Maintenance Page 1-8 Setting Up Equipment for Remote Maintenance To set up equipment for remote maintenance, follow the steps below while referring to Figure 1-3 and to Installation. Connect the PC and modem. ■ If you have an external modem, use an EIA-232-D cable. ■ If you have an internal modem, the connection is already established.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Using SPM Issue 1 June 1997 Page 1-9 T/R jack LINE jack EIA-232-D D8W cord PHONE jack EXTERNAL MODEM PC running SPM D8W cord T/R telephone Figure 1-3. External Modem Setup Using SPM For more information on using SPM, see System Programming and Maintenance.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Using SPM Issue 1 June 1997 Page 1-10 If you do not have a hard drive, insert the SPM diskette into Drive A and switch to Drive A if it is not already the current drive. Start the SPM program. Type SPM. The SPM Welcome screen appears, as shown below. Console Display/Instructions Additional Information PC Press any key.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Using SPM Issue 1 June 1997 Page 1-11 Enter the command to put the modem in originate mode (this command varies depending on the type of modem you are using). Pick up the handset on the T/R telephone and dial the customer’s system operator (the Listed Directory Number for the customer’s system).
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Introduction Using SPM Page 1-12 Pick up the handset on the T/R telephone and dial the remote access trunk number. This is possible only if a trunk is programmed as a dedicated trunk for remote access to the built-in modem. If the dial tone begins with three short tones followed by a steady tone, dial the remote access barrier code from the T/R telephone; otherwise, go to Step 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Introduction Using SPM Page 1-13 Console Display/Instructions Enter the password. Additional Information Type the remote access password. The password you enter does not appear as you type it. Enter Password: PC Select an option. Press one of the function keys.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Using SPM Issue 1 June 1997 Page 1-14 The SPM Display SPM screens simulate the MLX-20L console (see Figure 1-4). Figure 1-4. The SPM Display Each SPM screen includes a 7-line by 24-character console simulation window that corresponds to the display area of the MLX-20L telephone.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Introduction Using SPM Page 1-15 A list of labels on the right side of the screen shows key combinations that correspond to buttons on the MLX-20L telephone. Table 1-1 describes the function of PC keys within SPM. Table 1-1. Function of PC Keys in SPM PC Key Console SPM Function H Home Quit. Exit from SPM and return to the DOS prompt when you have finished system programming.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Using SPM Issue 1 June 1997 Page 1-16 Table 1-1 Continued PC Key Console SPM Function # n/a Help. Display a help screen about SPM operations. To exit from Help, press E. # n/a Reset. Reset the communications port. For example, if the information on the screen is garbled, try exiting from and then re-entering the screen.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Introduction Using SPM Page 1-17 Exiting SPM To exit SPM, follow these steps. Return to the System Programming menu. If the display gives directions for returning to the main menu, follow the directions. If not, press (Exit) to return to the previous menu. Continue to press (Exit) until the main menu appears.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Preparation for Hardware Maintenance Issue 1 June 1997 Page 1-18 Preparation for Hardware Maintenance If you are performing on-site hardware maintenance, first remove the control unit housing (the cover of the control unit), then disconnect the AC power. Removing the Control Unit Housing To remove the control unit’s housing, see Figure 1-5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Preparation for Hardware Maintenance Issue 1 June 1997 Page 1-19 MERLIN II and MERLIN LEGEND 2.1 and later Communications System 2 1 MERLIN LEGEND 2.0 and earlier Communications System Housing 1 2 Clip Housing Figure 1-5. Removing the Control Unit Housing Disconnecting AC Power To disconnect the AC power, see Figure 1-6, and follow the steps below.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Introduction Maintenance Strategy Processor Page 1-20 -48 VDC Auxiliary Power Input Auxiliary Power Unit AC INPUT AUX POWER AC Input -48 VDC Power Cord Ground Wire AUX Power Unit AC Power Cord Figure 1-6.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Maintenance Strategy Issue 1 June 1997 Page 1-22 Automatic Tests The system performs ongoing maintenance automatically by running tests that: ■ Monitor the status of equipment. ■ Audit operations consistency. ■ Detect hardware malfunctions. Without disrupting normal service, the tests check hardware and software that are in service.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Maintenance Strategy Issue 1 June 1997 Page 1-23 If an LED is programmed to indicate the alarm, the LED stays lit until the error is cleared. When the system indicates an alarm, check the permanent error log screen. Clearing Alarms The system clears alarms automatically when the error condition no longer exists.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Maintenance Strategy Issue 1 June 1997 Page 1-24 Considerations ■ Power interruptions of less than 100 ms usually do not affect the system. ■ Warm starts may cause telephones without incoming calls to ring. Cold Start (Restart) If you need to restart the system, cold start (Restart) is recommended. Restart drops all calls but saves system programming.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Maintenance Strategy Issue 1 June 1997 Page 1-25 Frigid Start (System Erase) ! CAUTION: All system programming is erased. When you perform a frigid start (System Erase), all calls are dropped, and the system configuration information is erased. All system memory must be reinitialized, including system programming. Then the entire system must be rebooted.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Maintenance Strategy Issue 1 June 1997 Page 1-26 Isolating the Trouble You can isolate any problem to one of the following areas: ■ Telephone ■ Control unit ■ Central office NOTE: If you change the jack assignment of any telephone, be sure to record the extension jack change on Form 2a, System Numbering: Extension Jacks. See Appendix B, ‘‘System Numbering Forms’’, for details.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Maintenance Strategy Issue 1 June 1997 Page 1-27 Chapter 2. Also, when you check the error logs, you should refer to Table 2-2, "Error Codes", in Chapter 2 for a detailed description of each problem. Check the permanent errors. If errors still exist, check the transient errors.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Maintenance Strategy Issue 1 June 1997 Page 1-28 Check the Access Log At any time during the maintenance process, you can check the access log for maintenance and system programming. This log indicates the last 20 times that someone accessed maintenance or system programming.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Maintenance Strategy Issue 1 June 1997 Page 1-29 Check the Modules If the error logs indicate any modules, see ‘‘Module Problems’’ in Chapter 4. Check the Control Unit Carrier Within the control unit, the last possible cause of a problem is the carrier. If the carrier is damaged, it must be replaced. See ‘‘Carrier Problems’’ in Chapter 4 for instructions.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Unit Loads Issue 1 June 1997 Page 1-30 See ‘‘System Inventory’’ in Chapter 2, which explains how to access the System Inventory screen. This screen contains information (such as the hardware vintage, software vintage, and ROM ID for each module) that your technical support organization may request. Unit Loads A unit load is a measure of power (1.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Introduction Unit Loads Issue 1 June 1997 Page 1-31 Unit Loads for Hybrid/PBX Mode The power supply (model 391A1) generally supports six modules of any type in a Hybrid/PBX system. However, if both of the following conditions are true, the unit loads on a carrier can exceed the 54-unit (102.6-watts) maximum: ■ All six carrier slots are occupied by MLX telephone or analog multiline telephone modules.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Error Logs, Access Logs, and System Inventory 2 Issue 1 Issue 1 June 1997 June 1997 Page 2-1 2 As described in ‘‘Maintenance Strategy’’ in Chapter 1, much of your troubleshooting relies on the error logs and the access log, for maintenance and system programming. Both of these maintenance features are described here in detail.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Error Logs, Access Logs, and System Inventory Error Logs Table 2-1.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Error Logs, Access Logs, and System Inventory Error Logs Page 2-3 Menu→ System Programming→Exit→More→ Print→More→More→ Error Log Printing from Console Printing from PC → →U → →U →U → To check the error logs, follow the steps below. Console Display/Instructions Additional Information PC From the Maintenance menu, select the System option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-4 The most recent alarm message stays on the System Error Log screen until it is replaced by another. The screen does not update the most recent alarm while displayed; to see any updates, you need to exit this screen and re-enter. Checking Permanent Errors Follow Steps 1 through 3 above for “Checking the Error Logs.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-5 Line 2 provides a brief description of the error code identified on Line 6. For more information on an error code, see Table 2-2. Line 3 indicates the slot and port where the error was detected. Line 5 indicates the error’s last occurrence. Checking the Last 30 Errors Follow Steps 1 through 3 above for “Checking the Error Logs.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Table 2-2. Error Codes Issue 1 June 1997 Page 2-6 Error Codes Description Action 0001 TIMEOUT COLD START: System programming is okay. No action required; however, if problem persists, troubleshoot the processor. 0002 POWER UP WARM START: System programming is okay. No action required; however, if problem persists, troubleshoot the processor.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Error Logs, Access Logs, and System Inventory Error Logs Page 2-7 Table 2-2 Continued Error Codes Description Action 0009 FRIGID START: System was restarted and initialized to default programming. This error is also logged after a System Erase. If the processor was removed while in use, the system may perform a frigid start due to loss of system programming.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Error Logs, Access Logs, and System Inventory Error Logs Page 2-8 Table 2-2 Continued Error Codes Description Action 0012 INVALID RESET FLAG: Processor problem. Troubleshoot the processor. 0013 DUART STREAMING INT: Processor problem. Troubleshoot the processor. 0014 PROCESSOR ERR INTERRUPT: Processor problem. Troubleshoot the processor.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-9 Table 2-2 Continued Error Codes Description Action 0403 ABK CARD WRITE-PROTECTED: The Translation card has the write protection switch on. Flip the write protection switch on the card to off (non-write protect mode/position.) It this problem persists, try another card, then replace the processor module if the problem remains.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Error Logs, Access Logs, and System Inventory Error Logs Page 2-10 Table 2-2 Continued Error Codes Description Action 0C01 NO I-VMS PORT IN SERV: This error indicates that the VMS machine may be down. No action required. 0C02 DID INTERDIGIT TIMEOUT: May be noisy line or central office problem. No action required.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Error Logs, Access Logs, and System Inventory Error Logs Page 2-11 Table 2-2 Continued Error Codes Description Action 3001 ALARM TABLE FULL: The error logs are full, and no more errors can be added to them. Turns on the processor LED. Correct indicated errors, and then remove entries from the transient system error log to free up space.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-12 Table 2-2 Continued Error Codes Description Action 6C03 DS1 RED ALARM: Incoming signal does not have valid framing information. Service on the link has been lost. Troubleshoot the T1 trunk. If problem persists, escalate to your technical support organization.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-13 Table 2-2 Continued Error Codes 6C09 Description Action DS1 MISFRAME ALARM: Misframe count reached 18. Troubleshoot the T1 trunk. If problem persists, escalate to your technical support organization. Maintenance→Slot→Error Events→Current hr 6C0A DS1 SLIP ALARM: Slip count reached 88. Troubleshoot the T1 trunk.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-14 Table 2-2 Continued Error Codes Description Action 6C0F BRI NET INV B1 LB ACT: Usually no action is required. The link should return to normal once the test is completed. If problem persists, contact your technical support organization. 6C10 BRI NET INV B2 LB ACT: Usually no action is required.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-15 Table 2-2 Continued Error Codes Description Action 7002 PRI SVC STATE INCONSIST: Troubleshoot the PRI trunk and report to service provider; otherwise, no action required. If problem persists, contact your technical support organization.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-16 Table 2-2 Continued Error Codes Description Action 7402 LOOP CONTROL BIT NOT SET: No loop current on an outgoing call. If this error occurs four times consecutively, and if Automatic Maintenance-Busy is enabled and the 50% maintenance-busy limit has not been exceeded, the trunk is busied-out automatically.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-17 Table 2-2 Continued Error Codes Description Action 7802 SANITY INT NOT GENERATED: Only applies to modules that have extension jacks. Reset the board. If problem persists, troubleshoot the module. 7803 NO PORT BOARDS AVAILABLE: This error is reported when modules are not present. No action required.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Error Logs, Access Logs, and System Inventory Error Logs Page 2-18 Table 2-2 Continued Error Codes Description Action 780A DPR TEST NOT COMPLETED: Reported during cold start. If problem persists, troubleshoot the module. 780C RAM TEST FAILURE: Memory failed the RAM test. Turns on the processor LED. If problem persists, replace the processor.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-19 Table 2-2 Continued Error Codes Description Action 8404 ON HOOK BEFORE WINK: Outbound dialing problems on tie trunks. For a tie trunk with delay dial or wink start, the far end of the network interface went on-hook before the handshake was completed. If problem persists, troubleshoot the tie trunk configuration.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-20 Table 2-2 Continued Error Codes Description Action 840A BAD DOWNLINK MESSAGE: Communication problems occurred between the processor and the modules. The module received an unrecognized message from the processor. Turn the processor off and then on. Repeat system programming procedure.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-21 Table 2-2 Continued Error Codes Description Action 840D INCORRECT FIRMWARE STATE: If this error occurs four times consecutively, and if Automatic Maintenance-Busy is enabled and the 50% maintenance-busy limit has not been exceeded, the trunk is busied-out automatically.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-22 Table 2--2 Continued Error Codes Description Action 9803 MCARD 12-VOLT ERROR: The memory card voltage is incorrect. Reset the card and try again. If the problem persists, replace the card and try again. If the problem still persists, replace the processor. 9C01 NW REJECTS SPID: Service on the link has been lost.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Error Logs Issue 1 June 1997 Page 2-23 Table 2-2 Continued Error Codes Description Action 9C08 PROTOCOL ERROR: Service on the line may be affected. The network has indicated that a protocol error has occurred. Verify the line provisioning by running the NI-BRI Provisioning Test or through other means.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Access Log Issue 1 June 1997 Page 2-24 Access Log In addition to checking the error logs, you can check the access log to help you troubleshoot. Each time maintenance or system programming is accessed, the event is recorded in an access log (up to the last 20 events).
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory Access Log Console Display/Instructions Issue 1 June 1997 Page 2-25 Additional Information PC From the Maintenance menu, select the System option. Maintenance Make a selection System Slot Port Exit Display the first screen of the Access Log.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory System Inventory Issue 1 June 1997 Page 2-26 System Inventory If you need to contact your technical support organization, you may also need to access the System Inventory screen. The System Inventory screen shows you the hardware vintage, software vintage, and ROM ID for each module in the control unit.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory System Inventory Issue 1 June 1997 Page 2-27 When you access the System Inventory screen, Slot 00 information is displayed. Line 2 indicates that the processor occupies Slot 00. System Inventory: Slot 00 Board Processor Hardware Vintage: xx LEGEND 5.0 Vx.x xxxxxxxxxxx Exit Press the More button to review information for each subsequent slot.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Error Logs, Access Logs, and System Inventory System Inventory Issue 1 June 1997 Page 2-28 Phantom Modules If the system includes a phantom module (an empty slot that has been programmed), the System Inventory screen does not recognize it. When replacing or adding modules, make sure phantom module slots remain empty, and that no modules are installed to their right.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 Issue 1 June 1997 June 1997 Telephone Problems Page 3-1 3 Telephone Problems 3 Once you isolate a problem to the telephone (or a group of telephones), you can run various tests to check a telephone’s operation. Use the procedure below as a general guideline for troubleshooting telephones. Replace the telephone (or adjunct) with one that works properly.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Telephone Problems Fixing Telephone Problems Issue 1 June 1997 Page 3-2 If you change the jack assignment of any telephone, be sure to record the extension jack change on Form 2a, System Numbering: Extension Jacks. See Appendix B, ‘‘System Numbering Forms’’, for details.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Telephone Problems Fixing Telephone Problems Issue 1 June 1997 Page 3-3 NOTE: Refer to “Troubleshooting Trunk Problems” in Chapter 5 if the reported problem is echo during conversations on T1 trunks with GS emulation connected to a toll office. Check modular connections in the telephone for loose or broken connectors. Check modular connections in the connecting blocks for loose or broken connectors.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Telephone Problems Fixing Telephone Problems Issue 1 June 1997 Page 3-4 Replace the wiring between the module jack field and the telephone to see if there is a wiring problem. Analog Multiline Telephone Problems If telephone LEDs and/or ringing tones do not work properly on analog multiline telephones, follow the steps below. Move the T/P switch on the left-hand side to the T (test) position.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Telephone Problems Fixing Telephone Problems Issue 1 June 1997 Page 3-5 Single-Line Telephone Problems If more than one single-line telephone cannot dial correctly, even though they are receiving calls, use the steps below to test the touch-tone receivers (TTRs) for a single-line telephone. Pick up the handset; then dial *04 and the 2-digit number of the TTR you want to test.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Telephone Problems MLX Telephone Tests Issue 1 June 1997 Page 3-6 Cancel the Call Forwarding feature (for the receiving telephone): ■ On multiline telephones, press the Feature button and dial *34*. ■ On single-line telephones, pick up the handset, dial #*34*, and then hang up. NOTE: You can cancel Call Forwarding from the receiving telephone or from the forwarding telephone, providing that you know the number.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Telephone Problems MLX Telephone Tests Issue 1 June 1997 Page 3-7 Press each fixed-feature button that does not have an LED (Transfer, Conf, Drop, and Hold) and each dialpad button. When you press each one of these buttons, the Message LED should toggle on and off. Press the fixed-feature buttons and the dialpad buttons in the order shown below to turn on all the LEDs. a. Volume down b. Volume up c.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Telephone Problems System Requirements for Touch-Tone Receivers Issue 1 June 1997 Page 3-8 f. Dial #54 to turn off the Message LED and resume normal operations. If these tests fail, replace the MFM. Table 3-2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Telephone Problems System Requirements for Touch-Tone Receivers Issue 1 June 1997 Page 3-9 Estimate the hourly call volume for calls originating from single-line telephones, incoming calls on remote access and Direct Inward Dial (DID) lines, and calls on tie lines. Use Table 3-4 to determine the number of TTRs required by the system. ■ Use Column 2 if account codes are not being used.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Telephone Problems System Requirements for Touch-Tone Receivers Table 3-3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Telephone Problems System Requirements for Touch-Tone Receivers Page 3-11 Table 3-4 estimates the total number of TTRs required in the system, based on call volume and whether the system uses account codes.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 Issue 1 June 1997 June 1997 Control Unit Problems Backing Up System Programming 4 Control Unit Problems Page 4-1 4 The next step, after resolving problems with telephones, adjuncts, and related wiring, is to troubleshoot the control unit.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Power Supply Problems ■ Issue 1 June 1997 Page 4-2 Save the system programming to a memory card (beginning with Release 3.0). See Appendix D, ‘‘Backing Up with a Memory Card’’, for detailed instructions. If automatic backups are performed, it may not be necessary to save system programming. NOTE: If the processor module is not functioning, it may not be possible to back up system programming.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems Power Supply Problems Page 4-3 Checking the LED If the power supply’s LED is off, check the power switch. If it is off, turn on the power switch for each power supply in the control unit. Start with the rightmost carrier and end with the basic carrier. Watch for the following responses: ■ The green power LED should light on each power supply.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Power Supply Problems Issue 1 June 1997 Page 4-4 Interlocking Post Figure 4-1. Power Supply Interlocking Post If the interlocking post is not broken, reinstall the power supply; follow Steps 5–8 in ‘‘Replacing the Power Supply’’ later in this chapter.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Power Supply Problems Issue 1 June 1997 Page 4-5 Current 012 modules contain built-in ring generators [apparatus code 517G13 (28) or higher letter]. If tip/ring devices connected to a newer module do not ring, see ‘‘Module Problems’’ later in this chapter. See Table 4-1 below to determine which 012 module is installed. NOTE: All 016 modules contain built-in ring generators. Table 4-1.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems Power Supply Problems Page 4-6 Disconnect the other cable from the header labeled P101 on the right side of the power supply circuit board. You need to grip this cable firmly and pull forcefully. Remove the four screws from the ring generator, as shown in Figure 4-2. Remove the ring generator.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Power Supply Problems Issue 1 June 1997 Page 4-8 Replacing Auxiliary Power Units Follow this procedure if any of the following symptoms occur: ■ The LEDs on the multiline telephones that are connected to the last two modules in the carrier do not light. ■ The last two slots in the carrier do not have power. ■ The power supply LED is off.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems Power Supply Problems Processor Page 4-9 -48 VDC Auxiliary Power Input Auxiliary Power Unit AC INPUT AUX POWER AC Input -48 VDC Power Cord Ferrite Cores Ground Wire AUX Power Unit AC Power Cord Figure 4-3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Power Supply Problems Issue 1 June 1997 Page 4-10 Replacing the Power Supply ! WARNING: Beware of hazardous voltages; whenever the carrier connections are exposed, use extreme caution; do not touch them directly or with any type of tool. Follow all procedures carefully. To remove the power supply module, follow the steps below.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Power Supply Problems Issue 1 June 1997 Page 4-11 To replace the power supply module, follow the steps below and refer to Figure 4-3. Insert a new power supply. a. Reinstall the power supply module by hooking the top into the basic carrier and then swinging it down into place. Push the lower end firmly until the locking tab clicks. b.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Issue 1 June 1997 Page 4-12 Processor Problems If the error logs (or any aspect of troubleshooting) indicate that the processor is the problem, back up system programming if possible. See System Programming and Maintenance (SPM) for instructions on backing up to a floppy disk.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Issue 1 June 1997 Page 4-13 To perform Peek, follow the steps below. Console Display/Instructions Additional Information PC From the Maintenance menu, select the Slot option. Maintenance Make a selection System Slot Port Exit Specify Slot 00. Dial or type 00, then select Enter.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Page 4-14 Console Display/Instructions Issue 1 June 1997 Additional Information PC Select the Peek option. Poke and System Erase are not displayed, which prevents customers from accidentally changing the processor memory. Demand Test Slot 00: Make a selection Peek [Poke] [System Erase] Exit Dial a memory address. Dial [nnnnnnnn], then select Enter.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Issue 1 June 1997 Page 4-15 Poke ! CAUTION: Do not perform Poke unless you are following instructions from your technical support organization. Summary Menu→Maintenance→Slot→Dial the slot no.→ Enter→Reset→Yes. → →Type the slot no.→ → → Console Procedure PC Procedure To perform Poke, follow the steps below.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Page 4-16 Console Display/Instructions Issue 1 June 1997 Additional Information PC Select the Demand Test. Slot 00: Make a selection Status Demand Test Exit Select Poke two times. Poke and System Erase are not displayed, which prevents customers from accidentally changing the processor memory.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Page 4-17 Console Display/Instructions Issue 1 June 1997 Additional Information PC Follow the instructions from your technical support organization to modify the contents of the address entered in Step 6.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Page 4-18 Console Display/Instructions Issue 1 June 1997 Additional Information PC From the Maintenance menu, select the Slot option. Maintenance Make a selection System Slot Port Exit Specify Slot 00. Dial or type 00, then select Enter. Slot: Enter Slot number (00-17) 00 Backspace Exit Enter Select the Demand Test.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Console Display/Instructions Issue 1 June 1997 Page 4-19 Additional Information PC Select Yes. Slot 00 System Erase: System will be down...
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems ■ Issue 1 June 1997 Page 4-20 Upgrading to a later release of system software. Summary Console Procedure PC Procedure Menu→ Maintenance→System→ Upgrd/Instll→Exit→Exit→Yes → → → Back up system programming. To back up system programming onto a floppy disk, see System Programming and Maintenance (SPM).
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems Processor Problems Page 4-21 PROCESSOR MODULE Error/Status Code Display THIS Push in to remove Memory Card MEM O AT&T RY CAR AT&T PR D CO TH OPR IETA IN AC AT IS NO NTAINS T PRO RY COR PRIE DAN TO BE D CE W TA IS ITH AP CLOSED RY INFO R O PLIC ABLE R USED MATION O EX AGR EEM CEPT F ENTS COPY .
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Page 4-22 Console Display/Instructions Issue 1 June 1997 Additional Information PC Initiate the software installation. Maintenance Make a selection System Slot Port Exit ■ If the maintenance screens are functioning correctly, select System from the Maintenance menu. Continue with Step 4.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Console Display/Instructions Issue 1 June 1997 Page 4-23 Additional Information PC Upgrade/Installation: Validation of Memory Card Successfully Completed. Exit When completed, select Exit to continue. Verify that the memory card or release number is the required one, and select Exit to continue. Upgrade: MemCard Rel: 4.y Vnn.mm Current Rel: 4.y Vnn.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Console Display/Instructions Issue 1 June 1997 Page 4-24 Additional Information PC If the release number is the one you want, select Yes. Upgrade/Installation: System will be down ... Do you want to continue? Yes No Exit If the forced installation is attempted while a line/trunk or extension is busy, the following screen appears.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Issue 1 June 1997 Page 4-25 If the installation of system software was unsuccessful, an error code is displayed and the system may not function. See Table 4-2 and ‘‘Error Conditions During Forced Installation’’. Remove the memory card from the interface slot.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Table 4-2. Code Issue 1 June 1997 Page 4-26 Codes Displayed on the Error/Status Display During Forced Installation Meaning Action L Upgrade is in progress No action required. U Install is in progress No action required. 2 Incorrect memory card type Insert correct memory card and repeat forced installation procedure.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Issue 1 June 1997 Page 4-27 Missing Card or Card Not Inserted Correctly Upgrade/Installation: Verify that Memory Card has been installed correctly. Exit Insert the memory card correctly; then select Exit and begin the forced installation procedure again. Memory Card Is Wrong Type Upgrade/Installation: Memory Card is not the correct type.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Issue 1 June 1997 Page 4-28 Memory Card Is Corrupted Upgrade/Installation: Information on the Memory Card is corrupted. Please remove the Memory Card. Exit Select Exit and repeat the forced installation procedure with a new memory card. System Busy If the forced installation is attempted while a line/trunk or extension is busy, the following screen appears.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Issue 1 June 1997 Page 4-29 Power Cycle During Installation The system automatically begins the installation procedure again. If the power source is unreliable, it is possible for the installation procedure to retry indefinitely. See ‘‘Power Supply Problems’’ or Chapter 2 of Installation for details on providing a reliable power source.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Issue 1 June 1997 Page 4-30 If hidden key is pressed, the following screen appears. Installation: MemCard Rel: 4.y Vnn.mm Current Rel: 4.y Vnn.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Issue 1 June 1997 Page 4-31 Replacing the Processor Module A failed processor module must be replaced immediately. To replace the processor module, follow the steps below. If possible, save system programming. See Appendix D, ‘‘Backing Up with a Memory Card’’. To back up onto a floppy disk, see System Programming and Maintenance (SPM). Power down the system.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Issue 1 June 1997 Page 4-32 ■ The backup floppy disk or original system programming disk. See System Programming and Maintenance for instructions. ■ The backup memory card or original system programming memory card (Release 3.0 and later). See Appendix D, ‘‘Backing Up with a Memory Card’’, for instructions.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Processor Problems Issue 1 June 1997 Page 4-33 Grasp both metal rings on the outside of the feature module and pull straight up. ! CAUTION: Grasping only one of the rings may cause damage to components on the processor circuit board or feature module. Check the HDR4 header on the processor circuit board for proper mode operation.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-34 Align the connectors on the new feature module with the connectors in the processor (see Figure 4-5). Firmly press the new feature module into the processor. Insert the processor back into the carrier. (For more information about inserting the processor, see Chapter 2 of Installation.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-35 Module Test Process Figure 4-6 shows the module test process. Refer to it and the text that follows for the recommended approach to testing modules.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-37 Considerations Review the following items before you begin a module test procedure. System Components Before running a module test, make sure the following system components are working: ■ Power supply ■ Processor. Save the system programming onto a floppy disk. See System Programming and Maintenance (SPM).
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems ■ Issue 1 June 1997 Page 4-38 If errors indicate that the module is faulty, record them on the module repair tag immediately after running the test. NOTE: If the system does not recognize a 408 GS/LS-MLX module during testing, check the release number of the system. The 408 GS/LS-MLX module does not work with Releases 1.0 or 1.1.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-39 For 100D modules, continue with the CSU loopback test. See ‘‘100D Module Problems’’ later in this chapter. If errors occur, record them as described in “Considerations” above. Replace the module with a module of the same type, whether you are troubleshooting or replacing the module permanently. Restore the module.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-40 — If a call is using a line or extension on the module being Reset and another line and/or extension is involved in the call, the call on the module being reset is put on hold. In this case, the module can be removed and replaced. However, a demand test cannot be performed, because the module is not busied-out.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-41 Specify the slot number (nn = 01 to 17). Dial or type [nn] then select Enter.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Page 4-42 Console Display/Instructions Issue 1 June 1997 Additional Information PC Select Busy-Out. xx = slot number entered in Step 2 Slot xx: Make a selection Status Demand Test Busy-Out Reset Restore Upgrade Exit For all MLX modules, BChLoopback is also displayed as an option on this screen.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-43 The screen below appears when the module is successfully busied-out. Console Display/Instructions Busy-Out Slot xx: Additional Information PC xx = slot number entered in Step 2 Busy-Out Complete Exit The screen below appears when the busy-out fails. Try again, and be sure to specify the correct slot.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Page 4-44 Console Display/Instructions Issue 1 June 1997 Additional Information PC From the Maintenance menu, select the Slot option. Maintenance Make a selection System Slot Port Exit Specify the slot number (nn = 01 to 17). Dial or type [ nn ], then select Enter. Slot: Enter Slot number (00-17) nn Backspace Exit Enter Select Reset.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Console Display/Instructions Issue 1 June 1997 Page 4-45 Additional Information PC Select Yes. Reset Slot xx xx = slot number entered in Step 2 Do you want to continue? Yes Cancel Exit The screen below appears while the module is discontinuing service to lines/trunks and extensions. All calls in progress are being dropped.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-46 The screen below appears when the Reset fails. Try again, and be sure to specify the correct slot. xx = slot number entered in Step 2 Reset Slot xx: Reset FAILED Exit Restore Once you complete module testing, restore it to terminate the Busy-Out or Reset condition.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-47 Specify the slot number (nn = 01 to 17). Dial or type [ nn ], then select Enter.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Page 4-48 Console Display/Instructions Issue 1 June 1997 Additional Information PC Select the Restore option. xx = slot number entered in Step 2 Slot xx: Make a selection Status Demand Test Busy Out Reset Restore Upgrade Exit For all MLX modules, BChLoopback is also displayed as an option on this screen.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-49 The screen below appears when the module is successfully restored. Console Display/Instructions Additional Information PC xx = slot number entered in Step 2 Restore Slot xx: Restore Complete Exit The screen below appears when the Restore fails. Try again, and be sure to specify the correct slot.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Time Estimate Busy-Out or Reset Interrupting the Test Test Failure Restore Issue 1 June 1997 Page 4-50 It takes approximately 1.5 minutes to run each test. The 100D module and 408 GS/LS-MLX module each take approximately 3 minutes, because they each have two DSEs. Busy-out or reset the module being tested prior to beginning the test.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Page 4-51 Console Display/Instructions Issue 1 June 1997 Additional Information PC Specify the slot number (nn = 01 to 17). Dial or type [ nn ], then select Enter. Slot: Enter Slot number (00-17) nn Backspace Exit Enter Select Demand Test.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Console Display/Instructions Issue 1 June 1997 Page 4-52 Additional Information PC To run the test once or run it repeatedly, select Test Once or Repetitive. Demand Test Slot xx: xx = slot number entered in Step 2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-53 The screen below appears when either test (Test Once or Repetitive) fails.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-54 If the test fails, find the error message in Table 4-3 and proceed as indicated. Table 4-3. Internal Loopback Test Errors Error Messages Corrective Action Slot is not busied-out Exit the test, busy-out the slot, and try again. Slot empty or not valid Exit the test and try again; be sure to type the correct slot number.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-55 Board Controller Test This procedure tests the module’s internal functions, such as ROM, RAM, the timer, dual-port RAM, and so on. Summary Console Procedure PC Procedure Appropriate Modules Time Estimate Busy-Out or Reset Interrupting the Test Test Failure Restore Menu→Maintenance→Slot→Dial the slot number.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-56 To run the Board Controller Module Test, use the following steps. Console Display/Instructions Additional Information PC From the Maintenance menu, select the Slot option. Maintenance Make a selection System Slot Port Exit Specify the slot number (nn = 01 to 17). Dial or type [ nn ], then select Enter.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Console Display/Instructions Issue 1 June 1997 Page 4-57 Additional Information PC Select the Board Controller Test. Demand Test Slot xx: xx = slot number entered in Step 2 Make a selection Note:Busy out slot first BoardCntrlr IntLoopback Exit Select Test Once or Repetitive. Demand Test Slot xx: xx = slot number entered in Step 2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-58 The screen below appears when either test (Test Once or Repetitive) fails. xx = slot number entered in Step 2 Demand Test Slot xx: Board aaaaaaaaaaaaaaaaaa Board Controller Test FAILED xxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxx Exit Lines 5 and 6 show error messages. If there are more than two messages, select More to see them.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-59 Restoring the Module When you are finished running module tests, be sure to restore the module. See ‘‘Restore’’, earlier in this chapter. B-Channel Loopback Test This test verifies that specific communication paths on the MLX or 800 NI-BRI modules are operational. If you have not read “Module Test Process” above, do so.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-60 Restore Restore the module if it successfully completes all module tests and the errors no longer occur. Restore is in the Slot menu, which you can access by doing the following from the console: Menu→Maintenance→Slot See ‘‘Restore’’, earlier in this chapter, for additional information. To run the B-Channel Loopback Test, follow the steps below.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Page 4-61 Console Display/Instructions Issue 1 June 1997 Additional Information PC Select the B-Channel Loopback test. xx = slot number entered in Step 2 Slot xx: Make a selection Status Demand Test Busy Out Reset Restore Upgrade BchLoopback Exit For all 800 NI-BRI modules, Clock and Provisioning are also displayed as options on this screen.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-62 The screen below appears only if the test fails. BchLoopback Slot xx: xx = slot number entered in Step 2 BchLoopback Failed xxxxxxxxxxxxxxxxxxxxxxxxx xx xx xx xx xx xx xx xx Exit Lines 3 and 4 identify the cause of the failure or the number of errors found per B-channel. On an MLX module, there are 16 B-channels, numbered 0 through 15.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-63 . Table 4-5. Channel Loopback Errors Error Messages Corrective Action Slot is not busied-out Exit the test, busy-out the slot, and try again. Slot empty or not valid Exit the test and try again; be sure to type the correct slot number. Do not indicate an empty slot or the processor (00).
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-64 ! CAUTION: This section does not apply to the processor or power supply. Although the system is designed so that you can remove and replace modules without affecting call processing, partially inserting and removing a module can cause a cold start. Adding a 100D module or changing any of its DS1 parameters requires that the system be idle.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-65 Restore the module. Lift up the module to disengage it from the rod at the top of the carrier. Connect the trunk and extension cords. Attach a tag, error printout, or any information that will help identify any visible problems, failure symptoms, and relevant error reports.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-66 Take the telephone handset and a 4-pair patch cord to the cross-connect field between the control unit and the telephone. Go to the blue field on the cross-connect field and, starting at the top left corner, push the patch cord onto the first connecting block.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-67 Release 4.0, the circuit modules that include this feature are the 016, the 800 GS/LS-ID, and the 800 NI-BRI. Firmware on this circuit module can be upgraded or reinstalled with an Upgrade memory card. An upgrade is performed when a new release of firmware enhances a module’s capabilities or corrects problems.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems Module Problems Page 4-68 PROCESSOR MODULE Error/Status Code Display RT THIS Push in to remove Memory Card MEMO AT&T RY CARD AT&T PR TH OP CO IN AC AT IS NO NTAINS RIETAR Y PR CORD T TO ANCE BE DISCOPRIET ARY WITH LO APPL SED OR INFORM AT ICAB LE AGUSED EX ION OF REEM CEPT ENTS COPY .
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Page 4-69 Console Display/Instructions Issue 1 June 1997 Additional Information PC From the Maintenance menu, select the Slot option. Maintenance Make a selection System Slot Port Exit Specify the slot number (nn = 01 to 17). Dial or type [ nn ], then select Enter. Slot: Enter Slot number (00-17) nn Backspace Exit Enter Select Upgrade.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-70 The screen below appears if the module is a 100D. Console Display/Instructions Additional Information PC xx = slot number entered in Step 3 Slot xx: Make a selection Status Demand Test Busy-Out Reset Restore Error CSU-lpbk Events Clock Exit Upgrade The screens below appear during the procedure.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Console Display/Instructions Issue 1 June 1997 Page 4-71 Additional Information PC Select the firmware to be programmed. Upgrade Slot xx: > aaaaaaaaaaaaaaaa Ver: aa Select one xx = slot number entered in Step 3 Line 2 displays the firmware version currently installed on the module.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-72 If the module Busy-Out is blocked by an active line or extension, the following screen appears. Console Display/Instructions Additional Information PC Choose to wait for the module to busy-out or reset the module.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-73 If a Board Renumber is also required, the screen below appears. Console Display/Instructions Additional Information PC Upgrade Slot xx: Upgrade Successfully Completed Slot Busied Out. Board Renumber needed. Exit Perform a Board Renumber and/or Restore as indicated above.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-74 Missing Card or Card Not Inserted Correctly Module Upgrade: verify that Memory Card has been inserted correctly. Exit Insert the memory card correctly; then select Exit and begin the upgrade procedure again.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-75 This procedure can be run only on the 800 GS/LS-ID, 016, or 800 NI-BRI modules or other modules introduced after Release 3.0. Select Exit and repeat the upgrade procedure, being careful to select the correct slot.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Issue 1 June 1997 Page 4-76 Module Error Console Display/Instructions Upgrade slot xx: Additional Information PC xx = slot selected in Step 3. Module error Exit Select Exit and reinitiate the upgrade procedure. Upgrade slot xx: xx = slot selected in Step 3. Module error Upgrade CANCELED. Upgrade INCOMPLETE. Exit Select Exit and reinitiate the upgrade procedure.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Module Problems Console Display/Instructions Upgrade slot xx: Issue 1 June 1997 Page 4-77 Additional Information PC xx = slot selected in Step 3. Memory Card file error. Upgrade CANCELED Upgrade INCOMPLETE Exit Select Exit, then make sure that the memory card is properly inserted, and reinitiate the upgrade procedure.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-78 Select Exit and repeat the upgrade procedure, being careful to select the correct slot. Board Memory Programming Failure Console Display/Instructions Upgrade slot xx: Additional Information PC xx = slot selected in Step 3. Board Memory Programming Failure. Upgrade CANCELED Upgrade INCOMPLETE Exit Repeat the upgrade procedure.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-79 NI-1 BRI Provisioning Test This test verifies that each communication path on the 800 NI-BRI module is operational by establishing and disconnecting a series of voice and data calls between any two communication paths on the module. Beginning with Release 4.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-80 Summary Busy-Out or Reset Before beginning the test, busy-out or reset the module being tested.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-81 NOTE: Before proceeding with this test, have available completed copies of System Planning Form 3-i, Incoming Trunks: BRI Options and the NI-1 BRI Planner Form. Console Display/Instructions Additional Information PC From the main menu, select the Slot option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Page 4-82 Console Display/Instructions Issue 1 June 1997 Additional Information PC If the test cannot be run to completion, an error message screen appears, such as the one shown below:. Provisioning slot xx: xx = slot number entered in Step 2 Test running too long Exit Find the error message in Table 4-6 and proceed as indicated. Table 4-6.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Page 4-83 Console Display/Instructions Issue 1 June 1997 Additional Information PC Observe the status screens below. The screen below appears while the test is running.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems 800 NI-BRI Module Problems Page 4-84 xx = slot number entered in Step 2 Provisioning slot xx: At least 1 line not OK xxxxx xxxxx xxxxx xxxxx Exit xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx Lines 3 through 6 will contain at least one error message. See Table 4-7.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems 800 NI-BRI Module Problems Page 4-85 Interpret the test results If the test completes successfully, the module’s B-channels are functioning properly. If a communication path fails, find the result code in Table 4-7, and proceed as indicated. Restore the module when all tests are completed.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems 800 NI-BRI Module Problems Page 4-86 Table 4-7 Continued Result Code CO-V continued Description Corrective Action Possible causes for this error are: ■ ■ Outgoing voice calls are not possible. (Error identified at Outgoing Voice Call Test, Step 4) Incoming voice calls are not possible.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems 800 NI-BRI Module Problems Page 4-87 Table 4-7 Continued Result Code Description CO-V continued Corrective Action ■ Provisioning on the facility does not always allow outgoing and/or incoming calls.. (Error identifed at Outgoing Voice Call Test, Step 4 and/or Incoming Voice Call Test, Step 2) This condition may or may not be detected by any single manual test.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-88 Table 4-7 Continued Result Code CO-D continued Description Corrective Action The possible causes for this error are: ■ Outgoing data calls are not possible. (Error identified at Outgoing Data Call Test, Step 3) ■ Incoming data calls are not possible.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-89 Table 4-7 Continued Result Code Description Corrective Action CO-DV CO provisioning error for voice and data calls on that facility This result indicates that facility is correctly administered and established on Layers 1, 2, and 3. However a problem associated with the provisioning at the CO for voice and data calls was detected.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems 800 NI-BRI Module Problems Page 4-90 Table 4-7 Continued Result Code Description Corrective Action CO-DNV (Release 4.1 and later) Error on MERLIN LEGEND administration of DN and/or CO provisioning error for voice calls on that facility The facility is correctly administered and established with layers 1, 2, and 3. However, no incoming voice calls can be received.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems 800 NI-BRI Module Problems Page 4-91 Table 4-7 Continued Result Code Description Corrective Action CO-DDV (Release 4.1 and later) Error on MERLIN LEGEND administration of DN and/or CO provisioning error for voice and data calls on that facility The facility is correctly administered and established with layers 1, 2, and 3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems 800 NI-BRI Module Problems Page 4-92 Table 4-7 Continued Result Code Description Corrective Action DN (Release 4.1 and later) Incorrect DN administration The facility is established in layers 1, 2, and 3. Check that the facility is administered with the DN provided by the LEC and rerun the test. If the error persists, contact the LEC.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems 800 NI-BRI Module Problems Page 4-93 Table 4-7 Continued Result Code MLHD (Release 4.1 and later) Description Corrective Action ■ No data hunting, or The facility is correctly administered and established with layers 1, 2, and 3 with functioning data capabilities.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-94 Table 4-7 Continued Result Code MLHDV (Release 4.1 and later) OKH (Release 4.1 and later) Description Corrective Action ■ No voice or data hunting, or The facility is correctly administered and established with layers 1, 2, and 3 with functioning voice and data data capabilities.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-95 Table 4-7 Continued Result Code Description Corrective Action OKNOH (Release 4.1 and later. See OK for Release 4.0 and earlier) BRI facility that is not part of an MLHG is provisioned with functioning voice and data capabilities No action is required if non-MLH voice and data functionalities are expected.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-96 Table 4-7 Continued Result Code Description Corrective Action ADMIN No administration or incorrect administration on that facility Check that the facility is administered with the SPID and DN provided by the CO. If the SPID and DN were not administered properly, correct it and rerun the test.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-97 Table 4-7 Continued Result Code Description Corrective Action LAYR2 LAYER 2 BRI Provisioning error on facility Layer 1 is established. Unplug the connector and replug it into the same port. Rerun the test. If the problem persists, contact the LEC.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-98 Outgoing Voice Call Test Place a voice call from the BRI line under test to either a working facility on the system or to a phone on the premises that is connected to the Central Office (CO). NOTE: The 800 NI-BRI module must be restored (removed from the Maintenance Busy state) before performing this test.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-99 Answer the call at the destination telephone and verify the connection. Disconnect the call at either the originating or receiving end. Verify that the green LED next to this button turns off and the connection is removed. Incoming Voice Call Test Place a voice call from a known working telephone to the BRI line under test.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-100 Outgoing Data Call Test Place a data call from the BRI line under test to either a working facility on the system or a data endpoint on the premise that is connected to the central office (CO). See the Data and Video Reference for details regarding setting up a data call with specific equipment.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-101 Disconnect the call from either the originating or receiving end. Verify that the green LED turns off and the communication path is removed. Incoming Data Call Test Place a data call from a known working facility to the BRI line under test.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 800 NI-BRI Module Problems Issue 1 June 1997 Page 4-102 800 NI-BRI Module Clock Status If you have not been trained to perform BRI maintenance, contact your technical support organization for instructions on using this procedure. Summary Menu→Maintenance→Slot→Dial the slot no.→Enter→Clock→Exit → →Type the slot no.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 100D Module Problems Issue 1 June 1997 Page 4-103 Restore Clock CSU-lpbk Upgrade Exit Provision- displayed only for the 800 NI-BRI module. ing If you need assistance in interpreting the information displayed on the screen, contact your technical support. Clock Slot xx: mm/dd/yy Active: xx = slot number entered in Step 2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems 100D Module Problems Page 4-104 Summary Console Procedure PC Procedure Appropriate Modules Time Estimate EQ IN and EQ OUT (551 T1 CSU) DTE LOOPBACK (ESF T1 CSU) LINE LOOPBACK (ACCULINK 3150 CSU) Busy-Out or Reset Interrupting the Test Test Failure Restore Menu→Maintenance→Slot→Dial the slot no.→Enter→CSU-lpbk → →Type the slot no.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 100D Module Problems Issue 1 June 1997 Page 4-105 Busy-out the 100D module. Prepare the CSU. For the 551 T1 CSU, connect the EQ OUT and EQ IN jacks (see Figure 4-8). a. Plug one end of a bantam-to-bantam patch cord (or a loopback fixture) into the EQ OUT jack on the front of the CSU. b. Plug the other end of the patch cord into the EQ IN jack on the CSU.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems 100D Module Problems Page 4-106 551 T1 Channel Service Unit Office Repeater .18A + Line .18A -Line Figure 4-8.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Control Unit Problems 100D Module Problems Page 4-107 ACCULINK F1 F2 F3 NET EQPT NET 3150 IN IN NET OUT OUT EQPT OK FAIL TEST SIG OOF ALRM EER SIG OOF ALRM PDV BPV NETWORK Figure 4-10. ACCULINK 3150 CSU Front Panel Stat F1 Figure 4-11.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 100D Module Problems Page 4-108 Test: Rlpbk F1 Figure 4-12. Lpbk F2 Ptrns F3 ACCULINK 3150 CSU DTE Loopback Command 2 Loopback: Abort LLB F1 Figure 4-13.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 100D Module Problems Page 4-109 Loopback: LLB PLB F1 Figure 4-14.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 100D Module Problems Issue 1 June 1997 Page 4-110 To run the CSU Loopback Test, follow the steps below. From the Maintenance menu, select the Slot option. Console Display/Instructions Additional Information PC Maintenance Make a selection System Slot Port Exit Specify the 2-digit slot number (nn = 01 to 17). Dial or type [nn ] and select Enter.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 100D Module Problems Issue 1 June 1997 Page 4-111 The screen below appears while the test is running. At the same time, the module’s green LED flashes. Console Display/Instructions Additional Information PC CSU-lpbk Slot xx: xx = slot number entered in Step 2. CSU-lpbk in Progress Exit The screen below appears only if the module passes the test.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 100D Module Problems Issue 1 June 1997 Page 4-112 Interpreting Test Results If the test is successful, the connection between the CSU and the 100D module is good, and the 100D module is probably okay. Continue with the next module test; restore the module if you are finished testing. If the test fails, find the error message in Table 4-8 and proceed as indicated. Table 4-8.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 100D Module Problems Issue 1 June 1997 Page 4-113 Restoring the Module After completing the CSU Loopback Test, follow the steps below to restore the module. If you are finished testing modules, restore the 100D module. Refer to ‘‘Restore’’, earlier in this chapter, for instructions. Reset the CSU.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 100D Module Problems ■ Issue 1 June 1997 Page 4-114 Synchronization. The system maintains proper synchronization to the loop clock and switches to the local clock when the loop clock is not available (for example, during a loss of signal or a blue alarm). When the loop clock source is restored, the system switches back to the loop clock.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 100D Module Problems Page 4-115 Console Display/Instructions Issue 1 June 1997 Additional Information PC Specify the 2-digit slot number (nn = 01 to 17). Dial or type [nn ] and select Enter. Slot: Enter Slot number (00-17) nn Backspace Exit Enter Select Error Events. xx=slot number entered in Step 2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 100D Module Problems Issue 1 June 1997 Page 4-116 The screen below displays the errors that have accumulated during the current hour.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems 100D Module Problems Issue 1 June 1997 Page 4-117 From the Maintenance menu, select the Slot option. Console Display/Instructions Additional Information PC Maintenance Make a selection System Slot Port Exit Specify the 2-digit slot number (nn = 01 to 17). Dial or type [nn ] and select Enter. Slot: Enter Slot number (00-17) nn Backspace Exit Enter Select Clock.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems CTI Link Problems Console Display/Instructions Issue 1 June 1997 Page 4-118 Additional Information PC If you need assistance in interpreting the information displayed on the screen, contact your technical support.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems CTI Link Problems Issue 1 June 1997 Page 4-119 Before you start maintenance or troubleshooting procedures for the CTI Link, you should verify the following: The MERLIN LEGEND Communications System is operating in Hybrid/PBX mode. The CTI Link is plugged into a port on an 008 MLX or a 408 MLX module.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems CTI Link Problems Issue 1 June 1997 Page 4-120 To check Station Status, follow the steps below. Console Display/Instructions Additional Information PC From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit Select Station.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems CTI Link Problems Issue 1 June 1997 Page 4-121 The following screen appears if the port is not a CTI Link. Station: Make a selection Status xxxx is dial plan number, slot/port, or logical ID. Busy Out Restore Exit Enter Exiting from the non-CTI Link screen returns you to the selection screen shown in Step 2 for you to enter a new port number and try again.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems CTI Link Problems Issue 1 June 1997 Page 4-122 Selecting Exit returns you to the screen in Step 2 for further testing or you can exit the maintenance routine from that screen. Test Summary Menu→Maintenance→Port→Station→Dial port number→Enter→Test→Exit → →Type port number→ → → Console Procedure PC Procedure To perform CTI Link test, follow the steps below.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems CTI Link Problems Page 4-123 Console Display/Instructions Issue 1 June 1997 Additional Information PC Enter station number and select Enter. Station: Enter a station number xxxx is dial plan number, slot/port, or logical ID. xxxx Backspace Exit Enter Select Test. CTI Link xxxx: Make a selection Status Test xxxx is dial plan number, slot/port, or logical ID.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems CTI Link Problems Issue 1 June 1997 Page 4-124 Console Display/Instructions Additional Information PC The following screen appears if the test fails. Test CTI Link xxxx: Test FAILED Exit xxxx is dial plan number, slot/port, or logical ID. For this screen, check the following: 1. Verify wiring 2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems CTI Link Problems Issue 1 June 1997 Page 4-125 Restart Summary Menu→Maintenance→Port→Station→Dial port number→Enter→Restart→Exit → →Type port number→ → → Console Procedure PC Procedure To perform restart routine, follow the steps below. Console Display/Instructions Additional Information PC From the Maintenance menu, select the Port option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems CTI Link Problems Issue 1 June 1997 Page 4-126 Backspace Exit Enter Select Restart. CTI Link xxxx: Make a selection Status Test xxxx is dial plan number, slot/port, or logical ID. Restart Exit Console Display/Instructions Additional Information PC Select Yes. Restart CTI Link xxxx: Do you want to continue? Yes xxxx is dial plan number, slot/port, or logical ID.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems CTI Link Problems Issue 1 June 1997 Page 4-127 If the restart fails, the following screen appears. Restart CTI Link xxxx: xxxx is dial plan number, slot/port, or logical ID. Restart FAILED Exit Selecting Exit returns you to the selection screen shown in Step 4 where you can select further maintenance options or exit the maintenance routine.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems CTI Link Problems Issue 1 June 1997 Page 4-128 Varying Hiding Time ! CAUTION: This procedure should be done only under the direction of NSAC/Tier 3 engineers. It is not recommended for users or service technicians. If this value is changed, a corresponding change must be made for the PBX driver under the direction of Technical Support Organization (TSO) personnel.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems CTI Link Problems Page 4-129 Console Display/Instructions Issue 1 June 1997 Additional Information PC From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit Select Station. Port: Make a selection Line/Trunk Modem Station B-Channel RS232 Port1 RS232 Port2 Exit Enter Enter station number and select Enter.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Removing a CTI Link Issue 1 June 1997 Page 4-130 Select Hiding Time. Hiding Time is not shown on the display, but may be selected by pressing the associated softkey twice. Console Display/Instructions Additional Information CTI Link xxxx: xxxx is dial plan number, slot/port, or logical ID. Make a selection Status Test PC Restart Hiding Time Exit The following screen appears.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Removing a CTI Link ■ Issue 1 June 1997 Page 4-131 Link Shutdown. When you want to temporarily idle a CTI link before working on it. Permanent Removal For a permanent CTI link removal, do the following: (optional) Suspend MERLIN LEGEND alarming for the CTI link. Refer to the Network Manager’s Guide for the steps to suspend the alarming.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Carrier Problems Issue 1 June 1997 Page 4-132 For a link shutdown, do the following: Suspend MERLIN LEGEND alarming for the CTI link. If Step 1 of the link shutdown is not performed, then the MERLIN LEGEND may generate alarms about the CTI link while under maintenance. See the MERLIN LEGEND Network Manager’s Guide for detailed instructions on this procedure.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Carrier Problems Issue 1 June 1997 Page 4-133 Removing the Faulty Carrier Remove the control unit housing. If you need instructions, see ‘‘Removing the Control Unit Housing’’ in Chapter 1. Back up system programming. If you need instructions, see System Programming and Maintenance (SPM) (for disk backups) or Appendix D, ‘‘Backing Up with a Memory Card’’.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Checking System and Slot Status Issue 1 June 1997 Page 4-134 Repeat Steps 8–10 until the faulty carrier is removed. Replacing the Carrier After removing the faulty carrier, use the steps below as a guideline for installing a new carrier. Install the replacement carrier(s). See Installation for instructions. Replace the modules with all cords connected as they were before.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Checking System and Slot Status Page 4-135 Console Display/Instructions Issue 1 June 1997 Additional Information PC From the Maintenance menu, select the System option. Maintenance Make a selection System Slot Port Exit Select Status.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Checking System and Slot Status Issue 1 June 1997 Page 4-136 Immediately following R, Y, or G is its status (aaa in the screens shown above), which can be On, Off, or No status (an empty slot in the control unit). Red LED When the red LED is on, the module is not in service because it is in standby mode, being tested, or is in an alarm condition.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Checking System and Slot Status Issue 1 June 1997 Page 4-137 Slot Status Slot Status provides the following information for a module in a particular slot: ■ LED status ■ Errors (yes or no) ■ Mode (initialization, standby, test, or normal) ■ Alarms (yes or no) ■ Maintenance busy (yes or no) Summary Console Procedure PC Procedure Menu→Maintenance→Slot→Dial the slot no.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Checking System and Slot Status Issue 1 June 1997 Page 4-138 From the Maintenance menu, select the Slot option. Console Display/Instructions Additional Information PC Maintenance Make a selection System Slot Port Exit Specify the 2-digit slot number (nn = 00 to 17). Dial or type [nn ] and select Enter.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Control Unit Problems Checking System and Slot Status Issue 1 June 1997 Page 4-139 If you selected Slot 00, the screen below appears. For detailed information about this status screen, see ‘‘Slot Status’’, earlier in this chapter. Console Display/Instructions Status Slot 00: LED: Additional Information PC Raaa=status (On, Off, No) of red LED.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Trunk Errors 5 Central Office Problems Issue 1 Issue 1 June 1997 June 1997 Page 5-1 5 If you have tested the telephones and the modules in the control unit, you have isolated the trouble to the trunks or the CO. To isolate the trouble further, follow the instructions in this chapter to troubleshoot the trunks.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Trunk Errors Table 5-1.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Trunk Errors Issue 1 June 1997 Page 5-3 Outgoing Trunk Problems If the system cannot seize outgoing trunks, try the following procedure for analog lines. NOTE: You cannot perform this procedure on a rotary telephone. Check for outside dial tone at the network interface. For GS trunks, apply ground to the ring lead to get dial tone. If dial tone is not present, notify the customer.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Trunk Errors Issue 1 June 1997 Page 5-4 Listen for dial tone. ■ If dial tone is not present, use a test telephone to isolate the problems either to the module where the trunk terminates or to the location in the trunk access equipment. ■ If dial tone is present, dial a working outside number to verify that the call can be completed.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Trunk Errors Issue 1 June 1997 Page 5-5 At the maintenance terminal, check the trunk programming to be sure this trunk has been properly translated. See the system planning forms. If the module continues to malfunction, replace it. Testing Trunks Automatically The automatic maintenance program takes the ports out of service when a trunk is malfunctioning.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Central Office Problems Trunk Errors Page 5-6 No more than 50 percent of trunks in a pool can be in maintenance-busy states at one time.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Trunk Errors Issue 1 June 1997 Page 5-7 After four occurrences, the trunk is put into a maintenance-busy state and a permanent error is logged. ■ The CO fails to disconnect when the GS trunk is dropped by the system. After two occurrences, the trunk is put into a maintenance-busy state and a permanent error is logged.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-8 Maintenance-Busy Status See ‘‘Checking Ports’’ below for information on maintenance-busy status. Checking Ports You perform the following procedures from the maintenance terminal. By selecting Port from the Maintenance screen, you can check the maintenance-busy status and other information for individual trunks and extensions.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Central Office Problems Checking Ports Page 5-9 Console Display/Instructions Additional Information PC From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit Select the Line/Trunk option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Page 5-10 Console Display/Instructions Issue 1 June 1997 Additional Information PC Select trunk Status. Line/Trunk xxx = line number entered in Step 3 xxx: Make a selection Status Busy Out Restore Exit The maintenance-busy status for the trunk you selected is displayed as a Yes or a No, in that field (line 6) on the screen below.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Page 5-11 Console Display/Instructions Issue 1 June 1997 Additional Information PC From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit Select the Station (extension) option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-12 Select Status. Station xxxx = extension number entered in Step 3 xxxx: Make a selection Status Busy Out Restore Exit The maintenance-busy status for the trunk you selected is displayed as a Yes or a No, in that field (line 6) on the screen below .
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Page 5-13 Console Display/Instructions Issue 1 June 1997 Additional Information PC From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit Console Display/Instructions Additional Information PC Select the Digital Subscriber Line (DSL) option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-14 Select DSL Status. DSL sspp = slot/port number entered in Step 3 sspp: Make a selection Status Busy Out Restore Exit The maintenance-busy status for the trunk you selected is displayed as a Yes or a No, in that field (line 6) on the screen below.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Page 5-15 Console Display/Instructions Issue 1 June 1997 Additional Information PC From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit Select the Line/Trunk option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Page 5-16 Console Display/Instructions Issue 1 June 1997 Additional Information PC Select Busy-Out. Line/Trunk xxx: xxx = line number entered in Step 3 Make a selection Status Busy Out Restore Exit The screen below is shown until Busy-Out finishes or fails.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-17 Busying-Out an Extension Summary Menu→ Maintenance→Port→Extension→Dial the dial plan no.→Enter→Busy-Out Console Procedure → → →Type the dial plan PC Procedure no.→ → To busy-out an extension, follow the steps below. Console Display/Instructions Additional Information PC From the Maintenance menu, select the Port option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Central Office Problems Checking Ports Page 5-18 Console Display/Instructions Additional Information PC Specify the dial plan number extension number (nnnn = 1- to 4-digit extension number). Dial or type [nnnn], then select Enter.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-19 The screen below isa shown until Busy-Out finishes or fails. Station xxxx = extension number entered in Step 3 xxxx: Busy-Out in Progress Exit The screen below appears when Busy-Out is completed successfully.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Console Display/Instructions Issue 1 June 1997 Page 5-20 Additional Information PC From the Maintenance menu, select the Port option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Page 5-21 Console Display/Instructions Issue 1 June 1997 Additional Information PC Select the DSL option. Port: Make a selection Line/Trunk Modem Station B-Channel RS232 Port1 DSL RS232 Port2 Exit Enter Specify the dial plan DSL number (sspp = 2-digit slot number and 2-digit port number).
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-22 The screen below appears when Busy-Out is completed successfully. DSL sspp = slot/port number entered in Step 3 sspp: Busy-Out Successfully Completed Exit The screen below appears when Busy-Out fails. If this occurs, exit and try again.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Page 5-23 Console Display/Instructions Issue 1 June 1997 Additional Information PC From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit Select the Line/Trunk option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-24 The screen below is shown until Restore finishes or fails. Restore Line/Trunk xxx: xxx = line number entered in Step 3 Restore in Progress Exit The screen below appears when Restore is completed successfully.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Page 5-25 Console Display/Instructions Issue 1 June 1997 Additional Information PC From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit Select the Station (extension) option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-26 Select Restore. Station xxxx: Make a Selection xxxx = extension number entered in Step 3 Status Busy Out Restore Exit The screen below is shown until Restore finishes or fails. Restore Station xxxx: xxxx = extension number entered in Step 3 Restore in Progress Exit The screen below appears when Restore is completed successfully.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-27 Restoring a Digital Subscriber Line (DSL) Summary Procedure PC Procedure Menu→Maintenance→Port→DSL→Dial the dial plan no.→Enter→Restore → → →Type the dial plan no.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-28 To restore an extension, follow the steps below. Console Display/Instructions Additional Information PC From the Maintenance menu, select the Port option. Maintenance Make a selection System Slot Port Exit Select the Station (extension) option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Central Office Problems Checking Ports Page 5-29 Console Display/Instructions Additional Information PC Select Restore. DSL sspp: Make a Selection sspp = slot/port number entered in Step 3 Status Busy Out Restore Error Events Exit The screen below is shown until Restore finishes or fails.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Central Office Problems Checking Ports Page 5-30 Resetting an RS-232 Port The ADMIN (SPM) port is RS-232 Port 1, and the SMDR port is RS-232 Port 2. Summary Console Procedure PC Procedure Menu→ Maintenance→Port→RS232 Port1 or RS232 Port2→Dial the dial plan no.→Enter→Reset→Yes → → or →Type the dial plan no.→ → → To reset an RS-232 port, follow the steps below.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Console Display/Instructions Issue 1 June 1997 Page 5-31 Additional Information PC Select Yes. RS232 Port x Reset: x = port selected in Step 2 Do you want to continue? Yes Cancel Exit The screen below is shown until Reset finishes or fails.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-32 Resetting the Processor’s Internal Modem Summary Console Procedure Menu→Maintenance→Port→Modem→Reset→Yes → → → → PC Procedure To reset the processor’s internal modem, follow the steps below. Console Display/Instructions Additional Information From the Maintenance menu, select the Port option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Console Display/Instructions Issue 1 June 1997 Page 5-33 Additional Information PC Select Yes. Modem Port Reset: Do you want to continue? Yes Cancel Exit The screen below is shown until Reset finishes or fails. Modem Port Reset: Reset in Progress Exit The screen below appears when Reset is completed successfully.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-34 Auditing DS1 PRI B-Channels The Auditing Lines and Auditing Calls procedures initiate an audit. Once an audit is initiated, you need to wait for the far end to send a message, which usually takes about four minutes. After waiting four minutes, check the error logs to see if any new PRI errors have occurred. ■ Auditing Lines.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-35 Auditing Lines Summary Procedure PC Procedure Appropriate Slot or Port Time Estimate Backup Procedure Busy-Out or Reset Interrupting the Test Restore Menu→Maintenance→Port→B-Channel→Dial the slot and port no.→Enter→ Audit Lines → → →Type the slot and port no.→ → This test can be run only on the slot and port of a DS1 PRI B-channel.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-36 To audit lines, follow the steps below. Console Display/Instructions Additional Information From the Maintenance menu, select the Port option. PC Maintenance Make a selection System Slot Port Exit Select the B-Channel option.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Console Display/Instructions Issue 1 June 1997 Page 5-37 Additional Information PC Select Audit Line. B-Channel xxxx: Make a selection xxxx = slot and port number entered in Step 3. Audit Line Audit Call Exit The screen below appears only if the audit message is successfully created and sent.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Central Office Problems Checking Ports Page 5-38 This indicates that the problem may be at the CO end. First, make sure the correct B-channel is selected. If the correct B-channel is selected, the customer or Lucent Technologies representative acting as the customer’s agent should ask the CO to clear the problem from that end.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-39 Console Display/Instructions Select the B-Channel option. Additional Information PC Port: Make a selection Line/Trunk Modem Station B-Channel RS232 Port1 DSL RS232 Port2 Exit Enter Specify the slot and port number (ss=2-digit slot number; pp=2-digit port number). Dial or type [sspp] and select Enter.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Checking Ports Issue 1 June 1997 Page 5-40 After about four minutes, check the error logs. ■ If new PRI errors occur, contact your technical support organization for help on interpreting the results and your action. ■ If no new PRI messages appear, the ends are most likely in agreement. The screen below appears when the message cannot be sent.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Conclusion of Hardware Maintenance Issue 1 June 1997 Page 5-41 Conclusion of Hardware Maintenance Installing the Control Unit Housing (Release 2.1 or Later) After you have completed maintenance and troubleshooting on Release 2.1 or later, follow the steps below to reinstall the control unit housing. Installing the Top Cover To install the top cover, see Figure 5-1 and follow these steps.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Conclusion of Hardware Maintenance Issue 1 June 1997 Page 5-42 Top cover Empty module Figure 5-1. Installing the Control Unit Top Cover (Release 2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Conclusion of Hardware Maintenance Front cover Issue 1 June 1997 Page 5-43 MERL IN LE GE ND MERLI N LEGE Figure 5-2. ND Installing the Control Unit Front Cover (Release 2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Central Office Problems Conclusion of Hardware Maintenance Issue 1 June 1997 Page 5-44 Installing the Control Unit Housing (Release 2.0 or Earlier) After you have completed maintenance and troubleshooting, follow the steps below to reinstall the Release 2.0 or earlier control unit housing. Assemble the control unit housing. See Figure 5-3. ■ If the housing is already assembled, go to Step 2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Central Office Problems Conclusion of Hardware Maintenance Page 5-45 Right Hand Side Panel d MERLIN LEGEND TO DETATCH: SLIDE TO ALIGN ARROWS Front Panel TO ATTACH: ALIGN ARROWS. SLIDE TO COMPLETE CIRCLE. Line Up With the Semicircle on Inside of Front Panel Slide Tongues in and Push Front Panel Up Figure 5-3. Assembling the Control Unit Housing (Release 2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Central Office Problems Conclusion of Hardware Maintenance Page 5-46 Slide housing cover forward into clips Figure 5-4. Installing the Control Unit Housing (Release 2.0 and Earlier) Line up the wire clips attached to the carrier with the recesses on the outside of the side panels. See Figure 5-4.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Support Telephone Number A Customer Support Information Issue 1 Issue 1 June 1997 June 1997 Page A-1 A Support Telephone Number In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your Lucent Technologies representative.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Federal Communications Commission (FCC) Electromagnetic Interference Issue 1 June 1997 Page A-2 Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information FCC Notification and Repair Information Issue 1 June 1997 Page A-3 FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: ■ Means of Connection.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information FCC Notification and Repair Information ■ Issue 1 June 1997 Page A-4 The REN (Ringer Equivalence Number) for all three systems is 1.5A. — The facility interface code (FIC) and service order code (SOC): ■ For tie line connection, the FIC is TL31M and the SOC is 9.0F. ■ For connection to off-premises stations, the FIC is OL13C and the SOC is 9.0F.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Installation and Operational Procedures Issue 1 June 1997 Page A-5 ■ Ringer Equivalence Number (REN). The REN is used to determine the number of devices that may be connected to the telephone line. Excessive RENs on the line may result in the devices not ringing in response to an incoming call. In most, but not all, areas the sum of the RENs should not exceed five (5.0).
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Installation and Operational Procedures Issue 1 June 1997 Page A-6 ■ Changes at Local Telephone Company. Your local telephone company may make changes in its facilities, equipment, operations, or procedures that affect the proper functioning of this equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information DOC Notification and Repair Information Issue 1 June 1997 Page A-7 Allowing this equipment to be operated in such a manner as not to provide proper answer supervision signaling is in violation of Part 68 rules. New Network Area and Exchange Codes. The MERLIN LEGEND software does not restrict access to any new area codes or exchange codes established by a local telephone company.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information DOC Notification and Repair Information Issue 1 June 1997 Page A-8 Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or any equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Renseignements sur la notification du ministère des Communications du Issue 1 June 1997 Page A-9 Renseignements sur la notification du ministère des Communications du Canada et la réparation AVIS: L’étiquette du ministère des Communications du Canada identifie le matériel homologué.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Renseignements sur la notification du ministère des Communications du Issue 1 June 1997 Page A-10 AVERTISSEMENT: L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à un service d’inspection des installations électriques, ou à un électricien, selon le cas.
TELEPHONE EQUIPMENT Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère Communications du Canada. This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference reguations of the Canadian Department of Communications.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Security of Your System: Preventing Toll Fraud Issue 1 June 1997 Page A-12 Security of Your System: Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Security of Your System: Preventing Toll Fraud Issue 1 June 1997 Page A-13 The Remote Access feature, as designed, helps the customer, through proper administration, to minimize the ability of unauthorized persons to gain access to the network.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Toll Fraud Prevention Issue 1 June 1997 Page A-14 ■ When possible, restrict the off-network capability of off-premises callers, using calling restrictions, Facility Restriction Levels (Hybrid/PBX mode only), and Disallowed List capabilities. In Release 3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Toll Fraud Prevention Issue 1 June 1997 Page A-15 Physical Security, Social Engineering, and General Security Measures Criminals called hackers may attempt to gain unauthorized access to your communications system and voice messaging system in order to use the system features.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Toll Fraud Prevention Issue 1 June 1997 Page A-16 ■ Educate employees that hackers may try to trick them into providing them with dial tone or dialing a number for them.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Toll Fraud Prevention Issue 1 June 1997 Page A-17 Security Risks Associated with Transferring through voice messaging systems Toll fraud hackers try to dial into a voice mailbox and then execute a transfer by 4 .
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Toll Fraud Prevention Issue 1 June 1997 Page A-18 ■ FRL 3 for restriction to domestic long distance (excluding area code 809 for the Dominican Republic as this is part of the North American Numbering Plan, unless 809 is required) ■ FRL 4 for international calling In Release 3.1 and later systems, default local and default toll tables are factory-assigned an FRL of 2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Toll Fraud Prevention ■ Issue 1 June 1997 Page A-19 If Outcalling is allowed to long distance numbers, build an Allowed List for the voice mail port extension(s) used for Outcalling. This list should contain the area code and the first three digits of the local exchange telephone numbers to be allowed.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Toll Fraud Prevention Issue 1 June 1997 Page A-20 ■ If the Automated Attendant prompts callers to use Remote Call Forwarding (RCF) to reach an outside telephone number, the system may be susceptible to toll fraud.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Toll Fraud Prevention Issue 1 June 1997 Page A-21 NOTE: In most cases these will be loop-start lines/trunks without reliable disconnect. The local telephone company will need to be involved to change the facilities used for RCF to ground start lines/trunks. Usually a charge applies for this change. Also, hardware and software changes may need to be made in the MERLIN LEGEND system.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Other Security Hints Issue 1 June 1997 Page A-22 ■ It is strongly recommended that customers invest in security adjuncts, which typically use one-time passcode algorithms. These security adjuncts discourage hackers.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Other Security Hints Issue 1 June 1997 Page A-23 Educating Users Everyone in your company who uses the telephone system is responsible for system security. Users and attendants/operators need to be aware of how to recognize and react to potential hacker activity.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Other Security Hints Issue 1 June 1997 Page A-24 Educating Operators Operators or attendants need to be especially aware of how to recognize and react to potential hacker activity. To defend against toll fraud, operators should follow the guidelines below: ■ Establish procedures to counter social engineering.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Other Security Hints Issue 1 June 1997 Page A-25 Establishing a Policy As a safeguard against toll fraud, follow these guidelines for your MERLIN LEGEND Communications System and voice messaging system: ■ Change passwords frequently (at least quarterly). Changing passwords routinely on a specific date (such as the first of the month) helps users to remember to do so.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Other Security Hints Issue 1 June 1997 Page A-26 ■ Keep the Remote Maintenance Device turned off when not in use by Lucent Technologies or your authorized dealer. ■ Limit transfers to registered subscribers only. ■ Use the Security Violations Notification options (Mailbox Lock or Warning Message) to alert you of any mailbox break-in attempts. Investigate all incidents.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Other Security Hints Issue 1 June 1997 Page A-27 ■ Keep the system console and supporting documentation in an office that is secured with a changeable combination lock. Provide the combination only to those individuals having a real need to enter the office. ■ Keep telephone wiring closets and equipment rooms locked.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Limited Warranty and Limitation of Liability Issue 1 June 1997 Page A-28 Limited Warranty and Limitation of Liability Lucent Technologies warrants to you, the customer, that your MERLIN LEGEND Communications System will be in good working order on the date Lucent Technologies or its authorized reseller delivers or installs the system, whichever is later (“Warranty Date”).
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Limited Warranty and Limitation of Liability Issue 1 June 1997 Page A-29 ■ Abuse, misuse, or negligent acts or omissions of the customer and persons under the customer’s control ■ Acts of third parties and acts of God LUCENT TECHNOLOGIES’ OBLIGATION TO REPAIR, REPLACE, OR REFUND AS SET FORTH ABOVE IS YOUR EXCLUSIVE REMEDY.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Remote Administration and Maintenance Issue 1 June 1997 Page A-30 Remote Administration and Maintenance The Remote Administration and Maintenance feature of your telecommunications system, if you choose to use it, permits users to change the system features and capabilities from a remote location.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Customer Support Information Remote Administration and Maintenance ■ Issue 1 June 1997 Page A-31 If you have a special telephone line connected to your Hybrid/PBX or Key system for Remote Administration and Maintenance, you should do one of the following: — Unplug the line when it is not being used. — Install a switch in the line to turn it off when it is not being used.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 Issue 1 June 1997 June 1997 System Numbering Forms Page B-1 B System Numbering Forms B When you change any existing trunk or extension wiring, record information about the wiring on the appropriate system numbering form. This appendix includes examples of all of the system numbering forms, and instructions for completing Form 2a, “System Numbering: Extension Jacks.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 System Numbering Forms Form 2a, System Numbering: Extension Jacks Issue 1 June 1997 Page B-2 Form 2a, System Numbering: Extension Jacks Renumber System* ❑ 2-Digit ✦ ❑ Selected Extension Numbers Mod. Log. Type ID Jack Type B A D† Eqpt. 2-Dig Ext. No.✦ ❑ 3-Digit ❑ Set Up Space 3-Dig. Set Up Renumber Ext. Space to No.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 System Numbering Forms Form 2a, System Numbering: Extension Jacks Issue 1 June 1997 Page B-3 The number in the logical ID column refers to the number of the extension jack in the control unit. 1. In the “Eqpt” (Equipment). column, enter the type of device (such as an MLX-20L console) that is connected to the extension jack. On the second line, enter any attached adjuncts (such as an answering machine). 2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 System Numbering Forms Form 2b, System Numbering: Digital Adjuncts Issue 1 June 1997 Page B-4 Form 2b, System Numbering: Digital Adjuncts Factory-Set Log. ID 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 Figure B-2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 System Numbering Forms Form 2c, System Numbering: Line/Trunk Jacks Page B-5 Form 2c, System Numbering: Line/Trunk Jacks Music On Hold, Line/Trunk No. __________ Source __________ Maintenance Alarm, Line/Trunk No. ____________________ Loudspeaker Page, Line/Trunk No(s). _____________________ Loop-Start Reliable Disconnect* ■ No ✦ ■ Yes Module Type and Slot No. Jack Type (LS, GS, Log.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 Issue 1 June 1997 June 1997 Unit Load Calculation Worksheet Page C-1 C Unit Load Calculation Worksheet C If you determine that you need to recalculate the unit load for any carrier, use the instructions on the following worksheet. NOTE: ■ You should have a separate copy of the worksheet for each carrier. ■ See ‘‘Unit Loads’’ in Chapter 1 for information on recalculating unit loads.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Unit Load Calculation Worksheet Unit Load Worksheet Page C-2 Unit Load Worksheet 1. Number of modules in carrier (excluding power supply and processor): ■ If fewer than five, power is adequate. ■ If five or six, continue to Step 2. 2. Key or Behind Switch mode only: Indicate configuration of lines; then go to Step 5. __________ o o Square Modified 3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Unit Load Calculation Worksheet Unit Load Worksheet Page C-3 Number of MLX-28D consoles connected to modules in the carrier __________ Number of 34-button analog multiline telephones connected to modules in the carrier __________ Total of MLX-20L, MLX-28D, and 34-button analog telephones __________ ■ If total is less than or equal to 45, auxiliary power is not required.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Unit Load Calculation Worksheet Unit Load Worksheet Page C-4 Table 1: 800 GS/LS 0.0 800 GS/LS-ID 8.0 800 DID 8.0 MERLIN LEGEND Mail Total Estimated Unit Load 0.0 ■ If the total is less than or equal to 54, any power supply module is sufficient. ■ If the total is greater than 54, continue to Step 6. 6. Calculate the actual carrier unit load.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Unit Load Calculation Worksheet Unit Load Worksheet Page C-5 Qty x Unit Load Hybrid/PBX or Modified 1.1 0.0 0.0 0.0 0.9 1.0 0.9 1.2 1.2 1.2 0.6 Equipment BIS-34D MLC-5 MDC-9000 MDCW-9000 10-Button Basic 10-Button HFAI 34-Button Basic 34-Button DLX 34-Button BIS 34-Button BIS/DIS Single-Line Telephone = Total Square 1.5 0.0 0.0 0.0 1.1 1.2 1.1 1.7 1.4 1.4 0.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Unit Load Calculation Worksheet Unit Load Worksheet Page C-6 Qty Headset Adapter x Unit Load 0.8 = Total 1.0 PC ISDN Card Total Actual Unit Load 1. The MFM has its own wall power unit located at the telephone and therefore is not added to the unit load calculation. 2. Up to two DSSs (one DSS per MLX-28D or MLX-20L console) can be powered from each control unit carrier.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Unit Load Calculation Worksheet Unit Load Worksheet Issue 1 June 1997 Page C-7 7. Try to exchange modules between carriers to reduce the unit loads to 54. (Remember that the 100D, 400, 400 GS/LS/TTR, 800 GS/LS-ID, 800, 800 NI-BRI, and 800 GS/LS modules have unit loads of 0.0.) Repeat Steps 1 through 6 to recalculate unit loads for the new configuration.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Unit Load Calculation Worksheet Unit Load Worksheet Page C-8 8. Calculate the unit loads for slots 5 and 6 of the carrier.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Unit Load Calculation Worksheet Unit Load Worksheet Page C-9 Qty x Unit Load = Total Hybrid/PBX or Modified Square Direct Station Selector2 0.7 0.9 General Purpose Adapter 0.8 1.0 Hands-Free Unit 0.8 1.0 Headset Adapter 0.8 1.0 Equipment 1 Optional Equipment Total Actual Unit Load for Slots 5 and 6 1.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Unit Load Calculation Worksheet Unit Load Worksheet Issue 1 June 1997 Page C-10 9. Try to exchange modules between carriers to reduce the unit loads for slots five and six through 27. (Remember that the 100D, 400, 400 GS/LS/TTR, 800 GS/LS-ID, 800, 800 NI-BRI, and 800 GS/LS modules have unit loads of 0.0.) Repeat Steps 1 through 8 to recalculate unit loads for new configuration.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 Issue 1 June 1997 June 1997 Backing Up with a Memory Card Page D-1 D Backing Up with a Memory Card D A PCMCIA (Personal Computer Memory Card International Association) interface slot is present on the processor module. The slot is a standard interface through which information can be added to or obtained from the system using a memory card. The PCMCIA interface slot accepts one memory card at a time.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Card Types Issue 1 June 1997 Page D-2 Card Types The types of memory cards are described below. The card type is identified by a preprinted, color-coded label. ■ Upgrade Card. This card is used for MERLIN LEGEND Communication System software upgrades. The upgrade can be performed by the system manager using the memory card and the Maintenance option on the SPM Main Menu.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Backing Up with a Memory Card Card Types Figure D-1. MEMO sunlight • Do not drop, bend or crush • Keep away from moisture • Keep connector clean • Avoid high temperatures and direct CAUTION Release 3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Backing Up with a Memory Card Card Types Page D-4 Inserting the Card RT Push in to remove Memory Card Figure D-2. Inserting the Memory Card LU MEMO CENT TE RY CA CHNO LU USED CENT TE RD CONT LOGIES CH PR EXCE AI PT IN NOLOGI NS PROPOPRIET ARY ACCO ES TH RI RDAN AT IS ETARY IN NO CE W FO ITH APT TO BE RMATIO DI N PLIC ABLE SCLOSE OF COPY AGRE D OR RIGH EMEN T© TS.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Memory Card Formatting Issue 1 June 1997 Page D-5 Memory Card Formatting The memory card may have to be formatted before you begin any manual or automatic backup procedures. This section details the screens and messages that appear during the format procedure. ! CAUTION: Formatting overwrites previous data on the memory card.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Memory Card Formatting Issue 1 June 1997 Page D-6 A memory card may need to be formatted if it is intended for use as a translation card but is currently blank, or contains data other than backup files for the system. Format Warning Format Memory Card: All data on card will be DELETED.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Backup Table D-1. Issue 1 June 1997 Page D-7 Memory Card Formatting Messages Message What it Means Formatting Memory Card The format is in progress. Formatting of Memory Card Completed. The format was successful and has completed. Memory Card cannot be formatted. The memory card cannot be formatted. Remove the card and repeat the procedure with another card.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Backing Up with a Memory Card Backup Page D-9 Console Display/Instructions Additional Information PC Select the System menu. System Programming: > Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Select Back/Restore.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Backing Up with a Memory Card Backup Page D-10 Console Display/Instructions Additional Information PC Select the backup filename. _ BACK1.***** AUTO.BACK1 If you select AUTO.BACK1 or AUTO.BACK2, go to Step 8. You cannot rename either of these BACK2.***** AUTO.BACK2 two files Memory Card Backup: Make a selection BACK3.***** If you select BACK1., BACK2., or BACK3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Backing Up with a Memory Card Backup Console Display/Instructions Page D-11 Additional Information PC Respond to the prompt. Backup filename: filename = file selected in Step 5 or entered in Step 6 Do you want to continue? Select No to abort the backup. Go to Step 11. Yes No Exit Select Yes to continue the backup. Observe the backup progress screen.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Automatic Backup Issue 1 June 1997 Page D-12 Automatic Backup If an automatic backup fails for any reason, except when the failure results from the memory card being write-protected, the automatic backup feature is turned off. Follow the procedure below to reprogram automatic backup.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Automatic Backup Issue 1 June 1997 Page D-13 Procedure: Automatic Backup Console Display/Instructions Additional Information Insert the memory card into the PCMCIA interface slot on the processor module. Select the System menu.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Automatic Backup Page D-14 Console Display/Instructions Issue 1 June 1997 Additional Information PC Make a selection. Auto MemCard Backup: Select one Off Daily Select Off, Daily, or Weekly Exit Enter Save your entry. Weekly l u Select Enter. If you selected Off you have finished this procedure. Go to Step 7.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Automatic Backup Issue 1 June 1997 Page D-15 l Daily Backup Procedure Console Display/Instructions Additional Information PC Erase the current daily backup time (xxxx). Daily MemCard Backup: Enter hour (00-23) and minutes (00-59) HHMM xxxx Backspace Exit Enter Press Drop.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Automatic Backup Issue 1 June 1997 Page D-16 u Weekly Backup Procedure Console Display/Instructions Additional Information PC Erase the current weekly backup day and time (xxxxx). Weekly MemCard Backup: Enter day (0-6) hr (00-23) and min (00-59) DHHMM xxxxx Backspace Exit Enter Press Drop.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Automatic Backup Issue 1 June 1997 Page D-17 Backup Messages During manual or automatic backup procedures, additional screens may appear to alert you to problems with the translation memory card, the backup file, or the backup procedure. This section contains illustrations of each screen and information about what to do if the screen appears.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Automatic Backup Issue 1 June 1997 Page D-18 Card Removed While Backup Is in Progress Backup x: x = backup filename BACKUP IS CANCELED. Verify that Memory Card has been inserted correctly. File has been DELETED. Exit The memory card is not inserted or is inserted incorrectly while a backup is in progress. The backup file that was being created is deleted and the backup is aborted.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Automatic Backup Issue 1 June 1997 Page D-19 Card Is Write-Protected Memory Card Backup: Memory Card is WriteProtected. Reset Write-Protect Tab on Memory Card. Exit The memory card is write-protected. You must remove the memory card, flip the write-protect tab, reinsert the memory card, and repeat the backup procedure.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Restore Issue 1 June 1997 Page D-20 Restore Use this procedure to restore system conditions that were backed up onto a translation memory card. The information in a backup file on the translation card is copied to the system. The restore procedure is necessary under the following conditions: ■ System RAM is corrupt.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Restore Issue 1 June 1997 Page D-22 Procedure: Restore Console Display/Instructions Additional Information Insert the memory card into the PCMCIA interface slot on the processor module. Select the System menu.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Restore Console Display/Instructions Issue 1 June 1997 Page D-23 Additional Information PC Select the restore file. Memory Card Restored: Select one BACK1.mmdd AUTO.BACK1 BACK2.mmdd AUTO.BACK2 mmdd = month and day of backup BACK3.mmdd Exit Enter Press the button or function key next to your selection. Ã Observe the restore file validation screen.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Restore Console Display/Instructions Issue 1 June 1997 Page D-24 Additional Information PC Observe the restore file validation screen. Restore n : n = filename selected in Step 5 Restore Successfully Completed. System is Restarting. Please Wait. The session is finished and the system restarts. You must enter system programming again to continue.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Restore Issue 1 June 1997 Page D-25 Card Removed after Confirmation Memory Card Restore: RESTORE IS CANCELED. System is DOWN. The memory card was removed from the processor slot while the restore was in progress. The restore is aborted and the system performs a System Erase (frigid start). You must reinsert the memory card and repeat the restore procedure.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Restore Issue 1 June 1997 Page D-26 Release Mismatch Restore n : File is Not Compatible n = filename selected X.Y = release number for Release X.Y Restore Canceled. Conversion Required. Exit This screen appears only if you are upgrading from Release 3.0 or higher and the releases are not compatible.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Restore Issue 1 June 1997 Page D-27 If the restore fails because the card is damaged, the system performs a System Erase (frigid start). Repeat the restore procedure using a different file and/or memory card. Wrong Type of Card Memory Card Restore: Inserted Memory Card is not the correct type. Remove and insert MERLIN LEGEND Backup/Restore Card.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Backing Up with a Memory Card Restore Issue 1 June 1997 Page D-28 Strap in Place for Key Mode but Mode is Set to Hybrid Restore n : n = filename selected Restore Failure RESTORE IS CANCELED. Restore File Mode is Hybrid/PBX. Control Unit strap in place for KEY. Exit ! CAUTION: This procedure should be performed only by qualified service personnel.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 Issue 1 June 1997 June 1997 Modifying A Release 2.1 or Earlier Processor Key Mode Page E-1 Modifying A Release 2.1 or Earlier Processor Key Mode E E Release 2.1 and Earlier ! CAUTION: This procedure must be performed for KF registration with the FCC. This procedure prevents the system from being programmed as a Hybrid-PBX system.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Modifying A Release 2.1 or Earlier Processor Key Mode Page E-2 IC64 IC55 IC56 IC51 CR4 CR3 HDR3 CR2 CR1 IC57 HDR3 1 1 IC27 Y1 IC44 IC16 IC15 IC17 IC18 IC50 IC20 IC19 IC21 IC22 Y2 IC66 IC62 IC4 IC61 IC36 IC10 IC48 IC7 HDR4 J21 IC45 IC11 IC1 1 HDR4 SHUNT ! Do not touch HDR3 Figure E-1.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Modifying A Release 2.1 or Earlier Processor Key Mode Page E-3 On the exposed portion of the processor board, find the header marked HDR4; it is in the upper-left area. A shunt is attached to one of the pins on the HDR4 header. Remove the shunt from the single header pin; then reinsert it so that it covers both pins on the header.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Modifying A Release 2.1 or Earlier Processor Key Mode Page E-4 Right Hand Side Panel d MERLIN LEGEND TO DETATCH: SLIDE TO ALIGN ARROWS Front Panel TO ATTACH: ALIGN ARROWS. SLIDE TO COMPLETE CIRCLE. Line Up With the Semicircle on Inside of Front Panel Slide Tongues in and Push Front Panel Up Figure E-2.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 Issue 1 June 1997 June 1997 NI-1 BRI Provisioning Page F-1 F NI-1 BRI Provisioning F This appendix provides detailed information concerning the features and translations that make up the ISDN Ordering Code (IOC) standardized capability package “S”, as well as the Multi-Line Hunt (MLH) feature.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Issue 1 June 1997 Page F-2 Lucent Technologies 5ESS Switch Translations For the Lucent Technologies 5ESS switch, Capability Package “S” (2B) includes alternate voice/circuit-switched data on two B-channels. Data and voice capabilities include Calling Number Identification.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations 18. 20. 21. 22. 23. 42. 43. 44. Issue 1 June 1997 Page F-3 NT1 TYPE DSL CLS RSTR MP MDPKT <0> MTERM <2> USPID MAXBCHL <2> ACT USER Fields that must be populated on Screens 4, 5, and 6: 48. 49. 50. 55. 56. 60. 61. 63. 69. 70. 72. 126. 140.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Issue 1 June 1997 Page F-4 DN2 Translations (Note: DSL information was built with DN1) Fields that must be populated on Screens 1, 2, 3 and 4: 1. 9 11. 42. 43. 44. DSL TN ASSOC OE USPID MAXBCHL <2> ACT USER Fields that must be populated on Screens 4, 5, and 6: 48. 49. 50.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Issue 1 June 1997 Page F-5 Series Completion Feature Translations The sample screens shown below illustrate the translations for alternate voice and data hunting on one main DSL and three DNs forming a linear series completion group. Voice hunting is provided via Series Completion (Field 87, SERHLN).
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Issue 1 June 1997 Page F-6 __________________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 2 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (DSL INFO) >11. OE I 00101209 25. CUT DGTS2228 14. D ISCN 007096 26. ACSR GRP_____ 15. D SERV SX 27. DFLT SRV_____ 16. B1 SERV DMD 17. B2 SERV DMD 18.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Page F-7 ___________________________________________________________________ 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) SCREEN 5 OF 14 >64. 65. 66. 67. 68. 69. 70. 71. TKS TAUTO SHARED SAUTO PRIVACY ICP SUSO SUST 82. BUSY MONITORN 83. ATT MLHG____ 84. RBV TGN____ 85. ERCO ASGNN 86. ERCO ACTN 87.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Issue 1 June 1997 Page F-8 ____________________________________________________________________________ SCREEN 7 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS >134. TG:GRPID 0 146. ACSR GRPNM ________ 158. QALWD _ 135. MOH ALW _ 147. EDS:GRPNM ________ 159. PRIORITY Q _ 136. IDP NAME _____ 148.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Issue 1 June 1997 Page F-9 ____________________________________________________________________________ 5ESS SWITCH LAts. While MERLIN LEGEND Release 3.0 permits a barrier code of up to 11 digits, systems prior to Release 3.0 permit barrier codes of up to only four digits.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Issue 1 June 1997 Page F-10 ____________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 11 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (ODB) >210. ODB TN ____ 222. RATE 234. L IN LCN ___ 211. LCC ___ 223. N2 _ 235. H IN LCN ___ 212. RAX 0 224. T1 _ 236. L 2W LCN ___ 213. MLHG _ 225. T3 237.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Issue 1 June 1997 Page F-11 ____________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 13 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (PPB2) >274. 275. 276. 277. 278. 279. 280. 281. 282. PPB2 TN LCC RAX MLHG TERM LNR HNT TN HUNT DEACT CHL SEL ISCN _ ___ 0 ____ ____ ______ _ N ____ 283. RATE ___ 293.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Issue 1 June 1997 Page F-12 ____________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 1 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. (*)4. (*)5. (*)6. (*)9.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Issue 1 June 1997 Page F-13 ____________________________________________________________________________ 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) SCREEN 4 OF 14 >34. CKT TN 2228701 CIRCUIT VOICE (CSV) CIRCUIT DATA (CSD) 35. CKT LCC DSL 46. CSV 1 55. CSD 1 36. CKT RAX 1 47. CSV CHL ANY 56. CSD CHL ANY 37. CKT MLHG ___ 48.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Issue 1 June 1997 Page F-14 ____________________________________________________________________________ SCREEN 6 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT >106. BFGN ______ _ 109.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Page F-15 ____________________________________________________________________________ 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) SCREEN 9 OF 14 >176.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Page F-16 ____________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 2 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (DSL INFO) >11. OE I 00101209 25. CUT DGTS2228 14. D ISCN 007096 26. ACSR GRP_____ 15. D SERV SX 27. DFLT SRV_____ 16. B1 SERV DMD 17. B2 SERV DMD 18. NT1 TYPE AULC 19.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Page F-17 ____________________________________________________________________________ ____________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 5 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >64. 65. 66. 67. 68. 69. 70. 71.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Issue 1 June 1997 Page F-18 ____________________________________________________________________________ SCREEN 7 OF 14 5ESS SWITCH LABNSC1 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 0 146. ACSR GRPNM ________ 158. QALWD _ 135. MOH ALW _ 147. EDS:GRPNM ________ 159. PRIORITY Q _ 136. IDP NAME _____ 148.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 NI-1 BRI Provisioning Lucent Technologies 5ESS Switch Translations Page F-19 ____________________________________________________________________________ 5ESS SWITCH LABNSC1 SCREEN 9 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >176.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Issue 1 June 1997 Page F-20 Northern Telecom DMS-100 Switch Translations For the Northern Telecom DMS-100 switch, Capability Package “S” (2B) includes alternate voice/circuit-switched data on two B-channels. Data and voice capabilities include Calling Number Identification. Please note that the assignment of two DNs is required for this package.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Issue 1 June 1997 Page F-23 KEY <1> RINGING LATANAME LTG LEN_OR_LTID DMS100 normally delivers the Calling Party Nuinber and the Redirecting Number, if available.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations Issue 1 June 1997 Page F-24 Multi-Line Hunt Group Feature Translations The sample screens shown below illustrate the translations for alternate voice and data hunting on three DSLs and six DNs forming a circular hunt group. This hunting is provided via the Multi-Line Hunt Group feature. The screens shown in this section are examples.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Issue 1 June 1997 Page F-32 Siemens SSC EWSD Switch Translations For the Siemens SSC EWSD switch, Capability Package “S” (2B) includes alternate voice/circuit-switched data on two B-channels. Data and voice capabilities include Calling Number Identification. Please note that the assignment of two DNs is required for this package.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Issue 1 June 1997 Page F-35 Series Completion Feature Translations The information listed below provides the translation for either voice or data hunting on three DSLs and six DNs forming a circular series completion group. The screens shown in this section are examples. DNs shown on these screens should be replaced with applicable data.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations M Page F-36 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 0959 OMT-00/LEONLY2816/04328 DISPSDNDAT:EQN=20-0-0-1&20-0-5-0&40-0-2-4: EXEC’D ISDN ACCESS DATA VIEW = EQN. EQN = 20-0-00-01. BCHEQN = 2. BCEQN = SP. BCEQN = AU3. BCEQN = C56. BCEQN = C64. CPDDN = 2156851189-VI. CPDDN = 2156851189-CMD. COE = CLASS1. LINKOPT = DYNNOPAL. NCCSL = D1--4. NCCSL = D2--4.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-37 CONTINUATION TEXT 0001 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DN. NPA = 215. DN = 6851189. EQN = 20-0-00-01. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64. BCHCT = 2-VI. BCHCT = 2-CMD. BCHCT = 0-PMD. IBCHCT = 2-VI. IBCHCT = 2-CMD. IBCHCT = 0-PMD. OBCHCT = 2-VI. OBCHCT = 2-CMD.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations CONTINUATION TEXT 0002 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER MASKNO:04328 . MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6851189. EQN = 20-0-00-01. CT = VI. CAT = IBA. LCC = PKGSV. RAX = 1. COS = ICND. COS = RND. COSDAT = SERCOMP-6851289. PIC = 222-SP. PIC = 288-AU3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-39 CONTINUATION TEXT 0003 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DNCT. NPA = 215. DN = 6851189. EQN = 20-0-00-01. CT = CMD. CAT = IBA. LCC = PKGSD. RAX = 1. COS = ICND. COS = RND. COSDAT = SERCOMP-6851289. PIC = 222-C56. PIC = 288-C64.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-40 CONTINUATION TEXT 0004 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DN. NPA = 215. DN = 6851289. EQN = 20-0-00-01. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64. BCHCT = 2-VI. BCHCT = 2-CMD. BCHCT = 0-PMD. IBCHCT = 2-VI. IBCHCT = 2-CMD. IBCHCT = 0-PMD. OBCHCT = 2-VI. OBCHCT = 2-CMD.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-41 CONTINUATION TEXT 0005 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DNCT. NPA = 215. DN = 6851289. EQN = 20-0-00-01. CT = VI. CAT = IBA. LCC = PKGSV. RAX = 1. COS = ICND. COS = RND. COSDAT = SERCOMP-6852199. PIC = 222-SP. PIC = 288-AU3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-42 CONTINUATION TEXT 0006 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DNCT. NPA = 215. DN = 6851289. EQN = 20-0-00-01. CT = CMD. CAT = IBA. LCC = PKGSD. RAX = 1. COS = ICND. COS = RND. COSDAT = SERCOMP-6852199. PIC = 222-C56. PIC = 288-C64.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-43 CONTINUATION TEXT 0007 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA 16:22:29 MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-00-01. USID = 1. TSPID = 2156851189. TERMLIM = 1.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-44 CONTINUATION TEXT 0009 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA 16:22:35 MASKNO:04328 MASKNO:00000 VIEW = TSPDNCT. EQN = 20-0-00-01. TSPID = 2156851189. NPA = 215. DN = 6851189.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-45 CONTINUATION TEXT 0011 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 ISDN ACCESS DATA VIEW = EQN. EQN = 20-0-05-01. BCHEQN = 2. BCEQN = SP. BCEQN = AU3. BCEQN = C56. BCEQN = C64. CPDDN = 2156852199-VI. CPDDN = 2156852199-CMD. COE = CLASS1. LINKOPT = DYNNOPAL. NCCSL = D1--4. NCCSL = D2--4. NPCSL = P1--0.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-46 CONTINUATION TEXT 0012 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DN. NPA = 215. DN = 6852199. EQN = 20-0-05-00. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64. BCHCT = 2-VI. BCHCT = 2-CMD. BCHCT = 0-PMD. IBCHCT = 2-VI. IBCHCT = 2-CMD. IBCHCT = 0-PMD. OBCHCT = 2-VI. OBCHCT = 2-CMD.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-47 CONTINUATION TEXT 0013 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DNCT. NPA = 215. DN = 6852199. EQN = 20-0-05-00. CT = VI. CAT = IBA. LCC = PKGSV. RAX = 1. COS = ICND. COS = RND. COSDAT = SERCOMP-6852299. PIC = 222-SP. PIC = 288-AU3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-48 CONTINUATION TEXT 0014 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DNCT. NPA = 215. DN = 6852199. EQN = 20-0-05-00. CT = CMD. CAT = IBA. LCC = PKGSD. RAX = 1. COS = ICND. COS = RND. COSDAT = SERCOMP-6852299. PIC = 222-C56. PIC = 288-C64.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-49 CONTINUATION TEXT 0015 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DN. NPA = 215. DN = 6852299. EQN = 20-0-05-00. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64. BCHCT = 2-VI. BCHCT = 2-CMD. BCHCT = 0-PMD. IBCHCT = 2-VI. IBCHCT = 2-CMD. IBCHCT = 0-PMD. OBCHCT = 2-VI. OBCHCT = 2-CMD.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-50 CONTINUATION TEXT 0016 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DNCT. NPA = 215. DN = 6852299. EQN = 20-0-05-00. CT = VI. CAT = IBA. LCC = PKGSV. RAX = 1. COS = ICND. COS = RND. COSDAT = SERCOMP-6853119. PIC = 222-SP. PIC = 288-AU3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-51 CONTINUATION TEXT 0017 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DNCT. NPA = 215. DN = 6852299. EQN = 20-0-05-00. CT = CMD. CAT = IBA. LCC = PKGSD. RAX = 1. COS = ICND. COS = RND. COSDAT = SERCOMP-6853119. PIC = 222-C56. PIC = 288-C64.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-52 CONTINUATION TEXT 0018 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA 16:23:05 MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-05-00. USID = 1. TSPID = 2156852199. TERMLIM = 1.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-53 CONTINUATION TEXT 0020 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA 16:23:11 MASKNO:04328 MASKNO:00000 VIEW = TSPDNCT. EQN = 20-0-05-00. TSPID = 2156852199. NPA = 215. DN = 6852199.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-54 CONTINUATION TEXT 0022 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 ISDN ACCESS DATA VIEW = EQN. EQN = 40-0-02-04. BCHEQN = 2. BCEQN = SP. BCEQN = AU3. BCEQN = C56. BCEQN = C64. CPDDN = 2156853119-VI. CPDDN = 2156853119-CMD. COE = CLASS1. LINKOPT = DYNNOPAL. NCCSL = D1--4. NCCSL = D2--4. NPCSL = P1--0.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-55 CONTINUATION TEXT 0023 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DN. NPA = 215. DN = 6853119. EQN = 40-0-02-04. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64. BCHCT = 2-VI. BCHCT = 2-CMD. BCHCT = 0-PMD. IBCHCT = 2-VI. IBCHCT = 2-CMD. IBCHCT = 0-PMD. OBCHCT = 2-VI. OBCHCT = 2-CMD.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-56 CONTINUATION TEXT 0024 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DNCT. NPA = 215. DN = 6853119. EQN = 40-0-02-04. CT = VI. CAT = IBA. LCC = PKGSV. RAX = 1. COS = ICND. COS = RND. COSDAT = SERCOMP-6853219. PIC = 222-SP. PIC = 288-AU3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-57 CONTINUATION TEXT 0025 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DNCT. NPA = 215. DN = 6853119. EQN = 40-0-02-04. CT = CMD. CAT = IBA. LCC = PKGSD. RAX = 1. COS = ICND. COS = RND. COSDAT = SERCOMP-6853219. PIC = 222-C56. PIC = 288-C64.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-58 CONTINUATION TEXT 0026 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DN. NPA = 215. DN = 6853219. EQN = 40-0-02-04. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64. BCHCT = 2-VI. BCHCT = 2-CMD. BCHCT = 0-PMD. IBCHCT = 2-VI. IBCHCT = 2-CMD. IBCHCT = 0-PMD. OBCHCT = 2-VI. OBCHCT = 2-CMD.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-59 CONTINUATION TEXT 0027 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DNCT. NPA = 215. DN = 6853219. EQN = 40-0-02-04. CT = VI. CAT = IBA. LCC = PKGSV. RAX = 1. COS = ICND. COS = RND. COSDAT = SERCOMP-6851189. PIC = 222-SP. PIC = 288-AU3.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-60 CONTINUATION TEXT 0028 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 SUBSCRIBER VIEW = DNCT. NPA = 215. DN = 6853219. EQN = 40-0-02-04. CT = CMD. CAT = IBA. LCC = PKGSD. RAX = 1. COS = ICND. COS = RND. COSDAT = SERCOMP-6851189. PIC = 222-C56. PIC = 288-C64.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-61 CONTINUATION TEXT 0029 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA 16:23:40 MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 40-0-02-04. USID = 1. TSPID = 2156853119. TERMLIM = 1.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations Page F-62 CONTINUATION TEXT 0031 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 M 0959 OMT-00/LEONLY2816/04328 TERMINAL SERVICE PROFILE DATA 16:23:46 MASKNO:04328 MASKNO:00000 VIEW = TSPDNCT. EQN = 40-0-02-04. TSPID = 2156853119. NPA = 215. DN = 6853119.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-1 Glossary GL Numerics 7500B data module See ISDN terminal adapter. 7500B data station See ISDN terminal adapter data station. A account code Code used to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-2 adjunct Optional equipment used with the communications system, such as an alerting device or modem that connects to a multiline telephone or to an extension jack. ALS (Automatic Line Selection) Programmed order in which the system makes outside lines available to a user.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-3 ASCAP (American Society of Composers, Artists, and Producers) ASN (AT&T Switched Network) AT&T telecommunications services provided through an Integrated Digital Services Network Primary Rate Interface (ISDN-PRI) trunk, Accunet switched digital service, Megacom, Megacom 800, Software Defined Network (SDN), Multiquest, and Shared Access for Switch Services (SASS).
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-4 Automatic Line Selection See ALS. Automatic Number Identification See ANI. automatic ringdown tie-trunk See automatic-start tie trunk. Automatic Route Selection See ARS.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-5 B B8ZS (bipolar 8 zero substitution) Line-coding format that encodes a string of eight zeros in a unique binary sequence to detect bipolar violation. See also bipolar signal. backup Procedure for saving a copy of system programming onto a floppy disk or memory card. See also restore.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-6 Behind Switch mode One of three modes of system operation, in which the control unit is connected to (behind) another telephone switching system, such as Centrex or DEFINITY, which provides features and services to telephone users. See also Hybrid/PBX mode and Key mode.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-7 board A module, for example, 100D or 408 MLX GS/LS, that allows you to connect lines/trunks and extensions to the communications system or holds the processor or power supply. board assignment SPM procedure for assigning line/trunk and extension modules to slots on the control unit.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-8 C Call Accounting System See CAS. Call Accounting Terminal See CAT. Caller ID In Release 3.0 and later, a system feature that supports a caller identification service provided by some local telephone companies (if local regulations allow) supplying the calling party telephone number.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-9 CCS (common-channel signaling) Signaling in which one channel of a group of channels carries signaling information for each of the remaining channels, permitting each of the remaining channels to be used to nearly full capacity. In the system’s 100D module, channel 24 can be designated as the signaling channel for channels 1–23.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-10 CO (central office) Location of telephone switching equipment that provides local telephone service and access to toll facilities for long-distance calling. coaxial cable Cable consisting of one conductor, usually a small copper tube or wire within and insulated from another conductor of larger diameter, usually copper tubing or copper braid.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-11 conversion resource See modem pool. COR (class of restriction) Various types of restrictions that can be assigned to remote access trunks or barrier codes. These restrictions consist of calling restrictions, ARS Facility Restriction Levels (FRLs), Allowed Lists, Disallowed Lists, and pool dial out restrictions.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-12 D D4 framing format Framing format consisting of a sequence of individual frames of 24 eight-bit slots and one signal bit (193 bits) in a 12-frame superframe. See also ESF. Data-channel See D-channel. data communications equipment See DCE. data hunt group See DHG. data module See ISDN terminal adapter. data rate See bps.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-13 D-channel (Data-channel) 64-kbps channel that carries signaling information or data on a PRI or 16-kpbs channel to carry signaling information on BRI.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-14 DID (Direct Inward Dialing) Service that transmits from the telephone company central office and routes incoming calls directly to the called extension, calling group, or outgoing trunk pool, bypassing the system operator.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-15 Direct Inward Dialing See DID. Direct-Line Console See DLC. Direct Station Selector See DSS. display buttons Buttons on an MLX display telephone used to access the telephone’s display.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-16 DSS (Direct Station Selector) 60-button adjunct that enhances the call-handling capabilities of an MLX-20L or MLX-28D telephone used as an operator console. DTE (data terminal equipment) Equipment that makes the endpoints in a connection over a data connection, for example, a data terminal, personal computer, host computer, or printer.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-17 endpoint Final destination in the path of an electrical or telecommunications signal. ESF (extended superframe format) Framing format consisting of individual frames of 24 eight-bit slots and one signal bit (193 bits) in a 24-frame extended superframe. See also D4 framing format.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-18 F facility Equipment (often a trunk) constituting a telecommunications path between the system and the telephone company central office (CO). Facility Restriction Level See FRL. factory setting Default state of a device or feature when an optional setting is not programmed by the user or system manager.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-19 Flash ROM Beginning with Release 3.0, a type of read-only memory provided on the processor module, used to supply system features. foil shield Copper foil sheet (for power units) used to prevent excessive noise on the module. forced idle Condition of the system during certain programming or maintenance procedures; system prevents initiation of new calls.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-20 G General-Purpose Adapter See GPA. glare Condition that occurs when a user tries to call out on a loop-start trunk at the same time that another call arrives on the same trunk. GPA (General-Purpose Adapter) Device that connects an analog multiline telephone to optional equipment such as an answering machine or a fax machine.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-21 HFAI (Hands Free Answer on Intercom) Feature that allows a user to answer a voice-announced call. HFU (Hands-Free Unit) Unit for older analog multiline telephones that allows users to make and receive calls on the speakerphone without using the handset.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-22 in-band signaling See robbed-bit signaling. inside dial tone A tone users hear when they are off-hook on an SA or ICOM button. Inspect screen Display screen on an MLX display telephone that allows the user to preview incoming calls and see a list of the features programmed on line buttons.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-24 K kbps Kilobits per second. Key mode One of three modes of system operation, in which the system uses personal lines on line buttons for outside calls, with a separate interface (ICOM buttons) for internal calling. See also Behind Switch mode and Hybrid/PBX mode.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-25 line coding Pattern that data assumes as it is transmitted over a communications channel. line compensation Adjustment for the amount of cable loss in decibels (dB), based on the length of cable between a 100D module and a channel service unit (CSU) or other far-end connection point. line/trunk Refers to inside system lines and outside trunks in general terms.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-26 M Magic on Hold A Lucent Technologies Music on Hold enhancement that promotes a company’s products or services or provides custom music selection. Mbps megabits per second Megacom Lucent Technologies’ tariffed digital WATS offering for outward calling. Megacom 800 Lucent Technologies’ tariffed digital 800 offering for inward calling.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-27 MLX-5 or MLX-5D telephone 5-line button digital telephone offered with (MLX-5D) or without (MLX-5) a two-line by 24-character display. MLX-10 or MLX-10D telephone 10-line button digital telephone offered with (MLX-10D) or without (MLX-10) a two-line by 24-character display.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-28 modem pool Pair, or group of pairs, of modems and data modules with interconnected RS-232 interfaces that converts digital signals to analog, or analog signals to digital, thereby allowing users with ISDN terminal adapter data stations to communicate with users who have analog modem data stations.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-29 N network Configuration of communications devices and software connected for information interchange. network interface Hardware, software, or both that links two systems in an interconnected group of systems, for example, between the local telephone company and a PBX.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-30 OPT (off-premises telephone) Single-line telephone or other tip/ring device connected to the system by an 008 OPT module in the control unit. Appears as an inside extension to the system, but may be physically located away from the system.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-31 PBX (private branch exchange) Local electronic telephone switch that serves local stations (for example, extensions within a business) and provides them with access to the public network. PC (personal computer) PCMCIA memory card (Personal Computer Memory Card International Association memory card) See memory card.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-32 power supply module Device that directs electricity to modules and telephones on the system. One power supply module is needed for each carrier, and an auxiliary power unit is added if the module exceeds capacity. PRI (Primary Rate Interface) Standard interface that specifies the protocol used between two or more communications systems.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-33 Q QCC (Queued Call Console) MLX-20L telephone used by a system operator in Hybrid/PBX mode only.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-34 riser cable Cable that runs between floors in a multistory building and connects wiring closets. RS-232 Physical interface, specified by the Electronics Industries Association (EIA), that transmits and receives asynchronous data at distances of up to 50 feet (15 m).
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-35 SDN (Software Defined Network) Lucent Technologies private networking service created by specialized software within the public network. SID (station identification) simplex signaling Transmission of signals, in one direction only, across a telecommunications channel.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-36 square key Configuration in Key mode operation in which all outside lines appear on all telephones. station See extension. station jack See extension jack. Station Message Detail Recording See SMDR. Supplemental Alert Adapter See SAA. switchhook flash Momentary (320 ms to 1 second) on-hook signal used as a control signal.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-37 system programming Programming of system functions and features that affect most users, performed from an MLX-20L telephone or a PC using SPM. See also extension programming and centralized telephone programming. System Programming and Maintenance See SPM.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-38 tip/ring Contacts and associated conductors of a single-line telephone plug or jack. touch-tone receiver See TTR. T/R See tip/ring. trunk A telecommunications path between the communications system and the telephone company central office (CO) or another switch. Often used synonymously with line. trunk jack See line/trunk jack. trunk pool See pool.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Glossary Page GL-39 V VAC Alternating-current voltage. VDC Direct-current voltage. VMI (voice messaging interface) An enhanced tip/ring port. voice-band channel A transmission channel, generally in the 300–3400-Hz frequency band. voice mail Application that allows users to send messages to other extensions in the system, forward messages received with comments, and reply to messages.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.
MERLIN LEGEND Communications System Release 5.0 Maintenance and Troubleshooting 555-650-140 Issue 1 June 1997 Index Page IN-9 voice transmission, 3-4 wiring, 3-2 Toll Fraud detecting, A-24 preventing, A-12 Toll fraud, 1-7 Toll fraud prevention, A-14 Top cover Release 2.1 or later, 5-41, 5-42 Top cover, Release 2.
MERLIN LEGEND Communications System Release 5.
