Instruction manual

MERLIN LEGEND Communications System Release 5.0
Maintenance and Troubleshooting
555-650-140
Issue 1
June 1997
Introduction
Page 1-11
Using SPM
Enter the command to put the modem in originate mode (this
command varies depending on the type of modem you are using).
Pick up the handset on the T/R telephone and dial the customer’s
system operator (the Listed Directory Number for the customer’s
system).
When the attendant answers the call, explain what you are doing
and ask for any passwords you may need; then ask the operator to
transfer you to the modem by pressing the Transfer button and then
dialing
*10 .
NOTE:
If the password is not known, check the System Information Report or ask
to speak with the system manager.
You can change the password without knowing the old password only
when you perform on-site maintenance through the ADMIN jack.
When you hear the modem tone, hang up.
If nothing appears on the SPM screen, press
.
Enter the password.
When the
Password: prompt appears, type the password (do not press
). The SPM main menu appears, and you are ready to proceed
with remote maintenance.
Dialing the Modem Directly
To dial the modem directly, follow the steps below.
Start SPM. When the Welcome message appears, press any key.
Enter the command to put the modem in originate mode (this
command varies depending on the type of modem you are using).