Instruction manual

MERLIN LEGEND Communications System Release 5.0
Maintenance and Troubleshooting
555-650-140
Issue 1
June 1997
Error Logs, Access Logs, and System Inventory
Page 2-23
Error Logs
Table 2-2 Continued
Error
Codes Description Action
9C08 PROTOCOL ERROR:
Service on the line may be affected.
The network has indicated that a
protocol error has occurred. Verify the
line provisioning by running the NI-BRI
Provisioning Test or through other
means. If the provisioning is correct,
contact your technical support
organization.
A401 CTI LINK BROADCAST RESET:
Occurs during a broadcast reset.
The Red LED on the CPU will not
turn on, but the Red LED for the slot
will turn on.
If several of these occur:
1. Check that the system is in
Hybrid/PBX mode.
2. Validate the wiring and the
connections.
3. Press the Restart Button (see the
procedure ‘‘
Restart’’ in Chapter 4).
4. Call the TSO’s Telephony Services
Maintenance Group (800 242-2121)
for the procedures to unload and
reload the PBX driver.
A801 CTI LINK HIDDEN RESET:
Occurs during a hidden reset.
If several of these occur, and the client
application has “slow” response time:
1. Validate the wiring and the
connections.
2. Press the Restart Button (see the
procedure ‘‘
Restart’’ in Chapter 4).
3. Call the TSO’s Telephony Services
Maintenance Group (800 242-2121)
for the procedures to unload and
reload the PBX driver.