User’s manual ML17929 Two-line corded telephone with caller ID/call waiting
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on page 49 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
User’s manual ML17929 Two-line corded telephone with caller ID/call waiting Table of contents Getting started Quick reference guide...............................2 Telephone installation...............................4 Telephone base installation...............4 Data port..........................................................7 Installation options......................................8 Tabletop to wall installation..............8 Wall to tabletop installation..........10 Optional headset.................
Reviewing directory entries............33 Searching by name.............................33 Review the directory................................33 Dial, delete or edit directory entries...................................34 Display dial..............................................34 Deleting directory entries................34 Editing directory entries...................34 Caller ID About caller ID...........................................35 Information about caller ID with call waiting....................
Getting started Installation preparation You must install the power adapter before using the telephone. See pages 5-6 for easy instructions. If you subscribe to high speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack (pages 5 and 6). The filter prevents noise and caller ID problems caused by DSL interference.
Getting started Quick reference guide / CID/ While in a menu, press to scroll up or down. Press to display call history information when the telephone is idle (page 37). When entering numbers or names, press to move the cursor to the left. /��� DIR Press to enter the directory when the telephone is idle (page 33). line 1, line 2 Press to make or answer a call on the selected line (page 20). When entering numbers or names, press to move the cursor to the right.
Getting started Quick reference guide Speed dial keys Press to dial or review a stored speed dial number when the telephone is idle (pages 28 and 30). vol+ When the telephone is idle, press to increase the ringer volume for both lines (page 16). During a call, press to increase the listening volume (page 23). When a line is ringing, press to increase the ringer volume of that line temporarily (page 16). volWhile the telephone is not in use, press to decrease the ringer volume for both lines (page 16).
Getting started Telephone installation Telephone base installation 1. Install the mounting bracket for tabletop use. Option 1: To install your telephone in a low tabletop position, insert the fixed tabs of the mounting bracket into the slots labeled a . Press the flexible tabs into the slots labeled b until they click into place.
Getting started Telephone installation 2. Connect the telephone line cord(s) and the power cord to the telephone base. If you subscribe to high speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Getting started Telephone installation Option 2: If you have two one-line wall jacks, install your telephone base as shown below. Plug the other end of the clear telephone line cord (2-conductor) into the wall jack. L1 Plug the other end of the black telephone line cord (4-conductor) into the wall jack. L2 Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch. If you have DSL high speed Internet service, a DSL filter (not included) is required.
Getting started Data port If you want to connect another device (such as a modem or fax machine) to the wall jack, use the jack labeled DATA on the back of the telephone base. The data port uses line 2 only.
Getting started Installation options If you want to mount your telephone on a wall, connect the telephone base to a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. Professional assistance may be required to install the mounting plate.
Getting started Installation options 3. Plug the coiled handset cord into the handset and the telephone base. Plug the small end of the power adapter cord into the power jack on the back of the telephone base. 4. Plug the telephone line cords into the wall jacks. Option 1: If you have a single two-line wall jack, use only the black telephone line cord (4-conductor). Plug one end of the black telephone line cord into the jack labeled LINE 1/L1+L2 on the back of the telephone base.
Getting started Installation options 5. Wrap the telephone line cord as show below. Mount the telephone on the mounting plate until it is held securely into position. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch. Wall to tabletop installation To return the telephone base from wall installation to tabletop position: 1. Unwrap the telephone line cord. Remove the telephone base from the wall.
Getting started Installation options 2. Hold down the switch hook on the telephone base, then slide the handset tab upwards to remove it from the slot. Rotate the handset tab 1800 degrees. Push the handset tab down into the slot until it locks into position. Switch hook Handset tab 3. Follow the steps in Telephone base installation on pages 4-6 to install your telephone for tabletop use.
Getting started Optional headset You can use this telephone hands free when you install any industry standard 2.5mm corded telephone headset (purchased separately). The telephone plays an error tone if you press HEADSET when a headset is not plugged into the headset jack. For best results, use an AT&T 2.5mm headset. To order an AT&T 2.5mm headset, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Plug a 2.
Menu setup Telephone settings Menu overview Use the menus to change the telephone settings. 1. When the telephone is idle, press MENU� /ENTER to enter the main menu. 2. Press or to scroll to the feature to be changed. Press MENU/ENTER. 3. Press or to scroll to the desired settings. 4. Press MENU/ENTER to save your selection. The telephone plays a confirmation tone and returns to the previous menu. To exit without making changes, press CANCEL. -ORPress and hold CANCEL to return to idle mode.
Menu setup Telephone settings Set date and time If you subscribe to a caller ID service provided by your telephone service provider, the date, month and time are set automatically with each incoming call. 1. When the telephone is idle, press MENU/ENTER. PHONE SETTINGS Set date/time 2. Press or to scroll to Phone settings. Primary line Press MENU/ENTER. Preferred mode 3. Press MENU/ENTER to select Set date/time. 4. Use the dialing keys to enter the correct date and Set date/time time.
Menu setup Telephone settings Choose the preferred mode You can set the preferred mode to speakerphone or headset. Your selection is used automatically when dialing a number from the directory, redial or call history without lifting the handset. Your selection is also used for speed dialing when auto speaker is set to On (see Turn auto speaker on or off on page 29). If a corded headset is not plugged in, the speakerphone is used automatically. The preferred mode is set to Speakerphone by default.
Menu setup Telephone settings Ringer volume You can set the ringer volume level (1-7) or turn the ringer off. 1. When the telephone is idle, press MENU/ENTER. PHONE SETTINGS 2. Press or to scroll to Phone settings. Preferred mode LCD backlight Press MENU/ENTER. Ringer volume 3. Press or to scroll to Ringer volume. Press MENU/ENTER. Ringer volume Line1&2 4. Press or to scroll to the desired line (Line1&2, Line1 Line1 or Line2). Press MENU/ENTER.� Line2 5.
Menu setup Telephone settings Set home and local area codes If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number, and when you dial from the caller ID history, only seven digits are dialed. This feature makes it easy for you to place a call from the caller ID history.
Menu setup Voicemail indicator settings Voicemail indicator If you subscribe to voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages on either line. Voice mail displays and the corresponding line blinks on the screen to indicate there are new voicemail messages on that line.
Menu setup Voicemail indicator settings Turn COVM (central office voicemail) on or off If you subscribe to voicemail service with your telephone service provider, turn on the COVM feature for that telephone line. If you do not subscribe to voicemail service or want to disable the indicator, turn off the COVM feature. 1. When the telephone is idle, press MENU/ENTER. Speed dial 2. Press or to scroll to Voice mail. Phone settings Press MENU/ENTER. Set area code VOICE MAIL 3.
Telephone operation Basic operation By default, the telephone is set to use line 1 for making calls. To change the primary line, see Set the primary line on page 14. When you answer a call, the telephone automatically selects the ringing line. Making, answering or ending a call To make a call with the speakerphone: 1. Press SPEAKER to use the primary line. -ORTo override automatic line selection, press SPEAKER , then press LINE 1 or LINE 2.
Telephone operation Basic operation To answer a call: • Lift the handset, or press SPEAKER or HEADSET. -ORPress the LINE button of the ringing line to answer the call with the preferred mode (see Choose the preferred mode on page 15). On hook dialing (predialing) 1. Use the dialing keys to enter a telephone number. Press REMOVE to make corrections when entering the telephone number. 2. Lift the handset, or press SPEAKER or HEADSET.
Telephone operation Basic operation Redial The last five telephone numbers dialed (up to 24 digits) are stored in the redial memory. To dial one of the five most recently dialed numbers: 1. When the telephone is idle, press REDIAL to enter the redial list and display the most recently called numbers. 2. Press or to scroll to the desired number. 3. Lift the handset, or press SPEAKER or HEADSET.
Telephone operation Options while on calls Volume control You can set the listening volume for the handset and headset to one of four levels, or one of eight levels for the speakerphone. When you are on a call, press VOL+ to increase the handset, speakerphone or headset listening volume. Press VOL- to decrease the listening volume. There are four beeps when you reach the minimum or maximum level.
Telephone operation Options while on calls Switching between lines Use this feature to switch between lines during a call. 1. While on a call, press the LINE button of the line not in use to establish a new call or answer an incoming call on that line. The original line is automatically put on hold. 2. To return to the first call, press the original LINE button. The other line is automatically put on hold. Conference calls Use this feature to set up a three-party call by using two lines at the same time.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, speed dial memory, call history or redial while you are on a call. Chain dialing can be useful if you wish to dial other numbers (such as bank account numbers or access codes) during a call. To access a number (up to 24 digits) from the directory while on a call: 1. Press � /��� DIR. -ORChristine Smith Press MENU/ENTER. Then press MENU/ENTER twice. 888-722-7702 2.
Telephone operation Line power mode (no AC power) This telephone provides minimal functionality during a power failure. When AC power is not available, the screen is blank and many telephone features do not function. Only touch-tone dialing and handset volume adjustment are supported. The telephone uses power from the telephone line to enable you to make and answer calls on LINE 1 only using only the handset and dialing keys. To make a call during a power failure 1.
Speed dial Speed dial memory overview This telephone has 18 speed dial locations for storing telephone numbers. You can store up to 24 digits in each location. If the number you stored is over 24 digits, the screen displays Only 24 digits are allowed. Only the first nine locations can be accessed by directly pressing the speed dial keys. To access the next nine locations, press LOWER and then the speed dial key for the desired location.
Speed dial Speed dial operation Storing a number in a speed dial location Use the following steps to store a telephone number in the desired speed dial memory location. 1. When the telephone is idle, press MENU/ENTER. 2. Press or to scroll to Speed dial. Press MENU/ENTER. 3. Press or to scroll to Program. Press MENU/ENTER. 4. Use the dialing keys to enter the telephone number (up to 24 digits). PRESS SPDIAL KEY TO SAVE moves on the screen. • Press CID/ or /DIR to move the cursor to the left or right.
Speed dial Speed dial operation Editing a speed dial number Follow the steps below to edit a speed dial number. 1. Follow the steps in Reviewing a speed dial number on page 28 to display a speed dial number. 2. Press CID/ or /DIR to scroll to Edit. Press MENU/ENTER. 3. Use the dialing keys to edit the telephone number. • Press CID/ or /DIR to move the cursor to the left or right. • Press REMOVE to backspace and delete a digit. • Press PAUSE to insert a two-second dialing pause. P appears on the screen. 4.
Speed dial Speed dial operation Dialing a speed dial number If Auto speaker is turned on, numbers will be dialed using the preferred mode (see Choose the preferred mode on page 15). If the preferred mode is Headset but no headset is connected, the number will be dialed using the speakerphone. • Press the desired speed dial key. 8:00 AM 1/11 -OR888-722-7702 Press LOWER, then press the desired speed dial key. The number is dialed automatically.
Directory About the directory Directory memory capacity The directory of this telephone can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 24 digits for telephone numbers. If the number you entered is over 24 digits, the screen shows Only 24 digits are allowed. A convenient search feature can help you quickly find and dial numbers (see Searching by name on page 33).
Directory Create directory entries Creating a directory entry Use the following steps to store a name and number in the directory. 1. When the telephone is idle, press MENU/ENTER. Directory 2. Press MENU/ENTER to select Directory. CALL HISTORY 3. Press or to scroll to Add contact. Speed dial Press MENU/ENTER. Phone settings 4. Use the dialing keys to enter a number (up to 24 digits). Directory Review • Press CID/ or /DIR to move the cursor to the Add contact left or right.
Directory Review the directory Reviewing directory entries Use the following steps to review directory entries. Directory 1. Press /��� DIR to enter the directory. CALL HISTORY Speed dial -ORPhone settings a. When the telephone is idle, press MENU/ENTER. b. Press MENU/ENTER to select directory. Directory Review c. Press MENU/ENTER again to select Review. Add contact 2. Press or to scroll through the directory entries. Press and hold or to scroll continuously.
Directory Dial, delete or edit directory entries To dial, delete or edit a directory entry (name and number), the entry must be displayed on the handset. Use Reviewing directory entries on page 33 to show an entry. Display dial To dial a displayed number from the directory: • Lift the handset, or press SPEAKER or HEADSET. -ORTo dial the number using your preferred mode (see Choose the preferred mode on page 15): • Press MENU/ENTER. • Press LINE 1 or LINE 2 to override automatic line selection.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, and while on another call. There are fees for caller ID services.
Caller ID About caller ID How caller ID history (call log) works The telephone stores caller ID information for the last 99 incoming calls. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. If you answer a call before the information appears on the screen, it does not show in the caller ID history.
Caller ID Caller ID operation Memory match If the incoming telephone number matches the last seven digits of the telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. NOTE: The number you see on your caller ID is in the format from the telephone service provider.
Caller ID Caller ID operation Dialing options Although the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. While reviewing the call history, press # (pound key) repeatedly to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.
Caller ID Caller ID operation Saving a call history entry to the directory 1. When in the call history (see Reviewing call history on page 37), press or to scroll to the desired entry. Press MENU/ENTER. 2. Press CID/ or /DIR to scroll to Copy to DIR. -ORIf you need to add or remove the area code or a 1 at the beginning of the number, do the following: a.
Caller ID Caller ID operation Saving a call history entry to a speed dial location 1. When in the call history (see Reviewing call history on page 37), press or to scroll to the desired entry (up to 24 digits), then press MENU/ENTER. 2. Press CID/ or /DIR to scroll to Copy to SpDial. -ORIf you need to add or remove the area code or a 1 at the beginning of the number, do the following: a.
Caller ID Reasons for missing caller ID information Screen message Reason PRIVATE NAME The caller prefers not to show the name. PRIVATE NUMBER The caller prefers not to show the telephone number. PRIVATE CALLER The caller prefers not to show the name and telephone number. UNKNOWN NAME The telephone service provider cannot determine the caller’s name. UNKNOWN NUMBER The telephone service provider cannot determine the caller’s telephone number.
Appendix Indicator lights and alert tones Indicator lights Lighted display LINE 1/LINE 2 indicator On when the telephone line is in use. Flashes slowly when the call is on hold. Flashes rapidly when there is an incoming call. SPEAKER indicator HEADSET indicator On when the speakerphone is on. On when the headset is in use. MUTE indicator On when the corded handset microphone, speakerphone or headset is muted. Alert tones Confirmation tone • The command has been completed successfully.
Appendix Screen display messages All deleted All call history entries have been deleted. CALL HISTORY EMPTY There are no entries in the call history. conf. Lines 1 and 2 are on a three-way conference call. Directory empty There are no entries in the directory. LINE 1 & LINE 2 IN CONFERENCE You have created a three-way conference call. LOWER SPEED DIAL You have accessed the LOWER speed dial memory. LX:IN USE The telephone on the same line with line X is in use.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone does not work at all. • Make sure the power adapter is securely plugged into an electrical outlet not controlled by a wall switch. • Make sure you plug the telephone line cord securely and firmly into the telephone jack and the telephone wall jack.
Appendix Troubleshooting • Eliminate any background noise. Noise from a television, radio or other appliances might cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the corded handset before dialing, or dialing from another room with less background noise. • If other telephones in your building are having the same problem, contact your telephone service provider (charges might apply). I hear other calls while using my telephone.
Appendix Troubleshooting • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line(s), you must install a DSL filter between each telephone line cord and telephone wall jack (see Telephone base installation on pages 5-6). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters. My caller ID isn’t working. • Caller ID is a subscription service.
Appendix Troubleshooting I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly. • Make sure that the software is installed and running for your nontraditional telephone service. • Make sure to plug your USB telephone adapter into a dedicated USB port on your computer.
Appendix General product care To keep your telephone working well and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. • Avoid dropping the telephone or treating it roughly. • Clean with a soft cloth. • Never use a strong cleaning agent or abrasive powder because this can damage the finish.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments (ACTA).
Appendix FCC and ACTA information 6. Programming/testing of emergency numbers If this product has memory dialing locations, you may choose to store police, fire department and emergency medical service telephone numbers in these locations. If you do, please keep three things in mind: a. We recommend that you also write the telephone number on the directory card (if applicable), so that you can still dial the emergency number manually if the memory dialing feature doesn’t work. b.
Appendix Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in Part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, call 1 (800) 222-3111 or visit www.telephones.att.com. In Canada, dial 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111; in Canada, please dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.
Appendix Technical specifications Operating temperature 32°F — 122°F 0°C — 50°C Power adapter input: 117V AC 60Hz output: 9V AC 300mA 55
Index Index A AC adapter, 5, 6 Alert tones, 42 Answer a call, 20 Search entries, 33 Directory card, 12 Display dial, 34 DSL, 5, 6 B Backlight, 15 E Elapsed time, 20 End a call, 20 C Caller ID Delete entries, 38 Dial an entry, 38 Dialing options, 38 Reviewing call history, 37 Save entries to speed dial, 40 Save entries to the directory, 39 Caller ID history (call log), 36 Caller ID screen messages, 41 Call waiting, 23, 35 Chain dialing, 25 Character chart, 31 Clearspeak, 21 Clear voicemail indication, 1
Index Index O On hook dialing, 21 V Voicemail indicator, 18 Volume, 16, 23 P Predialing, 21 Preferred mode, 15 Primary line, 14 W Wall installation, 8–10 Warranty, 53–54 R Redial Delete a redial entry, 22 Dial a redial entry, 22 Ringer volume, 16 S Safety information, 49 Screen display messages, 43 Searching by name, 33 Speakerphone, 20 Speed dial Delete a number, 30 Dial a number, 30 Edit a number, 29 Review a number, 28 Store a number, 28 Speed dial memory, 27 Switch between the handset, headset and
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