Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 103
a. Log on to the WebUI as administrator on the problem Deskset. Click Device
Management, then Back up/Restore, and then Extension Settings in the
navigation menu at left.
b. Select the extension from the Select Extension to Back up drop-down list, and
click to save the file to a specified location on your computer.
You will need to locate and retrieve this file later, so make sure you remember
where you saved it. The default file name will be in the format:
backup_ds_[extension number]_[year]-[month]-[day]_[time].cfg.
If you back up the same extension less than one minute after creating the
backup, you may overwrite the earlier backup file.
3. Perform a complete factory reset to return to the values set at the factory.
a. Unplug the LAN cable.
b. Insert a pen or the end of a paper clip into the RESET button, located on the
underside of the Deskset. Hold until Restoring to Factory Defaults appears on
the screen (approximately 5 seconds).
After the Deskset restarts, the screen displays EXT 0.
c. Reconnect the LAN cable.
The Deskset rejoins the system. Unless the entire system was reset, the Deskset
retains its previous extension number. After the Deskset rejoins the system, the
screen changes from EXT 0 to the previous extension number.
4. If you backed up the Deskset settings in Step 2, restore your settings.
a. Log on to the WebUI as the Administrator at the PC where you stored the backup
file.
Synapse Desksets with static IP addresses need to have new addresses assigned
if the Deskset IP addresses are to be used for logging into the WebUI. At the
Deskset, press MENU –> 3 –> 3 –> 2 to set the IP address.
b. Click Device Management, then click Back up/Restore.
c. Under Restore Extension Settings, select the Deskset's extension number
from the Select Extension to Restore drop-down list. See “Back Up and
Restore Settings” on page 140.
d. Select the backup file.
e. Click Restore Extension.