Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 107
Display Messages
The Gateway screen is blank.
The Gateway screen displays Joining Site... for more than one minute.
The device screen displays Network Down.
The device screen displays Synch Failed.
Probable Cause Corrective Action
Many.  See “To resolve a blank screen or device that
does not work at all:” on page 98.
Probable Cause Corrective Action
The Gateway is failing to
synchronize with a Deskset
configured for a different
system configuration.
 Always disconnect the LAN cable before restoring
factory defaults (by pressing the RESET button
more than five seconds).
The system already has the
maximum allowable number
of Gateways connected.
 None. The Gateway cannot join the site.
Probable Cause Corrective Action
The Ethernet cable is
unplugged.
 Ensure that one end of the Ethernet cable is
plugged into the port marked LAN on the device
and that the other end is plugged into your office
LAN.
 Confirm that the LAN port light next to the LAN
port is green. If it is not, unplug the cable and
plug it in again.
There may be a problem with
the office network.
 Check if other network devices, such as
computers, are communicating with the network.
If not, then contact your IT administrator.
Probable Cause Corrective Action
The device synch failed when
trying to connect to the
system.
 Reset the device. Insert a pen or paper clip into
the reset hole and press for more than five
seconds.
The device was disconnected,
then reconnected after
configuration changes were
made to the system.
 See “Reconnecting a Deskset to the System” on
page 102 or “Reconnecting a Gateway or ATA to
the System” on page 104.