Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 108
The device screen displays Synchronizing.
The device was configured
on another network or has
returned to the system after
being deleted from the
system.
 Reset to factory defaults by using a paper clip to
press and hold the RESET button for more than
five seconds. See “Reconnecting a Deskset to the
System” on page 102 or “Reconnecting a
Gateway or ATA to the System” on page 104.
The maximum number of that
type of device has been
reached.
 A device must be removed from the network and
deleted from the system before another device
can be added.
The same Deskset extension
number already exists.
 Reset the Deskset to factory defaults without the
network cable connected. Use a paper clip to
press and hold the RESET button for more than
five seconds.
Probable Cause Corrective Action
Probable Cause Corrective Action
Not enough time has
elapsed.
 The device may display Synchronizing for a few
seconds. This is normal and does not indicate a
problem.
This device is the first
Synapse device on the
network.
 Connect another Synapse device to the network.
The devices are on different
subnets.
 If you use static IP addresses, ensure that the first
three octets of the device IP address matches the
IP addresses of the other system devices. For
more information, see the Synapse Installation
Guide.
The device may have been
configured on another
network.
 Power cycle the Deskset by unplugging the
power cord and plugging it back in.
 If power cycling does not work, back up your
Deskset and reset to factory defaults.
a. Back up the Deskset. See “Back Up and
Restore Settings” on page 140.
b. Unplug the LAN cable.
c. Press the RESET button for at least five
seconds.
d. Restore your settings after the Deskset
restarts.