Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 113
WebUI
Administrator WebUI
The WebUI is unresponsive.
The WebUI displays “Login to target device failed.”
Probable Cause Corrective Action
The web browser
encountered an unexpected
problem.
1. Close the unresponsive web browser, reopen the
browser, and log back in as administrator.
2. If this does not work, try again using the IP
address of a Deskset that is connected to the PC
you are using.
3. If this does not work, try closing the browser and
waiting 10 minutes before logging back in.
Probable Cause Corrective Action
The software version of the
device you are currently
logged into is no longer
compatible with the software
version of other devices
within the network.
1. Log on to the WebUI as administrator using the
IP address of the device that caused the problem.
Click Device Management, then Update
Device in the WebUI navigation menu at left.
2. Click . The selected device
updates its software and reboots.
3. After the device reboots, check the software
version number on the device to confirm that the
upgrade was successful.
 On the Deskset, press MENU –> 4. Note the
P Firmware Ver [030/031] or Software
Ver [020/025] value.
 On the Gateway or ATA, press the key
to access the Main Menu. Then select
Device Information, then SW Ver.
The device to be updated is
unplugged.
 Verify that the device is powered up.
The device to be updated has
failed to synchronize with the
system.
 Verify that the other device says Synchronized.
If it does not, see “Reconnecting a Deskset to the
System” on page 102 or “Reconnecting a
Gateway or ATA to the System” on page 104.