Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 116
An extension number was not changed correctly.
I changed an extension number, but the DID number did not change.
I cannot find the specific DID number for assignment on the DID Assignments page.
WebUI reverts to Log-in page after clicking a navigation link.
Probable Cause Corrective Action
That extension may have
been on a call while the
extension number was
changed in the WebUI, or
someone tried to change the
extension number to a
number that was already
being used.
 Change the extension number again. Make sure
no one is using that extension while you are
changing its settings.
a. Log on to the WebUI as administrator, click
Extension Settings, then Basic Settings.
b. Enter a new extension number in the Change
Extension Number to box.
Probable Cause Corrective Action
DID numbers do not change
when extension numbers are
changed.
 Assign a DID number to the extension.
a. Log on to the WebUI as administrator and
click System Settings, then Direct Inward
Dial, then DID Assignments.
b. In the Destination column, select the
desired extension as the destination for a DID
Number.
c. Click .
Probable Cause Corrective Action
There may be a DID range
error. The DID is not within
the DID ranges configured.
 Check the DID ranges configuration.
a. Log on to the WebUI as administrator, click
System Settings, then Direct Inward Dial.
b. Verify the Current DID Ranges.
Probable Cause Corrective Action
The browser is not checking
for newer versions of pages.
 Ensure that your Internet browser is working
normally. It may not be automatically caching
pages. For example, in Internet Explorer 7, click
Tools –> Internet Options. Then under
Browsing history, click Settings. Under Check
for newer versions of stored pages, select
Automatically.