Installation guide

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Troubleshooting 117
Changes made to the T1 Settings WebUI page do not change the system.
Changes made to System Configuration from the WebUI are not saved.
Prompt created for Auto Attendant menu or Hold or Call Queue Announcement is not saved.
I cannot record a Hold or Call Queue Announcement or an Auto Attendant prompt.
Probable Cause Corrective Action
Clicking alone may
not perform the needed
reset of the T1 Gateway.
 After you make changes to the T1 Settings WebUI
page and click , press the T1 Gateway
RESET button for less than five seconds or
remove and restore AC power to the T1 Gateway.
Pressing the RESET switch for more than
five seconds will erase all data and
settings.
Probable Cause Corrective Action
The device whose IP address
you used to log in to the
WebUI failed to synchronize
with the system. The WebUI
displays “Unable to save data
at this time. Please re-enter
and try again.”
 Check the device status in the footer of the
WebUI page. If the status reads "Synch Failed,"
see “Reconnecting a Deskset to the System” on
page 102 or “Reconnecting a Gateway or ATA to
the System” on page 104.
More than one person is
using the WebUI to change
System Configuration at the
same time.
 Make sure only one person at a time logs on as
the administrator.
must be clicked on
each page to confirm the
changes.
 Click on each page to confirm the
changes.
Probable Cause Corrective Action
You must hang up the
extension before saving the
recording.
 After recording a voice prompt, hang up the
extension before clicking in the
WebUI.
Probable Cause Corrective Action
Calls to the extension you
want to use may be
immediately forwarded.
 Choose an extension that is not set up to
automatically forward calls.