Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 119
User WebUI
Unable to access the WebUI Log-in page from my computer.
Changes made to System Configuration from the WebUI are not saved.
Probable Cause Corrective Action
The computer is not
connected to the same
subnet (network) as the
Deskset, and the subnets are
not set up to communicate.
 Verify the IP address. You must correctly enter
the IP address of your Deskset into your Internet
browser’s address bar. At the Deskset, press
MENU –> 4 to see the IP address displayed in
the third line of the information.
 Ensure that there is an Ethernet cable attached to
Network port on the Deskset and to the LAN. If a
PC at the same workstation is sharing the LAN
connection, attach an Ethernet cable to your
computer’s Ethernet port and to the PC port on
the back of the Deskset.
 Confirm that your computer and your Deskset are
on the same subnet so that they can talk to each
other. Check that the first three sections of each
IP address are the same. If they are not, they may
not be connected to the same subnet. Contact
the installer; the subnets may not be set up to
communicate.
The local address, rather
than the network IP address,
was used in the address line
of the browser.
 Use the network IP address assigned through
DHCP or manually in the address bar of the
browser.
Probable Cause Corrective Action
must be clicked on
each page to confirm the
changes.
 Click on each page to confirm the
changes.