Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 120
PC/Deskset Interaction
Internet connection or access to the local network on my computer does not work after installing
the Deskset.
My PC is slower now that I have connected it to the LAN through the Deskset.
My PC, which is connected to the LAN through the Deskset, briefly loses its network connection.
Probable Cause Corrective Action
The Ethernet cords are not
installed correctly.
 Check that the Ethernet cord from the computer
is plugged into the Deskset port labeled . A
second Ethernet cord should be plugged into the
Ethernet port on the Deskset marked with
the other end plugged into your LAN.
Probable Cause Corrective Action
A computer connected
through the Deskset will be
limited to 100 Mbits/s.
 Use separate Ethernet connections for the
Deskset and the computer so that the computer
can take advantage of the network’s greater
bandwidth.
Probable Cause Corrective Action
For PCs connected to the
LAN through Desksets,
disruption to the Deskset
operation affects the PC. For
example, when the Deskset
restarts (possibly due to a
software upgrade) the
connection to the LAN is
temporarily lost.
 If the PC is connected to the LAN through the
Deskset, avoid updating software or restoring the
Deskset settings when a user is at the
workstation.
 If the PC is connected to the Deskset, and if the
PC is connected to an Uninterruptible Power
Supply (UPS), plug the Deskset into a UPS.
 Use separate Ethernet connections for the
Deskset and the computer.