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Troubleshooting 121
Other Deskset Features
For more information about the corrective actions recommended in this
troubleshooting section, see the SB67030/031 Deskset and Accessories User’s
Guide and SB67020/025 Deskset User’s Guide at
www.telephones.att.com/synapseguides.
Other Desksets do not appear in the extension list.
I am unable to record a greeting.
There is no key so I cannot forward messages to Distribution list.
Probable Cause Corrective Action
The Deskset is not connected
to the same subnet as the
other Desksets.
 Verify that the first two sections of the IP address
(the portion before the second “dot”) match the
IP addresses of the other Desksets or that the
subnets are set up to communicate with each
other. Press MENU –> 4 at a Deskset to find the
IP address.
 If the other Desksets have been assigned static IP
addresses, you may have to assign your Deskset
a static IP address to match the other Desksets.
Probable Cause Corrective Action
The selected Deskset is set
up to forward all calls.
 Select a different Deskset to record the greeting.
 Disable the call forwarding on the selected
Deskset. Press [030/031] or MENU –> 1
–> 6 [020/025].
Probable Cause Corrective Action
The key is not
present unless the
Distribution List feature is
enabled and the extension
user created at least one
Distribution List.
 Log in to the WebUI as a user and click
Voicemail Distribution. Enable Voicemail
Distribution, and create one or more Distribution
Lists.