Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 123
I am unable to locate the Cordless Handset from the SB67030/031 Deskset.
Cannot make or receive phone calls on the T1 channels.
Probable Cause Corrective Action
The Cordless Handset’s
battery is dead.
 Charge the Cordless Handset battery.
The Cordless Handset is out
of range or not registered.
 If does not appear on the Deskset Idle
screen, then the Cordless Handset is not
registered. Register the Handset at the Deskset.
Press MENU –> 2 –> 6 –> 1 –> .
You deregistered the
Cordless Handset on the
Handset, but the Deskset still
indicates it is registered.
 Deregister the Cordless Handset on the Deskset.
On the Deskset, press MENU –> 2 –> 6. If the
Handset is registered, the screen indicates
1. Handset (Registered). Press 1 –>
to deregister the Handset.
Probable Cause Corrective Action
Incoming or outgoing calls
using the T1 trunk are
attempted before the 
SYN/ACT LED is GREEN.
 Press the RESET button on the front panel of the
T1 Gateway for less than 5 seconds.
 Wait for the SYN/ACT LED to turn GREEN before
making or receiving any T1 calls or receiving calls
on the T1 Gateway.