Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 126
Music on Hold (MoH)
Music on Hold (MoH) is not playing and the AUX IN LED is OFF.
MoH is not playing and the AUX IN LED is solid RED, but MoH is enabled in the WebUI.
MoH audio is interrupted.
My audio player jack is not the same size as the supplied audio cable.
Probable Cause Corrective Action
MoH is disabled.  Log in to the WebUI as administrator, click
System Settings, then Hold Settings. Set
Select Port to be ATA: AUX IN and then click
.
Probable Cause Corrective Action
MoH not properly connected
and no connected equipment
is detected in AUX IN.
 Verify that an audio source is connected to AUX
IN on the ATA and power is applied.
Probable Cause Corrective Action
Hold Announcement is
enabled.
 The Hold Announcement is a feature that repeats
a recorded audio clip at regular intervals during
MoH.
For more information, see the Synapse
Administrator’s Guide at
www.telephones.att.com/synapse
guides .
Probable Cause Corrective Action
Your audio device does not
have a 3.5mm audio out jack.
 Use a different audio cable with ends to fit your
audio device and the 3.5mm AUX IN jack on the
ATA.
Do not exceed the ATA AUX IN input specifications. Grossly exceeding these
specifications can damage the ATA. See “Appendix B: Technical Specifications”
on page 144.