Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 134
Single-zone OHP on FXS is not working and the FXS LED (right of the ATA LCD screen) for the FXS
port that is used for the OHP equipment is solid GREEN.
There may be a problem with
the connection between the
FXS port and the OHP system.
 Verify that your paging equipment is connected
to FXS 1 or FXS 2. If not, connect it, or change
the OHP configuration in the WebUI if your OHP
equipment is intended to be connected to the
AUX OUT jack. For background information and
configuration instructions, see “Overhead Paging
Overview” on page 22.
 Verify the Single-Zone on FXS WebUI
configuration:
a. Log on to the WebUI as administrator and
click Overhead Paging.
b. Verify that Paging is set to Enable.
c. Verify that the Paging System Type is set to
Single Zone.
d. Verify that Select Paging Port is set to
FXS 1 or FXS 2 and that your OHP system is
physically plugged into the FXS port with the
same number.
e. Click .
There may be a problem with
the Paging Zone setup.
 Verify that the Paging Zone you are paging
includes Overhead Page.
Cause Action
Cause Action
A device other than an OHP
(such as a fax machine) is
connected to the FXS port
and has gone off hook.
 Ensure that the OHP is connected to the correct
ATA port.
 Refer to your OHP product documentation for
installation and configuration instructions.
 Verify WebUI configuration (see “Verify the
Single-Zone on FXS WebUI configuration:” on
page 134).