Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 137
Multi-zone OHP is not working and the FXS LED for the FXS port that is used for the OHP
equipment is OFF.
Multi-zone OHP is not working and the FXS LED for the FXS port that is used for the OHP
equipment is solid GREEN.
Multi-zone OHP is not working and the FXS LED for the FXS port that is used for the OHP
equipment is flashing GREEN.
There may be a problem with
the Paging Zone setup.
 Verify that the Paging Zone you are paging is
Overhead Paging.
There may be a problem with
the connection between the
FXS port and the OHP system.
 Verify the connection between the FXS port and
your OHP system. For background information
and configuration instructions, see “Overhead
Paging Overview” on page 22.
Cause Action
Cause Action
No signal is detected.  There is no signal when no one is paging.
 Verify that your paging equipment is connected
to FXS 1 or FXS 2. If not, connect it, and check
your OHP equipment connections.
Inconsistent configuration.
 Verify the WebUI configuration. See “Verified
Overhead Paging Devices” on page 25.
Cause Action
A device other than an OHP
(such as a fax machine) is
connected to the FXS port
and has gone off hook.
 Refer to your OHP product documentation for
installation and configuration instructions.
 Verify the WebUI configuration. See “Verified
Overhead Paging Devices” on page 25.
Cause Action
Someone has initiated a page,
but the OHP equipment has
not yet acknowledged the
page request.
 Verify the connection between the FXS port and
your OHP system. See “Overhead Paging
Overview” on page 22.
 Verify your paging equipment configuration.
Check to see if the OHP system has settings that
need to be adjusted to work with Synapse.