Installation guide

Synapse Installation Guide Back to Contents
Troubleshooting 142
Group Mailbox
Group Mailbox does not work.
Group Mailbox is full even though it has not reached quota.
Unable to find a message.
The number of new messages changed spontaneously.
Cause Action
Needs an ATA to be
available.
 Group Mailboxes reside on the ATA. The ATA must
be connected.
Cause Action
The sum of the quotas for
individual Group Mailboxes
may exceed 180 minutes or
some Group Mailboxes do not
have quotas enabled. In other
words, quotas do not reserve
recording time for a given
Group Mailbox. Quotas only
limit the maximum amount of
recording time available for a
Group Mailbox.
 Each ATA allows for a total of 180 minutes of
recording time for all Group Mailboxes. You can
assign quotas for individual Group Mailboxes.
Note that the sum of the quotas for individual
Group Mailboxes may exceed 180 minutes.
 To free additional recording time for a Group
Mailbox, delete messages on any of the
Group Mailboxes.
 To prevent this problem from occurring again,
reduce quotas to add up to 180 minutes or
less, and make sure that all Group Mailboxes
have quotas enabled.
 Note that personal messages reside on the
specific Desksets and do not affect Group
Mailbox recording time.
Cause Action
Group Mailboxes are
accessed by multiple users.
 None. Another user may have deleted the
message you are looking for.
Cause Action
Group Mailboxes are
accessed by multiple users.
 None. Another user may have listened to the new
messages or cleared “New” indicators from
messages.