User`s guide

Accessing Items in Lists 109
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Accessing the Held Calls List
When you or anyone else in your office puts an external call on hold, the call is displayed
in the Held Calls List. From the Held Calls List, you can view and retrieve any held call in
the system.
Your Deskset Line Appearance LEDs also show which lines have held calls on them, but
only for the lines assigned to that Deskset. All Desksets in the system may not have the
same lines assigned to them. For example, your department may have lines 1 to 4
assigned to your Desksets. Another department in your company may have lines 5 to 8
assigned to their Desksets. Using the Held Calls List at your Deskset, you can access calls
being held on lines 1 to 8.
To view and retrieve calls from the Held Calls List:
1. Press .
The Calls on Hold screen appears.
2. Press
 or  to highlight the desired call.
3. Press SELECT to retrieve the call.
The call becomes active on your Intercom line. Any previous active call on your
Deskset goes on hold.
This feature applies to Line Appearance mode only.
HoldList
If you put a Line Appearance call on hold then retrieve the same call from
the Held Calls List, you will only be able manage the call on the Intercom
line.