User`s guide

Voicemail 142
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Accessing Your Voicemail Remotely
Remote access allows you to listen to Personal Messages or change the recorded
greeting when you are away from your Deskset. Follow the voice prompts and press the
appropriate dial-pad keys to navigate through the system. The voice prompts in a menu
list are repeated three times with a 5-second pause between. After three times with no
action, the voice says “Goodbye” and the remote call is disconnected.
Listening to the time/date stamp information of a message does not count as listening
to the message. If you access the Voicemail through remote access and skip to another
message while the time or date is playing, the message is still considered new.
To access Voicemail remotely:
1. Dial your company phone number.
2. After the call is answered, enter your extension number.
3. Immediately press the star twice (
* *
). You will hear, “Enter your access code,
followed by the pound sign.”
4. Enter your user password (if you have created one), then enter pound (#) to listen to
your messages.
Even if you have not created a password, you must still enter the pound (#) after
entering nothing for your password.
To access Voicemail remotely – listen to messages:
Once you have accessed the system, the Main Menu plays. From this menu you can listen
to old or new messages as illustrated in Figure 45. You have the following options:
 To listen to new messages, press 1.
 To listen to old messages, press 2.
Once you press 1 or 2, and the messages start playing, you have the following options:
 To change Voicemail options, press 8.
 To stop message playback and replay options, press 5.
 To delete the current message, press 3.
 To repeat the previous message, press 4.
 To skip this message, press 6.
 To jump back 8 seconds, press 7.
 This feature applies to Call Appearance mode only.
 You cannot remotely access Group Mailboxes.
You need to get to your Personal Mailbox to access your messages
remotely. If Call Forward All or Call Forward–No Answer is on and set to an
extension or an outside line, or if Auto Answer is on, remote access to
Voicemail is not supported as calls do not access your mailbox.