User`s guide

Troubleshooting 217

Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents

To resolve problems with a cordless device:

For features or audio problems, make sure that the Deskset associated with the cordless

device does not share the problem. If it does, look in Deskset Troubleshooting. See “Other

Deskset Features” on page 231.

1. Verify that the device battery has power.

 When removed from the charger, the Cordless Handset screen is lit for about 30

seconds.

 When removed from the charger, the Cordless Headset emits a dial tone or three

beeps when you press ON/

OFF.

If there is no power, see the Handset or Headset installation sections of the

Synapse Installation Guide at

www.telephones.att.com/synapseguides

2. Verify that the Deskset Cordless Settings screen indicates that the device is

registered.

 Press MENU –> 2 –> 6.

 If the Handset is not registered, register it:

a. Place the Handset in the charger.

b. Register the Handset at the Deskset. Press MENU –> 2 –> 6 –> 1 –>

 If the Headset is not registered, register it:

a. Place the Headset in the charger.

b. Register the Headset at the Deskset. Press MENU –> 2 –> 6 –> 2 –>

(Call Appearance mode), or MENU –> 2 –> 3 –> 2 –>

(Line Appearance mode).