User`s guide

Troubleshooting 219
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
The device screen displays Synchronizing....
Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing....
The same Deskset extension
number already exists.
 Reset the Deskset to factory defaults without the
network cable connected. Use a paper clip to
press and hold the reset switch for more than five
seconds.
The device software version
is different than the rest of
the system.
 Ask your system administrator to update all
devices to the current software version.
Probable Cause Corrective Action
Probable Cause Corrective Action
Not enough time has
elapsed.
 The device may display Synchronizing… for a
few seconds. This is normal and does not indicate
a problem.
Probable Cause Corrective Action
The Deskset may have an
incompatible software
version.
 Ask your system administrator to update your
Deskset to the current software version.