User`s guide

Troubleshooting 222
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
You are unable to transfer a call to an extension.
Your Deskset does not automatically forward a call to another extension.
You are unable to transfer a call to an outside phone number.
Probable Cause Corrective Action
The extension is unavailable.  Check if the destination extension is
disconnected from the network.
 Ensure that the extension exists.
 All the destination extension’s lines may be busy.
 If the party you have on hold hangs up, call back
and start the transfer process again.
Probable Cause Corrective Action
Call Appearance mode
only —
The Call Forward All
settings are incorrect.
 Check that Call Forward All is on (
should appear in the top right corner of the
screen while in Idle mode).
 Ensure that a valid extension number has been
entered as a destination extension.
 Confirm that the Call Forward All Target is set
to EXT.
FWD ON
Probable Cause Corrective Action
Call Appearance mode
only —
Transferring to an
outside phone number has
been disabled, or no lines are
available.
 Check that your system administrator has
enabled transferring to an outside phone number.
 Ensure that a valid outside number is shown in
the to Phone # field. Enter a 9 or whatever digit,
if any, that must be dialed first for an outside call.
 Ensure that the Gateway is connected to the
network.
 All phone lines may be in use. If so, try again later.