User`s guide

Troubleshooting 223
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Deskset does not automatically forward a call to an outside phone number.
You are unable to manually forward a call to Voicemail.
Probable Cause Corrective Action
Forwarding to an outside
phone number has been
disabled or Call Forward All
or the Call Forward–No
Answer settings are
incorrect.
 Call Appearance mode only — Check that Call
Forward All is on. should appear in the
top right corner of the screen while in Idle mode.
Press to turn this feature on.
 Call Appearance mode only — Ensure that a
valid outside number is shown in the to Phone #
field. Enter a 9 or whatever digit, if any, that must
be dialed first for an outside call.
 Call Appearance mode only — Confirm that the
Call Forward All Target is set to Phone #. On
the Deskset, press MENU –> 2 –> 2.
 Check that forwarding to an outside phone
number has been enabled. Your system
administrator must enable Call Fwd/Transfer
to line in the Admin Settings.
FWD ON
CallFwd
Probable Cause Corrective Action
Call Appearance mode
only — You cannot foward
incoming Ring Group calls
and incoming Call Queue
calls to Voicemail.
 Nothing. The system administrator can designate
a Deskset as a forwarding destination if the Ring
Group call is unanswered. If that Deskset does
not answer the forwarded call, the call will be
forwarded again according to that Deskset’s
settings.