User`s guide

Troubleshooting 224
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Incoming Calls
Your Deskset does not receive incoming calls.
You receive only caller ID numbers, not caller ID names.
Call Appearance mode only — Outside caller cannot find your extension in the Auto Attendant
Directory.
Probable Cause Corrective Action
Incoming call notifications
have been suppressed or
delayed, or incoming calls
are redirected by the
Deskset, or incoming calls
are not directed to the
Deskset.
 Verify that Do Not Disturb is off. Make sure that
is not in the top right corner of the
Deskset display. Turn this feature off by using the
Deskset Idle screen soft keys.
 Verify that Call Forward All is off. Make sure that
is not in the top right corner of the
Deskset display. Turn this feature off by using the
Deskset Idle screen soft keys.
 Incoming calls may be directed to a Ring Group or
Call Queue that you are not part of. Calls may also
be redirected via DID numbers and Trunk Routing.
The ringer volume is too low
or a ring delay is set.
 Press the VOL+ key to increase ringer volume.
 Verify that the Audible Ring Delay is off. Press
MENU –> 1 –> 2 at a Deskset to adjust the ring
delay.
DND ON
FWD ON
Probable Cause Corrective Action
Your T1 telephone service
provider may use DMS-100
or 5ESS signalling protocols,
which do not support caller
ID name delivery.
 Talk to the service provider about obtaining
PRI-NI2 signaling.
Probable Cause Corrective Action
You have not recorded a
Personal Name.
 Record a name at the Deskset. Press MENU –> 2
–> 5 to record a Personal Name to be played to
callers.
Your system administrator has
not entered your first and last
name into the Extension List.
 Consult your system administrator.
The outside caller may not
be waiting long enough for
the search.
 Tell callers that after spelling the name, they can
press the pound (#) sign to start the search.