User`s guide

Troubleshooting 225
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Call Appearance mode only — Call does not Auto Answer.
Caller ID is not working. The display shows and a digit for the name, and the same digit
for the phone number.
Probable Cause Corrective Action
The Deskset is set to Call
Forward All.
 Deactivate Call Forward All. On the Idle screen,
press .
The Deskset is in DND mode.
 Deactivate DND. On the Idle screen, press
.
Your Auto Answer delay is
greater than your
Call-Forward – No Answer
delay.
 Adjust the Auto Answer delay. On the Deskset,
press MENU –> 2 –> 3.
Ring Group calls cannot be
automatically answered.
 If your location has a T1 Gateway and DID
numbers, ask your system administrator to assign
a DID number to your extension and ask people
whose calls you want auto answered to dial your
DID number.
CallFwd
DND
 Phone# 
Probable Cause Corrective Action
Your organization does not
subscribe to caller ID service
or you have DSL phone lines
without filters installed.
 Caller ID is a subscription service. You must
subscribe to this service from your local
telephone service provider for this feature to
work on your phone.
 The caller must be calling from an area that
supports caller ID.
 Both you and your caller’s telephone companies
must use caller ID compatible equipment.
 If you have DSL phone lines, confirm that you
have a DSL filter plugged in between each
Deskset and DSL wall jack. The DSL filter must be
plugged into the wall jack, not the Gateway.