User`s guide

Troubleshooting 227
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
You cannot make international long distance calls.
You cannot access phone company services like 411.
Call Appearance mode only — The PSTN Trunk reservation is not being honored.
DDNs (Directory Dial Numbers) do not dial out properly from the Call Log.
Probable Cause Corrective Action
Call Appearance mode
only — If you don’t need to
dial an extra digit (such as 9)
to make an outside call,
phone numbers that start
with 0 (including
international or country
codes), will go to the
Synapse system operator.
 Consult your system administrator.
Your Deskset is call
restricted.
 None.
Probable Cause Corrective Action
Call Appearance mode
only — If any x11 extensions
already exist (such as 411, or
611), then the extensions
take precedence. In other
words, dialing 411 calls
extension 411, not the 411
directory service. 911 cannot
be assigned as an extension
number.
 Consult your system administrator.
 Ensure that you enter a 9 or whatever digit, if any,
that must be dialed first for an outside call. For
example, 9-1-555-0123.
Probable Cause Corrective Action
An incoming call may be
using that line. Parking calls
and forwarding calls on a
reserved trunk does not free
up the trunk.
 Consult your system administrator about setting
up Trunk Routing to reserve the incoming path to
the “special” extension.
 A Forwarded call must end before the reserved
trunk is available.
Probable Cause Corrective Action
This system does not support
DDN.
 DDNs in the Call Log are treated like all other
caller ID phone numbers.