User`s guide

Troubleshooting 228
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Voicemail
Voicemail is not received at the extension you called.
Your Deskset does not receive Voicemail.
Call Appearance mode only — The number of new messages or all messages does not match on
Cordless Handset and Deskset.
Probable Cause Corrective Action
Target extension Voicemail is
full.
 Delete messages.
Extension is unplugged.
 Plug in the extension.
Distribution List error.
 Verify the Distribution List. Log in to the WebUI,
then click Voicemail Distribution.
Probable Cause Corrective Action
Calls are not being directed
to Voicemail, or the
Voicemail memory is full.
 Call Appearance mode only — Verify that Call
Forward All is off or is targeted to Voicemail.
 Press to turn this feature off.
will not be in the top right corner of
the Deskset display.
 To set the Call Forward All target, log in to
the WebUI. On the Basic Settings page, set
the Target Type to Voicemail. Then click
.
 Ask the system administrator to check the Call
Forward – No Answer setting. Calls may be
forwarding to another phone number instead of
Voicemail.
 Check your available Voicemail memory. You may
need to delete some messages to create space.
CallFwd
FWD ON
Probable Cause Corrective Action
Cordless Handsets registered
to Desksets that have access
to Group Mailboxes do not
recognize the messages in
the Group Mailboxes.
 None. The optional Cordless Handsets do not
have access to Group Mailboxes. Therefore,
Group Mailbox messages do not appear on the
Handset.