User`s guide

Troubleshooting 232
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
You are unable to add an entry to Quick-Dial list.
You are unable to locate the Cordless Handset from the Deskset.
Probable Cause Corrective Action
If you have an SB67030/031
Deskset, the Quick-Dial list is
full — there are six entries
available.
 Edit Quick-Dial entries on the Deskset to write
over an existing entry:
a. Press the button to the right of .
b. Press to add or edit a Quick-Dial
entry.
 Edit Quick-Dial entries on the WebUI to write over
an existing entry:
a. Log in to the WebUI and click
Quick Dial Keys.
b. Edit the Quick-Dial entries.
c. Click .
Your SB67030/031 Deskset
has been configured for Call
Queue. The Quick-Dial key
and Quick-Dial list are
unavailable.
 See your system administrator if you need to use
Quick Dial instead of Call Queue.
If you have an SB67020
Deskset, the system
administrator must configure
one or more Programmable
Feature Keys as Quick Dial
keys before they can be
used.
 Ask your system administrator to configure one
or more Quick-Dial keys for your Deskset.
Edit List
Probable Cause Corrective Action
The Cordless Handset’s
battery is dead.
 Charge the Cordless Handset battery.
The Cordless Handset is out
of range or not registered.
 If does not appear on the Deskset Idle
screen, then the Cordless Handset is not
registered. Register the Handset at the Deskset.
Press MENU –> 2 –> 6 –> 1 
–> .
You deregistered the
Cordless Handset on the
Handset, but the Deskset still
indicates it is registered.
 Deregister the Cordless Handset on the Deskset.
On the Deskset, press MENU –> 2 –> 6. If the
Handset is registered, the screen indicates
1. Handset (Registered). Press 1 –>
to deregister the Handset.
LocateHS
Register
DeReg